Gone aboveand beyondto help acustomerFound asolution toa recurringproblemHandled adifficultsituation withempathyHelped acustomerin needHelped anew teammemberget settledWorkedovertimeto meet adeadlineSupporteda teammemberin needReceived acustomercomplimentAchievedapersonalgoalProvidedtrainingto othersVolunteeredfor anadditionaltaskRecognized& rewardeda teammember’sachievementDemonstratedSerco’svalues inactionImplementeda new ideaSuggestedan idea thatwasimplementedSharedknowledgeor skillsParticipatedin team-buildingSuggested aprocessimprovementCelebrateda teammilestoneor successCollaboratedwith a newcolleagueSupported ateam member’scareerdevelopmentplanAdvocatedfor a teammember’spromotion orrecognitionAcknowledgedfor hard workContributedto a teamgoalPromoted apositive work-life balancewithin theteamGone aboveand beyondto help acustomerFound asolution toa recurringproblemHandled adifficultsituation withempathyHelped acustomerin needHelped anew teammemberget settledWorkedovertimeto meet adeadlineSupporteda teammemberin needReceived acustomercomplimentAchievedapersonalgoalProvidedtrainingto othersVolunteeredfor anadditionaltaskRecognized& rewardeda teammember’sachievementDemonstratedSerco’svalues inactionImplementeda new ideaSuggestedan idea thatwasimplementedSharedknowledgeor skillsParticipatedin team-buildingSuggested aprocessimprovementCelebrateda teammilestoneor successCollaboratedwith a newcolleagueSupported ateam member’scareerdevelopmentplanAdvocatedfor a teammember’spromotion orrecognitionAcknowledgedfor hard workContributedto a teamgoalPromoted apositive work-life balancewithin theteam

Serco & Proud! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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R
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E
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I
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P
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P
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D
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D
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P
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E
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R
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D
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I
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P
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R
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R
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I
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E
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I
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R
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D
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D
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I
  1. R-Gone above and beyond to help a customer
  2. E-Found a solution to a recurring problem
  3. I-Handled a difficult situation with empathy
  4. P-Helped a customer in need
  5. P-Helped a new team member get settled
  6. D-Worked overtime to meet a deadline
  7. D-Supported a team member in need
  8. P-Received a customer compliment
  9. E-Achieved a personal goal
  10. R-Provided training to others
  11. D-Volunteered for an additional task
  12. I-Recognized & rewarded a team member’s achievement
  13. P-Demonstrated Serco’s values in action
  14. R-Implemented a new idea
  15. R-Suggested an idea that was implemented
  16. I-Shared knowledge or skills
  17. E-Participated in team-building
  18. I-Suggested a process improvement
  19. E-Celebrated a team milestone or success
  20. R-Collaborated with a new colleague
  21. P-Supported a team member’s career development plan
  22. D-Advocated for a team member’s promotion or recognition
  23. E-Acknowledged for hard work
  24. D-Contributed to a team goal
  25. I-Promoted a positive work-life balance within the team