Utilizedresources(C1)ExceedsMonthlyPremium(B)Referredto thecaller byname (D3)LicensedagentEligibilityActivelistening(D2)PartiallymeetsClosed callappropriately(E1)95%DoesnotmeetsDSNPCoachingPDPUsedcorrectdisposition(E2)Completeenrollmentaccurately(C2)EnrollmentPlanpresentation(B4)HMOProvided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)ComplianceAvoidedthe use ofacronyms(D3)Needsanalysis(B3)ColdtransferCompletenotes forlead (B6)Avoiddeadair (D4)FollowedHIPAAguidelines(F1)MeetsFollowscripting(D4)103%Demographics(A2)ConfirmedMedicareeligible(B2)Providedhours ofoperations(E1)Overcomeobjections(B5)Readyto sellReaddisclaimers(F1)POAPPOSet callagenda(A4)MAPDChecked inwith callerwithin 90seconds(D1)Coverageoutside ofUS (B4)WarmtransferUtilizedresources(C1)ExceedsMonthlyPremium(B)Referredto thecaller byname (D3)LicensedagentEligibilityActivelistening(D2)PartiallymeetsClosed callappropriately(E1)95%DoesnotmeetsDSNPCoachingPDPUsedcorrectdisposition(E2)Completeenrollmentaccurately(C2)EnrollmentPlanpresentation(B4)HMOProvided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)ComplianceAvoidedthe use ofacronyms(D3)Needsanalysis(B3)ColdtransferCompletenotes forlead (B6)Avoiddeadair (D4)FollowedHIPAAguidelines(F1)MeetsFollowscripting(D4)103%Demographics(A2)ConfirmedMedicareeligible(B2)Providedhours ofoperations(E1)Overcomeobjections(B5)Readyto sellReaddisclaimers(F1)POAPPOSet callagenda(A4)MAPDChecked inwith callerwithin 90seconds(D1)Coverageoutside ofUS (B4)Warmtransfer

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized resources (C1)
  2. Exceeds
  3. Monthly Premium (B)
  4. Referred to the caller by name (D3)
  5. Licensed agent
  6. Eligibility
  7. Active listening (D2)
  8. Partially meets
  9. Closed call appropriately (E1)
  10. 95%
  11. Does not meets
  12. DSNP
  13. Coaching
  14. PDP
  15. Used correct disposition (E2)
  16. Complete enrollment accurately (C2)
  17. Enrollment
  18. Plan presentation (B4)
  19. HMO
  20. Provided the greeting within 10 seconds (A1)
  21. Agreement to SOA (B1)
  22. Compliance
  23. Avoided the use of acronyms (D3)
  24. Needs analysis (B3)
  25. Cold transfer
  26. Complete notes for lead (B6)
  27. Avoid dead air (D4)
  28. Followed HIPAA guidelines (F1)
  29. Meets
  30. Follow scripting (D4)
  31. 103%
  32. Demographics (A2)
  33. Confirmed Medicare eligible (B2)
  34. Provided hours of operations (E1)
  35. Overcome objections (B5)
  36. Ready to sell
  37. Read disclaimers (F1)
  38. POA
  39. PPO
  40. Set call agenda (A4)
  41. MAPD
  42. Checked in with caller within 90 seconds (D1)
  43. Coverage outside of US (B4)
  44. Warm transfer