5Promotersin 5 Days15minutesAHT in 3ConsecutiveDays95%Attendance(MTD)95 NPSScore(MTD)NoSWATFindings10HandledCallsDaily17minutesAHT in 5ConsecutiveDaysFree!95%Adherence in3ConsecutiveDays10Promotersin 10DaysReceivedPromoterSurvey w/CommentsNooverbreaksoroverlunch100 NPSScore(MTD)95% QAScore(MTD)<17minutesAHT (MTD)10 HoursOTRendered20minutesAHT(MTD)88 NPSScore(MTD)MeetingAHTTargetDailyNo LostHoursReportedin 5 Days100%Attendance(MTD)MeetingADHTargetDaily100% QAScore(MTD)100% RTOComplianceNo RMA, NCError, &PatientSafetyCallout5Promotersin 5 Days15minutesAHT in 3ConsecutiveDays95%Attendance(MTD)95 NPSScore(MTD)NoSWATFindings10HandledCallsDaily17minutesAHT in 5ConsecutiveDaysFree!95%Adherence in3ConsecutiveDays10Promotersin 10DaysReceivedPromoterSurvey w/CommentsNooverbreaksoroverlunch100 NPSScore(MTD)95% QAScore(MTD)<17minutesAHT (MTD)10 HoursOTRendered20minutesAHT(MTD)88 NPSScore(MTD)MeetingAHTTargetDailyNo LostHoursReportedin 5 Days100%Attendance(MTD)MeetingADHTargetDaily100% QAScore(MTD)100% RTOComplianceNo RMA, NCError, &PatientSafetyCallout

HIT & WIN - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2-5 Promoters in 5 Days
  2. S-15minutes AHT in 3 Consecutive Days
  3. T-95% Attendance (MTD)
  4. 4-95 NPS Score (MTD)
  5. S-No SWAT Findings
  6. --10 Handled Calls Daily
  7. T-17minutes AHT in 5 Consecutive Days
  8. --Free!
  9. 4-95% Adherence in 3 Consecutive Days
  10. 2-10 Promoters in 10 Days
  11. 4-Received Promoter Survey w/ Comments
  12. --No overbreaks or overlunch
  13. 4-100 NPS Score (MTD)
  14. --95% QA Score (MTD)
  15. S-<17minutes AHT (MTD)
  16. T-10 Hours OT Rendered
  17. S-20minutes AHT (MTD)
  18. T-88 NPS Score (MTD)
  19. S-Meeting AHT Target Daily
  20. 2-No Lost Hours Reported in 5 Days
  21. 4-100% Attendance (MTD)
  22. 2-Meeting ADH Target Daily
  23. --100% QA Score (MTD)
  24. T-100% RTO Compliance
  25. 2-No RMA, NC Error, & Patient Safety Callout