helpedout acolleaguecomfortableusing TPLwebsiteexploredHooplaexploredHooplabecamefriendswtith acustomerhavehandled adifficultcustomervisiteddigitalhubreceivedgifts by asatisfiedcustomerusedan e-readercalled acustomerto follow-upasked: Areyou satisfiedwith theservice?exceededcustomerexpectationsdirectsomeoneto anotherlibraryassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionreferredaprogramused adatabasehave helpedcustomerscan adocumentmade acustomersmilehaveprintedfrom amobileacknowledgea customercomplaintsuggesteda bookbrowsedHooplatroubleshoota copiermachinehelpedout acolleaguecomfortableusing TPLwebsiteexploredHooplaexploredHooplabecamefriendswtith acustomerhavehandled adifficultcustomervisiteddigitalhubreceivedgifts by asatisfiedcustomerusedan e-readercalled acustomerto follow-upasked: Areyou satisfiedwith theservice?exceededcustomerexpectationsdirectsomeoneto anotherlibraryassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionreferredaprogramused adatabasehave helpedcustomerscan adocumentmade acustomersmilehaveprintedfrom amobileacknowledgea customercomplaintsuggesteda bookbrowsedHooplatroubleshoota copiermachine

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N N
4
O
5
O
6
G
7
B
8
I
9
I
10
B
11
G
12
B
13
I
14
N
15
O
16
G
17
O
18
N
19
G
20
I
21
O
22
G
23
N
24
I
  1. B-helped out a colleague
  2. B-comfortable using TPL website
  3. N-explored Hoopla
    N-explored Hoopla
  4. O-became friends wtith a customer
  5. O-have handled a difficult customer
  6. G-visited digital hub
  7. B-received gifts by a satisfied customer
  8. I- used an e-reader
  9. I-called a customer to follow-up
  10. B-asked: Are you satisfied with the service?
  11. G-exceeded customer expectations
  12. B-direct someone to another library
  13. I-assisted with customer print request
  14. N-learned something new this week
  15. O-walk customer to a collection
  16. G-referred a program
  17. O-used a database
  18. N-have helped customer scan a document
  19. G-made a customer smile
  20. I-have printed from a mobile
  21. O-acknowledge a customer complaint
  22. G-suggested a book
  23. N-browsed Hoopla
  24. I-troubleshoot a copier machine