95% QAScore(MTD)10 HoursOTRenderedReceivedPromoterSurvey w/CommentsMeetingAHTTargetDaily10Promotersin 10Days17minutesAHT in 5ConsecutiveDays10HandledCallsDaily95 NPSScore(MTD)95%Attendance(MTD)No RMA, NCError, &PatientSafetyCallout88 NPSScore(MTD)100% RTOCompliance20minutesAHT(MTD)Nooverbreaksoroverlunch100 NPSScore(MTD)15minutesAHT in 3ConsecutiveDays100% QAScore(MTD)5Promotersin 5 Days100%Attendance(MTD)95%Adherence in3ConsecutiveDaysNo LostHoursReportedin 5 DaysFree!MeetingADHTargetDaily<17minutesAHT (MTD)NoSWATFindings95% QAScore(MTD)10 HoursOTRenderedReceivedPromoterSurvey w/CommentsMeetingAHTTargetDaily10Promotersin 10Days17minutesAHT in 5ConsecutiveDays10HandledCallsDaily95 NPSScore(MTD)95%Attendance(MTD)No RMA, NCError, &PatientSafetyCallout88 NPSScore(MTD)100% RTOCompliance20minutesAHT(MTD)Nooverbreaksoroverlunch100 NPSScore(MTD)15minutesAHT in 3ConsecutiveDays100% QAScore(MTD)5Promotersin 5 Days100%Attendance(MTD)95%Adherence in3ConsecutiveDaysNo LostHoursReportedin 5 DaysFree!MeetingADHTargetDaily<17minutesAHT (MTD)NoSWATFindings

HIT & WIN - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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9
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2
11
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T
13
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S
  1. --95% QA Score (MTD)
  2. T-10 Hours OT Rendered
  3. 4-Received Promoter Survey w/ Comments
  4. S-Meeting AHT Target Daily
  5. 2-10 Promoters in 10 Days
  6. T-17minutes AHT in 5 Consecutive Days
  7. --10 Handled Calls Daily
  8. 4-95 NPS Score (MTD)
  9. T-95% Attendance (MTD)
  10. 2-No RMA, NC Error, & Patient Safety Callout
  11. T-88 NPS Score (MTD)
  12. T-100% RTO Compliance
  13. S-20minutes AHT (MTD)
  14. --No overbreaks or overlunch
  15. 4-100 NPS Score (MTD)
  16. S-15minutes AHT in 3 Consecutive Days
  17. --100% QA Score (MTD)
  18. 2-5 Promoters in 5 Days
  19. 4-100% Attendance (MTD)
  20. 4-95% Adherence in 3 Consecutive Days
  21. 2-No Lost Hours Reported in 5 Days
  22. --Free!
  23. 2-Meeting ADH Target Daily
  24. S-<17minutes AHT (MTD)
  25. S-No SWAT Findings