haveprintedfrom amobileassistedwithcustomerprint requestmade acustomersmilewalkcustomerto acollectionhave helpedcustomerscan adocumentused adatabasehelpedout acolleagueexploredHooplaexploredHooplasuggesteda bookreceivedgifts by asatisfiedcustomerusedan e-readertroubleshoota copiermachinereferredaprogramexceededcustomerexpectationsbrowsedHooplahavehandled adifficultcustomerdirectsomeoneto anotherlibrarycalled acustomerto follow-upbecamefriendswtith acustomercomfortableusing TPLwebsiteacknowledgea customercomplaintlearnedsomethingnew thisweekvisiteddigitalhubasked: Areyou satisfiedwith theservice?haveprintedfrom amobileassistedwithcustomerprint requestmade acustomersmilewalkcustomerto acollectionhave helpedcustomerscan adocumentused adatabasehelpedout acolleagueexploredHooplaexploredHooplasuggesteda bookreceivedgifts by asatisfiedcustomerusedan e-readertroubleshoota copiermachinereferredaprogramexceededcustomerexpectationsbrowsedHooplahavehandled adifficultcustomerdirectsomeoneto anotherlibrarycalled acustomerto follow-upbecamefriendswtith acustomercomfortableusing TPLwebsiteacknowledgea customercomplaintlearnedsomethingnew thisweekvisiteddigitalhubasked: Areyou satisfiedwith theservice?

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
O
5
N
6
O
7
B
8
N N
9
G
10
B
11
I
12
I
13
G
14
G
15
N
16
O
17
B
18
I
19
O
20
B
21
O
22
N
23
G
24
B
  1. I-have printed from a mobile
  2. I-assisted with customer print request
  3. G-made a customer smile
  4. O-walk customer to a collection
  5. N-have helped customer scan a document
  6. O-used a database
  7. B-helped out a colleague
  8. N-explored Hoopla
    N-explored Hoopla
  9. G-suggested a book
  10. B-received gifts by a satisfied customer
  11. I- used an e-reader
  12. I-troubleshoot a copier machine
  13. G-referred a program
  14. G-exceeded customer expectations
  15. N-browsed Hoopla
  16. O-have handled a difficult customer
  17. B-direct someone to another library
  18. I-called a customer to follow-up
  19. O-became friends wtith a customer
  20. B-comfortable using TPL website
  21. O-acknowledge a customer complaint
  22. N-learned something new this week
  23. G-visited digital hub
  24. B-asked: Are you satisfied with the service?