Demands to speak to manager/centre management Customer complains shop is closed [worker on break] "Why is there a service fee? That's ridiculous!" John asks to do Beacon "Which of these is better?" [between retailers] Markus says "of course it is" "Why can't you just do a page?" KK hirers going against policy Mecca code white Radio plays "I Want it That Way" Complaining about policy Complaining there is no equipment available Put phone in face Certain a store is in the centre when not true Customer calls us, but thinks we're a particular store "Just transfer the call [to retailer]" Code Grey: parent runs off to look for child Customer demands to see CCTV footage Asking for Bendigo Bank Store open late/closed early Customer hovers at desk Power tools/loud construction during trade Parenting someone else's child Retailer too hot/cold Something wrong with the toilets "Why doesn't [retailer] have a phone number?" Child climbing across KKs People sitting in equipment "Where is the Post Office?" Equipment returned late Wrong direction after given directions No greeting Customer gets name of shop wrong "But Google says you have it" Customer walks away while giving directions "Why is x shop closed, just tell them to open" Asking for stock of a particular store Hard to hear accents Customer angry at us because they lost something Child is too big for the KK "I got the KK just last week!" Doing a PA announcement Asking for a florist Demands to speak to manager/centre management Customer complains shop is closed [worker on break] "Why is there a service fee? That's ridiculous!" John asks to do Beacon "Which of these is better?" [between retailers] Markus says "of course it is" "Why can't you just do a page?" KK hirers going against policy Mecca code white Radio plays "I Want it That Way" Complaining about policy Complaining there is no equipment available Put phone in face Certain a store is in the centre when not true Customer calls us, but thinks we're a particular store "Just transfer the call [to retailer]" Code Grey: parent runs off to look for child Customer demands to see CCTV footage Asking for Bendigo Bank Store open late/closed early Customer hovers at desk Power tools/loud construction during trade Parenting someone else's child Retailer too hot/cold Something wrong with the toilets "Why doesn't [retailer] have a phone number?" Child climbing across KKs People sitting in equipment "Where is the Post Office?" Equipment returned late Wrong direction after given directions No greeting Customer gets name of shop wrong "But Google says you have it" Customer walks away while giving directions "Why is x shop closed, just tell them to open" Asking for stock of a particular store Hard to hear accents Customer angry at us because they lost something Child is too big for the KK "I got the KK just last week!" Doing a PA announcement Asking for a florist
(Print)
Demands to speak to manager/centre management
Customer complains shop is closed [worker on break]
"Why is there a service fee? That's ridiculous!"
John asks to do Beacon
"Which of these is better?" [between retailers]
Markus says "of course it is"
"Why can't you just do a page?"
KK hirers going against policy
Mecca code white
Radio plays "I Want it That Way"
Complaining about policy
Complaining there is no equipment available
Put phone in face
Certain a store is in the centre when not true
Customer calls us, but thinks we're a particular store
"Just transfer the call [to retailer]"
Code Grey: parent runs off to look for child
Customer demands to see CCTV footage
Asking for Bendigo Bank
Store open late/closed early
Customer hovers at desk
Power tools/loud construction during trade
Parenting someone else's child
Retailer too hot/cold
Something wrong with the toilets
"Why doesn't [retailer] have a phone number?"
Child climbing across KKs
People sitting in equipment
"Where is the Post Office?"
Equipment returned late
Wrong direction after given directions
No greeting
Customer gets name of shop wrong
"But Google says you have it"
Customer walks away while giving directions
"Why is x shop closed, just tell them to open"
Asking for stock of a particular store
Hard to hear accents
Customer angry at us because they lost something
Child is too big for the KK
"I got the KK just last week!"
Doing a PA announcement
Asking for a florist
