Manageup acoworkerDemonstrateEmpathyEnvironmentalcheck toensure roomis safe andclutter-freeEstimatehow longtasks andprocedureswill takeHelpsomeonefind wherethey aregoingAcknowledgefriends andfamily ofpatientEducate thepatient onaspects of careusing languagetheyunderstandAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phoneThank acoworkerExplainyourroleIntroduceyourselfSmile/FriendlyattitudeAcknowledgepeople incommonareasGet topatient’seye levelGet thepatient’sperspectiveThankthepatientManageupyourselfExplain allaspects ofaprocedureManage thepatient’sexpectationsKnock on thedoor/wallbeforeentering thepatient’s room“What elsecan I dofor you? Ihave time.”Manageup acoworkerDemonstrateEmpathyEnvironmentalcheck toensure roomis safe andclutter-freeEstimatehow longtasks andprocedureswill takeHelpsomeonefind wherethey aregoingAcknowledgefriends andfamily ofpatientEducate thepatient onaspects of careusing languagetheyunderstandAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phoneThank acoworkerExplainyourroleIntroduceyourselfSmile/FriendlyattitudeAcknowledgepeople incommonareasGet topatient’seye levelGet thepatient’sperspectiveThankthepatientManageupyourselfExplain allaspects ofaprocedureManage thepatient’sexpectationsKnock on thedoor/wallbeforeentering thepatient’s room“What elsecan I dofor you? Ihave time.”

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage up a coworker
  2. Demonstrate Empathy
  3. Environmental check to ensure room is safe and clutter-free
  4. Estimate how long tasks and procedures will take
  5. Help someone find where they are going
  6. Acknowledge friends and family of patient
  8. Educate the patient on aspects of care using language they understand
  9. Ask the patient what they would like you to call them
  10. Be friendly on the phone
  11. Thank a coworker
  12. Explain your role
  13. Introduce yourself
  14. Smile/Friendly attitude
  15. Acknowledge people in common areas
  18. Get to patient’s eye level
  19. Get the patient’s perspective
  20. Thank the patient
  21. Manage up yourself
  23. Explain all aspects of a procedure
  25. Manage the patient’s expectations
  26. Knock on the door/wall before entering the patient’s room
  27. “What else can I do for you? I have time.”