NAME WAS SAID ON PROMOTER WALKED A CUSTOMER THROUGH THE APP USED SOLUTION SENDER SENT 7 PCN'S IN ONE DAY I USED MST I MADE MY CX LAUGH USED CUSTOMERS NAME 3X I ROLE PLAYED WHAT RIGHT SOUNDS LIKE USED CORRECT CCKM ARTICLE OFFERED BB FACTS LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY I SENT A PCN (OTHER THAN THANK YOU) BRANDED MY NAME THROUGHOUT THE CALL SAID "I CAN HELP YOU WITH THAT" OFFERED SELF SERVICE OPTIONS RECAP EXPRESSED EMPATHY ACKNOWLEDGED REQUEST BY RESTATING I SET PROPER BILLING EXPECTATIONS USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS LEARNED A FUN FACT ABOUT MY CX PAUSED & ASKED CHECK IN QUESTIONS NAME WAS SAID ON PROMOTER WALKED A CUSTOMER THROUGH THE APP USED SOLUTION SENDER SENT 7 PCN'S IN ONE DAY I USED MST I MADE MY CX LAUGH USED CUSTOMERS NAME 3X I ROLE PLAYED WHAT RIGHT SOUNDS LIKE USED CORRECT CCKM ARTICLE OFFERED BB FACTS LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY I SENT A PCN (OTHER THAN THANK YOU) BRANDED MY NAME THROUGHOUT THE CALL SAID "I CAN HELP YOU WITH THAT" OFFERED SELF SERVICE OPTIONS RECAP EXPRESSED EMPATHY ACKNOWLEDGED REQUEST BY RESTATING I SET PROPER BILLING EXPECTATIONS USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS LEARNED A FUN FACT ABOUT MY CX PAUSED & ASKED CHECK IN QUESTIONS
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NAME WAS SAID ON PROMOTER
WALKED A CUSTOMER THROUGH THE APP
USED SOLUTION SENDER
SENT 7 PCN'S IN ONE DAY
I USED MST
I MADE MY CX LAUGH
USED CUSTOMERS NAME 3X
I ROLE PLAYED WHAT RIGHT SOUNDS LIKE
USED CORRECT CCKM ARTICLE
OFFERED BB FACTS
LEARNED A FUN FACT ABOUT MY CX
EXPRESSED EMPATHY
I SENT A PCN (OTHER THAN THANK YOU)
BRANDED MY NAME THROUGHOUT THE CALL
SAID "I CAN HELP YOU WITH THAT"
OFFERED SELF SERVICE OPTIONS
RECAP
EXPRESSED EMPATHY
ACKNOWLEDGED REQUEST BY RESTATING
I SET PROPER BILLING EXPECTATIONS
USED CORRECT CCKM ARTICLE
I SENT A PCN (OTHER THAN THANK YOU)
OFFERED BB FACTS
LEARNED A FUN FACT ABOUT MY CX
PAUSED & ASKED CHECK IN QUESTIONS