Have to askthem if thesupervisorschedulesappointments"Whatis that"has totransferto billing3Voicemailsin a rowhangsup mid-sentenceFAXTONESasks forpatientname anddate of birth"I'm new Idon't knowwhat todo"BHcomplete"I'm notallowed totalk toyou"lists offevery apptavailablethat dayBIGSIGH"Wealreadydid this"picks upfrom holdandhangs uplast namelooks likethe wholealphabetRamblesabout officeprotocol fornew patientsrecordingstates holdtimeexceeds 10minutes"Youshouldknow if weaccept it"refusalHEAVYBREATHINGKeepsasking if it'sfor new orestablishedCHEWING"Nothanks"*click*Doesn'tknow whatthe providerprovidesHave to askthem if thesupervisorschedulesappointments"Whatis that"has totransferto billing3Voicemailsin a rowhangsup mid-sentenceFAXTONESasks forpatientname anddate of birth"I'm new Idon't knowwhat todo"BHcomplete"I'm notallowed totalk toyou"lists offevery apptavailablethat dayBIGSIGH"Wealreadydid this"picks upfrom holdandhangs uplast namelooks likethe wholealphabetRamblesabout officeprotocol fornew patientsrecordingstates holdtimeexceeds 10minutes"Youshouldknow if weaccept it"refusalHEAVYBREATHINGKeepsasking if it'sfor new orestablishedCHEWING"Nothanks"*click*Doesn'tknow whatthe providerprovides

Pain in the Brain BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have to ask them if the supervisor schedules appointments
  2. "What is that"
  3. has to transfer to billing
  4. 3 Voicemails in a row
  5. hangs up mid-sentence
  6. FAX TONES
  7. asks for patient name and date of birth
  8. "I'm new I don't know what to do"
  9. BH complete
  10. "I'm not allowed to talk to you"
  11. lists off every appt available that day
  12. BIG SIGH
  13. "We already did this"
  14. picks up from hold and hangs up
  15. last name looks like the whole alphabet
  16. Rambles about office protocol for new patients
  17. recording states hold time exceeds 10 minutes
  18. "You should know if we accept it"
  19. refusal
  20. HEAVY BREATHING
  21. Keeps asking if it's for new or established
  22. CHEWING
  23. "No thanks" *click*
  24. Doesn't know what the provider provides