Acknowledgefriends andfamily ofpatientAsk thepatient whatthey wouldlike you tocall themExplainyourroleEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingManageupyourself“What elsecan I dofor you? Ihave time.”Acknowledgepeople incommonareasIntroduceyourselfGet topatient’seye levelGet thepatient’sperspectiveEstimatehow longtasks andprocedureswill takeThankthepatientManage thepatient’sexpectationsBefriendly onthe phoneThank acoworkerDemonstrateEmpathyManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomExplain allaspects ofaprocedureSmile/FriendlyattitudeAcknowledgefriends andfamily ofpatientAsk thepatient whatthey wouldlike you tocall themExplainyourroleEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingManageupyourself“What elsecan I dofor you? Ihave time.”Acknowledgepeople incommonareasIntroduceyourselfGet topatient’seye levelGet thepatient’sperspectiveEstimatehow longtasks andprocedureswill takeThankthepatientManage thepatient’sexpectationsBefriendly onthe phoneThank acoworkerDemonstrateEmpathyManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomExplain allaspects ofaprocedureSmile/Friendlyattitude

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge friends and family of patient
  2. Ask the patient what they would like you to call them
  3. Explain your role
  4. Educate the patient on aspects of care using language they understand
  5. Environmental check to ensure room is safe and clutter-free
  6. Help someone find where they are going
  7. Manage up yourself
  8. “What else can I do for you? I have time.”
  9. Acknowledge people in common areas
  10. Introduce yourself
  12. Get to patient’s eye level
  13. Get the patient’s perspective
  14. Estimate how long tasks and procedures will take
  15. Thank the patient
  16. Manage the patient’s expectations
  17. Be friendly on the phone
  19. Thank a coworker
  20. Demonstrate Empathy
  21. Manage up a coworker
  22. Knock on the door/wall before entering the patient’s room
  23. Explain all aspects of a procedure
  26. Smile/Friendly attitude