(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Customer talks about the Kingfisher
B-
Use the word No
N-they are not verbal nods instead they are foghorns
B-I would love to help you, however its out of supports scope.
O-Couldn't understand customer.
I-Customer told me how to do my job.
N-Listen actively, show empathy, and remain calm
I- hello, you there ?you there ?
I-Customer called me by the wrong name.
G-It Measures the percentage of customers who are unhappy with a product or service
B-Customer talks about the Kingfisher
G-Speak clearly and slowly to improve this
G-is it four O clock already ?
I-Using clear and concise language to convey information
G-I would love to help you, however its out of supports scope.
O-Calls waiting in queue
I-This would help us to contact you
G-Provide exceptional service and support
B- Customer gives you their political opinion.
N-A as in Alpha, B as in Beta , C as in....
B-A as in Alpha, B as in Beta , C as in....
O-Hey, how were your holidays- your the best person in support.. I missed you.