(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Update your LinkedIn profile using the new brand background
Lead a client call
Update or confirm all fields in the Client Health Tracker are accurate for your client(s)
Complete a new LinkedIn Learning course
Complete one tier one phone call
Submit KB feedback
Solve 5 tier one cases (any department)
Provide a tier one advisor with support in the MS Teams/Slack support channel
Complete call backs for all repeat callers for a given week
Send a teammate a positive message
Complete call backs for all negative CSAT feedback over a given week
Complete call backs for all repeat callers for a given week
Tell a coworker you appreciate them and why
Submit 3 coaching request
Identify client's highest AHT call type
Complete call backs for all negative CSAT feedback over a given week
Update your email signature using the new company guidelines
Attend a client call on camera
Set a goal for next year
Complete one tier one phone call
Attend an internal call on camera
Solve 5 internal escalations
Solve 3 internal escalations for another team member's client
