Utilizedresources(C1)CoachingDoesnotmeetsExceedsReadyto sellColdtransferFollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)MonthlyPremium(B)EligibilityNeedsanalysis(B3)Completenotes forlead (B6)Followscripting(D4)LicensedagentCompleteenrollmentaccurately(C2)Agreementto SOA(B1)Provided thegreetingwithin 10seconds(A1)Overcomeobjections(B5)POADSNPUsedcorrectdisposition(E2)EnrollmentHMOReferredto thecaller byname (D3)Closed callappropriately(E1)Providedhours ofoperations(E1)Compliance95%Activelistening(D2)Checked inwith callerwithin 90seconds(D1)PPOPartiallymeetsAvoidedthe use ofacronyms(D3)Coverageoutside ofUS (B4)Readdisclaimers(F1)103%Demographics(A2)PDPSet callagenda(A4)WarmtransferMAPDAvoiddeadair (D4)MeetsPlanpresentation(B4)Utilizedresources(C1)CoachingDoesnotmeetsExceedsReadyto sellColdtransferFollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)MonthlyPremium(B)EligibilityNeedsanalysis(B3)Completenotes forlead (B6)Followscripting(D4)LicensedagentCompleteenrollmentaccurately(C2)Agreementto SOA(B1)Provided thegreetingwithin 10seconds(A1)Overcomeobjections(B5)POADSNPUsedcorrectdisposition(E2)EnrollmentHMOReferredto thecaller byname (D3)Closed callappropriately(E1)Providedhours ofoperations(E1)Compliance95%Activelistening(D2)Checked inwith callerwithin 90seconds(D1)PPOPartiallymeetsAvoidedthe use ofacronyms(D3)Coverageoutside ofUS (B4)Readdisclaimers(F1)103%Demographics(A2)PDPSet callagenda(A4)WarmtransferMAPDAvoiddeadair (D4)MeetsPlanpresentation(B4)

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized resources (C1)
  2. Coaching
  3. Does not meets
  4. Exceeds
  5. Ready to sell
  6. Cold transfer
  7. Followed HIPAA guidelines (F1)
  8. Confirmed Medicare eligible (B2)
  9. Monthly Premium (B)
  10. Eligibility
  11. Needs analysis (B3)
  12. Complete notes for lead (B6)
  13. Follow scripting (D4)
  14. Licensed agent
  15. Complete enrollment accurately (C2)
  16. Agreement to SOA (B1)
  17. Provided the greeting within 10 seconds (A1)
  18. Overcome objections (B5)
  19. POA
  20. DSNP
  21. Used correct disposition (E2)
  22. Enrollment
  23. HMO
  24. Referred to the caller by name (D3)
  25. Closed call appropriately (E1)
  26. Provided hours of operations (E1)
  27. Compliance
  28. 95%
  29. Active listening (D2)
  30. Checked in with caller within 90 seconds (D1)
  31. PPO
  32. Partially meets
  33. Avoided the use of acronyms (D3)
  34. Coverage outside of US (B4)
  35. Read disclaimers (F1)
  36. 103%
  37. Demographics (A2)
  38. PDP
  39. Set call agenda (A4)
  40. Warm transfer
  41. MAPD
  42. Avoid dead air (D4)
  43. Meets
  44. Plan presentation (B4)