asked: Areyou satisfiedwith theservice?receivedgifts by asatisfiedcustomerusedan e-readerlearnedsomethingnew thisweekbrowsedHooplacomfortableusing TPLwebsitedirectsomeoneto anotherlibraryassistedwithcustomerprint requestsuggesteda bookmade acustomersmileused adatabasevisiteddigitalhubexploredHooplaexploredHooplahave helpedcustomerscan adocumenttroubleshoota copiermachinebecamefriendswtith acustomerhavehandled adifficultcustomercalled acustomerto follow-upreferredaprogramhelpedout acolleagueacknowledgea customercomplainthaveprintedfrom amobilewalkcustomerto acollectionexceededcustomerexpectationsasked: Areyou satisfiedwith theservice?receivedgifts by asatisfiedcustomerusedan e-readerlearnedsomethingnew thisweekbrowsedHooplacomfortableusing TPLwebsitedirectsomeoneto anotherlibraryassistedwithcustomerprint requestsuggesteda bookmade acustomersmileused adatabasevisiteddigitalhubexploredHooplaexploredHooplahave helpedcustomerscan adocumenttroubleshoota copiermachinebecamefriendswtith acustomerhavehandled adifficultcustomercalled acustomerto follow-upreferredaprogramhelpedout acolleagueacknowledgea customercomplainthaveprintedfrom amobilewalkcustomerto acollectionexceededcustomerexpectations

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
N
5
N
6
B
7
B
8
I
9
G
10
G
11
O
12
G
13
N N
14
N
15
I
16
O
17
O
18
I
19
G
20
B
21
O
22
I
23
O
24
G
  1. B-asked: Are you satisfied with the service?
  2. B-received gifts by a satisfied customer
  3. I- used an e-reader
  4. N-learned something new this week
  5. N-browsed Hoopla
  6. B-comfortable using TPL website
  7. B-direct someone to another library
  8. I-assisted with customer print request
  9. G-suggested a book
  10. G-made a customer smile
  11. O-used a database
  12. G-visited digital hub
  13. N-explored Hoopla
    N-explored Hoopla
  14. N-have helped customer scan a document
  15. I-troubleshoot a copier machine
  16. O-became friends wtith a customer
  17. O-have handled a difficult customer
  18. I-called a customer to follow-up
  19. G-referred a program
  20. B-helped out a colleague
  21. O-acknowledge a customer complaint
  22. I-have printed from a mobile
  23. O-walk customer to a collection
  24. G-exceeded customer expectations