Promoted apositive work-life balancewithin theteamHelped acustomerin needGone aboveand beyondto help acustomerDemonstratedSerco’svalues inactionContributedto a teamgoalAchievedapersonalgoalImplementeda new ideaSharedknowledgeor skillsAdvocatedfor a teammember’spromotion orrecognitionAcknowledgedfor hard workCelebrateda teammilestoneor successSupporteda teammemberin needHandled adifficultsituation withempathyFound asolution toa recurringproblemCollaboratedwith a newcolleagueWorkedovertimeto meet adeadlineSupported ateam member’scareerdevelopmentplanVolunteeredfor anadditionaltaskHelped anew teammemberget settledRecognized& rewardeda teammember’sachievementReceived acustomercomplimentProvidedtrainingto othersParticipatedin team-buildingSuggestedan idea thatwasimplementedSuggested aprocessimprovementPromoted apositive work-life balancewithin theteamHelped acustomerin needGone aboveand beyondto help acustomerDemonstratedSerco’svalues inactionContributedto a teamgoalAchievedapersonalgoalImplementeda new ideaSharedknowledgeor skillsAdvocatedfor a teammember’spromotion orrecognitionAcknowledgedfor hard workCelebrateda teammilestoneor successSupporteda teammemberin needHandled adifficultsituation withempathyFound asolution toa recurringproblemCollaboratedwith a newcolleagueWorkedovertimeto meet adeadlineSupported ateam member’scareerdevelopmentplanVolunteeredfor anadditionaltaskHelped anew teammemberget settledRecognized& rewardeda teammember’sachievementReceived acustomercomplimentProvidedtrainingto othersParticipatedin team-buildingSuggestedan idea thatwasimplementedSuggested aprocessimprovement

Serco & Proud! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Promoted a positive work-life balance within the team
  2. P-Helped a customer in need
  3. R-Gone above and beyond to help a customer
  4. P-Demonstrated Serco’s values in action
  5. D-Contributed to a team goal
  6. E-Achieved a personal goal
  7. R-Implemented a new idea
  8. I-Shared knowledge or skills
  9. D-Advocated for a team member’s promotion or recognition
  10. E-Acknowledged for hard work
  11. E-Celebrated a team milestone or success
  12. D-Supported a team member in need
  13. I-Handled a difficult situation with empathy
  14. E-Found a solution to a recurring problem
  15. R-Collaborated with a new colleague
  16. D-Worked overtime to meet a deadline
  17. P-Supported a team member’s career development plan
  18. D-Volunteered for an additional task
  19. P-Helped a new team member get settled
  20. I-Recognized & rewarded a team member’s achievement
  21. P-Received a customer compliment
  22. R-Provided training to others
  23. E-Participated in team-building
  24. R-Suggested an idea that was implemented
  25. I-Suggested a process improvement