Answeredchattersin 24 hrs Set uparoutine Setremindersviaoutlook Closedcase after2attempts Seekassistancefor casemovement Maintainedadherence Use OneNote/systemto track Resolvedviaphone Actionall casesin New Updatedcasestatus Gabby'sschedule SortedbyStatus Usereports tokeep track Set timelimit foreach case Filterssetup Sentinactiveemailtemplate Scheduleyour day Organizecase list Answeredall clientreplied SentCalendlylink whenrequested Partneredwith anotherqueue formovementSet officehrs tokeeporganized Usetimewisely Updatedcaseevery 48hrs Answeredchattersin 24 hrs Set uparoutine Setremindersviaoutlook Closedcase after2attempts Seekassistancefor casemovement Maintainedadherence Use OneNote/systemto track Resolvedviaphone Actionall casesin New Updatedcasestatus Gabby'sschedule SortedbyStatus Usereports tokeep track Set timelimit foreach case Filterssetup Sentinactiveemailtemplate Scheduleyour day Organizecase list Answeredall clientreplied SentCalendlylink whenrequested Partneredwith anotherqueue formovementSet officehrs tokeeporganized Usetimewisely Updatedcaseevery 48hrs 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
O
5
I
6
G
7
B
8
I
9
I
10
I
11
B
12
I
13
O
14
G
15
N
16
B
17
O
18
N
19
N
20
G
21
B
22
B
23
N
24
G
  1. G-Answered chatters in 24 hrs
  2. O-Set up a routine
  3. O-Set reminders via outlook
  4. O-Closed case after 2 attempts
  5. I-Seek assistance for case movement
  6. G-Maintained adherence
  7. B-Use One Note/system to track
  8. I-Resolved via phone
  9. I-Action all cases in New
  10. I-Updated case status
  11. B-Gabby's schedule
  12. I-Sorted by Status
  13. O-Use reports to keep track
  14. G-Set time limit for each case
  15. N-Filters setup
  16. B-Sent inactive email template
  17. O-Schedule your day
  18. N-Organize case list
  19. N-Answered all client replied
  20. G-Sent Calendly link when requested
  21. B-Partnered with another queue for movement
  22. B-Set office hrs to keep organized
  23. N-Use time wisely
  24. G-Updated case every 48 hrs