becamefriendswtith acustomerassistedwithcustomerprint requestused adatabasedirectsomeoneto anotherlibraryhave helpedcustomerscan adocumentacknowledgea customercomplaintexceededcustomerexpectationsexploredHooplaexploredHooplahavehandled adifficultcustomertroubleshoota copiermachinewalkcustomerto acollectionsuggesteda booklearnedsomethingnew thisweekbrowsedHooplacalled acustomerto follow-upcomfortableusing TPLwebsiteusedan e-readerreferredaprogramhaveprintedfrom amobilehelpedout acolleaguevisiteddigitalhubasked: Areyou satisfiedwith theservice?made acustomersmilereceivedgifts by asatisfiedcustomerbecamefriendswtith acustomerassistedwithcustomerprint requestused adatabasedirectsomeoneto anotherlibraryhave helpedcustomerscan adocumentacknowledgea customercomplaintexceededcustomerexpectationsexploredHooplaexploredHooplahavehandled adifficultcustomertroubleshoota copiermachinewalkcustomerto acollectionsuggesteda booklearnedsomethingnew thisweekbrowsedHooplacalled acustomerto follow-upcomfortableusing TPLwebsiteusedan e-readerreferredaprogramhaveprintedfrom amobilehelpedout acolleaguevisiteddigitalhubasked: Areyou satisfiedwith theservice?made acustomersmilereceivedgifts by asatisfiedcustomer

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
B
5
N
6
O
7
G
8
N N
9
O
10
I
11
O
12
G
13
N
14
N
15
I
16
B
17
I
18
G
19
I
20
B
21
G
22
B
23
G
24
B
  1. O-became friends wtith a customer
  2. I-assisted with customer print request
  3. O-used a database
  4. B-direct someone to another library
  5. N-have helped customer scan a document
  6. O-acknowledge a customer complaint
  7. G-exceeded customer expectations
  8. N-explored Hoopla
    N-explored Hoopla
  9. O-have handled a difficult customer
  10. I-troubleshoot a copier machine
  11. O-walk customer to a collection
  12. G-suggested a book
  13. N-learned something new this week
  14. N-browsed Hoopla
  15. I-called a customer to follow-up
  16. B-comfortable using TPL website
  17. I- used an e-reader
  18. G-referred a program
  19. I-have printed from a mobile
  20. B-helped out a colleague
  21. G-visited digital hub
  22. B-asked: Are you satisfied with the service?
  23. G-made a customer smile
  24. B-received gifts by a satisfied customer