(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained all available options.
Asked a fact-finding question.
Agent provided Client Portal Benefits.
Agent recapped the conversation.
Agent was empathetic.
Agent Narrated Steps.
Agent properly greeted client.
Agent verified the client.
Asked client if they had questions/concern.
Used Soft Skills.
Agent updated Budget and Hardship
Change.
Mentioned Program Benefits.
Used open-ended questions with What, When, or How.
Agent did not talk over the client.
Discussed Client Portal.
Said Thank you for holding.
Agent used appropriate tone.
Confirmed with client before placing them on hold.
