Gabby'sschedule Usetimewisely Answeredchattersin 24 hrs Answeredall clientreplied Set uparoutine Sentinactiveemailtemplate Usereports tokeep track Set officehrs tokeeporganized Partneredwith anotherqueue formovementActionall casesin New Use OneNote/systemto track Organizecase list SortedbyStatus SentCalendlylink whenrequested Scheduleyour day Updatedcaseevery 48hrs Resolvedviaphone Seekassistancefor casemovement Set timelimit foreach case Closedcase after2attempts Filterssetup Updatedcasestatus Setremindersviaoutlook Maintainedadherence Gabby'sschedule Usetimewisely Answeredchattersin 24 hrs Answeredall clientreplied Set uparoutine Sentinactiveemailtemplate Usereports tokeep track Set officehrs tokeeporganized Partneredwith anotherqueue formovementActionall casesin New Use OneNote/systemto track Organizecase list SortedbyStatus SentCalendlylink whenrequested Scheduleyour day Updatedcaseevery 48hrs Resolvedviaphone Seekassistancefor casemovement Set timelimit foreach case Closedcase after2attempts Filterssetup Updatedcasestatus Setremindersviaoutlook Maintainedadherence 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
N
5
O
6
B
7
O
8
B
9
B
10
I
11
B
12
N
13
I
14
G
15
O
16
G
17
I
18
I
19
G
20
O
21
N
22
I
23
O
24
G
  1. B-Gabby's schedule
  2. N-Use time wisely
  3. G-Answered chatters in 24 hrs
  4. N-Answered all client replied
  5. O-Set up a routine
  6. B-Sent inactive email template
  7. O-Use reports to keep track
  8. B-Set office hrs to keep organized
  9. B-Partnered with another queue for movement
  10. I-Action all cases in New
  11. B-Use One Note/system to track
  12. N-Organize case list
  13. I-Sorted by Status
  14. G-Sent Calendly link when requested
  15. O-Schedule your day
  16. G-Updated case every 48 hrs
  17. I-Resolved via phone
  18. I-Seek assistance for case movement
  19. G-Set time limit for each case
  20. O-Closed case after 2 attempts
  21. N-Filters setup
  22. I-Updated case status
  23. O-Set reminders via outlook
  24. G-Maintained adherence