I have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI helped ateammatein the chattodayToday I usedFIVE (5)FULL 3 partHero EventsI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member said "Ipay $xxxx permonth for thisinsurance…"todayI sent out acompassioncard forcongrats on anewborn todayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have aminimum of a96% on FCR36for THISMONTH MTDI resolved themember's issueby making anOB call to theirprovider todayI asked howthe caller isdoing at leastFIVE (5)times todayI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember said "But My DRsoffice said they'took myinsurance'"todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member putme on holdto answerthe doortodayMemberswore atme todayI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctACETproblem madethe call longerthan it had tobe todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayToday Ireassured themember thatwe will "resolvethis today"I learnedsomething newtoday workrelated thatblew my mindMembercalled mefrom thetrain/ subwaytodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member called usback sayingsomething was notresolved/completed likethey werepromised by usI submittedUser Feedbacktoday torecommend aSOP/ processupdateI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMy ReleaseRate is over70% THISMONTHMTDI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I submittedan idea on"Voice of theEmployee"todayToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETAVA/B360was helpful/easy tounderstandtodayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMember sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI helped ateammatein the chattodayToday I usedFIVE (5)FULL 3 partHero EventsI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member said "Ipay $xxxx permonth for thisinsurance…"todayI sent out acompassioncard forcongrats on anewborn todayIn my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMember askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have aminimum of a96% on FCR36for THISMONTH MTDI resolved themember's issueby making anOB call to theirprovider todayI asked howthe caller isdoing at leastFIVE (5)times todayI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayMember said "But My DRsoffice said they'took myinsurance'"todayI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member putme on holdto answerthe doortodayMemberswore atme todayI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctACETproblem madethe call longerthan it had tobe todayI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayToday Ireassured themember thatwe will "resolvethis today"I learnedsomething newtoday workrelated thatblew my mindMembercalled mefrom thetrain/ subwaytodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)Member called usback sayingsomething was notresolved/completed likethey werepromised by usI submittedUser Feedbacktoday torecommend aSOP/ processupdateI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOI have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabMy ReleaseRate is over70% THISMONTHMTDI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36I have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I submittedan idea on"Voice of theEmployee"todayToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.I have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)I made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETAVA/B360was helpful/easy tounderstandtodayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!I had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMember sincerelythanked you atthe end of the callafter they startedout being angrytoday

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  2. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  3. I helped a teammate in the chat today
  4. Today I used FIVE (5) FULL 3 part Hero Events
  5. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  6. Member said "I pay $xxxx per month for this insurance…" today
  7. I sent out a compassion card for congrats on a newborn today
  8. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  9. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  10. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  11. I had TWO (2) friendly conversations about non-business related things with the member today
  12. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  13. I resolved the member's issue by making an OB call to their provider today
  14. I asked how the caller is doing at least FIVE (5) times today
  15. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  16. Member said " But My DRs office said they 'took my insurance'" today
  17. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  18. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  19. Member put me on hold to answer the door today
  20. Member swore at me today
  21. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  22. ACET problem made the call longer than it had to be today
  23. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  24. Member said "My Dr said I needed this RX, why do I need an auth?" today
  25. Today I reassured the member that we will "resolve this today"
  26. I learned something new today work related that blew my mind
  27. Member called me from the train/ subway today
  28. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  29. Member called us back saying something was not resolved/ completed like they were promised by us
  30. I submitted User Feedback today to recommend a SOP/ process update
  31. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  32. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  33. My Release Rate is over 70% THIS MONTH MTD
  34. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  35. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  36. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  37. I submitted an idea on "Voice of the Employee" today
  38. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  39. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  40. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  41. I used a creative recap at the end of the call to shift the members mindset to the positive today
  42. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  43. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  44. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  45. AVA/B360 was helpful/ easy to understand today
  46. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  47. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  48. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  49. Member sincerely thanked you at the end of the call after they started out being angry today