I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayI helped ateammatein the chattodayMy ReleaseRate is over70% THISMONTHMTDAVA/B360was helpful/easy tounderstandtodayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36In my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.Today Ireassured themember thatwe will "resolvethis today"Member sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayACETproblem madethe call longerthan it had tobe todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I asked howthe caller isdoing at leastFIVE (5)times todayI sent out acompassioncard forcongrats on anewborn todayI submittedan idea on"Voice of theEmployee"todayI creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayI have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)Member called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayMember said "But My DRsoffice said they'took myinsurance'"todayI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI submittedUser Feedbacktoday torecommend aSOP/ processupdateI have aminimum of a96% on FCR36for THISMONTH MTDMember said "Ipay $xxxx permonth for thisinsurance…"todayMemberswore atme todayI resolved themember's issueby making anOB call to theirprovider todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI learnedsomething newtoday workrelated thatblew my mindI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.Member putme on holdto answerthe doortodayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Membercalled mefrom thetrain/ subwaytodayToday I usedFIVE (5)FULL 3 partHero EventsI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayI helped ateammatein the chattodayMy ReleaseRate is over70% THISMONTHMTDAVA/B360was helpful/easy tounderstandtodayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36In my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.Today Ireassured themember thatwe will "resolvethis today"Member sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayACETproblem madethe call longerthan it had tobe todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I asked howthe caller isdoing at leastFIVE (5)times todayI sent out acompassioncard forcongrats on anewborn todayI submittedan idea on"Voice of theEmployee"todayI creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayI have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)Member called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayMember said "But My DRsoffice said they'took myinsurance'"todayI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI submittedUser Feedbacktoday torecommend aSOP/ processupdateI have aminimum of a96% on FCR36for THISMONTH MTDMember said "Ipay $xxxx permonth for thisinsurance…"todayMemberswore atme todayI resolved themember's issueby making anOB call to theirprovider todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI learnedsomething newtoday workrelated thatblew my mindI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.Member putme on holdto answerthe doortodayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Membercalled mefrom thetrain/ subwaytodayToday I usedFIVE (5)FULL 3 partHero EventsI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  2. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  3. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  4. I helped a teammate in the chat today
  5. My Release Rate is over 70% THIS MONTH MTD
  6. AVA/B360 was helpful/ easy to understand today
  7. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  8. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  9. Today I reassured the member that we will "resolve this today"
  10. Member sincerely thanked you at the end of the call after they started out being angry today
  11. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  12. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  13. ACET problem made the call longer than it had to be today
  14. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  15. I asked how the caller is doing at least FIVE (5) times today
  16. I sent out a compassion card for congrats on a newborn today
  17. I submitted an idea on "Voice of the Employee" today
  18. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  19. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  20. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  21. Member said "My Dr said I needed this RX, why do I need an auth?" today
  22. I used a creative recap at the end of the call to shift the members mindset to the positive today
  23. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  24. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  25. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  26. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  27. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  28. Member called us back saying something was not resolved/ completed like they were promised by us
  29. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  30. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  31. I had TWO (2) friendly conversations about non-business related things with the member today
  32. Member said " But My DRs office said they 'took my insurance'" today
  33. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  34. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  35. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  36. I submitted User Feedback today to recommend a SOP/ process update
  37. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  38. Member said "I pay $xxxx per month for this insurance…" today
  39. Member swore at me today
  40. I resolved the member's issue by making an OB call to their provider today
  41. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  42. I learned something new today work related that blew my mind
  43. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  44. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  45. Member put me on hold to answer the door today
  46. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  47. Member called me from the train/ subway today
  48. Today I used FIVE (5) FULL 3 part Hero Events
  49. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab