troubleshoota copiermachineexceededcustomerexpectationsvisiteddigitalhubcalled acustomerto follow-upsuggesteda bookbrowsedHooplaexploredHooplaexploredHooplausedan e-readerassistedwithcustomerprint requesthavehandled adifficultcustomerreceivedgifts by asatisfiedcustomerbecamefriendswtith acustomerwalkcustomerto acollectionasked: Areyou satisfiedwith theservice?helpedout acolleaguelearnedsomethingnew thisweekdirectsomeoneto anotherlibrarycomfortableusing TPLwebsitemade acustomersmilehaveprintedfrom amobileacknowledgea customercomplaintreferredaprogramused adatabasehave helpedcustomerscan adocumenttroubleshoota copiermachineexceededcustomerexpectationsvisiteddigitalhubcalled acustomerto follow-upsuggesteda bookbrowsedHooplaexploredHooplaexploredHooplausedan e-readerassistedwithcustomerprint requesthavehandled adifficultcustomerreceivedgifts by asatisfiedcustomerbecamefriendswtith acustomerwalkcustomerto acollectionasked: Areyou satisfiedwith theservice?helpedout acolleaguelearnedsomethingnew thisweekdirectsomeoneto anotherlibrarycomfortableusing TPLwebsitemade acustomersmilehaveprintedfrom amobileacknowledgea customercomplaintreferredaprogramused adatabasehave helpedcustomerscan adocument

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
I
5
G
6
N
7
N N
8
I
9
I
10
O
11
B
12
O
13
O
14
B
15
B
16
N
17
B
18
B
19
G
20
I
21
O
22
G
23
O
24
N
  1. I-troubleshoot a copier machine
  2. G-exceeded customer expectations
  3. G-visited digital hub
  4. I-called a customer to follow-up
  5. G-suggested a book
  6. N-browsed Hoopla
  7. N-explored Hoopla
    N-explored Hoopla
  8. I- used an e-reader
  9. I-assisted with customer print request
  10. O-have handled a difficult customer
  11. B-received gifts by a satisfied customer
  12. O-became friends wtith a customer
  13. O-walk customer to a collection
  14. B-asked: Are you satisfied with the service?
  15. B-helped out a colleague
  16. N-learned something new this week
  17. B-direct someone to another library
  18. B-comfortable using TPL website
  19. G-made a customer smile
  20. I-have printed from a mobile
  21. O-acknowledge a customer complaint
  22. G-referred a program
  23. O-used a database
  24. N-have helped customer scan a document