Resolvedviaphone Closedcase after2attempts Usereports tokeep track Filterssetup Seekassistancefor casemovement Setremindersviaoutlook Gabby'sschedule Sentinactiveemailtemplate SortedbyStatus SentCalendlylink whenrequested Use OneNote/systemto track Scheduleyour day Actionall casesin New Set timelimit foreach case Updatedcasestatus Answeredall clientreplied Usetimewisely Answeredchattersin 24 hrs Partneredwith anotherqueue formovementOrganizecase list Updatedcaseevery 48hrs Set officehrs tokeeporganized Set uparoutine Maintainedadherence Resolvedviaphone Closedcase after2attempts Usereports tokeep track Filterssetup Seekassistancefor casemovement Setremindersviaoutlook Gabby'sschedule Sentinactiveemailtemplate SortedbyStatus SentCalendlylink whenrequested Use OneNote/systemto track Scheduleyour day Actionall casesin New Set timelimit foreach case Updatedcasestatus Answeredall clientreplied Usetimewisely Answeredchattersin 24 hrs Partneredwith anotherqueue formovementOrganizecase list Updatedcaseevery 48hrs Set officehrs tokeeporganized Set uparoutine Maintainedadherence 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
N
5
I
6
O
7
B
8
B
9
I
10
G
11
B
12
O
13
I
14
G
15
I
16
N
17
N
18
G
19
B
20
N
21
G
22
B
23
O
24
G
  1. I-Resolved via phone
  2. O-Closed case after 2 attempts
  3. O-Use reports to keep track
  4. N-Filters setup
  5. I-Seek assistance for case movement
  6. O-Set reminders via outlook
  7. B-Gabby's schedule
  8. B-Sent inactive email template
  9. I-Sorted by Status
  10. G-Sent Calendly link when requested
  11. B-Use One Note/system to track
  12. O-Schedule your day
  13. I-Action all cases in New
  14. G-Set time limit for each case
  15. I-Updated case status
  16. N-Answered all client replied
  17. N-Use time wisely
  18. G-Answered chatters in 24 hrs
  19. B-Partnered with another queue for movement
  20. N-Organize case list
  21. G-Updated case every 48 hrs
  22. B-Set office hrs to keep organized
  23. O-Set up a routine
  24. G-Maintained adherence