helpedout acolleaguecalled acustomerto follow-uphavehandled adifficultcustomercomfortableusing TPLwebsitewalkcustomerto acollectionvisiteddigitalhubdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomermade acustomersmilebecamefriendswtith acustomerhaveprintedfrom amobilesuggesteda bookexploredHooplaexploredHooplausedan e-readerexceededcustomerexpectationsreferredaprogramassistedwithcustomerprint requestbrowsedHooplahave helpedcustomerscan adocumentacknowledgea customercomplaintasked: Areyou satisfiedwith theservice?used adatabasetroubleshoota copiermachinelearnedsomethingnew thisweekhelpedout acolleaguecalled acustomerto follow-uphavehandled adifficultcustomercomfortableusing TPLwebsitewalkcustomerto acollectionvisiteddigitalhubdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomermade acustomersmilebecamefriendswtith acustomerhaveprintedfrom amobilesuggesteda bookexploredHooplaexploredHooplausedan e-readerexceededcustomerexpectationsreferredaprogramassistedwithcustomerprint requestbrowsedHooplahave helpedcustomerscan adocumentacknowledgea customercomplaintasked: Areyou satisfiedwith theservice?used adatabasetroubleshoota copiermachinelearnedsomethingnew thisweek

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
B
5
O
6
G
7
B
8
B
9
G
10
O
11
I
12
G
13
N N
14
I
15
G
16
G
17
I
18
N
19
N
20
O
21
B
22
O
23
I
24
N
  1. B-helped out a colleague
  2. I-called a customer to follow-up
  3. O-have handled a difficult customer
  4. B-comfortable using TPL website
  5. O-walk customer to a collection
  6. G-visited digital hub
  7. B-direct someone to another library
  8. B-received gifts by a satisfied customer
  9. G-made a customer smile
  10. O-became friends wtith a customer
  11. I-have printed from a mobile
  12. G-suggested a book
  13. N-explored Hoopla
    N-explored Hoopla
  14. I- used an e-reader
  15. G-exceeded customer expectations
  16. G-referred a program
  17. I-assisted with customer print request
  18. N-browsed Hoopla
  19. N-have helped customer scan a document
  20. O-acknowledge a customer complaint
  21. B-asked: Are you satisfied with the service?
  22. O-used a database
  23. I-troubleshoot a copier machine
  24. N-learned something new this week