I ROLE PLAYED WHAT RIGHT SOUNDS LIKE RECAP OFFERED BB FACTS EXPRESSED EMPATHY I SET PROPER BILLING EXPECTATIONS LEARNED A FUN FACT ABOUT MY CX I USED MST USED SOLUTION SENDER USED CORRECT CCKM ARTICLE BRANDED MY NAME THROUGHOUT THE CALL PAUSED & ASKED CHECK IN QUESTIONS NAME WAS SAID ON PROMOTER SENT 7 PCN'S IN ONE DAY LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY SAID "I CAN HELP YOU WITH THAT" USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) OFFERED SELF SERVICE OPTIONS Free! I SENT A PCN (OTHER THAN THANK YOU) ACKNOWLEDGED REQUEST BY RESTATING USED CUSTOMERS NAME 3X OFFERED BB FACTS I MADE MY CX LAUGH WALKED A CUSTOMER THROUGH THE APP I ROLE PLAYED WHAT RIGHT SOUNDS LIKE RECAP OFFERED BB FACTS EXPRESSED EMPATHY I SET PROPER BILLING EXPECTATIONS LEARNED A FUN FACT ABOUT MY CX I USED MST USED SOLUTION SENDER USED CORRECT CCKM ARTICLE BRANDED MY NAME THROUGHOUT THE CALL PAUSED & ASKED CHECK IN QUESTIONS NAME WAS SAID ON PROMOTER SENT 7 PCN'S IN ONE DAY LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY SAID "I CAN HELP YOU WITH THAT" USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) OFFERED SELF SERVICE OPTIONS Free! I SENT A PCN (OTHER THAN THANK YOU) ACKNOWLEDGED REQUEST BY RESTATING USED CUSTOMERS NAME 3X OFFERED BB FACTS I MADE MY CX LAUGH WALKED A CUSTOMER THROUGH THE APP
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I ROLE PLAYED WHAT RIGHT SOUNDS LIKE
RECAP
OFFERED BB FACTS
EXPRESSED EMPATHY
I SET PROPER BILLING EXPECTATIONS
LEARNED A FUN FACT ABOUT MY CX
I USED MST
USED SOLUTION SENDER
USED CORRECT CCKM ARTICLE
BRANDED MY NAME THROUGHOUT THE CALL
PAUSED & ASKED CHECK IN QUESTIONS
NAME WAS SAID ON PROMOTER
SENT 7 PCN'S IN ONE DAY
LEARNED A FUN FACT ABOUT MY CX
EXPRESSED EMPATHY
SAID "I CAN HELP YOU WITH THAT"
USED CORRECT CCKM ARTICLE
I SENT A PCN (OTHER THAN THANK YOU)
OFFERED SELF SERVICE OPTIONS
Free!
I SENT A PCN (OTHER THAN THANK YOU)
ACKNOWLEDGED REQUEST BY RESTATING
USED CUSTOMERS NAME 3X
OFFERED BB FACTS
I MADE MY CX LAUGH
WALKED A CUSTOMER THROUGH THE APP