Technicianattempts todescriberesolutionwithout usingtechnical jargonCitrixOutageSupervisorcan't go tolunch withteam.Flood /Leak /SewageleakApprovedOTImagingisn'tworkingA week withoutthe fire alarmbeing disabled/ going offEU arguesthey can't dotheir job on athin clientTicketbreachesbecause ofvendor /other teamSomeonegets stuckin anelevator.Ticketrejected byemailadministrationAsks forrefresh ona 1 yearold deviceRefreshdevice for anEU in adifferentregionA P2that'sactually aP4Submitsurgentticket andgoes OOOEquipmentoverheatsin a closet.A Teamsmeeting thatcould havebeen anemailRandomTeams callrequestingassistanceWarp drivedisappearson activePCCrowdstrikethe SequelSupervisorleaves theirbadge athomeTicket says"checked allconnections"and theproblem wasthe connectionEU says PCis broken butthe monitoris just offTeam gets ahelp callwithout noticketsubmittedTechnicianattempts todescriberesolutionwithout usingtechnical jargonCitrixOutageSupervisorcan't go tolunch withteam.Flood /Leak /SewageleakApprovedOTImagingisn'tworkingA week withoutthe fire alarmbeing disabled/ going offEU arguesthey can't dotheir job on athin clientTicketbreachesbecause ofvendor /other teamSomeonegets stuckin anelevator.Ticketrejected byemailadministrationAsks forrefresh ona 1 yearold deviceRefreshdevice for anEU in adifferentregionA P2that'sactually aP4Submitsurgentticket andgoes OOOEquipmentoverheatsin a closet.A Teamsmeeting thatcould havebeen anemailRandomTeams callrequestingassistanceWarp drivedisappearson activePCCrowdstrikethe SequelSupervisorleaves theirbadge athomeTicket says"checked allconnections"and theproblem wasthe connectionEU says PCis broken butthe monitoris just offTeam gets ahelp callwithout noticketsubmitted

Desktop Support North - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Technician attempts to describe resolution without using technical jargon
  2. Citrix Outage
  3. Supervisor can't go to lunch with team.
  4. Flood / Leak / Sewage leak
  5. Approved OT
  6. Imaging isn't working
  7. A week without the fire alarm being disabled / going off
  8. EU argues they can't do their job on a thin client
  9. Ticket breaches because of vendor / other team
  10. Someone gets stuck in an elevator.
  11. Ticket rejected by email administration
  12. Asks for refresh on a 1 year old device
  13. Refresh device for an EU in a different region
  14. A P2 that's actually a P4
  15. Submits urgent ticket and goes OOO
  16. Equipment overheats in a closet.
  17. A Teams meeting that could have been an email
  18. Random Teams call requesting assistance
  19. Warp drive disappears on active PC
  20. Crowdstrike the Sequel
  21. Supervisor leaves their badge at home
  22. Ticket says "checked all connections" and the problem was the connection
  23. EU says PC is broken but the monitor is just off
  24. Team gets a help call without no ticket submitted