SensitivityBeingFriendlyProblemSolvingDe-escalationPerspectiveCourtesyBeingMemorableTone &CompositionTrustAdheringProtocolsBuildingRapportRemainCalmNavigatingChallengesPositiveInteractionsFinding aResolutionArticulatingwordsIntegrityConfidence PatienceChallengingBeingempatheticProfessionalismAddressingConcernsActivelyListeningSensitivityBeingFriendlyProblemSolvingDe-escalationPerspectiveCourtesyBeingMemorableTone &CompositionTrustAdheringProtocolsBuildingRapportRemainCalmNavigatingChallengesPositiveInteractionsFinding aResolutionArticulatingwordsIntegrityConfidence PatienceChallengingBeingempatheticProfessionalismAddressingConcernsActivelyListening

Phone Banking Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sensitivity
  2. Being Friendly
  3. Problem Solving
  4. De-escalation
  5. Perspective
  6. Courtesy
  7. Being Memorable
  8. Tone & Composition
  9. Trust
  10. Adhering Protocols
  11. Building Rapport
  12. Remain Calm
  13. Navigating Challenges
  14. Positive Interactions
  15. Finding a Resolution
  16. Articulating words
  17. Integrity
  18. Confidence
  19. Patience
  20. Challenging
  21. Being empathetic
  22. Professionalism
  23. Addressing Concerns
  24. Actively Listening