refusalpicks upfrom holdandhangs uplists offevery apptavailablethat day"Nothanks"*click*has totransferto billing3Voicemailsin a rowFAXTONESBHcompletehangsup mid-sentenceHEAVYBREATHINGrecordingstates holdtimeexceeds 10minutesasks forpatientname anddate of birthHave to askthem if thesupervisorschedulesappointments"Wealreadydid this""I'm new Idon't knowwhat todo"Ramblesabout officeprotocol fornew patientsDoesn'tknow whatthe providerprovides"Whatis that"CHEWING"I'm notallowed totalk toyou"BIGSIGHKeepsasking if it'sfor new orestablishedlast namelooks likethe wholealphabet"Youshouldknow if weaccept it"refusalpicks upfrom holdandhangs uplists offevery apptavailablethat day"Nothanks"*click*has totransferto billing3Voicemailsin a rowFAXTONESBHcompletehangsup mid-sentenceHEAVYBREATHINGrecordingstates holdtimeexceeds 10minutesasks forpatientname anddate of birthHave to askthem if thesupervisorschedulesappointments"Wealreadydid this""I'm new Idon't knowwhat todo"Ramblesabout officeprotocol fornew patientsDoesn'tknow whatthe providerprovides"Whatis that"CHEWING"I'm notallowed totalk toyou"BIGSIGHKeepsasking if it'sfor new orestablishedlast namelooks likethe wholealphabet"Youshouldknow if weaccept it"

Pain in the Brain BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. refusal
  2. picks up from hold and hangs up
  3. lists off every appt available that day
  4. "No thanks" *click*
  5. has to transfer to billing
  6. 3 Voicemails in a row
  7. FAX TONES
  8. BH complete
  9. hangs up mid-sentence
  10. HEAVY BREATHING
  11. recording states hold time exceeds 10 minutes
  12. asks for patient name and date of birth
  13. Have to ask them if the supervisor schedules appointments
  14. "We already did this"
  15. "I'm new I don't know what to do"
  16. Rambles about office protocol for new patients
  17. Doesn't know what the provider provides
  18. "What is that"
  19. CHEWING
  20. "I'm not allowed to talk to you"
  21. BIG SIGH
  22. Keeps asking if it's for new or established
  23. last name looks like the whole alphabet
  24. "You should know if we accept it"