Updatedcasestatus Usereports tokeep track Filterssetup Set uparoutine Gabby'sschedule Actionall casesin New Usetimewisely Answeredall clientreplied Set timelimit foreach case Resolvedviaphone Organizecase list Use OneNote/systemto track Updatedcaseevery 48hrs Setremindersviaoutlook Closedcase after2attempts Maintainedadherence Seekassistancefor casemovement SentCalendlylink whenrequested Partneredwith anotherqueue formovementSortedbyStatus Sentinactiveemailtemplate Scheduleyour day Answeredchattersin 24 hrs Set officehrs tokeeporganized Updatedcasestatus Usereports tokeep track Filterssetup Set uparoutine Gabby'sschedule Actionall casesin New Usetimewisely Answeredall clientreplied Set timelimit foreach case Resolvedviaphone Organizecase list Use OneNote/systemto track Updatedcaseevery 48hrs Setremindersviaoutlook Closedcase after2attempts Maintainedadherence Seekassistancefor casemovement SentCalendlylink whenrequested Partneredwith anotherqueue formovementSortedbyStatus Sentinactiveemailtemplate Scheduleyour day Answeredchattersin 24 hrs Set officehrs tokeeporganized 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
O
5
B
6
I
7
N
8
N
9
G
10
I
11
N
12
B
13
G
14
O
15
O
16
G
17
I
18
G
19
B
20
I
21
B
22
O
23
G
24
B
  1. I-Updated case status
  2. O-Use reports to keep track
  3. N-Filters setup
  4. O-Set up a routine
  5. B-Gabby's schedule
  6. I-Action all cases in New
  7. N-Use time wisely
  8. N-Answered all client replied
  9. G-Set time limit for each case
  10. I-Resolved via phone
  11. N-Organize case list
  12. B-Use One Note/system to track
  13. G-Updated case every 48 hrs
  14. O-Set reminders via outlook
  15. O-Closed case after 2 attempts
  16. G-Maintained adherence
  17. I-Seek assistance for case movement
  18. G-Sent Calendly link when requested
  19. B-Partnered with another queue for movement
  20. I-Sorted by Status
  21. B-Sent inactive email template
  22. O-Schedule your day
  23. G-Answered chatters in 24 hrs
  24. B-Set office hrs to keep organized