Answeredchattersin 24 hrs SortedbyStatus Set timelimit foreach case Setremindersviaoutlook Filterssetup Set uparoutine Updatedcaseevery 48hrs Actionall casesin New Organizecase list Set officehrs tokeeporganized SentCalendlylink whenrequested Answeredall clientreplied Resolvedviaphone Gabby'sschedule Sentinactiveemailtemplate Partneredwith anotherqueue formovementUpdatedcasestatus Scheduleyour day Usetimewisely Maintainedadherence Use OneNote/systemto track Closedcase after2attempts Seekassistancefor casemovement Usereports tokeep track Answeredchattersin 24 hrs SortedbyStatus Set timelimit foreach case Setremindersviaoutlook Filterssetup Set uparoutine Updatedcaseevery 48hrs Actionall casesin New Organizecase list Set officehrs tokeeporganized SentCalendlylink whenrequested Answeredall clientreplied Resolvedviaphone Gabby'sschedule Sentinactiveemailtemplate Partneredwith anotherqueue formovementUpdatedcasestatus Scheduleyour day Usetimewisely Maintainedadherence Use OneNote/systemto track Closedcase after2attempts Seekassistancefor casemovement Usereports tokeep track 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
O
5
N
6
O
7
G
8
I
9
N
10
B
11
G
12
N
13
I
14
B
15
B
16
B
17
I
18
O
19
N
20
G
21
B
22
O
23
I
24
O
  1. G-Answered chatters in 24 hrs
  2. I-Sorted by Status
  3. G-Set time limit for each case
  4. O-Set reminders via outlook
  5. N-Filters setup
  6. O-Set up a routine
  7. G-Updated case every 48 hrs
  8. I-Action all cases in New
  9. N-Organize case list
  10. B-Set office hrs to keep organized
  11. G-Sent Calendly link when requested
  12. N-Answered all client replied
  13. I-Resolved via phone
  14. B-Gabby's schedule
  15. B-Sent inactive email template
  16. B-Partnered with another queue for movement
  17. I-Updated case status
  18. O-Schedule your day
  19. N-Use time wisely
  20. G-Maintained adherence
  21. B-Use One Note/system to track
  22. O-Closed case after 2 attempts
  23. I-Seek assistance for case movement
  24. O-Use reports to keep track