No RMA, NCError, &PatientSafetyCalloutMeetingADHTargetDaily10Promotersin 10Days95 NPSScore(MTD)<17minutesAHT (MTD)88 NPSScore(MTD)ReceivedPromoterSurvey w/Comments100% RTOCompliance100%Attendance(MTD)95%Attendance(MTD)100% QAScore(MTD)20minutesAHT(MTD)5Promotersin 5 DaysFree!Nooverbreaksoroverlunch10HandledCallsDaily100 NPSScore(MTD)17minutesAHT in 5ConsecutiveDays10 HoursOTRenderedMeetingAHTTargetDaily15minutesAHT in 3ConsecutiveDaysNo LostHoursReportedin 5 Days95% QAScore(MTD)95%Adherence in3ConsecutiveDaysNoSWATFindingsNo RMA, NCError, &PatientSafetyCalloutMeetingADHTargetDaily10Promotersin 10Days95 NPSScore(MTD)<17minutesAHT (MTD)88 NPSScore(MTD)ReceivedPromoterSurvey w/Comments100% RTOCompliance100%Attendance(MTD)95%Attendance(MTD)100% QAScore(MTD)20minutesAHT(MTD)5Promotersin 5 DaysFree!Nooverbreaksoroverlunch10HandledCallsDaily100 NPSScore(MTD)17minutesAHT in 5ConsecutiveDays10 HoursOTRenderedMeetingAHTTargetDaily15minutesAHT in 3ConsecutiveDaysNo LostHoursReportedin 5 Days95% QAScore(MTD)95%Adherence in3ConsecutiveDaysNoSWATFindings

HIT & WIN - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
2
2
3
2
4
4
5
S
6
T
7
4
8
T
9
4
10
T
11
-
12
S
13
2
14
-
15
-
16
-
17
4
18
T
19
T
20
S
21
S
22
2
23
-
24
4
25
S
  1. 2-No RMA, NC Error, & Patient Safety Callout
  2. 2-Meeting ADH Target Daily
  3. 2-10 Promoters in 10 Days
  4. 4-95 NPS Score (MTD)
  5. S-<17minutes AHT (MTD)
  6. T-88 NPS Score (MTD)
  7. 4-Received Promoter Survey w/ Comments
  8. T-100% RTO Compliance
  9. 4-100% Attendance (MTD)
  10. T-95% Attendance (MTD)
  11. --100% QA Score (MTD)
  12. S-20minutes AHT (MTD)
  13. 2-5 Promoters in 5 Days
  14. --Free!
  15. --No overbreaks or overlunch
  16. --10 Handled Calls Daily
  17. 4-100 NPS Score (MTD)
  18. T-17minutes AHT in 5 Consecutive Days
  19. T-10 Hours OT Rendered
  20. S-Meeting AHT Target Daily
  21. S-15minutes AHT in 3 Consecutive Days
  22. 2-No Lost Hours Reported in 5 Days
  23. --95% QA Score (MTD)
  24. 4-95% Adherence in 3 Consecutive Days
  25. S-No SWAT Findings