Scheduleyour day Set timelimit foreach case Sentinactiveemailtemplate Usereports tokeep track Usetimewisely Answeredall clientreplied Set uparoutine Updatedcaseevery 48hrs Seekassistancefor casemovement SortedbyStatus Answeredchattersin 24 hrs Partneredwith anotherqueue formovementSentCalendlylink whenrequested Resolvedviaphone Set officehrs tokeeporganized Updatedcasestatus Actionall casesin New Use OneNote/systemto track Organizecase list Filterssetup Setremindersviaoutlook Gabby'sschedule Closedcase after2attempts Maintainedadherence Scheduleyour day Set timelimit foreach case Sentinactiveemailtemplate Usereports tokeep track Usetimewisely Answeredall clientreplied Set uparoutine Updatedcaseevery 48hrs Seekassistancefor casemovement SortedbyStatus Answeredchattersin 24 hrs Partneredwith anotherqueue formovementSentCalendlylink whenrequested Resolvedviaphone Set officehrs tokeeporganized Updatedcasestatus Actionall casesin New Use OneNote/systemto track Organizecase list Filterssetup Setremindersviaoutlook Gabby'sschedule Closedcase after2attempts Maintainedadherence 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
O
5
N
6
N
7
O
8
G
9
I
10
I
11
G
12
B
13
G
14
I
15
B
16
I
17
I
18
B
19
N
20
N
21
O
22
B
23
O
24
G
  1. O-Schedule your day
  2. G-Set time limit for each case
  3. B-Sent inactive email template
  4. O-Use reports to keep track
  5. N-Use time wisely
  6. N-Answered all client replied
  7. O-Set up a routine
  8. G-Updated case every 48 hrs
  9. I-Seek assistance for case movement
  10. I-Sorted by Status
  11. G-Answered chatters in 24 hrs
  12. B-Partnered with another queue for movement
  13. G-Sent Calendly link when requested
  14. I-Resolved via phone
  15. B-Set office hrs to keep organized
  16. I-Updated case status
  17. I-Action all cases in New
  18. B-Use One Note/system to track
  19. N-Organize case list
  20. N-Filters setup
  21. O-Set reminders via outlook
  22. B-Gabby's schedule
  23. O-Closed case after 2 attempts
  24. G-Maintained adherence