I have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab Member said "But My DRsoffice said they'took myinsurance'"todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctToday Ireassured themember thatwe will "resolvethis today"Memberswore atme todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayMember said "Ipay $xxxx permonth for thisinsurance…"todayToday I usedFIVE (5)FULL 3 partHero EventsI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.Today I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI learnedsomething newtoday workrelated thatblew my mindI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Today I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have aminimum of a96% on FCR36for THISMONTH MTDI sent out acompassioncard forcongrats on anewborn todayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I helped ateammatein the chattodayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI resolved themember's issueby making anOB call to theirprovider todayI creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayMember putme on holdto answerthe doortodayMembercalled mefrom thetrain/ subwaytodayI asked howthe caller isdoing at leastFIVE (5)times todayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member sincerelythanked you atthe end of the callafter they startedout being angrytodayAVA/B360was helpful/easy tounderstandtodayI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabACETproblem madethe call longerthan it had tobe todayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I submittedUser Feedbacktoday torecommend aSOP/ processupdateI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMy ReleaseRate is over70% THISMONTHMTDI submittedan idea on"Voice of theEmployee"todayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab Member said "But My DRsoffice said they'took myinsurance'"todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctToday Ireassured themember thatwe will "resolvethis today"Memberswore atme todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayMember said "Ipay $xxxx permonth for thisinsurance…"todayToday I usedFIVE (5)FULL 3 partHero EventsI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.Today I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI learnedsomething newtoday workrelated thatblew my mindI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Today I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have aminimum of a96% on FCR36for THISMONTH MTDI sent out acompassioncard forcongrats on anewborn todayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I helped ateammatein the chattodayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI resolved themember's issueby making anOB call to theirprovider todayI creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayMember putme on holdto answerthe doortodayMembercalled mefrom thetrain/ subwaytodayI asked howthe caller isdoing at leastFIVE (5)times todayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member sincerelythanked you atthe end of the callafter they startedout being angrytodayAVA/B360was helpful/easy tounderstandtodayI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabACETproblem madethe call longerthan it had tobe todayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I submittedUser Feedbacktoday torecommend aSOP/ processupdateI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMy ReleaseRate is over70% THISMONTHMTDI submittedan idea on"Voice of theEmployee"today

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  2. Member said " But My DRs office said they 'took my insurance'" today
  3. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  4. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  5. Today I reassured the member that we will "resolve this today"
  6. Member swore at me today
  7. Member called us back saying something was not resolved/ completed like they were promised by us
  8. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  9. I had TWO (2) friendly conversations about non-business related things with the member today
  10. Member said "I pay $xxxx per month for this insurance…" today
  11. Today I used FIVE (5) FULL 3 part Hero Events
  12. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  13. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  14. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  15. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  16. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  17. I learned something new today work related that blew my mind
  18. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  19. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  20. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  21. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  22. I sent out a compassion card for congrats on a newborn today
  23. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  24. I helped a teammate in the chat today
  25. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  26. I resolved the member's issue by making an OB call to their provider today
  27. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  28. Member said "My Dr said I needed this RX, why do I need an auth?" today
  29. Member put me on hold to answer the door today
  30. Member called me from the train/ subway today
  31. I asked how the caller is doing at least FIVE (5) times today
  32. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  33. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  34. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  35. Member sincerely thanked you at the end of the call after they started out being angry today
  36. AVA/B360 was helpful/ easy to understand today
  37. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  38. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  39. ACET problem made the call longer than it had to be today
  40. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  41. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  42. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  43. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  44. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  45. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  46. I submitted User Feedback today to recommend a SOP/ process update
  47. I used a creative recap at the end of the call to shift the members mindset to the positive today
  48. My Release Rate is over 70% THIS MONTH MTD
  49. I submitted an idea on "Voice of the Employee" today