OFFERED SELF SERVICE OPTIONS SAID "I CAN HELP YOU WITH THAT" USED CORRECT CCKM ARTICLE ACKNOWLEDGED REQUEST BY RESTATING WALKED A CUSTOMER THROUGH THE APP I SET PROPER BILLING EXPECTATIONS EXPRESSED EMPATHY I ROLE PLAYED WHAT RIGHT SOUNDS LIKE EXPRESSED EMPATHY USED CUSTOMERS NAME 3X I SENT A PCN (OTHER THAN THANK YOU) Free! USED CORRECT CCKM ARTICLE LEARNED A FUN FACT ABOUT MY CX OFFERED BB FACTS I MADE MY CX LAUGH RECAP LEARNED A FUN FACT ABOUT MY CX NAME WAS SAID ON PROMOTER BRANDED MY NAME THROUGHOUT THE CALL I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS I USED MST SENT 7 PCN'S IN ONE DAY PAUSED & ASKED CHECK IN QUESTIONS USED SOLUTION SENDER OFFERED SELF SERVICE OPTIONS SAID "I CAN HELP YOU WITH THAT" USED CORRECT CCKM ARTICLE ACKNOWLEDGED REQUEST BY RESTATING WALKED A CUSTOMER THROUGH THE APP I SET PROPER BILLING EXPECTATIONS EXPRESSED EMPATHY I ROLE PLAYED WHAT RIGHT SOUNDS LIKE EXPRESSED EMPATHY USED CUSTOMERS NAME 3X I SENT A PCN (OTHER THAN THANK YOU) Free! USED CORRECT CCKM ARTICLE LEARNED A FUN FACT ABOUT MY CX OFFERED BB FACTS I MADE MY CX LAUGH RECAP LEARNED A FUN FACT ABOUT MY CX NAME WAS SAID ON PROMOTER BRANDED MY NAME THROUGHOUT THE CALL I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS I USED MST SENT 7 PCN'S IN ONE DAY PAUSED & ASKED CHECK IN QUESTIONS USED SOLUTION SENDER
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
OFFERED SELF SERVICE OPTIONS
SAID "I CAN HELP YOU WITH THAT"
USED CORRECT CCKM ARTICLE
ACKNOWLEDGED REQUEST BY RESTATING
WALKED A CUSTOMER THROUGH THE APP
I SET PROPER BILLING EXPECTATIONS
EXPRESSED EMPATHY
I ROLE PLAYED WHAT RIGHT SOUNDS LIKE
EXPRESSED EMPATHY
USED CUSTOMERS NAME 3X
I SENT A PCN (OTHER THAN THANK YOU)
Free!
USED CORRECT CCKM ARTICLE
LEARNED A FUN FACT ABOUT MY CX
OFFERED BB FACTS
I MADE MY CX LAUGH
RECAP
LEARNED A FUN FACT ABOUT MY CX
NAME WAS SAID ON PROMOTER
BRANDED MY NAME THROUGHOUT THE CALL
I SENT A PCN (OTHER THAN THANK YOU)
OFFERED BB FACTS
I USED MST
SENT 7 PCN'S IN ONE DAY
PAUSED & ASKED CHECK IN QUESTIONS
USED SOLUTION SENDER