(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
G-I would love to help you, however its out of supports scope.
B-
Use the word No
I-Customer told me how to do my job.
B-I would love to help you, however its out of supports scope.
N-Listen actively, show empathy, and remain calm
N-A as in Alpha, B as in Beta , C as in....
I-This would help us to contact you
I-Using clear and concise language to convey information
O-Customer talks about the Kingfisher
B- Customer gives you their political opinion.
G-is it four O clock already ?
N-Put your self on mute.
O-Couldn't understand customer.
B-A as in Alpha, B as in Beta , C as in....
O-This would help us to contact you
G-Provide exceptional service and support
I-Customer called me by the wrong name.
I- hello, you there ?you there ?
G-It Measures the percentage of customers who are unhappy with a product or service
N-they are not verbal nods instead they are foghorns
B-Customer talks about the Kingfisher
G-Speak clearly and slowly to improve this
O-Calls waiting in queue
O-Hey, how were your holidays- your the best person in support.. I missed you.