Maintainedadherence Closedcase after2attempts Gabby'sschedule Scheduleyour day Set uparoutine SentCalendlylink whenrequested Organizecase list Actionall casesin New Set timelimit foreach case Use OneNote/systemto track SortedbyStatus Partneredwith anotherqueue formovementUpdatedcaseevery 48hrs Setremindersviaoutlook Sentinactiveemailtemplate Filterssetup Updatedcasestatus Seekassistancefor casemovement Usetimewisely Resolvedviaphone Answeredall clientreplied Set officehrs tokeeporganized Usereports tokeep track Answeredchattersin 24 hrs Maintainedadherence Closedcase after2attempts Gabby'sschedule Scheduleyour day Set uparoutine SentCalendlylink whenrequested Organizecase list Actionall casesin New Set timelimit foreach case Use OneNote/systemto track SortedbyStatus Partneredwith anotherqueue formovementUpdatedcaseevery 48hrs Setremindersviaoutlook Sentinactiveemailtemplate Filterssetup Updatedcasestatus Seekassistancefor casemovement Usetimewisely Resolvedviaphone Answeredall clientreplied Set officehrs tokeeporganized Usereports tokeep track Answeredchattersin 24 hrs 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
O
5
O
6
G
7
N
8
I
9
G
10
B
11
I
12
B
13
G
14
O
15
B
16
N
17
I
18
I
19
N
20
I
21
N
22
B
23
O
24
G
  1. G-Maintained adherence
  2. O-Closed case after 2 attempts
  3. B-Gabby's schedule
  4. O-Schedule your day
  5. O-Set up a routine
  6. G-Sent Calendly link when requested
  7. N-Organize case list
  8. I-Action all cases in New
  9. G-Set time limit for each case
  10. B-Use One Note/system to track
  11. I-Sorted by Status
  12. B-Partnered with another queue for movement
  13. G-Updated case every 48 hrs
  14. O-Set reminders via outlook
  15. B-Sent inactive email template
  16. N-Filters setup
  17. I-Updated case status
  18. I-Seek assistance for case movement
  19. N-Use time wisely
  20. I-Resolved via phone
  21. N-Answered all client replied
  22. B-Set office hrs to keep organized
  23. O-Use reports to keep track
  24. G-Answered chatters in 24 hrs