ThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandGet thepatient’sperspectiveGet topatient’seye levelExplain allaspects ofaprocedure“What elsecan I dofor you? Ihave time.”Environmentalcheck toensure roomis safe andclutter-freeThank acoworkerSmile/FriendlyattitudeBefriendly onthe phoneKnock on thedoor/wallbeforeentering thepatient’s roomAcknowledgefriends andfamily ofpatientManageup acoworkerEstimatehow longtasks andprocedureswill takeDemonstrateEmpathyIntroduceyourselfAcknowledgepeople incommonareasManage thepatient’sexpectationsExplainyourroleAsk thepatient whatthey wouldlike you tocall themManageupyourselfHelpsomeonefind wherethey aregoingThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandGet thepatient’sperspectiveGet topatient’seye levelExplain allaspects ofaprocedure“What elsecan I dofor you? Ihave time.”Environmentalcheck toensure roomis safe andclutter-freeThank acoworkerSmile/FriendlyattitudeBefriendly onthe phoneKnock on thedoor/wallbeforeentering thepatient’s roomAcknowledgefriends andfamily ofpatientManageup acoworkerEstimatehow longtasks andprocedureswill takeDemonstrateEmpathyIntroduceyourselfAcknowledgepeople incommonareasManage thepatient’sexpectationsExplainyourroleAsk thepatient whatthey wouldlike you tocall themManageupyourselfHelpsomeonefind wherethey aregoing

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the patient
  2. Educate the patient on aspects of care using language they understand
  3. Get the patient’s perspective
  4. Get to patient’s eye level
  6. Explain all aspects of a procedure
  7. “What else can I do for you? I have time.”
  8. Environmental check to ensure room is safe and clutter-free
  9. Thank a coworker
  10. Smile/Friendly attitude
  11. Be friendly on the phone
  12. Knock on the door/wall before entering the patient’s room
  13. Acknowledge friends and family of patient
  14. Manage up a coworker
  16. Estimate how long tasks and procedures will take
  17. Demonstrate Empathy
  19. Introduce yourself
  21. Acknowledge people in common areas
  22. Manage the patient’s expectations
  23. Explain your role
  25. Ask the patient what they would like you to call them
  26. Manage up yourself
  27. Help someone find where they are going