Planpresentation(B4)MeetsPartiallymeetsAgreementto SOA(B1)Avoiddeadair (D4)Coverageoutside ofUS (B4)HMOActivelistening(D2)Providedhours ofoperations(E1)Completenotes forlead (B6)Followscripting(D4)Demographics(A2)EligibilityReadyto sellUsedcorrectdisposition(E2)Referredto thecaller byname (D3)ExceedsSet callagenda(A4)CoachingNeedsanalysis(B3)ConfirmedMedicareeligible(B2)LicensedagentClosed callappropriately(E1)POAMAPDReaddisclaimers(F1)PPO103%Avoidedthe use ofacronyms(D3)MonthlyPremium(B)PDPFollowedHIPAAguidelines(F1)95%Completeenrollmentaccurately(C2)Overcomeobjections(B5)EnrollmentUtilizedresources(C1)Provided thegreetingwithin 10seconds(A1)Checked inwith callerwithin 90seconds(D1)DSNPComplianceWarmtransferColdtransferDoesnotmeetsPlanpresentation(B4)MeetsPartiallymeetsAgreementto SOA(B1)Avoiddeadair (D4)Coverageoutside ofUS (B4)HMOActivelistening(D2)Providedhours ofoperations(E1)Completenotes forlead (B6)Followscripting(D4)Demographics(A2)EligibilityReadyto sellUsedcorrectdisposition(E2)Referredto thecaller byname (D3)ExceedsSet callagenda(A4)CoachingNeedsanalysis(B3)ConfirmedMedicareeligible(B2)LicensedagentClosed callappropriately(E1)POAMAPDReaddisclaimers(F1)PPO103%Avoidedthe use ofacronyms(D3)MonthlyPremium(B)PDPFollowedHIPAAguidelines(F1)95%Completeenrollmentaccurately(C2)Overcomeobjections(B5)EnrollmentUtilizedresources(C1)Provided thegreetingwithin 10seconds(A1)Checked inwith callerwithin 90seconds(D1)DSNPComplianceWarmtransferColdtransferDoesnotmeets

QA Aetna Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
  1. Plan presentation (B4)
  2. Meets
  3. Partially meets
  4. Agreement to SOA (B1)
  5. Avoid dead air (D4)
  6. Coverage outside of US (B4)
  7. HMO
  8. Active listening (D2)
  9. Provided hours of operations (E1)
  10. Complete notes for lead (B6)
  11. Follow scripting (D4)
  12. Demographics (A2)
  13. Eligibility
  14. Ready to sell
  15. Used correct disposition (E2)
  16. Referred to the caller by name (D3)
  17. Exceeds
  18. Set call agenda (A4)
  19. Coaching
  20. Needs analysis (B3)
  21. Confirmed Medicare eligible (B2)
  22. Licensed agent
  23. Closed call appropriately (E1)
  24. POA
  25. MAPD
  26. Read disclaimers (F1)
  27. PPO
  28. 103%
  29. Avoided the use of acronyms (D3)
  30. Monthly Premium (B)
  31. PDP
  32. Followed HIPAA guidelines (F1)
  33. 95%
  34. Complete enrollment accurately (C2)
  35. Overcome objections (B5)
  36. Enrollment
  37. Utilized resources (C1)
  38. Provided the greeting within 10 seconds (A1)
  39. Checked in with caller within 90 seconds (D1)
  40. DSNP
  41. Compliance
  42. Warm transfer
  43. Cold transfer
  44. Does not meets