Answeredchattersin 24 hrs Usereports tokeep track Set uparoutine Updatedcasestatus Filterssetup Partneredwith anotherqueue formovementResolvedviaphone Closedcase after2attempts Set officehrs tokeeporganized Sentinactiveemailtemplate SentCalendlylink whenrequested SortedbyStatus Set timelimit foreach case Answeredall clientreplied Use OneNote/systemto track Setremindersviaoutlook Organizecase list Usetimewisely Updatedcaseevery 48hrs Gabby'sschedule Seekassistancefor casemovement Maintainedadherence Scheduleyour day Actionall casesin New Answeredchattersin 24 hrs Usereports tokeep track Set uparoutine Updatedcasestatus Filterssetup Partneredwith anotherqueue formovementResolvedviaphone Closedcase after2attempts Set officehrs tokeeporganized Sentinactiveemailtemplate SentCalendlylink whenrequested SortedbyStatus Set timelimit foreach case Answeredall clientreplied Use OneNote/systemto track Setremindersviaoutlook Organizecase list Usetimewisely Updatedcaseevery 48hrs Gabby'sschedule Seekassistancefor casemovement Maintainedadherence Scheduleyour day Actionall casesin New 

Case Mangement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
I
5
N
6
B
7
I
8
O
9
B
10
B
11
G
12
I
13
G
14
N
15
B
16
O
17
N
18
N
19
G
20
B
21
I
22
G
23
O
24
I
  1. G-Answered chatters in 24 hrs
  2. O-Use reports to keep track
  3. O-Set up a routine
  4. I-Updated case status
  5. N-Filters setup
  6. B-Partnered with another queue for movement
  7. I-Resolved via phone
  8. O-Closed case after 2 attempts
  9. B-Set office hrs to keep organized
  10. B-Sent inactive email template
  11. G-Sent Calendly link when requested
  12. I-Sorted by Status
  13. G-Set time limit for each case
  14. N-Answered all client replied
  15. B-Use One Note/system to track
  16. O-Set reminders via outlook
  17. N-Organize case list
  18. N-Use time wisely
  19. G-Updated case every 48 hrs
  20. B-Gabby's schedule
  21. I-Seek assistance for case movement
  22. G-Maintained adherence
  23. O-Schedule your day
  24. I-Action all cases in New