I submittedUser Feedbacktoday torecommend aSOP/ processupdateI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayACETproblem madethe call longerthan it had tobe todayI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I helped ateammatein the chattodayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINToday I usedFIVE (5)FULL 3 partHero EventsAVA/B360was helpful/easy tounderstandtodayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!Member called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI submittedan idea on"Voice of theEmployee"todayI learnedsomething newtoday workrelated thatblew my mindI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)In my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I asked howthe caller isdoing at leastFIVE (5)times todayI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have aminimum of a96% on FCR36for THISMONTH MTDToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36Today Ireassured themember thatwe will "resolvethis today"I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI sent out acompassioncard forcongrats on anewborn todayI resolved themember's issueby making anOB call to theirprovider todayI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member said "But My DRsoffice said they'took myinsurance'"todayMember said "Ipay $xxxx permonth for thisinsurance…"todayMember putme on holdto answerthe doortodayMy ReleaseRate is over70% THISMONTHMTDMembercalled mefrom thetrain/ subwaytodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMemberswore atme todayI submittedUser Feedbacktoday torecommend aSOP/ processupdateI have reviewed the"Transactional vsRelational" Tip pagein the Team LabbeOneNote this week.Its under the"Performance" topTabI creatively tailoredthe required Digitaleducation to thetopic of the call atleast THREE (3)times todayACETproblem madethe call longerthan it had tobe todayI use the "TimecardCalculator" linksregularly that Labbehas provided in theTeam Labbe OneNoteunder "Resources >Schedule/IEX/PTO tomake sure mytimecard is correctI have reviewed the"Calling Members Back- Team Labbe"Protocol page in theTeam Labbe OneNotethis week. Its under the"Performance" top Tab I helped ateammatein the chattodayMember wasconfused/ unhappy(and specificallyvoiced it to you) thatafter they met theirdeductible, they stillhad to pay a Copayor COINToday I usedFIVE (5)FULL 3 partHero EventsAVA/B360was helpful/easy tounderstandtodayI made sure tocheck Cirrus whenI couldn't find aCLAIM in ACET ona membersaccount todayMy member askedme to manuallytransfer them tothe UES surveytoday because Iwas so awesome!Member called usback sayingsomething was notresolved/completed likethey werepromised by usI have reviewed the"Advocacy Model"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI submittedan idea on"Voice of theEmployee"todayI learnedsomething newtoday workrelated thatblew my mindI made sure tosearch in Cirrustoday when Icouldn't find aMEMBERaccount in ACETMember said"My Dr said Ineeded thisRX, why do Ineed an auth?"todayI have a minimumof a 92% on UESQuestion # 3 forTHIS MONTHMTD (Resolution)In my most recent1x1 with Labbe, hesaid I was at orover the 19% goalfor A4Me Referralsat the time of thecoaching session.I asked howthe caller isdoing at leastFIVE (5)times todayI attempted to havea conversation witha friend/familyBEFORE gettingdown to businessTHREE (3) timestodayI have reviewed BOTHthe PDF pages in the"Enhanced FlexibleAttendance Policy -11/15/2021"tip page in the TeamLabbe OneNote thisweek under "Resources> Schedule/IEX/PTOToday I used at leastFIVE (5) solid 3 partAcknowledgment(including calling outthe elephant in theroom and givingpermission to feel)I have aminimum of a96% on FCR36for THISMONTH MTDToday I anticipatedthe members futureneeds andeducated themproactively to stop afuture call thereforehelping FCR36Today Ireassured themember thatwe will "resolvethis today"I had TWO (2)friendlyconversationsabout non-business relatedthings with themember todayI have reviewed the"PTO FPP"tip page in the TeamLabbe OneNote thisweek. Its under the"Resources >Schedule/IEX/PTO >PTO TabI sent out acompassioncard forcongrats on anewborn todayI resolved themember's issueby making anOB call to theirprovider todayI have reviewed the"UES Tips -Installment 2" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab I have reviewed the"UES Tips -Installment 1" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member said "But My DRsoffice said they'took myinsurance'"todayMember said "Ipay $xxxx permonth for thisinsurance…"todayMember putme on holdto answerthe doortodayMy ReleaseRate is over70% THISMONTHMTDMembercalled mefrom thetrain/ subwaytodayI have a minimumof a 93% on UESQuestion # 2THIS MONTHMTD(Satisfaction)I have reviewed the"Compassion CallFlow"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI have reviewed the"UES Tips Question 3- Installment 3" Tippage in the TeamLabbe OneNote thisweek. Its under the"Performance" topTab Member sincerelythanked you atthe end of the callafter they startedout being angrytodayI have reviewed the"Negative Scripting toAvoid"tip page in the TeamLabbe OneNote thisweek. Its under the"Performance" topTabI tried some newscripting todayTHREE (3)times that Labberecommendedduring a call.Member askedfor a supervisorbut I was ableto help withouta supervisor(NPSR) today.I had to useCirrus due toACET datalatency today (i.e.Cirrus info wasmore up to date)I creativelyoffered MORETHAN 1 A4MeReferral to theSAME membertodayI used a creativerecap at the endof the call to shiftthe membersmindset to thepositive todayMemberswore atme today

