(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When handling an interaction, last step before getting a new one is to do the ______________.
When we want to call to a colleague before transferring him/her a call, we do a ___________ transfer.
When I am ready to receive a new interaction, I need to choose the ___________ status in the softphone.
If we find a very useful article we can save it as __________ using the star button.
When we receive Spam we need to _____________ the case.
CRM stands for Customer __________ Management.
I can __________ a list view to keep it as the first shown view of that category.
All the detailed information about processes are detailed in the Knowledge ____________.
The status to select at the beginning and at the end of our shift to make sure we don’t receive any external interaction is __________.
When we are in a call with a customer and a dealer at the same time is called _____________.
Emails, calls, dealer updates, etc are types of _______________.
__________ have priority over written interactions.
