100% QA Score (MTD) 15minutes AHT in 3 Consecutive Days 100 NPS Score (MTD) 10 Promoters in 10 Days Free! 95% Adherence in 3 Consecutive Days 10 Handled Calls Daily 17minutes AHT in 5 Consecutive Days 20minutes AHT (MTD) No Lost Hours Reported in 5 Days No SWAT Findings 95% QA Score (MTD) Meeting ADH Target Daily 5 Promoters in 5 Days 95% Attendance (MTD) 100% Attendance (MTD) No RMA, NC Error, & Patient Safety Callout 88 NPS Score (MTD) 10 Hours OT Rendered No overbreaks or overlunch <17minutes AHT (MTD) 95 NPS Score (MTD) Meeting AHT Target Daily 100% RTO Compliance Received Promoter Survey w/ Comments 100% QA Score (MTD) 15minutes AHT in 3 Consecutive Days 100 NPS Score (MTD) 10 Promoters in 10 Days Free! 95% Adherence in 3 Consecutive Days 10 Handled Calls Daily 17minutes AHT in 5 Consecutive Days 20minutes AHT (MTD) No Lost Hours Reported in 5 Days No SWAT Findings 95% QA Score (MTD) Meeting ADH Target Daily 5 Promoters in 5 Days 95% Attendance (MTD) 100% Attendance (MTD) No RMA, NC Error, & Patient Safety Callout 88 NPS Score (MTD) 10 Hours OT Rendered No overbreaks or overlunch <17minutes AHT (MTD) 95 NPS Score (MTD) Meeting AHT Target Daily 100% RTO Compliance Received Promoter Survey w/ Comments
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
--100% QA Score (MTD)
S-15minutes AHT in 3 Consecutive Days
4-100 NPS Score (MTD)
2-10 Promoters in 10 Days
--Free!
4-95% Adherence in 3 Consecutive Days
--10 Handled Calls Daily
T-17minutes AHT in 5 Consecutive Days
S-20minutes AHT (MTD)
2-No Lost Hours Reported in 5 Days
S-No SWAT Findings
--95% QA Score (MTD)
2-Meeting ADH Target Daily
2-5 Promoters in 5 Days
T-95% Attendance (MTD)
4-100% Attendance (MTD)
2-No RMA, NC Error, & Patient Safety Callout
T-88 NPS Score (MTD)
T-10 Hours OT Rendered
--No overbreaks or overlunch
S-<17minutes AHT (MTD)
4-95 NPS Score (MTD)
S-Meeting AHT Target Daily
T-100% RTO Compliance
4-Received Promoter Survey w/ Comments