patient hangsup beforetransferringthe call to thepharmacy sitePharmacistwon't takethe callCustomerServiceIssuesPositiveStoryfrom PTyelled atBEFOREhang upUsing adifferentGenoaSiteDischargedfrom facilitypharmacistask if we cansee patientdoesn't haverefillsGenesysIssueswarmtransferCurrentlyin nursinghomeListRanOutCurrentlyin nursinghomewill notverify 3pieces ofIDOne timeprescriptionspatient hangsup beforetransferringthe call to thepharmacy sitePharmacyhours notconvenientingrouphomecurrentlyinhospitalleftmessageVPNIssuesptdisconnectedwhile holdingwithLanguage lineCurrentlyin jailVoicemailnot setupcurrentlyin jailcurrentlyout of thecountryCustomerServiceIssuesingrouphomecurrentlyout of thecountryI neverused yourpharmacyVPNIssuesDischargedfrom facilityNo longertakingmedicationpharmacistask if we cansee patientdoesn't haverefillsPetwarmtransferinjectionfilled atdr officeinjectionfilled atdr officePatient wantto TransferRX back toGenoaSomeonedidn'tknow theiraddressVoicemailnot setupAppointmentneededwarmtransferwill notverify 3pieces ofIDPositiveStoryfrom PTPetLeft due toinsurancerequirementsPatient wantto TransferRX back toGenoaNo longertakingmedicationwrongnumberUsing adifferentGenoaSite10 WTsfor thedayAnotherPharmacyLessexpensiveI am busyand cannottake thecallPharmacyhours notconvenientcurrentlyinhospitalAppointmentneededGenesysIssuesI am busyand cannottake thecallOne timeprescriptionsCurrentlyin jailSomeonedidn'tknow theiraddressPharmacistwon't takethe callI neverused yourpharmacywrongnumberdoes nottakemedicationduringsummerleftmessageLeft due toinsurancerequirementsInout/Shelterleftmessagepharmacistsplace youon holdListRanOutcurrentlyin jailAnotherPharmacyLessexpensiveyelled atBEFOREhang upInout/ShelterI neverused yourpharmacyleftmessage10 WTsfor thedayI neverused yourpharmacypharmacistsplace youon holddoes nottakemedicationduringsummerptdisconnectedwhile holdingwithLanguage linepatient hangsup beforetransferringthe call to thepharmacy sitePharmacistwon't takethe callCustomerServiceIssuesPositiveStoryfrom PTyelled atBEFOREhang upUsing adifferentGenoaSiteDischargedfrom facilitypharmacistask if we cansee patientdoesn't haverefillsGenesysIssueswarmtransferCurrentlyin nursinghomeListRanOutCurrentlyin nursinghomewill notverify 3pieces ofIDOne timeprescriptionspatient hangsup beforetransferringthe call to thepharmacy sitePharmacyhours notconvenientingrouphomecurrentlyinhospitalleftmessageVPNIssuesptdisconnectedwhile holdingwithLanguage lineCurrentlyin jailVoicemailnot setupcurrentlyin jailcurrentlyout of thecountryCustomerServiceIssuesingrouphomecurrentlyout of thecountryI neverused yourpharmacyVPNIssuesDischargedfrom facilityNo longertakingmedicationpharmacistask if we cansee patientdoesn't haverefillsPetwarmtransferinjectionfilled atdr officeinjectionfilled atdr officePatient wantto TransferRX back toGenoaSomeonedidn'tknow theiraddressVoicemailnot setupAppointmentneededwarmtransferwill notverify 3pieces ofIDPositiveStoryfrom PTPetLeft due toinsurancerequirementsPatient wantto TransferRX back toGenoaNo longertakingmedicationwrongnumberUsing adifferentGenoaSite10 WTsfor thedayAnotherPharmacyLessexpensiveI am busyand cannottake thecallPharmacyhours notconvenientcurrentlyinhospitalAppointmentneededGenesysIssuesI am busyand cannottake thecallOne timeprescriptionsCurrentlyin jailSomeonedidn'tknow theiraddressPharmacistwon't takethe callI neverused yourpharmacywrongnumberdoes nottakemedicationduringsummerleftmessageLeft due toinsurancerequirementsInout/Shelterleftmessagepharmacistsplace youon holdListRanOutcurrentlyin jailAnotherPharmacyLessexpensiveyelled atBEFOREhang upInout/ShelterI neverused yourpharmacyleftmessage10 WTsfor thedayI neverused yourpharmacypharmacistsplace youon holddoes nottakemedicationduringsummerptdisconnectedwhile holdingwithLanguage line

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. patient hangs up before transferring the call to the pharmacy site
  2. Pharmacist won't take the call
  3. Customer Service Issues
  4. Positive Story from PT
  5. yelled at BEFORE hang up
  6. Using a different Genoa Site
  7. Discharged from facility
  8. pharmacist ask if we can see patient doesn't have refills
  9. Genesys Issues
  10. warm transfer
  11. Currently in nursing home
  12. List Ran Out
  13. Currently in nursing home
  14. will not verify 3 pieces of ID
  15. One time prescriptions
  16. patient hangs up before transferring the call to the pharmacy site
  17. Pharmacy hours not convenient
  18. in group home
  19. currently in hospital
  20. left message
  21. VPN Issues
  22. pt disconnected while holding with Language line
  23. Currently in jail
  24. Voicemail not set up
  25. currently in jail
  26. currently out of the country
  27. Customer Service Issues
  28. in group home
  29. currently out of the country
  30. I never used your pharmacy
  31. VPN Issues
  32. Discharged from facility
  33. No longer taking medication
  34. pharmacist ask if we can see patient doesn't have refills
  35. Pet
  36. warm transfer
  37. injection filled at dr office
  38. injection filled at dr office
  39. Patient want to Transfer RX back to Genoa
  40. Someone didn't know their address
  41. Voicemail not set up
  42. Appointment needed
  43. warm transfer
  44. will not verify 3 pieces of ID
  45. Positive Story from PT
  46. Pet
  47. Left due to insurance requirements
  48. Patient want to Transfer RX back to Genoa
  49. No longer taking medication
  50. wrong number
  51. Using a different Genoa Site
  52. 10 WTs for the day
  53. Another Pharmacy Less expensive
  54. I am busy and cannot take the call
  55. Pharmacy hours not convenient
  56. currently in hospital
  57. Appointment needed
  58. Genesys Issues
  59. I am busy and cannot take the call
  60. One time prescriptions
  61. Currently in jail
  62. Someone didn't know their address
  63. Pharmacist won't take the call
  64. I never used your pharmacy
  65. wrong number
  66. does not take medication during summer
  67. left message
  68. Left due to insurance requirements
  69. In out/Shelter
  70. left message
  71. pharmacists place you on hold
  72. List Ran Out
  73. currently in jail
  74. Another Pharmacy Less expensive
  75. yelled at BEFORE hang up
  76. In out/Shelter
  77. I never used your pharmacy
  78. left message
  79. 10 WTs for the day
  80. I never used your pharmacy
  81. pharmacists place you on hold
  82. does not take medication during summer
  83. pt disconnected while holding with Language line