becamefriendswtith acustomerexceededcustomerexpectationslearnedsomethingnew thisweekwalkcustomerto acollectionsuggesteda bookdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomertroubleshoota copiermachineasked: Areyou satisfiedwith theservice?acknowledgea customercomplaintusedan e-readerhaveprintedfrom amobileused adatabasecalled acustomerto follow-upexploredHooplaexploredHooplacomfortableusing TPLwebsitehavehandled adifficultcustomermade acustomersmilereferredaprogramassistedwithcustomerprint requestbrowsedHooplahelpedout acolleaguehave helpedcustomerscan adocumentvisiteddigitalhubbecamefriendswtith acustomerexceededcustomerexpectationslearnedsomethingnew thisweekwalkcustomerto acollectionsuggesteda bookdirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomertroubleshoota copiermachineasked: Areyou satisfiedwith theservice?acknowledgea customercomplaintusedan e-readerhaveprintedfrom amobileused adatabasecalled acustomerto follow-upexploredHooplaexploredHooplacomfortableusing TPLwebsitehavehandled adifficultcustomermade acustomersmilereferredaprogramassistedwithcustomerprint requestbrowsedHooplahelpedout acolleaguehave helpedcustomerscan adocumentvisiteddigitalhub

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
O
5
G
6
B
7
B
8
I
9
B
10
O
11
I
12
I
13
O
14
I
15
N N
16
B
17
O
18
G
19
G
20
I
21
N
22
B
23
N
24
G
  1. O-became friends wtith a customer
  2. G-exceeded customer expectations
  3. N-learned something new this week
  4. O-walk customer to a collection
  5. G-suggested a book
  6. B-direct someone to another library
  7. B-received gifts by a satisfied customer
  8. I-troubleshoot a copier machine
  9. B-asked: Are you satisfied with the service?
  10. O-acknowledge a customer complaint
  11. I- used an e-reader
  12. I-have printed from a mobile
  13. O-used a database
  14. I-called a customer to follow-up
  15. N-explored Hoopla
    N-explored Hoopla
  16. B-comfortable using TPL website
  17. O-have handled a difficult customer
  18. G-made a customer smile
  19. G-referred a program
  20. I-assisted with customer print request
  21. N-browsed Hoopla
  22. B-helped out a colleague
  23. N-have helped customer scan a document
  24. G-visited digital hub