Helpsomeonefind wherethey aregoingEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeKnock on thedoor/wallbeforeentering thepatient’s roomDemonstrateEmpathyGet topatient’seye levelThankthepatientGet thepatient’sperspectiveBefriendly onthe phone“What elsecan I dofor you? Ihave time.”Explain allaspects ofaprocedureThank acoworkerAcknowledgepeople incommonareasManage thepatient’sexpectationsAcknowledgefriends andfamily ofpatientSmile/FriendlyattitudeManageup acoworkerEstimatehow longtasks andprocedureswill takeIntroduceyourselfManageupyourselfAsk thepatient whatthey wouldlike you tocall themExplainyourroleHelpsomeonefind wherethey aregoingEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeKnock on thedoor/wallbeforeentering thepatient’s roomDemonstrateEmpathyGet topatient’seye levelThankthepatientGet thepatient’sperspectiveBefriendly onthe phone“What elsecan I dofor you? Ihave time.”Explain allaspects ofaprocedureThank acoworkerAcknowledgepeople incommonareasManage thepatient’sexpectationsAcknowledgefriends andfamily ofpatientSmile/FriendlyattitudeManageup acoworkerEstimatehow longtasks andprocedureswill takeIntroduceyourselfManageupyourselfAsk thepatient whatthey wouldlike you tocall themExplainyourrole

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help someone find where they are going
  3. Educate the patient on aspects of care using language they understand
  4. Environmental check to ensure room is safe and clutter-free
  5. Knock on the door/wall before entering the patient’s room
  6. Demonstrate Empathy
  7. Get to patient’s eye level
  8. Thank the patient
  9. Get the patient’s perspective
  11. Be friendly on the phone
  12. “What else can I do for you? I have time.”
  14. Explain all aspects of a procedure
  15. Thank a coworker
  16. Acknowledge people in common areas
  17. Manage the patient’s expectations
  18. Acknowledge friends and family of patient
  19. Smile/Friendly attitude
  20. Manage up a coworker
  21. Estimate how long tasks and procedures will take
  22. Introduce yourself
  23. Manage up yourself
  25. Ask the patient what they would like you to call them
  27. Explain your role