Updatedcaseevery 48hrs Setremindersviaoutlook SentCalendlylink whenrequested Answeredchattersin 24 hrs SortedbyStatus Maintainedadherence Answeredall clientreplied Use OneNote/systemto track Set officehrs tokeeporganized Gabby'sschedule Closedcase after2attempts Partneredwith anotherqueue formovementUsereports tokeep track Resolvedviaphone Seekassistancefor casemovement Set uparoutine Updatedcasestatus Scheduleyour day Filterssetup Set timelimit foreach case Organizecase list Usetimewisely Actionall casesin New Sentinactiveemailtemplate Updatedcaseevery 48hrs Setremindersviaoutlook SentCalendlylink whenrequested Answeredchattersin 24 hrs SortedbyStatus Maintainedadherence Answeredall clientreplied Use OneNote/systemto track Set officehrs tokeeporganized Gabby'sschedule Closedcase after2attempts Partneredwith anotherqueue formovementUsereports tokeep track Resolvedviaphone Seekassistancefor casemovement Set uparoutine Updatedcasestatus Scheduleyour day Filterssetup Set timelimit foreach case Organizecase list Usetimewisely Actionall casesin New Sentinactiveemailtemplate 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
G
5
I
6
G
7
N
8
B
9
B
10
B
11
O
12
B
13
O
14
I
15
I
16
O
17
I
18
O
19
N
20
G
21
N
22
N
23
I
24
B
  1. G-Updated case every 48 hrs
  2. O-Set reminders via outlook
  3. G-Sent Calendly link when requested
  4. G-Answered chatters in 24 hrs
  5. I-Sorted by Status
  6. G-Maintained adherence
  7. N-Answered all client replied
  8. B-Use One Note/system to track
  9. B-Set office hrs to keep organized
  10. B-Gabby's schedule
  11. O-Closed case after 2 attempts
  12. B-Partnered with another queue for movement
  13. O-Use reports to keep track
  14. I-Resolved via phone
  15. I-Seek assistance for case movement
  16. O-Set up a routine
  17. I-Updated case status
  18. O-Schedule your day
  19. N-Filters setup
  20. G-Set time limit for each case
  21. N-Organize case list
  22. N-Use time wisely
  23. I-Action all cases in New
  24. B-Sent inactive email template