QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Avoid dead air (D4)
2. Demographics (A2)
3. Confirmed Medicare eligible (B2)
4. PDP
5. Licensed agent
6. Follow scripting (D4)
7. Closed call appropriately (E1)
8. Overcome objections (B5)
9. Checked in with caller within 90 seconds (D1)
10. Provided hours of operations (E1)
11. Avoided the use of acronyms (D3)
12. 103%
13. Used correct disposition (E2)
14. Read disclaimers (F1)
15. Coverage outside of US (B4)
16. Set call agenda (A4)
17. MAPD
18. PPO
19. Agreement to SOA (B1)
20. Active listening (D2)
21. Provided the greeting within 10 seconds (A1)
22. Utilized resources (C1)
23. DSNP
24. Exceeds
25. Needs analysis (B3)
26. Does not meets
27. Eligibility
28. Enrollment
29. Monthly Premium (B)
30. HMO
31. Complete enrollment accurately (C2)
32. Meets
33. Plan presentation (B4)
34. Warm transfer
35. Compliance
36. Ready to sell
37. Complete notes for lead (B6)
38. POA
39. Followed HIPAA guidelines (F1)
40. Referred to the caller by name (D3)
41. Partially meets
42. 95%
43. Coaching
44. Cold transfer