Participantpraisesthe designFilters arementionedThere's atechnicalglitch"Can yourepeatthat?"An amusing,unrelatedstory issharedAwkwardsilenceParticipantsays "erm"Participanthas theappGifts arementionedParticipantclicks onthe wrongelementParticipantgets stuck"I've nevernoticedthatbefore"Participantusessearch"I'm notsure"Participantis frustratedbysomething"That'sinteresting!"A competitorismentioned(boo)Participantsuggestsa designchangeInterviewerrepeats theparticipant'swordsInterviewernodsknowinglyOffers arementionedA petmakes anappearanceAdcard ismentionedLogging ingetsmentionedParticipantpraisesthe designFilters arementionedThere's atechnicalglitch"Can yourepeatthat?"An amusing,unrelatedstory issharedAwkwardsilenceParticipantsays "erm"Participanthas theappGifts arementionedParticipantclicks onthe wrongelementParticipantgets stuck"I've nevernoticedthatbefore"Participantusessearch"I'm notsure"Participantis frustratedbysomething"That'sinteresting!"A competitorismentioned(boo)Participantsuggestsa designchangeInterviewerrepeats theparticipant'swordsInterviewernodsknowinglyOffers arementionedA petmakes anappearanceAdcard ismentionedLogging ingetsmentioned

UX Research Customer Cafe - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participant praises the design
  2. Filters are mentioned
  3. There's a technical glitch
  4. "Can you repeat that?"
  5. An amusing, unrelated story is shared
  6. Awkward silence
  7. Participant says "erm"
  8. Participant has the app
  9. Gifts are mentioned
  10. Participant clicks on the wrong element
  11. Participant gets stuck
  12. "I've never noticed that before"
  13. Participant uses search
  14. "I'm not sure"
  15. Participant is frustrated by something
  16. "That's interesting!"
  17. A competitor is mentioned (boo)
  18. Participant suggests a design change
  19. Interviewer repeats the participant's words
  20. Interviewer nods knowingly
  21. Offers are mentioned
  22. A pet makes an appearance
  23. Adcard is mentioned
  24. Logging in gets mentioned