De- escalated a sup call Customer asked if they will get a survey DMV Notify Reduce prem by $200 40 calls by lunch Received 3 excellent surveys in today PH making pymt on PCN Send policy to UW RECON Processed a payment over $600 Moat with successful rebuttal MOAT DE Enrollment Customer doesn't have pol # Over 800 calls holding Customer gives CVV code Increase liab limits to 100/300 Over 65 calls by end of day MOAT x 3 AHT in the Green at lunch Comp call Kick agent out of policy Add a Tesla 6 month premium over $6000 Call under 3 min (no Transfer) De- escalated a sup call Customer asked if they will get a survey DMV Notify Reduce prem by $200 40 calls by lunch Received 3 excellent surveys in today PH making pymt on PCN Send policy to UW RECON Processed a payment over $600 Moat with successful rebuttal MOAT DE Enrollment Customer doesn't have pol # Over 800 calls holding Customer gives CVV code Increase liab limits to 100/300 Over 65 calls by end of day MOAT x 3 AHT in the Green at lunch Comp call Kick agent out of policy Add a Tesla 6 month premium over $6000 Call under 3 min (no Transfer)
BINGO - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalated a sup call
Customer asked if they will get a survey
DMV Notify
Reduce prem by $200
40 calls by lunch
Received 3 excellent surveys in today
PH making pymt on PCN
Send policy to UW RECON
Processed a payment over $600
Moat with successful rebuttal
MOAT
DE Enrollment
Customer doesn't have pol #
Over 800 calls holding
Customer gives CVV code
Increase liab limits to 100/300
Over 65 calls by end of day
MOAT x 3
AHT in the Green at lunch
Comp call
Kick agent out of policy
Add a Tesla
6 month premium over $6000
Call under 3 min (no Transfer)