Seekassistancefor casemovement Organizecase list Partneredwith anotherqueue formovementUsetimewisely Updatedcasestatus SortedbyStatus Actionall casesin New Filterssetup Scheduleyour day Usereports tokeep track Updatedcaseevery 48hrs Resolvedviaphone Answeredall clientreplied SentCalendlylink whenrequested Answeredchattersin 24 hrs Use OneNote/systemto track Sentinactiveemailtemplate Closedcase after2attempts Maintainedadherence Set uparoutine Set timelimit foreach case Gabby'sschedule Setremindersviaoutlook Set officehrs tokeeporganized Seekassistancefor casemovement Organizecase list Partneredwith anotherqueue formovementUsetimewisely Updatedcasestatus SortedbyStatus Actionall casesin New Filterssetup Scheduleyour day Usereports tokeep track Updatedcaseevery 48hrs Resolvedviaphone Answeredall clientreplied SentCalendlylink whenrequested Answeredchattersin 24 hrs Use OneNote/systemto track Sentinactiveemailtemplate Closedcase after2attempts Maintainedadherence Set uparoutine Set timelimit foreach case Gabby'sschedule Setremindersviaoutlook Set officehrs tokeeporganized 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
N
5
I
6
I
7
I
8
N
9
O
10
O
11
G
12
I
13
N
14
G
15
G
16
B
17
B
18
O
19
G
20
O
21
G
22
B
23
O
24
B
  1. I-Seek assistance for case movement
  2. N-Organize case list
  3. B-Partnered with another queue for movement
  4. N-Use time wisely
  5. I-Updated case status
  6. I-Sorted by Status
  7. I-Action all cases in New
  8. N-Filters setup
  9. O-Schedule your day
  10. O-Use reports to keep track
  11. G-Updated case every 48 hrs
  12. I-Resolved via phone
  13. N-Answered all client replied
  14. G-Sent Calendly link when requested
  15. G-Answered chatters in 24 hrs
  16. B-Use One Note/system to track
  17. B-Sent inactive email template
  18. O-Closed case after 2 attempts
  19. G-Maintained adherence
  20. O-Set up a routine
  21. G-Set time limit for each case
  22. B-Gabby's schedule
  23. O-Set reminders via outlook
  24. B-Set office hrs to keep organized