NAME WAS SAID ON PROMOTER EXPRESSED EMPATHY OFFERED BB FACTS I SET PROPER BILLING EXPECTATIONS LEARNED A FUN FACT ABOUT MY CX I USED MST PAUSED & ASKED CHECK IN QUESTIONS OFFERED SELF SERVICE OPTIONS I SENT A PCN (OTHER THAN THANK YOU) WALKED A CUSTOMER THROUGH THE APP I MADE MY CX LAUGH USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) USED CORRECT CCKM ARTICLE OFFERED BB FACTS SENT 7 PCN'S IN ONE DAY USED CUSTOMERS NAME 3X SAID "I CAN HELP YOU WITH THAT" LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY USED SOLUTION SENDER BRANDED MY NAME THROUGHOUT THE CALL I ROLE PLAYED WHAT RIGHT SOUNDS LIKE ACKNOWLEDGED REQUEST BY RESTATING RECAP NAME WAS SAID ON PROMOTER EXPRESSED EMPATHY OFFERED BB FACTS I SET PROPER BILLING EXPECTATIONS LEARNED A FUN FACT ABOUT MY CX I USED MST PAUSED & ASKED CHECK IN QUESTIONS OFFERED SELF SERVICE OPTIONS I SENT A PCN (OTHER THAN THANK YOU) WALKED A CUSTOMER THROUGH THE APP I MADE MY CX LAUGH USED CORRECT CCKM ARTICLE I SENT A PCN (OTHER THAN THANK YOU) USED CORRECT CCKM ARTICLE OFFERED BB FACTS SENT 7 PCN'S IN ONE DAY USED CUSTOMERS NAME 3X SAID "I CAN HELP YOU WITH THAT" LEARNED A FUN FACT ABOUT MY CX EXPRESSED EMPATHY USED SOLUTION SENDER BRANDED MY NAME THROUGHOUT THE CALL I ROLE PLAYED WHAT RIGHT SOUNDS LIKE ACKNOWLEDGED REQUEST BY RESTATING RECAP
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NAME WAS SAID ON PROMOTER
EXPRESSED EMPATHY
OFFERED BB FACTS
I SET PROPER BILLING EXPECTATIONS
LEARNED A FUN FACT ABOUT MY CX
I USED MST
PAUSED & ASKED CHECK IN QUESTIONS
OFFERED SELF SERVICE OPTIONS
I SENT A PCN (OTHER THAN THANK YOU)
WALKED A CUSTOMER THROUGH THE APP
I MADE MY CX LAUGH
USED CORRECT CCKM ARTICLE
I SENT A PCN (OTHER THAN THANK YOU)
USED CORRECT CCKM ARTICLE
OFFERED BB FACTS
SENT 7 PCN'S IN ONE DAY
USED CUSTOMERS NAME 3X
SAID "I CAN HELP YOU WITH THAT"
LEARNED A FUN FACT ABOUT MY CX
EXPRESSED EMPATHY
USED SOLUTION SENDER
BRANDED MY NAME THROUGHOUT THE CALL
I ROLE PLAYED WHAT RIGHT SOUNDS LIKE
ACKNOWLEDGED REQUEST BY RESTATING
RECAP