(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow 3 stages to PTP including consequences
Inform customer they’re above credit limit
Change customer from paper to online statements
Follow the vulnerable or fin diff customer process
Set up DD for minimum payment
Take payment for full arrear amount
Customer name contains a colour
Take positive action on customer account
Set up DD for full balance
Deliver an ‘unforgettable’ service
Update telephone number
Customer birthday in June, July or August
Deliver an ‘unforgettable’ service
Take payment for full arrears amount plus payment due