I have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)Today I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)Member said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI asked howthe caller isdoing at leastFIVE (5)times todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMember said "But My DRsoffice said they'took myinsurance'"todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI submittedan idea on"Voice of theEmployee"todayI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI learnedsomething newtoday workrelated thatblew my mindI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.Member putme on holdto answerthe doortodayMemberswore atme todayI resolved themember's issueby making anOB call to theirprovider todayMember sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI submittedUser Feedbacktoday torecommend aSOP/ processupdateToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36AVA/B360was helpful/easy tounderstandtodayMember said "Ipay $xxxx permonth for thisinsurance…"todayI helped ateammatein the chattodayI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayMember called usback sayingsomething was notresolved/completed likethey werepromised by usMembercalled mefrom thetrain/ subwaytodayI sent out acompassioncard forcongrats on anewborn todayMy ReleaseRate is over70% THISMONTHMTDI had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have aminimum of a96% on FCR36for THISMONTH MTDI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINToday I usedFIVE (5)FULL 3 partHero EventsI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Today Ireassured themember thatwe will "resolvethis today"I have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabACETproblem madethe call longerthan it had tobe todayI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)Today I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)Member said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI asked howthe caller isdoing at leastFIVE (5)times todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMember said "But My DRsoffice said they'took myinsurance'"todayI had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI submittedan idea on"Voice of theEmployee"todayI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI learnedsomething newtoday workrelated thatblew my mindI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.Member putme on holdto answerthe doortodayMemberswore atme todayI resolved themember's issueby making anOB call to theirprovider todayMember sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI submittedUser Feedbacktoday torecommend aSOP/ processupdateToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36AVA/B360was helpful/easy tounderstandtodayMember said "Ipay $xxxx permonth for thisinsurance…"todayI helped ateammatein the chattodayI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayMember called usback sayingsomething was notresolved/completed likethey werepromised by usMembercalled mefrom thetrain/ subwaytodayI sent out acompassioncard forcongrats on anewborn todayMy ReleaseRate is over70% THISMONTHMTDI had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have aminimum of a96% on FCR36for THISMONTH MTDI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINToday I usedFIVE (5)FULL 3 partHero EventsI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Today Ireassured themember thatwe will "resolvethis today"I have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabACETproblem madethe call longerthan it had tobe todayI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount today

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  2. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  3. Member said "My Dr said I needed this RX, why do I need an auth?" today
  4. I asked how the caller is doing at least FIVE (5) times today
  5. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  6. I used a creative recap at the end of the call to shift the members mindset to the positive today
  7. Member said " But My DRs office said they 'took my insurance'" today
  8. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  9. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  10. I submitted an idea on "Voice of the Employee" today
  11. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  12. I learned something new today work related that blew my mind
  13. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  14. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  15. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  16. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  17. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  18. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  19. Member put me on hold to answer the door today
  20. Member swore at me today
  21. I resolved the member's issue by making an OB call to their provider today
  22. Member sincerely thanked you at the end of the call after they started out being angry today
  23. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  24. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  25. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  26. I submitted User Feedback today to recommend a SOP/ process update
  27. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  28. AVA/B360 was helpful/ easy to understand today
  29. Member said "I pay $xxxx per month for this insurance…" today
  30. I helped a teammate in the chat today
  31. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  32. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  33. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  34. Member called us back saying something was not resolved/ completed like they were promised by us
  35. Member called me from the train/ subway today
  36. I sent out a compassion card for congrats on a newborn today
  37. My Release Rate is over 70% THIS MONTH MTD
  38. I had TWO (2) friendly conversations about non-business related things with the member today
  39. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  40. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  41. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  42. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  43. Today I used FIVE (5) FULL 3 part Hero Events
  44. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  45. Today I reassured the member that we will "resolve this today"
  46. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  47. ACET problem made the call longer than it had to be today
  48. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  49. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today