(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow 3 stages to PTP including consequences
Change customer from paper to online statements
Customer name contains a colour
Inform customer they’re above credit limit
Take payment for full arrears amount plus payment due
Take positive action on customer account
Deliver an ‘unforgettable’ service
Follow the vulnerable or fin diff customer process