helpedout acolleaguereceivedgifts by asatisfiedcustomersuggesteda bookreferredaprogramassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionbrowsedHooplahavehandled adifficultcustomercomfortableusing TPLwebsiteacknowledgea customercomplainthave helpedcustomerscan adocumenttroubleshoota copiermachineused adatabasemade acustomersmileexceededcustomerexpectationsexploredHooplaexploredHooplaasked: Areyou satisfiedwith theservice?directsomeoneto anotherlibrarybecamefriendswtith acustomerusedan e-readercalled acustomerto follow-uphaveprintedfrom amobilevisiteddigitalhubhelpedout acolleaguereceivedgifts by asatisfiedcustomersuggesteda bookreferredaprogramassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionbrowsedHooplahavehandled adifficultcustomercomfortableusing TPLwebsiteacknowledgea customercomplainthave helpedcustomerscan adocumenttroubleshoota copiermachineused adatabasemade acustomersmileexceededcustomerexpectationsexploredHooplaexploredHooplaasked: Areyou satisfiedwith theservice?directsomeoneto anotherlibrarybecamefriendswtith acustomerusedan e-readercalled acustomerto follow-uphaveprintedfrom amobilevisiteddigitalhub

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
G
5
I
6
N
7
O
8
N
9
O
10
B
11
O
12
N
13
I
14
O
15
G
16
G
17
N N
18
B
19
B
20
O
21
I
22
I
23
I
24
G
  1. B-helped out a colleague
  2. B-received gifts by a satisfied customer
  3. G-suggested a book
  4. G-referred a program
  5. I-assisted with customer print request
  6. N-learned something new this week
  7. O-walk customer to a collection
  8. N-browsed Hoopla
  9. O-have handled a difficult customer
  10. B-comfortable using TPL website
  11. O-acknowledge a customer complaint
  12. N-have helped customer scan a document
  13. I-troubleshoot a copier machine
  14. O-used a database
  15. G-made a customer smile
  16. G-exceeded customer expectations
  17. N-explored Hoopla
    N-explored Hoopla
  18. B-asked: Are you satisfied with the service?
  19. B-direct someone to another library
  20. O-became friends wtith a customer
  21. I- used an e-reader
  22. I-called a customer to follow-up
  23. I-have printed from a mobile
  24. G-visited digital hub