asked: Areyou satisfiedwith theservice?browsedHooplaacknowledgea customercomplaintused adatabasevisiteddigitalhubtroubleshoota copiermachinewalkcustomerto acollectionhavehandled adifficultcustomerlearnedsomethingnew thisweekhave helpedcustomerscan adocumentcomfortableusing TPLwebsiteassistedwithcustomerprint requesthelpedout acolleaguebecamefriendswtith acustomerusedan e-readerreceivedgifts by asatisfiedcustomerdirectsomeoneto anotherlibraryexploredHooplaexploredHooplasuggesteda bookhaveprintedfrom amobilemade acustomersmilereferredaprogramcalled acustomerto follow-upexceededcustomerexpectationsasked: Areyou satisfiedwith theservice?browsedHooplaacknowledgea customercomplaintused adatabasevisiteddigitalhubtroubleshoota copiermachinewalkcustomerto acollectionhavehandled adifficultcustomerlearnedsomethingnew thisweekhave helpedcustomerscan adocumentcomfortableusing TPLwebsiteassistedwithcustomerprint requesthelpedout acolleaguebecamefriendswtith acustomerusedan e-readerreceivedgifts by asatisfiedcustomerdirectsomeoneto anotherlibraryexploredHooplaexploredHooplasuggesteda bookhaveprintedfrom amobilemade acustomersmilereferredaprogramcalled acustomerto follow-upexceededcustomerexpectations

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
O
4
O
5
G
6
I
7
O
8
O
9
N
10
N
11
B
12
I
13
B
14
O
15
I
16
B
17
B
18
N N
19
G
20
I
21
G
22
G
23
I
24
G
  1. B-asked: Are you satisfied with the service?
  2. N-browsed Hoopla
  3. O-acknowledge a customer complaint
  4. O-used a database
  5. G-visited digital hub
  6. I-troubleshoot a copier machine
  7. O-walk customer to a collection
  8. O-have handled a difficult customer
  9. N-learned something new this week
  10. N-have helped customer scan a document
  11. B-comfortable using TPL website
  12. I-assisted with customer print request
  13. B-helped out a colleague
  14. O-became friends wtith a customer
  15. I- used an e-reader
  16. B-received gifts by a satisfied customer
  17. B-direct someone to another library
  18. N-explored Hoopla
    N-explored Hoopla
  19. G-suggested a book
  20. I-have printed from a mobile
  21. G-made a customer smile
  22. G-referred a program
  23. I-called a customer to follow-up
  24. G-exceeded customer expectations