ExceedsLicensedagentMeetsOvercomeobjections(B5)Avoiddeadair (D4)Closed callappropriately(E1)Planpresentation(B4)PPOCoverageoutside ofUS (B4)POAActivelistening(D2)Avoidedthe use ofacronyms(D3)Checked inwith callerwithin 90seconds(D1)Utilizedresources(C1)DSNPUsedcorrectdisposition(E2)95%Compliance103%MAPDFollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)CoachingReferredto thecaller byname (D3)Providedhours ofoperations(E1)Completeenrollmentaccurately(C2)PDPNeedsanalysis(B3)HMOEnrollmentEligibilityMonthlyPremium(B)Completenotes forlead (B6)WarmtransferProvided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)PartiallymeetsReadyto sellDemographics(A2)Followscripting(D4)Set callagenda(A4)Readdisclaimers(F1)DoesnotmeetsColdtransferExceedsLicensedagentMeetsOvercomeobjections(B5)Avoiddeadair (D4)Closed callappropriately(E1)Planpresentation(B4)PPOCoverageoutside ofUS (B4)POAActivelistening(D2)Avoidedthe use ofacronyms(D3)Checked inwith callerwithin 90seconds(D1)Utilizedresources(C1)DSNPUsedcorrectdisposition(E2)95%Compliance103%MAPDFollowedHIPAAguidelines(F1)ConfirmedMedicareeligible(B2)CoachingReferredto thecaller byname (D3)Providedhours ofoperations(E1)Completeenrollmentaccurately(C2)PDPNeedsanalysis(B3)HMOEnrollmentEligibilityMonthlyPremium(B)Completenotes forlead (B6)WarmtransferProvided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)PartiallymeetsReadyto sellDemographics(A2)Followscripting(D4)Set callagenda(A4)Readdisclaimers(F1)DoesnotmeetsColdtransfer

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceeds
  2. Licensed agent
  3. Meets
  4. Overcome objections (B5)
  5. Avoid dead air (D4)
  6. Closed call appropriately (E1)
  7. Plan presentation (B4)
  8. PPO
  9. Coverage outside of US (B4)
  10. POA
  11. Active listening (D2)
  12. Avoided the use of acronyms (D3)
  13. Checked in with caller within 90 seconds (D1)
  14. Utilized resources (C1)
  15. DSNP
  16. Used correct disposition (E2)
  17. 95%
  18. Compliance
  19. 103%
  20. MAPD
  21. Followed HIPAA guidelines (F1)
  22. Confirmed Medicare eligible (B2)
  23. Coaching
  24. Referred to the caller by name (D3)
  25. Provided hours of operations (E1)
  26. Complete enrollment accurately (C2)
  27. PDP
  28. Needs analysis (B3)
  29. HMO
  30. Enrollment
  31. Eligibility
  32. Monthly Premium (B)
  33. Complete notes for lead (B6)
  34. Warm transfer
  35. Provided the greeting within 10 seconds (A1)
  36. Agreement to SOA (B1)
  37. Partially meets
  38. Ready to sell
  39. Demographics (A2)
  40. Follow scripting (D4)
  41. Set call agenda (A4)
  42. Read disclaimers (F1)
  43. Does not meets
  44. Cold transfer