FollowedHIPAAguidelines(F1)LicensedagentClosed callappropriately(E1)Overcomeobjections(B5)103%Set callagenda(A4)ExceedsPPOUtilizedresources(C1)MonthlyPremium(B)Planpresentation(B4)Referredto thecaller byname (D3)Activelistening(D2)Completeenrollmentaccurately(C2)ComplianceReadyto sellPDPProvided thegreetingwithin 10seconds(A1)Followscripting(D4)Avoidedthe use ofacronyms(D3)Usedcorrectdisposition(E2)Coverageoutside ofUS (B4)DoesnotmeetsPartiallymeetsNeedsanalysis(B3)Agreementto SOA(B1)CoachingProvidedhours ofoperations(E1)DSNPEligibilityCompletenotes forlead (B6)95%EnrollmentPOAHMOMAPDChecked inwith callerwithin 90seconds(D1)ConfirmedMedicareeligible(B2)ColdtransferDemographics(A2)MeetsReaddisclaimers(F1)WarmtransferAvoiddeadair (D4)FollowedHIPAAguidelines(F1)LicensedagentClosed callappropriately(E1)Overcomeobjections(B5)103%Set callagenda(A4)ExceedsPPOUtilizedresources(C1)MonthlyPremium(B)Planpresentation(B4)Referredto thecaller byname (D3)Activelistening(D2)Completeenrollmentaccurately(C2)ComplianceReadyto sellPDPProvided thegreetingwithin 10seconds(A1)Followscripting(D4)Avoidedthe use ofacronyms(D3)Usedcorrectdisposition(E2)Coverageoutside ofUS (B4)DoesnotmeetsPartiallymeetsNeedsanalysis(B3)Agreementto SOA(B1)CoachingProvidedhours ofoperations(E1)DSNPEligibilityCompletenotes forlead (B6)95%EnrollmentPOAHMOMAPDChecked inwith callerwithin 90seconds(D1)ConfirmedMedicareeligible(B2)ColdtransferDemographics(A2)MeetsReaddisclaimers(F1)WarmtransferAvoiddeadair (D4)

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed HIPAA guidelines (F1)
  2. Licensed agent
  3. Closed call appropriately (E1)
  4. Overcome objections (B5)
  5. 103%
  6. Set call agenda (A4)
  7. Exceeds
  8. PPO
  9. Utilized resources (C1)
  10. Monthly Premium (B)
  11. Plan presentation (B4)
  12. Referred to the caller by name (D3)
  13. Active listening (D2)
  14. Complete enrollment accurately (C2)
  15. Compliance
  16. Ready to sell
  17. PDP
  18. Provided the greeting within 10 seconds (A1)
  19. Follow scripting (D4)
  20. Avoided the use of acronyms (D3)
  21. Used correct disposition (E2)
  22. Coverage outside of US (B4)
  23. Does not meets
  24. Partially meets
  25. Needs analysis (B3)
  26. Agreement to SOA (B1)
  27. Coaching
  28. Provided hours of operations (E1)
  29. DSNP
  30. Eligibility
  31. Complete notes for lead (B6)
  32. 95%
  33. Enrollment
  34. POA
  35. HMO
  36. MAPD
  37. Checked in with caller within 90 seconds (D1)
  38. Confirmed Medicare eligible (B2)
  39. Cold transfer
  40. Demographics (A2)
  41. Meets
  42. Read disclaimers (F1)
  43. Warm transfer
  44. Avoid dead air (D4)