directflightround-tripticketself-servicekioskbaggageclaimbaggageallowancecustomsdeclarationformdescentconnectingflightsecuritycheckoverstayaisleturbulencevisawaiverdeparturegatereschedulepoweroutletdelayedflightconveyorbeltlandingcarddeparturedateextralegroomlifevesttravelinsurancelavatoryquarantineimmigrationofficerweatherdelaycockpitP.A.Systemoverbookedflighttravelitineraryearlycheck-inbaggagedrop-offcompensationmechanicalissuesbiometricscreeninggalleyluggagecarouseloxygenmaskdirectflightround-tripticketself-servicekioskbaggageclaimbaggageallowancecustomsdeclarationformdescentconnectingflightsecuritycheckoverstayaisleturbulencevisawaiverdeparturegatereschedulepoweroutletdelayedflightconveyorbeltlandingcarddeparturedateextralegroomlifevesttravelinsurancelavatoryquarantineimmigrationofficerweatherdelaycockpitP.A.Systemoverbookedflighttravelitineraryearlycheck-inbaggagedrop-offcompensationmechanicalissuesbiometricscreeninggalleyluggagecarouseloxygenmask

IBC - CUSTOMER SERVICE VOCAB REVIEW - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. direct flight
  2. round-trip ticket
  3. self-service kiosk
  4. baggage claim
  5. baggage allowance
  6. customs declaration form
  7. descent
  8. connecting flight
  9. security check
  10. overstay
  11. aisle
  12. turbulence
  13. visa waiver
  14. departure gate
  15. reschedule
  16. power outlet
  17. delayed flight
  18. conveyor belt
  19. landing card
  20. departure date
  21. extra legroom
  22. life vest
  23. travel insurance
  24. lavatory
  25. quarantine
  26. immigration officer
  27. weather delay
  28. cockpit
  29. P.A. System
  30. overbooked flight
  31. travel itinerary
  32. early check-in
  33. baggage drop-off
  34. compensation
  35. mechanical issues
  36. biometric screening
  37. galley
  38. luggage carousel
  39. oxygen mask