ConfirmedMedicareeligible(B2)PPOUtilizedresources(C1)MonthlyPremium(B)Overcomeobjections(B5)PDPPartiallymeetsCompletenotes forlead (B6)Avoidedthe use ofacronyms(D3)Providedhours ofoperations(E1)Doesnotmeets103%Closed callappropriately(E1)Provided thegreetingwithin 10seconds(A1)Avoiddeadair (D4)Agreementto SOA(B1)EnrollmentSet callagenda(A4)Exceeds95%Activelistening(D2)Demographics(A2)EligibilityReferredto thecaller byname (D3)Planpresentation(B4)Readyto sellLicensedagentWarmtransferCompleteenrollmentaccurately(C2)FollowedHIPAAguidelines(F1)Usedcorrectdisposition(E2)HMOCoachingColdtransferFollowscripting(D4)Coverageoutside ofUS (B4)Checked inwith callerwithin 90seconds(D1)Needsanalysis(B3)MeetsMAPDCompliancePOADSNPReaddisclaimers(F1)ConfirmedMedicareeligible(B2)PPOUtilizedresources(C1)MonthlyPremium(B)Overcomeobjections(B5)PDPPartiallymeetsCompletenotes forlead (B6)Avoidedthe use ofacronyms(D3)Providedhours ofoperations(E1)Doesnotmeets103%Closed callappropriately(E1)Provided thegreetingwithin 10seconds(A1)Avoiddeadair (D4)Agreementto SOA(B1)EnrollmentSet callagenda(A4)Exceeds95%Activelistening(D2)Demographics(A2)EligibilityReferredto thecaller byname (D3)Planpresentation(B4)Readyto sellLicensedagentWarmtransferCompleteenrollmentaccurately(C2)FollowedHIPAAguidelines(F1)Usedcorrectdisposition(E2)HMOCoachingColdtransferFollowscripting(D4)Coverageoutside ofUS (B4)Checked inwith callerwithin 90seconds(D1)Needsanalysis(B3)MeetsMAPDCompliancePOADSNPReaddisclaimers(F1)

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed Medicare eligible (B2)
  2. PPO
  3. Utilized resources (C1)
  4. Monthly Premium (B)
  5. Overcome objections (B5)
  6. PDP
  7. Partially meets
  8. Complete notes for lead (B6)
  9. Avoided the use of acronyms (D3)
  10. Provided hours of operations (E1)
  11. Does not meets
  12. 103%
  13. Closed call appropriately (E1)
  14. Provided the greeting within 10 seconds (A1)
  15. Avoid dead air (D4)
  16. Agreement to SOA (B1)
  17. Enrollment
  18. Set call agenda (A4)
  19. Exceeds
  20. 95%
  21. Active listening (D2)
  22. Demographics (A2)
  23. Eligibility
  24. Referred to the caller by name (D3)
  25. Plan presentation (B4)
  26. Ready to sell
  27. Licensed agent
  28. Warm transfer
  29. Complete enrollment accurately (C2)
  30. Followed HIPAA guidelines (F1)
  31. Used correct disposition (E2)
  32. HMO
  33. Coaching
  34. Cold transfer
  35. Follow scripting (D4)
  36. Coverage outside of US (B4)
  37. Checked in with caller within 90 seconds (D1)
  38. Needs analysis (B3)
  39. Meets
  40. MAPD
  41. Compliance
  42. POA
  43. DSNP
  44. Read disclaimers (F1)