95% QAScore(MTD)No RMA, NCError, &PatientSafetyCalloutNooverbreaksoroverlunch100% QAScore(MTD)10 HoursOTRendered10HandledCallsDaily88 NPSScore(MTD)10Promotersin 10Days15minutesAHT in 3ConsecutiveDays95%Adherence in3ConsecutiveDays95%Attendance(MTD)20minutesAHT(MTD)ReceivedPromoterSurvey w/CommentsNo LostHoursReportedin 5 Days5Promotersin 5 DaysMeetingADHTargetDaily<17minutesAHT (MTD)100 NPSScore(MTD)17minutesAHT in 5ConsecutiveDaysMeetingAHTTargetDaily100%Attendance(MTD)100% RTOComplianceNoSWATFindings95 NPSScore(MTD)95% QAScore(MTD)No RMA, NCError, &PatientSafetyCalloutNooverbreaksoroverlunch100% QAScore(MTD)10 HoursOTRendered10HandledCallsDaily88 NPSScore(MTD)10Promotersin 10Days15minutesAHT in 3ConsecutiveDays95%Adherence in3ConsecutiveDays95%Attendance(MTD)20minutesAHT(MTD)ReceivedPromoterSurvey w/CommentsNo LostHoursReportedin 5 Days5Promotersin 5 DaysMeetingADHTargetDaily<17minutesAHT (MTD)100 NPSScore(MTD)17minutesAHT in 5ConsecutiveDaysMeetingAHTTargetDaily100%Attendance(MTD)100% RTOComplianceNoSWATFindings95 NPSScore(MTD)

HIT & WIN - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
-
2
2
3
-
4
-
5
T
6
-
7
T
8
2
9
S
10
4
11
T
12
S
13
4
14
2
15
2
16
2
17
S
18
4
19
T
20
S
21
4
22
T
23
S
24
4
  1. --95% QA Score (MTD)
  2. 2-No RMA, NC Error, & Patient Safety Callout
  3. --No overbreaks or overlunch
  4. --100% QA Score (MTD)
  5. T-10 Hours OT Rendered
  6. --10 Handled Calls Daily
  7. T-88 NPS Score (MTD)
  8. 2-10 Promoters in 10 Days
  9. S-15minutes AHT in 3 Consecutive Days
  10. 4-95% Adherence in 3 Consecutive Days
  11. T-95% Attendance (MTD)
  12. S-20minutes AHT (MTD)
  13. 4-Received Promoter Survey w/ Comments
  14. 2-No Lost Hours Reported in 5 Days
  15. 2-5 Promoters in 5 Days
  16. 2-Meeting ADH Target Daily
  17. S-<17minutes AHT (MTD)
  18. 4-100 NPS Score (MTD)
  19. T-17minutes AHT in 5 Consecutive Days
  20. S-Meeting AHT Target Daily
  21. 4-100% Attendance (MTD)
  22. T-100% RTO Compliance
  23. S-No SWAT Findings
  24. 4-95 NPS Score (MTD)