Filterssetup Use OneNote/systemto track Set officehrs tokeeporganized Partneredwith anotherqueue formovementSetremindersviaoutlook Resolvedviaphone SentCalendlylink whenrequested Updatedcaseevery 48hrs Set uparoutine Organizecase list SortedbyStatus Sentinactiveemailtemplate Usereports tokeep track Seekassistancefor casemovement Gabby'sschedule Maintainedadherence Scheduleyour day Closedcase after2attempts Answeredchattersin 24 hrs Actionall casesin New Answeredall clientreplied Usetimewisely Updatedcasestatus Set timelimit foreach case Filterssetup Use OneNote/systemto track Set officehrs tokeeporganized Partneredwith anotherqueue formovementSetremindersviaoutlook Resolvedviaphone SentCalendlylink whenrequested Updatedcaseevery 48hrs Set uparoutine Organizecase list SortedbyStatus Sentinactiveemailtemplate Usereports tokeep track Seekassistancefor casemovement Gabby'sschedule Maintainedadherence Scheduleyour day Closedcase after2attempts Answeredchattersin 24 hrs Actionall casesin New Answeredall clientreplied Usetimewisely Updatedcasestatus Set timelimit foreach case 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
B
5
O
6
I
7
G
8
G
9
O
10
N
11
I
12
B
13
O
14
I
15
B
16
G
17
O
18
O
19
G
20
I
21
N
22
N
23
I
24
G
  1. N-Filters setup
  2. B-Use One Note/system to track
  3. B-Set office hrs to keep organized
  4. B-Partnered with another queue for movement
  5. O-Set reminders via outlook
  6. I-Resolved via phone
  7. G-Sent Calendly link when requested
  8. G-Updated case every 48 hrs
  9. O-Set up a routine
  10. N-Organize case list
  11. I-Sorted by Status
  12. B-Sent inactive email template
  13. O-Use reports to keep track
  14. I-Seek assistance for case movement
  15. B-Gabby's schedule
  16. G-Maintained adherence
  17. O-Schedule your day
  18. O-Closed case after 2 attempts
  19. G-Answered chatters in 24 hrs
  20. I-Action all cases in New
  21. N-Answered all client replied
  22. N-Use time wisely
  23. I-Updated case status
  24. G-Set time limit for each case