Exceeds Active listening (D2) HMO Provided hours of operations (E1) Does not meets Complete enrollment accurately (C2) MAPD Plan presentation (B4) Licensed agent Follow scripting (D4) Compliance Utilized resources (C1) Avoided the use of acronyms (D3) Monthly Premium (B) Needs analysis (B3) Followed HIPAA guidelines (F1) Closed call appropriately (E1) DSNP Complete notes for lead (B6) Eligibility Checked in with caller within 90 seconds (D1) Coaching POA 95% Avoid dead air (D4) 103% Provided the greeting within 10 seconds (A1) Overcome objections (B5) Partially meets Used correct disposition (E2) Meets Confirmed Medicare eligible (B2) PPO Set call agenda (A4) Demographics (A2) Read disclaimers (F1) Warm transfer Ready to sell Agreement to SOA (B1) Referred to the caller by name (D3) Coverage outside of US (B4) PDP Cold transfer Enrollment Exceeds Active listening (D2) HMO Provided hours of operations (E1) Does not meets Complete enrollment accurately (C2) MAPD Plan presentation (B4) Licensed agent Follow scripting (D4) Compliance Utilized resources (C1) Avoided the use of acronyms (D3) Monthly Premium (B) Needs analysis (B3) Followed HIPAA guidelines (F1) Closed call appropriately (E1) DSNP Complete notes for lead (B6) Eligibility Checked in with caller within 90 seconds (D1) Coaching POA 95% Avoid dead air (D4) 103% Provided the greeting within 10 seconds (A1) Overcome objections (B5) Partially meets Used correct disposition (E2) Meets Confirmed Medicare eligible (B2) PPO Set call agenda (A4) Demographics (A2) Read disclaimers (F1) Warm transfer Ready to sell Agreement to SOA (B1) Referred to the caller by name (D3) Coverage outside of US (B4) PDP Cold transfer Enrollment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Exceeds
Active listening (D2)
HMO
Provided hours of operations (E1)
Does not meets
Complete enrollment accurately (C2)
MAPD
Plan presentation (B4)
Licensed agent
Follow scripting (D4)
Compliance
Utilized resources (C1)
Avoided the use of acronyms (D3)
Monthly Premium (B)
Needs analysis (B3)
Followed HIPAA guidelines (F1)
Closed call appropriately (E1)
DSNP
Complete notes for lead (B6)
Eligibility
Checked in with caller within 90 seconds (D1)
Coaching
POA
95%
Avoid dead air (D4)
103%
Provided the greeting within 10 seconds (A1)
Overcome objections (B5)
Partially meets
Used correct disposition (E2)
Meets
Confirmed Medicare eligible (B2)
PPO
Set call agenda (A4)
Demographics (A2)
Read disclaimers (F1)
Warm transfer
Ready to sell
Agreement to SOA (B1)
Referred to the caller by name (D3)
Coverage outside of US (B4)
PDP
Cold transfer
Enrollment