GenesysIssuesPatientwants toTransfer RXback toGenoaCustomerServiceIssuesI neverused yourpharmacyingrouphomePharmacistwon't takethe callAppointmentneededDischargedfrom facilitySomeonedidn'tknow theiraddressInout/ShelterCurrentlyin nursinghomecurrentlyout of thecountrycurrentlyin jailVoicemailnot setupwill notverify 3pieces ofIDwrongnumberPharmacyhours notconvenient10 WTsfor thedayVPNIssuespharmacistsplace youon holdLeft due toinsurancerequirementspatient hangsup beforetransferringthe call to thepharmacy siteUsing adifferentGenoaSiteinjectionfilled atdr officeptdisconnectedwhile holdingwithLanguage lineNo longertakingmedicationI neverused yourpharmacypharmacistsask if we cansee patientdoesn't haverefillsPetListRanOutdoes nottakemedicationduringsummerOne timeprescriptionscurrentlyinhospitalPositiveStoryfrom PTleftmessageyelled atBEFOREhang upwarmtransferI am busyand cannottake thecallCurrentlyin jailAnotherPharmacyLessexpensiveleftmessageGenesysIssuesPatientwants toTransfer RXback toGenoaCustomerServiceIssuesI neverused yourpharmacyingrouphomePharmacistwon't takethe callAppointmentneededDischargedfrom facilitySomeonedidn'tknow theiraddressInout/ShelterCurrentlyin nursinghomecurrentlyout of thecountrycurrentlyin jailVoicemailnot setupwill notverify 3pieces ofIDwrongnumberPharmacyhours notconvenient10 WTsfor thedayVPNIssuespharmacistsplace youon holdLeft due toinsurancerequirementspatient hangsup beforetransferringthe call to thepharmacy siteUsing adifferentGenoaSiteinjectionfilled atdr officeptdisconnectedwhile holdingwithLanguage lineNo longertakingmedicationI neverused yourpharmacypharmacistsask if we cansee patientdoesn't haverefillsPetListRanOutdoes nottakemedicationduringsummerOne timeprescriptionscurrentlyinhospitalPositiveStoryfrom PTleftmessageyelled atBEFOREhang upwarmtransferI am busyand cannottake thecallCurrentlyin jailAnotherPharmacyLessexpensiveleftmessage

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genesys Issues
  2. Patient wants to Transfer RX back to Genoa
  3. Customer Service Issues
  4. I never used your pharmacy
  5. in group home
  6. Pharmacist won't take the call
  7. Appointment needed
  8. Discharged from facility
  9. Someone didn't know their address
  10. In out/Shelter
  11. Currently in nursing home
  12. currently out of the country
  13. currently in jail
  14. Voicemail not set up
  15. will not verify 3 pieces of ID
  16. wrong number
  17. Pharmacy hours not convenient
  18. 10 WTs for the day
  19. VPN Issues
  20. pharmacists place you on hold
  21. Left due to insurance requirements
  22. patient hangs up before transferring the call to the pharmacy site
  23. Using a different Genoa Site
  24. injection filled at dr office
  25. pt disconnected while holding with Language line
  26. No longer taking medication
  27. I never used your pharmacy
  28. pharmacists ask if we can see patient doesn't have refills
  29. Pet
  30. List Ran Out
  31. does not take medication during summer
  32. One time prescriptions
  33. currently in hospital
  34. Positive Story from PT
  35. left message
  36. yelled at BEFORE hang up
  37. warm transfer
  38. I am busy and cannot take the call
  39. Currently in jail
  40. Another Pharmacy Less expensive
  41. left message