CustomerServiceIssueswill notverify 3pieces ofIDVoicemailnot setupI am busyand cannottake thecallyelled atBEFOREhang upDischargedfrom facilityVPNIssuescurrentlyout of thecountryLeft due toinsurancerequirementspharmacistask if we cansee patientdoesn't haverefillsAppointmentneededCurrentlyin jailNo longertakingmedicationI neverused yourpharmacyOne timeprescriptionsNo longertakingmedicationdoes nottakemedicationduringsummerPositiveStoryfrom PTUsing adifferentGenoaSiteingrouphomeleftmessagewill notverify 3pieces ofIDGenesysIssuesVPNIssuesPetleftmessageListRanOutPositiveStoryfrom PTI neverused yourpharmacyPetpharmacistsplace youon hold10 WTsfor thedayVoicemailnot setupPharmacyhours notconvenientingrouphomeInout/Sheltercurrentlyout of thecountryinjectionfilled atdr officeleftmessageptdisconnectedwhile holdingwithLanguage lineInout/ShelterDischargedfrom facilitySomeonedidn'tknow theiraddresspharmacistsplace youon holdCustomerServiceIssuescurrentlyinhospitalOne timeprescriptionspatient hangsup beforetransferringthe call to thepharmacy siteLeft due toinsurancerequirementsListRanOutCurrentlyin nursinghomeI am busyand cannottake thecallAnotherPharmacyLessexpensivewarmtransferI neverused yourpharmacyCurrentlyin nursinghomePatient wantto TransferRX back toGenoainjectionfilled atdr officePharmacistwon't takethe callPharmacistwon't takethe call10 WTsfor thedayI neverused yourpharmacyleftmessagePharmacyhours notconvenientdoes nottakemedicationduringsummerpatient hangsup beforetransferringthe call to thepharmacy siteCurrentlyin jailptdisconnectedwhile holdingwithLanguage lineyelled atBEFOREhang upUsing adifferentGenoaSitecurrentlyinhospitalAnotherPharmacyLessexpensivepharmacistask if we cansee patientdoesn't haverefillscurrentlyin jailAppointmentneededGenesysIssuescurrentlyin jailPatient wantto TransferRX back toGenoawrongnumberwarmtransferwarmtransferwrongnumberSomeonedidn'tknow theiraddressCustomerServiceIssueswill notverify 3pieces ofIDVoicemailnot setupI am busyand cannottake thecallyelled atBEFOREhang upDischargedfrom facilityVPNIssuescurrentlyout of thecountryLeft due toinsurancerequirementspharmacistask if we cansee patientdoesn't haverefillsAppointmentneededCurrentlyin jailNo longertakingmedicationI neverused yourpharmacyOne timeprescriptionsNo longertakingmedicationdoes nottakemedicationduringsummerPositiveStoryfrom PTUsing adifferentGenoaSiteingrouphomeleftmessagewill notverify 3pieces ofIDGenesysIssuesVPNIssuesPetleftmessageListRanOutPositiveStoryfrom PTI neverused yourpharmacyPetpharmacistsplace youon hold10 WTsfor thedayVoicemailnot setupPharmacyhours notconvenientingrouphomeInout/Sheltercurrentlyout of thecountryinjectionfilled atdr officeleftmessageptdisconnectedwhile holdingwithLanguage lineInout/ShelterDischargedfrom facilitySomeonedidn'tknow theiraddresspharmacistsplace youon holdCustomerServiceIssuescurrentlyinhospitalOne timeprescriptionspatient hangsup beforetransferringthe call to thepharmacy siteLeft due toinsurancerequirementsListRanOutCurrentlyin nursinghomeI am busyand cannottake thecallAnotherPharmacyLessexpensivewarmtransferI neverused yourpharmacyCurrentlyin nursinghomePatient wantto TransferRX back toGenoainjectionfilled atdr officePharmacistwon't takethe callPharmacistwon't takethe call10 WTsfor thedayI neverused yourpharmacyleftmessagePharmacyhours notconvenientdoes nottakemedicationduringsummerpatient hangsup beforetransferringthe call to thepharmacy siteCurrentlyin jailptdisconnectedwhile holdingwithLanguage lineyelled atBEFOREhang upUsing adifferentGenoaSitecurrentlyinhospitalAnotherPharmacyLessexpensivepharmacistask if we cansee patientdoesn't haverefillscurrentlyin jailAppointmentneededGenesysIssuescurrentlyin jailPatient wantto TransferRX back toGenoawrongnumberwarmtransferwarmtransferwrongnumberSomeonedidn'tknow theiraddress

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Service Issues
  2. will not verify 3 pieces of ID
  3. Voicemail not set up
  4. I am busy and cannot take the call
  5. yelled at BEFORE hang up
  6. Discharged from facility
  7. VPN Issues
  8. currently out of the country
  9. Left due to insurance requirements
  10. pharmacist ask if we can see patient doesn't have refills
  11. Appointment needed
  12. Currently in jail
  13. No longer taking medication
  14. I never used your pharmacy
  15. One time prescriptions
  16. No longer taking medication
  17. does not take medication during summer
  18. Positive Story from PT
  19. Using a different Genoa Site
  20. in group home
  21. left message
  22. will not verify 3 pieces of ID
  23. Genesys Issues
  24. VPN Issues
  25. Pet
  26. left message
  27. List Ran Out
  28. Positive Story from PT
  29. I never used your pharmacy
  30. Pet
  31. pharmacists place you on hold
  32. 10 WTs for the day
  33. Voicemail not set up
  34. Pharmacy hours not convenient
  35. in group home
  36. In out/Shelter
  37. currently out of the country
  38. injection filled at dr office
  39. left message
  40. pt disconnected while holding with Language line
  41. In out/Shelter
  42. Discharged from facility
  43. Someone didn't know their address
  44. pharmacists place you on hold
  45. Customer Service Issues
  46. currently in hospital
  47. One time prescriptions
  48. patient hangs up before transferring the call to the pharmacy site
  49. Left due to insurance requirements
  50. List Ran Out
  51. Currently in nursing home
  52. I am busy and cannot take the call
  53. Another Pharmacy Less expensive
  54. warm transfer
  55. I never used your pharmacy
  56. Currently in nursing home
  57. Patient want to Transfer RX back to Genoa
  58. injection filled at dr office
  59. Pharmacist won't take the call
  60. Pharmacist won't take the call
  61. 10 WTs for the day
  62. I never used your pharmacy
  63. left message
  64. Pharmacy hours not convenient
  65. does not take medication during summer
  66. patient hangs up before transferring the call to the pharmacy site
  67. Currently in jail
  68. pt disconnected while holding with Language line
  69. yelled at BEFORE hang up
  70. Using a different Genoa Site
  71. currently in hospital
  72. Another Pharmacy Less expensive
  73. pharmacist ask if we can see patient doesn't have refills
  74. currently in jail
  75. Appointment needed
  76. Genesys Issues
  77. currently in jail
  78. Patient want to Transfer RX back to Genoa
  79. wrong number
  80. warm transfer
  81. warm transfer
  82. wrong number
  83. Someone didn't know their address