Usereports tokeep track Use OneNote/systemto track Setremindersviaoutlook Maintainedadherence Answeredchattersin 24 hrs Sentinactiveemailtemplate Usetimewisely Organizecase list Filterssetup Resolvedviaphone Seekassistancefor casemovement Set uparoutine Set timelimit foreach case Partneredwith anotherqueue formovementScheduleyour day Gabby'sschedule Answeredall clientreplied Set officehrs tokeeporganized Closedcase after2attempts Actionall casesin New Updatedcaseevery 48hrs SentCalendlylink whenrequested Updatedcasestatus SortedbyStatus Usereports tokeep track Use OneNote/systemto track Setremindersviaoutlook Maintainedadherence Answeredchattersin 24 hrs Sentinactiveemailtemplate Usetimewisely Organizecase list Filterssetup Resolvedviaphone Seekassistancefor casemovement Set uparoutine Set timelimit foreach case Partneredwith anotherqueue formovementScheduleyour day Gabby'sschedule Answeredall clientreplied Set officehrs tokeeporganized Closedcase after2attempts Actionall casesin New Updatedcaseevery 48hrs SentCalendlylink whenrequested Updatedcasestatus SortedbyStatus 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
G
6
B
7
N
8
N
9
N
10
I
11
I
12
O
13
G
14
B
15
O
16
B
17
N
18
B
19
O
20
I
21
G
22
G
23
I
24
I
  1. O-Use reports to keep track
  2. B-Use One Note/system to track
  3. O-Set reminders via outlook
  4. G-Maintained adherence
  5. G-Answered chatters in 24 hrs
  6. B-Sent inactive email template
  7. N-Use time wisely
  8. N-Organize case list
  9. N-Filters setup
  10. I-Resolved via phone
  11. I-Seek assistance for case movement
  12. O-Set up a routine
  13. G-Set time limit for each case
  14. B-Partnered with another queue for movement
  15. O-Schedule your day
  16. B-Gabby's schedule
  17. N-Answered all client replied
  18. B-Set office hrs to keep organized
  19. O-Closed case after 2 attempts
  20. I-Action all cases in New
  21. G-Updated case every 48 hrs
  22. G-Sent Calendly link when requested
  23. I-Updated case status
  24. I-Sorted by Status