Suggested aprocessimprovementProvidedtrainingto othersAchievedapersonalgoalSharedknowledgeor skillsDemonstratedSerco’svalues inactionFound asolution toa recurringproblemContributedto a teamgoalSupporteda teammemberin needHelped anew teammemberget settledAcknowledgedfor hard workRecognized& rewardeda teammember’sachievementCelebrateda teammilestoneor successSupported ateam member’scareerdevelopmentplanParticipatedin team-buildingHelped acustomerin needWorkedovertimeto meet adeadlinePromoted apositive work-life balancewithin theteamVolunteeredfor anadditionaltaskHandled adifficultsituation withempathySuggestedan idea thatwasimplementedImplementeda new ideaAdvocatedfor a teammember’spromotion orrecognitionGone aboveand beyondto help acustomerReceived acustomercomplimentCollaboratedwith a newcolleagueSuggested aprocessimprovementProvidedtrainingto othersAchievedapersonalgoalSharedknowledgeor skillsDemonstratedSerco’svalues inactionFound asolution toa recurringproblemContributedto a teamgoalSupporteda teammemberin needHelped anew teammemberget settledAcknowledgedfor hard workRecognized& rewardeda teammember’sachievementCelebrateda teammilestoneor successSupported ateam member’scareerdevelopmentplanParticipatedin team-buildingHelped acustomerin needWorkedovertimeto meet adeadlinePromoted apositive work-life balancewithin theteamVolunteeredfor anadditionaltaskHandled adifficultsituation withempathySuggestedan idea thatwasimplementedImplementeda new ideaAdvocatedfor a teammember’spromotion orrecognitionGone aboveand beyondto help acustomerReceived acustomercomplimentCollaboratedwith a newcolleague

Serco & Proud! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Suggested a process improvement
  2. R-Provided training to others
  3. E-Achieved a personal goal
  4. I-Shared knowledge or skills
  5. P-Demonstrated Serco’s values in action
  6. E-Found a solution to a recurring problem
  7. D-Contributed to a team goal
  8. D-Supported a team member in need
  9. P-Helped a new team member get settled
  10. E-Acknowledged for hard work
  11. I-Recognized & rewarded a team member’s achievement
  12. E-Celebrated a team milestone or success
  13. P-Supported a team member’s career development plan
  14. E-Participated in team-building
  15. P-Helped a customer in need
  16. D-Worked overtime to meet a deadline
  17. I-Promoted a positive work-life balance within the team
  18. D-Volunteered for an additional task
  19. I-Handled a difficult situation with empathy
  20. R-Suggested an idea that was implemented
  21. R-Implemented a new idea
  22. D-Advocated for a team member’s promotion or recognition
  23. R-Gone above and beyond to help a customer
  24. P-Received a customer compliment
  25. R-Collaborated with a new colleague