Have to askthem if thesupervisorschedulesappointments"Nothanks"*click*last namelooks likethe wholealphabetRamblesabout officeprotocol fornew patientsHEAVYBREATHINGrecordingstates holdtimeexceeds 10minutesCHEWINGFAXTONES"I'm notallowed totalk toyou"BHcompletelists offevery apptavailablethat dayDoesn'tknow whatthe providerprovidesrefusal"I'm new Idon't knowwhat todo""Whatis that"picks upfrom holdandhangs uphas totransferto billing3Voicemailsin a row"Youshouldknow if weaccept it""Wealreadydid this"BIGSIGHhangsup mid-sentenceasks forpatientname anddate of birthKeepsasking if it'sfor new orestablishedHave to askthem if thesupervisorschedulesappointments"Nothanks"*click*last namelooks likethe wholealphabetRamblesabout officeprotocol fornew patientsHEAVYBREATHINGrecordingstates holdtimeexceeds 10minutesCHEWINGFAXTONES"I'm notallowed totalk toyou"BHcompletelists offevery apptavailablethat dayDoesn'tknow whatthe providerprovidesrefusal"I'm new Idon't knowwhat todo""Whatis that"picks upfrom holdandhangs uphas totransferto billing3Voicemailsin a row"Youshouldknow if weaccept it""Wealreadydid this"BIGSIGHhangsup mid-sentenceasks forpatientname anddate of birthKeepsasking if it'sfor new orestablished

Pain in the Brain BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have to ask them if the supervisor schedules appointments
  2. "No thanks" *click*
  3. last name looks like the whole alphabet
  4. Rambles about office protocol for new patients
  5. HEAVY BREATHING
  6. recording states hold time exceeds 10 minutes
  7. CHEWING
  8. FAX TONES
  9. "I'm not allowed to talk to you"
  10. BH complete
  11. lists off every appt available that day
  12. Doesn't know what the provider provides
  13. refusal
  14. "I'm new I don't know what to do"
  15. "What is that"
  16. picks up from hold and hangs up
  17. has to transfer to billing
  18. 3 Voicemails in a row
  19. "You should know if we accept it"
  20. "We already did this"
  21. BIG SIGH
  22. hangs up mid-sentence
  23. asks for patient name and date of birth
  24. Keeps asking if it's for new or established