I USED MST I SENT A PCN (OTHER THAN THANK YOU) EXPRESSED EMPATHY SAID "I CAN HELP YOU WITH THAT" WALKED A CUSTOMER THROUGH THE APP USED SOLUTION SENDER OFFERED BB FACTS ACKNOWLEDGED REQUEST BY RESTATING I ROLE PLAYED WHAT RIGHT SOUNDS LIKE I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS I MADE MY CX LAUGH I SET PROPER BILLING EXPECTATIONS BRANDED MY NAME THROUGHOUT THE CALL SENT 7 PCN'S IN ONE DAY PAUSED & ASKED CHECK IN QUESTIONS USED CORRECT CCKM ARTICLE USED CORRECT CCKM ARTICLE LEARNED A FUN FACT ABOUT MY CX NAME WAS SAID ON PROMOTER EXPRESSED EMPATHY RECAP USED CUSTOMERS NAME 3X OFFERED SELF SERVICE OPTIONS LEARNED A FUN FACT ABOUT MY CX I USED MST I SENT A PCN (OTHER THAN THANK YOU) EXPRESSED EMPATHY SAID "I CAN HELP YOU WITH THAT" WALKED A CUSTOMER THROUGH THE APP USED SOLUTION SENDER OFFERED BB FACTS ACKNOWLEDGED REQUEST BY RESTATING I ROLE PLAYED WHAT RIGHT SOUNDS LIKE I SENT A PCN (OTHER THAN THANK YOU) OFFERED BB FACTS I MADE MY CX LAUGH I SET PROPER BILLING EXPECTATIONS BRANDED MY NAME THROUGHOUT THE CALL SENT 7 PCN'S IN ONE DAY PAUSED & ASKED CHECK IN QUESTIONS USED CORRECT CCKM ARTICLE USED CORRECT CCKM ARTICLE LEARNED A FUN FACT ABOUT MY CX NAME WAS SAID ON PROMOTER EXPRESSED EMPATHY RECAP USED CUSTOMERS NAME 3X OFFERED SELF SERVICE OPTIONS LEARNED A FUN FACT ABOUT MY CX
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I USED MST
I SENT A PCN (OTHER THAN THANK YOU)
EXPRESSED EMPATHY
SAID "I CAN HELP YOU WITH THAT"
WALKED A CUSTOMER THROUGH THE APP
USED SOLUTION SENDER
OFFERED BB FACTS
ACKNOWLEDGED REQUEST BY RESTATING
I ROLE PLAYED WHAT RIGHT SOUNDS LIKE
I SENT A PCN (OTHER THAN THANK YOU)
OFFERED BB FACTS
I MADE MY CX LAUGH
I SET PROPER BILLING EXPECTATIONS
BRANDED MY NAME THROUGHOUT THE CALL
SENT 7 PCN'S IN ONE DAY
PAUSED & ASKED CHECK IN QUESTIONS
USED CORRECT CCKM ARTICLE
USED CORRECT CCKM ARTICLE
LEARNED A FUN FACT ABOUT MY CX
NAME WAS SAID ON PROMOTER
EXPRESSED EMPATHY
RECAP
USED CUSTOMERS NAME 3X
OFFERED SELF SERVICE OPTIONS
LEARNED A FUN FACT ABOUT MY CX