Complaining about policy Customer calls us, but thinks we're a particular store Wrong direction after given directions "Where is the Post Office?" Parenting someone else's child Customer hovers at desk "Why is x shop closed, just tell them to open" "Which of these is better?" [between retailers] Store open late/closed early Complaining there is no equipment available Power tools/loud construction during trade Certain a store is in the centre when not true "Why doesn't [retailer] have a phone number?" John asks to do Beacon Customer complains shop is closed [worker on break] "Why can't you just do a page?" Equipment returned late Put phone in face Markus says "of course it is" Asking for stock of a particular store Retailer too hot/cold Mecca code white Asking for Bendigo Bank Customer demands to see CCTV footage Asking for a florist Something wrong with the toilets Code Grey: parent runs off to look for child No greeting "Just transfer the call [to retailer]" KK hirers going against policy Child climbing across KKs Customer angry at us because they lost something Child is too big for the KK People sitting in equipment Customer walks away while giving directions "I got the KK just last week!" Radio plays "I Want it That Way" Customer gets name of shop wrong Doing a PA announcement "Why is there a service fee? That's ridiculous!" Hard to hear accents Demands to speak to manager/centre management "But Google says you have it" Complaining about policy Customer calls us, but thinks we're a particular store Wrong direction after given directions "Where is the Post Office?" Parenting someone else's child Customer hovers at desk "Why is x shop closed, just tell them to open" "Which of these is better?" [between retailers] Store open late/closed early Complaining there is no equipment available Power tools/loud construction during trade Certain a store is in the centre when not true "Why doesn't [retailer] have a phone number?" John asks to do Beacon Customer complains shop is closed [worker on break] "Why can't you just do a page?" Equipment returned late Put phone in face Markus says "of course it is" Asking for stock of a particular store Retailer too hot/cold Mecca code white Asking for Bendigo Bank Customer demands to see CCTV footage Asking for a florist Something wrong with the toilets Code Grey: parent runs off to look for child No greeting "Just transfer the call [to retailer]" KK hirers going against policy Child climbing across KKs Customer angry at us because they lost something Child is too big for the KK People sitting in equipment Customer walks away while giving directions "I got the KK just last week!" Radio plays "I Want it That Way" Customer gets name of shop wrong Doing a PA announcement "Why is there a service fee? That's ridiculous!" Hard to hear accents Demands to speak to manager/centre management "But Google says you have it"
(Print)
Complaining about policy
Customer calls us, but thinks we're a particular store
Wrong direction after given directions
"Where is the Post Office?"
Parenting someone else's child
Customer hovers at desk
"Why is x shop closed, just tell them to open"
"Which of these is better?" [between retailers]
Store open late/closed early
Complaining there is no equipment available
Power tools/loud construction during trade
Certain a store is in the centre when not true
"Why doesn't [retailer] have a phone number?"
John asks to do Beacon
Customer complains shop is closed [worker on break]
"Why can't you just do a page?"
Equipment returned late
Put phone in face
Markus says "of course it is"
Asking for stock of a particular store
Retailer too hot/cold
Mecca code white
Asking for Bendigo Bank
Customer demands to see CCTV footage
Asking for a florist
Something wrong with the toilets
Code Grey: parent runs off to look for child
No greeting
"Just transfer the call [to retailer]"
KK hirers going against policy
Child climbing across KKs
Customer angry at us because they lost something
Child is too big for the KK
People sitting in equipment
Customer walks away while giving directions
"I got the KK just last week!"
Radio plays "I Want it That Way"
Customer gets name of shop wrong
Doing a PA announcement
"Why is there a service fee? That's ridiculous!"
Hard to hear accents
Demands to speak to manager/centre management
"But Google says you have it"
