directsomeoneto anotherlibrarysuggesteda bookcalled acustomerto follow-upacknowledgea customercomplainthave helpedcustomerscan adocumentwalkcustomerto acollectionexceededcustomerexpectationsmade acustomersmilevisiteddigitalhubhaveprintedfrom amobilelearnedsomethingnew thisweekexploredHooplaexploredHooplabecamefriendswtith acustomerassistedwithcustomerprint requestasked: Areyou satisfiedwith theservice?comfortableusing TPLwebsiteused adatabaseusedan e-readerreferredaprogramhelpedout acolleaguereceivedgifts by asatisfiedcustomerhavehandled adifficultcustomertroubleshoota copiermachinebrowsedHoopladirectsomeoneto anotherlibrarysuggesteda bookcalled acustomerto follow-upacknowledgea customercomplainthave helpedcustomerscan adocumentwalkcustomerto acollectionexceededcustomerexpectationsmade acustomersmilevisiteddigitalhubhaveprintedfrom amobilelearnedsomethingnew thisweekexploredHooplaexploredHooplabecamefriendswtith acustomerassistedwithcustomerprint requestasked: Areyou satisfiedwith theservice?comfortableusing TPLwebsiteused adatabaseusedan e-readerreferredaprogramhelpedout acolleaguereceivedgifts by asatisfiedcustomerhavehandled adifficultcustomertroubleshoota copiermachinebrowsedHoopla

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
O
5
N
6
O
7
G
8
G
9
G
10
I
11
N
12
N N
13
O
14
I
15
B
16
B
17
O
18
I
19
G
20
B
21
B
22
O
23
I
24
N
  1. B-direct someone to another library
  2. G-suggested a book
  3. I-called a customer to follow-up
  4. O-acknowledge a customer complaint
  5. N-have helped customer scan a document
  6. O-walk customer to a collection
  7. G-exceeded customer expectations
  8. G-made a customer smile
  9. G-visited digital hub
  10. I-have printed from a mobile
  11. N-learned something new this week
  12. N-explored Hoopla
    N-explored Hoopla
  13. O-became friends wtith a customer
  14. I-assisted with customer print request
  15. B-asked: Are you satisfied with the service?
  16. B-comfortable using TPL website
  17. O-used a database
  18. I- used an e-reader
  19. G-referred a program
  20. B-helped out a colleague
  21. B-received gifts by a satisfied customer
  22. O-have handled a difficult customer
  23. I-troubleshoot a copier machine
  24. N-browsed Hoopla