used adatabaseusedan e-readerbecamefriendswtith acustomertroubleshoota copiermachinebrowsedHooplaexploredHooplaexploredHooplahaveprintedfrom amobilemade acustomersmilereferredaprogramcomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?helpedout acolleaguewalkcustomerto acollectioncalled acustomerto follow-upassistedwithcustomerprint requestacknowledgea customercomplainthave helpedcustomerscan adocumentexceededcustomerexpectationsvisiteddigitalhubdirectsomeoneto anotherlibrarylearnedsomethingnew thisweekhavehandled adifficultcustomerreceivedgifts by asatisfiedcustomersuggesteda bookused adatabaseusedan e-readerbecamefriendswtith acustomertroubleshoota copiermachinebrowsedHooplaexploredHooplaexploredHooplahaveprintedfrom amobilemade acustomersmilereferredaprogramcomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?helpedout acolleaguewalkcustomerto acollectioncalled acustomerto follow-upassistedwithcustomerprint requestacknowledgea customercomplainthave helpedcustomerscan adocumentexceededcustomerexpectationsvisiteddigitalhubdirectsomeoneto anotherlibrarylearnedsomethingnew thisweekhavehandled adifficultcustomerreceivedgifts by asatisfiedcustomersuggesteda book

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
I
5
N
6
N N
7
I
8
G
9
G
10
B
11
B
12
B
13
O
14
I
15
I
16
O
17
N
18
G
19
G
20
B
21
N
22
O
23
B
24
G
  1. O-used a database
  2. I- used an e-reader
  3. O-became friends wtith a customer
  4. I-troubleshoot a copier machine
  5. N-browsed Hoopla
  6. N-explored Hoopla
    N-explored Hoopla
  7. I-have printed from a mobile
  8. G-made a customer smile
  9. G-referred a program
  10. B-comfortable using TPL website
  11. B-asked: Are you satisfied with the service?
  12. B-helped out a colleague
  13. O-walk customer to a collection
  14. I-called a customer to follow-up
  15. I-assisted with customer print request
  16. O-acknowledge a customer complaint
  17. N-have helped customer scan a document
  18. G-exceeded customer expectations
  19. G-visited digital hub
  20. B-direct someone to another library
  21. N-learned something new this week
  22. O-have handled a difficult customer
  23. B-received gifts by a satisfied customer
  24. G-suggested a book