FollowedHIPAAguidelines(F1)ExceedsAgreementto SOA(B1)ColdtransferReferredto thecaller byname (D3)PDPClosed callappropriately(E1)Activelistening(D2)Readyto sellReaddisclaimers(F1)Checked inwith callerwithin 90seconds(D1)Demographics(A2)POAMonthlyPremium(B)EnrollmentCompletenotes forlead (B6)MeetsMAPDPlanpresentation(B4)Needsanalysis(B3)DoesnotmeetsWarmtransferSet callagenda(A4)Usedcorrectdisposition(E2)DSNPCompleteenrollmentaccurately(C2)Avoiddeadair (D4)Coverageoutside ofUS (B4)103%95%PPOEligibilityProvidedhours ofoperations(E1)ComplianceOvercomeobjections(B5)PartiallymeetsFollowscripting(D4)CoachingProvided thegreetingwithin 10seconds(A1)HMOUtilizedresources(C1)ConfirmedMedicareeligible(B2)LicensedagentAvoidedthe use ofacronyms(D3)FollowedHIPAAguidelines(F1)ExceedsAgreementto SOA(B1)ColdtransferReferredto thecaller byname (D3)PDPClosed callappropriately(E1)Activelistening(D2)Readyto sellReaddisclaimers(F1)Checked inwith callerwithin 90seconds(D1)Demographics(A2)POAMonthlyPremium(B)EnrollmentCompletenotes forlead (B6)MeetsMAPDPlanpresentation(B4)Needsanalysis(B3)DoesnotmeetsWarmtransferSet callagenda(A4)Usedcorrectdisposition(E2)DSNPCompleteenrollmentaccurately(C2)Avoiddeadair (D4)Coverageoutside ofUS (B4)103%95%PPOEligibilityProvidedhours ofoperations(E1)ComplianceOvercomeobjections(B5)PartiallymeetsFollowscripting(D4)CoachingProvided thegreetingwithin 10seconds(A1)HMOUtilizedresources(C1)ConfirmedMedicareeligible(B2)LicensedagentAvoidedthe use ofacronyms(D3)

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed HIPAA guidelines (F1)
  2. Exceeds
  3. Agreement to SOA (B1)
  4. Cold transfer
  5. Referred to the caller by name (D3)
  6. PDP
  7. Closed call appropriately (E1)
  8. Active listening (D2)
  9. Ready to sell
  10. Read disclaimers (F1)
  11. Checked in with caller within 90 seconds (D1)
  12. Demographics (A2)
  13. POA
  14. Monthly Premium (B)
  15. Enrollment
  16. Complete notes for lead (B6)
  17. Meets
  18. MAPD
  19. Plan presentation (B4)
  20. Needs analysis (B3)
  21. Does not meets
  22. Warm transfer
  23. Set call agenda (A4)
  24. Used correct disposition (E2)
  25. DSNP
  26. Complete enrollment accurately (C2)
  27. Avoid dead air (D4)
  28. Coverage outside of US (B4)
  29. 103%
  30. 95%
  31. PPO
  32. Eligibility
  33. Provided hours of operations (E1)
  34. Compliance
  35. Overcome objections (B5)
  36. Partially meets
  37. Follow scripting (D4)
  38. Coaching
  39. Provided the greeting within 10 seconds (A1)
  40. HMO
  41. Utilized resources (C1)
  42. Confirmed Medicare eligible (B2)
  43. Licensed agent
  44. Avoided the use of acronyms (D3)