assistedwithcustomerprint requestbrowsedHooplasuggesteda bookwalkcustomerto acollectionhave helpedcustomerscan adocumentdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomercalled acustomerto follow-upusedan e-readerhaveprintedfrom amobilemade acustomersmilelearnedsomethingnew thisweekcomfortableusing TPLwebsitevisiteddigitalhubasked: Areyou satisfiedwith theservice?havehandled adifficultcustomerexploredHooplaexploredHooplatroubleshoota copiermachinereferredaprogramused adatabaseexceededcustomerexpectationsacknowledgea customercomplaintbecamefriendswtith acustomerhelpedout acolleagueassistedwithcustomerprint requestbrowsedHooplasuggesteda bookwalkcustomerto acollectionhave helpedcustomerscan adocumentdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomercalled acustomerto follow-upusedan e-readerhaveprintedfrom amobilemade acustomersmilelearnedsomethingnew thisweekcomfortableusing TPLwebsitevisiteddigitalhubasked: Areyou satisfiedwith theservice?havehandled adifficultcustomerexploredHooplaexploredHooplatroubleshoota copiermachinereferredaprogramused adatabaseexceededcustomerexpectationsacknowledgea customercomplaintbecamefriendswtith acustomerhelpedout acolleague

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
O
5
N
6
B
7
B
8
I
9
I
10
I
11
G
12
N
13
B
14
G
15
B
16
O
17
N N
18
I
19
G
20
O
21
G
22
O
23
O
24
B
  1. I-assisted with customer print request
  2. N-browsed Hoopla
  3. G-suggested a book
  4. O-walk customer to a collection
  5. N-have helped customer scan a document
  6. B-direct someone to another library
  7. B-received gifts by a satisfied customer
  8. I-called a customer to follow-up
  9. I- used an e-reader
  10. I-have printed from a mobile
  11. G-made a customer smile
  12. N-learned something new this week
  13. B-comfortable using TPL website
  14. G-visited digital hub
  15. B-asked: Are you satisfied with the service?
  16. O-have handled a difficult customer
  17. N-explored Hoopla
    N-explored Hoopla
  18. I-troubleshoot a copier machine
  19. G-referred a program
  20. O-used a database
  21. G-exceeded customer expectations
  22. O-acknowledge a customer complaint
  23. O-became friends wtith a customer
  24. B-helped out a colleague