I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI submittedUser Feedbacktoday torecommend aSOP/ processupdateI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctMember putme on holdto answerthe doortodayACETproblem madethe call longerthan it had tobe todayMember sincerelythanked you atthe end of the callafter they startedout being angrytodayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I sent out acompassioncard forcongrats on anewborn todayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I submittedan idea on"Voice of theEmployee"todayI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayToday I usedFIVE (5)FULL 3 partHero EventsI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember said "Ipay $xxxx permonth for thisinsurance…"todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMembercalled mefrom thetrain/ subwaytodayI learnedsomething newtoday workrelated thatblew my mindAVA/B360was helpful/easy tounderstandtodayI asked howthe caller isdoing at leastFIVE (5)times todayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have aminimum of a96% on FCR36for THISMONTH MTDToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Today Ireassured themember thatwe will "resolvethis today"I resolved themember's issueby making anOB call to theirprovider todayI helped ateammatein the chattodayMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMember said "But My DRsoffice said they'took myinsurance'"todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOMemberswore atme todayMy ReleaseRate is over70% THISMONTHMTDI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab My member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI submittedUser Feedbacktoday torecommend aSOP/ processupdateI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctMember putme on holdto answerthe doortodayACETproblem madethe call longerthan it had tobe todayMember sincerelythanked you atthe end of the callafter they startedout being angrytodayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I sent out acompassioncard forcongrats on anewborn todayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I submittedan idea on"Voice of theEmployee"todayI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayToday I usedFIVE (5)FULL 3 partHero EventsI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember said "Ipay $xxxx permonth for thisinsurance…"todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMembercalled mefrom thetrain/ subwaytodayI learnedsomething newtoday workrelated thatblew my mindAVA/B360was helpful/easy tounderstandtodayI asked howthe caller isdoing at leastFIVE (5)times todayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have aminimum of a96% on FCR36for THISMONTH MTDToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Today Ireassured themember thatwe will "resolvethis today"I resolved themember's issueby making anOB call to theirprovider todayI helped ateammatein the chattodayMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMember said "But My DRsoffice said they'took myinsurance'"todayMember called usback sayingsomething was notresolved/completed likethey werepromised by usI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOMemberswore atme todayMy ReleaseRate is over70% THISMONTHMTDI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab My member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  2. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  3. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  4. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  5. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  6. I submitted User Feedback today to recommend a SOP/ process update
  7. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  8. Member put me on hold to answer the door today
  9. ACET problem made the call longer than it had to be today
  10. Member sincerely thanked you at the end of the call after they started out being angry today
  11. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  12. I sent out a compassion card for congrats on a newborn today
  13. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  14. I submitted an idea on "Voice of the Employee" today
  15. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  16. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  17. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  18. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  19. Today I used FIVE (5) FULL 3 part Hero Events
  20. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  21. Member said "I pay $xxxx per month for this insurance…" today
  22. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  23. Member called me from the train/ subway today
  24. I learned something new today work related that blew my mind
  25. AVA/B360 was helpful/ easy to understand today
  26. I asked how the caller is doing at least FIVE (5) times today
  27. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  28. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  29. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  30. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  31. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  32. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  33. Today I reassured the member that we will "resolve this today"
  34. I resolved the member's issue by making an OB call to their provider today
  35. I helped a teammate in the chat today
  36. Member said "My Dr said I needed this RX, why do I need an auth?" today
  37. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  38. Member said " But My DRs office said they 'took my insurance'" today
  39. Member called us back saying something was not resolved/ completed like they were promised by us
  40. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  41. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  42. Member swore at me today
  43. My Release Rate is over 70% THIS MONTH MTD
  44. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  45. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  46. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  47. I had TWO (2) friendly conversations about non-business related things with the member today
  48. I used a creative recap at the end of the call to shift the members mindset to the positive today
  49. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)