Agreementto SOA(B1)PPOComplianceLicensedagentReaddisclaimers(F1)Usedcorrectdisposition(E2)Planpresentation(B4)Needsanalysis(B3)EnrollmentColdtransferCoachingProvided thegreetingwithin 10seconds(A1)FollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)PDPUtilizedresources(C1)ExceedsMAPDReadyto sellCompleteenrollmentaccurately(C2)Demographics(A2)Followscripting(D4)Set callagenda(A4)Activelistening(D2)MeetsOvercomeobjections(B5)Checked inwith callerwithin 90seconds(D1)MonthlyPremium(B)Completenotes forlead (B6)103%Avoiddeadair (D4)Referredto thecaller byname (D3)DoesnotmeetsWarmtransferAvoidedthe use ofacronyms(D3)DSNPClosed callappropriately(E1)Partiallymeets95%Coverageoutside ofUS (B4)HMOProvidedhours ofoperations(E1)EligibilityPOAAgreementto SOA(B1)PPOComplianceLicensedagentReaddisclaimers(F1)Usedcorrectdisposition(E2)Planpresentation(B4)Needsanalysis(B3)EnrollmentColdtransferCoachingProvided thegreetingwithin 10seconds(A1)FollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)PDPUtilizedresources(C1)ExceedsMAPDReadyto sellCompleteenrollmentaccurately(C2)Demographics(A2)Followscripting(D4)Set callagenda(A4)Activelistening(D2)MeetsOvercomeobjections(B5)Checked inwith callerwithin 90seconds(D1)MonthlyPremium(B)Completenotes forlead (B6)103%Avoiddeadair (D4)Referredto thecaller byname (D3)DoesnotmeetsWarmtransferAvoidedthe use ofacronyms(D3)DSNPClosed callappropriately(E1)Partiallymeets95%Coverageoutside ofUS (B4)HMOProvidedhours ofoperations(E1)EligibilityPOA

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agreement to SOA (B1)
  2. PPO
  3. Compliance
  4. Licensed agent
  5. Read disclaimers (F1)
  6. Used correct disposition (E2)
  7. Plan presentation (B4)
  8. Needs analysis (B3)
  9. Enrollment
  10. Cold transfer
  11. Coaching
  12. Provided the greeting within 10 seconds (A1)
  13. Followed HIPAA guidelines (F1)
  14. Confirmed Medicare eligible (B2)
  15. PDP
  16. Utilized resources (C1)
  17. Exceeds
  18. MAPD
  19. Ready to sell
  20. Complete enrollment accurately (C2)
  21. Demographics (A2)
  22. Follow scripting (D4)
  23. Set call agenda (A4)
  24. Active listening (D2)
  25. Meets
  26. Overcome objections (B5)
  27. Checked in with caller within 90 seconds (D1)
  28. Monthly Premium (B)
  29. Complete notes for lead (B6)
  30. 103%
  31. Avoid dead air (D4)
  32. Referred to the caller by name (D3)
  33. Does not meets
  34. Warm transfer
  35. Avoided the use of acronyms (D3)
  36. DSNP
  37. Closed call appropriately (E1)
  38. Partially meets
  39. 95%
  40. Coverage outside of US (B4)
  41. HMO
  42. Provided hours of operations (E1)
  43. Eligibility
  44. POA