I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI sent out acompassioncard forcongrats on anewborn todayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Today I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI submittedUser Feedbacktoday torecommend aSOP/ processupdateI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I asked howthe caller isdoing at leastFIVE (5)times todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab AVA/B360was helpful/easy tounderstandtodayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI helped ateammatein the chattodayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab My ReleaseRate is over70% THISMONTHMTDACETproblem madethe call longerthan it had tobe todayToday Ireassured themember thatwe will "resolvethis today"I have aminimum of a96% on FCR36for THISMONTH MTDMember sincerelythanked you atthe end of the callafter they startedout being angrytodayI learnedsomething newtoday workrelated thatblew my mindI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMember said "But My DRsoffice said they'took myinsurance'"todayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)Today I usedFIVE (5)FULL 3 partHero EventsMember said "Ipay $xxxx permonth for thisinsurance…"todayI submittedan idea on"Voice of theEmployee"todayI had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayMemberswore atme todayMembercalled mefrom thetrain/ subwaytodayI resolved themember's issueby making anOB call to theirprovider todayMember putme on holdto answerthe doortodayI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI sent out acompassioncard forcongrats on anewborn todayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Today I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI submittedUser Feedbacktoday torecommend aSOP/ processupdateI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I asked howthe caller isdoing at leastFIVE (5)times todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab AVA/B360was helpful/easy tounderstandtodayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI helped ateammatein the chattodayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab My ReleaseRate is over70% THISMONTHMTDACETproblem madethe call longerthan it had tobe todayToday Ireassured themember thatwe will "resolvethis today"I have aminimum of a96% on FCR36for THISMONTH MTDMember sincerelythanked you atthe end of the callafter they startedout being angrytodayI learnedsomething newtoday workrelated thatblew my mindI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMember said "But My DRsoffice said they'took myinsurance'"todayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)Today I usedFIVE (5)FULL 3 partHero EventsMember said "Ipay $xxxx permonth for thisinsurance…"todayI submittedan idea on"Voice of theEmployee"todayI had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayMemberswore atme todayMembercalled mefrom thetrain/ subwaytodayI resolved themember's issueby making anOB call to theirprovider todayMember putme on holdto answerthe doortoday

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  2. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  3. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  4. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  5. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  6. I sent out a compassion card for congrats on a newborn today
  7. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  8. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  9. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  10. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  11. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  12. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  13. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  14. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  15. I submitted User Feedback today to recommend a SOP/ process update
  16. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  17. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  18. I asked how the caller is doing at least FIVE (5) times today
  19. Member called us back saying something was not resolved/ completed like they were promised by us
  20. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  21. AVA/B360 was helpful/ easy to understand today
  22. I used a creative recap at the end of the call to shift the members mindset to the positive today
  23. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  24. I helped a teammate in the chat today
  25. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  26. My Release Rate is over 70% THIS MONTH MTD
  27. ACET problem made the call longer than it had to be today
  28. Today I reassured the member that we will "resolve this today"
  29. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  30. Member sincerely thanked you at the end of the call after they started out being angry today
  31. I learned something new today work related that blew my mind
  32. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  33. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  34. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  35. Member said " But My DRs office said they 'took my insurance'" today
  36. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  37. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  38. Today I used FIVE (5) FULL 3 part Hero Events
  39. Member said "I pay $xxxx per month for this insurance…" today
  40. I submitted an idea on "Voice of the Employee" today
  41. I had TWO (2) friendly conversations about non-business related things with the member today
  42. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  43. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  44. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  45. Member said "My Dr said I needed this RX, why do I need an auth?" today
  46. Member swore at me today
  47. Member called me from the train/ subway today
  48. I resolved the member's issue by making an OB call to their provider today
  49. Member put me on hold to answer the door today