Usetimewisely Resolvedviaphone SortedbyStatus SentCalendlylink whenrequested Maintainedadherence Closedcase after2attempts Actionall casesin New Updatedcaseevery 48hrs Answeredall clientreplied Partneredwith anotherqueue formovementSet timelimit foreach case Use OneNote/systemto track Gabby'sschedule Scheduleyour day Sentinactiveemailtemplate Set uparoutine Setremindersviaoutlook Updatedcasestatus Usereports tokeep track Set officehrs tokeeporganized Answeredchattersin 24 hrs Seekassistancefor casemovement Filterssetup Organizecase list Usetimewisely Resolvedviaphone SortedbyStatus SentCalendlylink whenrequested Maintainedadherence Closedcase after2attempts Actionall casesin New Updatedcaseevery 48hrs Answeredall clientreplied Partneredwith anotherqueue formovementSet timelimit foreach case Use OneNote/systemto track Gabby'sschedule Scheduleyour day Sentinactiveemailtemplate Set uparoutine Setremindersviaoutlook Updatedcasestatus Usereports tokeep track Set officehrs tokeeporganized Answeredchattersin 24 hrs Seekassistancefor casemovement Filterssetup Organizecase list 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
G
5
G
6
O
7
I
8
G
9
N
10
B
11
G
12
B
13
B
14
O
15
B
16
O
17
O
18
I
19
O
20
B
21
G
22
I
23
N
24
N
  1. N-Use time wisely
  2. I-Resolved via phone
  3. I-Sorted by Status
  4. G-Sent Calendly link when requested
  5. G-Maintained adherence
  6. O-Closed case after 2 attempts
  7. I-Action all cases in New
  8. G-Updated case every 48 hrs
  9. N-Answered all client replied
  10. B-Partnered with another queue for movement
  11. G-Set time limit for each case
  12. B-Use One Note/system to track
  13. B-Gabby's schedule
  14. O-Schedule your day
  15. B-Sent inactive email template
  16. O-Set up a routine
  17. O-Set reminders via outlook
  18. I-Updated case status
  19. O-Use reports to keep track
  20. B-Set office hrs to keep organized
  21. G-Answered chatters in 24 hrs
  22. I-Seek assistance for case movement
  23. N-Filters setup
  24. N-Organize case list