(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Complete call backs for all repeat callers for a given week
Lead a client call
Solve 3 internal escalations for another team member's client
Complete call backs for all repeat callers for a given week
Update or confirm all fields in the Client Health Tracker are accurate for your client(s)
Send a teammate a positive message
Complete call backs for all negative CSAT feedback over a given week
Solve 5 internal escalations
Complete call backs for all negative CSAT feedback over a given week
Identify client's highest AHT call type
Set a goal for next year
Submit KB feedback
Attend an internal call on camera
Complete one tier one phone call
Update your email signature using the new company guidelines
Complete a new LinkedIn Learning course
Tell a coworker you appreciate them and why
Provide a tier one advisor with support in the MS Teams/Slack support channel
Submit 3 coaching request
Update your LinkedIn profile using the new brand background
