Followed HIPAA guidelines (F1) Licensed agent Closed call appropriately (E1) Overcome objections (B5) 103% Set call agenda (A4) Exceeds PPO Utilized resources (C1) Monthly Premium (B) Plan presentation (B4) Referred to the caller by name (D3) Active listening (D2) Complete enrollment accurately (C2) Compliance Ready to sell PDP Provided the greeting within 10 seconds (A1) Follow scripting (D4) Avoided the use of acronyms (D3) Used correct disposition (E2) Coverage outside of US (B4) Does not meets Partially meets Needs analysis (B3) Agreement to SOA (B1) Coaching Provided hours of operations (E1) DSNP Eligibility Complete notes for lead (B6) 95% Enrollment POA HMO MAPD Checked in with caller within 90 seconds (D1) Confirmed Medicare eligible (B2) Cold transfer Demographics (A2) Meets Read disclaimers (F1) Warm transfer Avoid dead air (D4) Followed HIPAA guidelines (F1) Licensed agent Closed call appropriately (E1) Overcome objections (B5) 103% Set call agenda (A4) Exceeds PPO Utilized resources (C1) Monthly Premium (B) Plan presentation (B4) Referred to the caller by name (D3) Active listening (D2) Complete enrollment accurately (C2) Compliance Ready to sell PDP Provided the greeting within 10 seconds (A1) Follow scripting (D4) Avoided the use of acronyms (D3) Used correct disposition (E2) Coverage outside of US (B4) Does not meets Partially meets Needs analysis (B3) Agreement to SOA (B1) Coaching Provided hours of operations (E1) DSNP Eligibility Complete notes for lead (B6) 95% Enrollment POA HMO MAPD Checked in with caller within 90 seconds (D1) Confirmed Medicare eligible (B2) Cold transfer Demographics (A2) Meets Read disclaimers (F1) Warm transfer Avoid dead air (D4)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Followed HIPAA guidelines (F1)
Licensed agent
Closed call appropriately (E1)
Overcome objections (B5)
103%
Set call agenda (A4)
Exceeds
PPO
Utilized resources (C1)
Monthly Premium (B)
Plan presentation (B4)
Referred to the caller by name (D3)
Active listening (D2)
Complete enrollment accurately (C2)
Compliance
Ready to sell
PDP
Provided the greeting within 10 seconds (A1)
Follow scripting (D4)
Avoided the use of acronyms (D3)
Used correct disposition (E2)
Coverage outside of US (B4)
Does not meets
Partially meets
Needs analysis (B3)
Agreement to SOA (B1)
Coaching
Provided hours of operations (E1)
DSNP
Eligibility
Complete notes for lead (B6)
95%
Enrollment
POA
HMO
MAPD
Checked in with caller within 90 seconds (D1)
Confirmed Medicare eligible (B2)
Cold transfer
Demographics (A2)
Meets
Read disclaimers (F1)
Warm transfer
Avoid dead air (D4)