(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Solve 5 internal escalations
Complete call backs for all negative CSAT feedback over a given week
Attend a client call on camera
Solve 5 tier one cases (any department)
Solve 3 internal escalations for another team member's client
Set a goal for next year
Attend an internal call on camera
Send a kudos to an advisor
Update or confirm all fields in the Client Health Tracker are accurate for your client(s)
Submit 3 coaching request
Complete call backs for all negative CSAT feedback over a given week
Submit KB feedback
Complete call backs for all repeat callers for a given week
Send a teammate a positive message
Identify client's highest AHT call type
Complete one tier one phone call
Update your email signature using the new company guidelines
Tell a coworker you appreciate them and why
Lead a client call
Complete a new LinkedIn Learning course
Complete call backs for all repeat callers for a given week
Complete one tier one phone call
Update your LinkedIn profile using the new brand background
Provide a tier one advisor with support in the MS Teams/Slack support channel
