Sentinactiveemailtemplate Setremindersviaoutlook Usetimewisely Closedcase after2attempts SentCalendlylink whenrequested Scheduleyour day Resolvedviaphone Partneredwith anotherqueue formovementMaintainedadherence SortedbyStatus Organizecase list Set officehrs tokeeporganized Set uparoutine Updatedcasestatus Answeredall clientreplied Set timelimit foreach case Filterssetup Answeredchattersin 24 hrs Usereports tokeep track Seekassistancefor casemovement Use OneNote/systemto track Gabby'sschedule Updatedcaseevery 48hrs Actionall casesin New Sentinactiveemailtemplate Setremindersviaoutlook Usetimewisely Closedcase after2attempts SentCalendlylink whenrequested Scheduleyour day Resolvedviaphone Partneredwith anotherqueue formovementMaintainedadherence SortedbyStatus Organizecase list Set officehrs tokeeporganized Set uparoutine Updatedcasestatus Answeredall clientreplied Set timelimit foreach case Filterssetup Answeredchattersin 24 hrs Usereports tokeep track Seekassistancefor casemovement Use OneNote/systemto track Gabby'sschedule Updatedcaseevery 48hrs Actionall casesin New 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
O
5
G
6
O
7
I
8
B
9
G
10
I
11
N
12
B
13
O
14
I
15
N
16
G
17
N
18
G
19
O
20
I
21
B
22
B
23
G
24
I
  1. B-Sent inactive email template
  2. O-Set reminders via outlook
  3. N-Use time wisely
  4. O-Closed case after 2 attempts
  5. G-Sent Calendly link when requested
  6. O-Schedule your day
  7. I-Resolved via phone
  8. B-Partnered with another queue for movement
  9. G-Maintained adherence
  10. I-Sorted by Status
  11. N-Organize case list
  12. B-Set office hrs to keep organized
  13. O-Set up a routine
  14. I-Updated case status
  15. N-Answered all client replied
  16. G-Set time limit for each case
  17. N-Filters setup
  18. G-Answered chatters in 24 hrs
  19. O-Use reports to keep track
  20. I-Seek assistance for case movement
  21. B-Use One Note/system to track
  22. B-Gabby's schedule
  23. G-Updated case every 48 hrs
  24. I-Action all cases in New