(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said Thank you for holding.
Agent Narrated Steps.
Good tone of voice.
Asked a fact-finding question.
Explained all available options.
Asked client if they had questions/concern.
Agent recapped the conversation.
Agent properly greeted client.
Identified as a Client Success Champion.
Agent was empathetic.
Agent did not talk over the client.
No Dead Air.
Used Soft Skills.
Mentioned Program Benefits.
Used open-ended questions with What, When, or How.
Agent used appropriate tone.
Agent updated Budget and Hardship
Change.
Agent provided Client Portal Benefits.
Discussed Client Portal.
Mentioned Survey.
Agent verified the client.
Agent was professional.
Confirmed with client before placing them on hold.
