(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mentioned Survey.
Agent recapped the conversation.
Confirmed with client before placing them on hold.
Used Soft Skills.
Said Thank you for holding.
Good tone of voice.
Asked a fact-finding question.
Discussed Client Portal.
Agent Narrated Steps.
Agent did not talk over the client.
Mentioned Program Benefits.
Explained all available options.
Agent updated Budget and Hardship
Change.
Agent was professional.
No Dead Air.
Identified as a Client Success Champion.
Agent used appropriate tone.
Asked client if they had questions/concern.
Agent was empathetic.
Provided empathy statements.
Agent verified the client.
Used open-ended questions with What, When, or How.
