Finding aResolutionCourtesyAddressingConcernsNavigatingChallengesProfessionalismBeingempatheticTone &CompositionSensitivityRemainCalmArticulatingwordsPerspectiveActivelyListeningBeingFriendlyPatienceProblemSolvingConfidence De-escalationChallengingPositiveInteractionsBuildingRapportBeingMemorableAdheringProtocolsIntegrityTrustFinding aResolutionCourtesyAddressingConcernsNavigatingChallengesProfessionalismBeingempatheticTone &CompositionSensitivityRemainCalmArticulatingwordsPerspectiveActivelyListeningBeingFriendlyPatienceProblemSolvingConfidence De-escalationChallengingPositiveInteractionsBuildingRapportBeingMemorableAdheringProtocolsIntegrityTrust

Phone Banking Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finding a Resolution
  2. Courtesy
  3. Addressing Concerns
  4. Navigating Challenges
  5. Professionalism
  6. Being empathetic
  7. Tone & Composition
  8. Sensitivity
  9. Remain Calm
  10. Articulating words
  11. Perspective
  12. Actively Listening
  13. Being Friendly
  14. Patience
  15. Problem Solving
  16. Confidence
  17. De-escalation
  18. Challenging
  19. Positive Interactions
  20. Building Rapport
  21. Being Memorable
  22. Adhering Protocols
  23. Integrity
  24. Trust