Red Hot 🌶 Bingo - Game # 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I submitted User Feedback today to recommend a SOP/ process update
  2. I have reviewed the "Transactional vs Relational" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  3. I creatively tailored the required Digital education to the topic of the call at least THREE (3) times today
  4. ACET problem made the call longer than it had to be today
  5. I use the "Timecard Calculator" links regularly that Labbe has provided in the Team Labbe OneNote under "Resources > Schedule/IEX/PTO to make sure my timecard is correct
  6. I have reviewed the "Calling Members Back - Team Labbe" Protocol page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  7. I helped a teammate in the chat today
  8. Member was confused/ unhappy (and specifically voiced it to you) that after they met their deductible, they still had to pay a Copay or COIN
  9. Today I used FIVE (5) FULL 3 part Hero Events
  10. AVA/B360 was helpful/ easy to understand today
  11. I made sure to check Cirrus when I couldn't find a CLAIM in ACET on a members account today
  12. My member asked me to manually transfer them to the UES survey today because I was so awesome!
  13. Member called us back saying something was not resolved/ completed like they were promised by us
  14. I have reviewed the "Advocacy Model" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  15. I submitted an idea on "Voice of the Employee" today
  16. I learned something new today work related that blew my mind
  17. I made sure to search in Cirrus today when I couldn't find a MEMBER account in ACET
  18. Member said "My Dr said I needed this RX, why do I need an auth?" today
  19. I have a minimum of a 92% on UES Question # 3 for THIS MONTH MTD (Resolution)
  20. In my most recent 1x1 with Labbe, he said I was at or over the 19% goal for A4Me Referrals at the time of the coaching session.
  21. I asked how the caller is doing at least FIVE (5) times today
  22. I attempted to have a conversation with a friend/family BEFORE getting down to business THREE (3) times today
  23. I have reviewed BOTH the PDF pages in the "Enhanced Flexible Attendance Policy - 11/15/2021" tip page in the Team Labbe OneNote this week under "Resources > Schedule/IEX/PTO
  24. Today I used at least FIVE (5) solid 3 part Acknowledgment (including calling out the elephant in the room and giving permission to feel)
  25. I have a minimum of a 96% on FCR36 for THIS MONTH MTD
  26. Today I anticipated the members future needs and educated them proactively to stop a future call therefore helping FCR36
  27. Today I reassured the member that we will "resolve this today"
  28. I had TWO (2) friendly conversations about non-business related things with the member today
  29. I have reviewed the "PTO FPP" tip page in the Team Labbe OneNote this week. Its under the "Resources > Schedule/IEX/PTO > PTO Tab
  30. I sent out a compassion card for congrats on a newborn today
  31. I resolved the member's issue by making an OB call to their provider today
  32. I have reviewed the "UES Tips - Installment 2" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  33. I have reviewed the "UES Tips - Installment 1" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  34. Member said " But My DRs office said they 'took my insurance'" today
  35. Member said "I pay $xxxx per month for this insurance…" today
  36. Member put me on hold to answer the door today
  37. My Release Rate is over 70% THIS MONTH MTD
  38. Member called me from the train/ subway today
  39. I have a minimum of a 93% on UES Question # 2 THIS MONTH MTD (Satisfaction)
  40. I have reviewed the "Compassion Call Flow" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  41. I have reviewed the "UES Tips Question 3 - Installment 3" Tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  42. Member sincerely thanked you at the end of the call after they started out being angry today
  43. I have reviewed the "Negative Scripting to Avoid" tip page in the Team Labbe OneNote this week. Its under the "Performance" top Tab
  44. I tried some new scripting today THREE (3) times that Labbe recommended during a call.
  45. Member asked for a supervisor but I was able to help without a supervisor (NPSR) today.
  46. I had to use Cirrus due to ACET data latency today (i.e. Cirrus info was more up to date)
  47. I creatively offered MORE THAN 1 A4Me Referral to the SAME member today
  48. I used a creative recap at the end of the call to shift the members mindset to the positive today
  49. Member swore at me today