assistedwithcustomerprint requesthavehandled adifficultcustomerbecamefriendswtith acustomerbrowsedHooplaacknowledgea customercomplaintexploredHooplaexploredHooplahaveprintedfrom amobilevisiteddigitalhubcalled acustomerto follow-upsuggesteda bookhave helpedcustomerscan adocumentreceivedgifts by asatisfiedcustomerusedan e-readerused adatabaselearnedsomethingnew thisweekcomfortableusing TPLwebsiteexceededcustomerexpectationshelpedout acolleaguereferredaprogramwalkcustomerto acollectionmade acustomersmileasked: Areyou satisfiedwith theservice?directsomeoneto anotherlibrarytroubleshoota copiermachineassistedwithcustomerprint requesthavehandled adifficultcustomerbecamefriendswtith acustomerbrowsedHooplaacknowledgea customercomplaintexploredHooplaexploredHooplahaveprintedfrom amobilevisiteddigitalhubcalled acustomerto follow-upsuggesteda bookhave helpedcustomerscan adocumentreceivedgifts by asatisfiedcustomerusedan e-readerused adatabaselearnedsomethingnew thisweekcomfortableusing TPLwebsiteexceededcustomerexpectationshelpedout acolleaguereferredaprogramwalkcustomerto acollectionmade acustomersmileasked: Areyou satisfiedwith theservice?directsomeoneto anotherlibrarytroubleshoota copiermachine

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
N
5
O
6
N N
7
I
8
G
9
I
10
G
11
N
12
B
13
I
14
O
15
N
16
B
17
G
18
B
19
G
20
O
21
G
22
B
23
B
24
I
  1. I-assisted with customer print request
  2. O-have handled a difficult customer
  3. O-became friends wtith a customer
  4. N-browsed Hoopla
  5. O-acknowledge a customer complaint
  6. N-explored Hoopla
    N-explored Hoopla
  7. I-have printed from a mobile
  8. G-visited digital hub
  9. I-called a customer to follow-up
  10. G-suggested a book
  11. N-have helped customer scan a document
  12. B-received gifts by a satisfied customer
  13. I- used an e-reader
  14. O-used a database
  15. N-learned something new this week
  16. B-comfortable using TPL website
  17. G-exceeded customer expectations
  18. B-helped out a colleague
  19. G-referred a program
  20. O-walk customer to a collection
  21. G-made a customer smile
  22. B-asked: Are you satisfied with the service?
  23. B-direct someone to another library
  24. I-troubleshoot a copier machine