referredaprogramreceivedgifts by asatisfiedcustomerusedan e-readerexploredHooplaexploredHooplaassistedwithcustomerprint requesthave helpedcustomerscan adocumentdirectsomeoneto anotherlibrarymade acustomersmilevisiteddigitalhubhavehandled adifficultcustomerhaveprintedfrom amobilecalled acustomerto follow-upsuggesteda bookused adatabaseasked: Areyou satisfiedwith theservice?walkcustomerto acollectionbecamefriendswtith acustomercomfortableusing TPLwebsiteexceededcustomerexpectationslearnedsomethingnew thisweekbrowsedHooplatroubleshoota copiermachineacknowledgea customercomplainthelpedout acolleaguereferredaprogramreceivedgifts by asatisfiedcustomerusedan e-readerexploredHooplaexploredHooplaassistedwithcustomerprint requesthave helpedcustomerscan adocumentdirectsomeoneto anotherlibrarymade acustomersmilevisiteddigitalhubhavehandled adifficultcustomerhaveprintedfrom amobilecalled acustomerto follow-upsuggesteda bookused adatabaseasked: Areyou satisfiedwith theservice?walkcustomerto acollectionbecamefriendswtith acustomercomfortableusing TPLwebsiteexceededcustomerexpectationslearnedsomethingnew thisweekbrowsedHooplatroubleshoota copiermachineacknowledgea customercomplainthelpedout acolleague

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N N
5
I
6
N
7
B
8
G
9
G
10
O
11
I
12
I
13
G
14
O
15
B
16
O
17
O
18
B
19
G
20
N
21
N
22
I
23
O
24
B
  1. G-referred a program
  2. B-received gifts by a satisfied customer
  3. I- used an e-reader
  4. N-explored Hoopla
    N-explored Hoopla
  5. I-assisted with customer print request
  6. N-have helped customer scan a document
  7. B-direct someone to another library
  8. G-made a customer smile
  9. G-visited digital hub
  10. O-have handled a difficult customer
  11. I-have printed from a mobile
  12. I-called a customer to follow-up
  13. G-suggested a book
  14. O-used a database
  15. B-asked: Are you satisfied with the service?
  16. O-walk customer to a collection
  17. O-became friends wtith a customer
  18. B-comfortable using TPL website
  19. G-exceeded customer expectations
  20. N-learned something new this week
  21. N-browsed Hoopla
  22. I-troubleshoot a copier machine
  23. O-acknowledge a customer complaint
  24. B-helped out a colleague