Manage thepatient’sexpectationsManageupyourselfExplain allaspects ofaprocedureEstimatehow longtasks andprocedureswill takeIntroduceyourselfAsk thepatient whatthey wouldlike you tocall them“What elsecan I dofor you? Ihave time.”Get topatient’seye levelDemonstrateEmpathyEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingGet thepatient’sperspectiveManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomThank acoworkerBefriendly onthe phoneThankthepatientExplainyourroleSmile/FriendlyattitudeAcknowledgepeople incommonareasAcknowledgefriends andfamily ofpatientManage thepatient’sexpectationsManageupyourselfExplain allaspects ofaprocedureEstimatehow longtasks andprocedureswill takeIntroduceyourselfAsk thepatient whatthey wouldlike you tocall them“What elsecan I dofor you? Ihave time.”Get topatient’seye levelDemonstrateEmpathyEducate thepatient onaspects of careusing languagetheyunderstandEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingGet thepatient’sperspectiveManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomThank acoworkerBefriendly onthe phoneThankthepatientExplainyourroleSmile/FriendlyattitudeAcknowledgepeople incommonareasAcknowledgefriends andfamily ofpatient

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage the patient’s expectations
  2. Manage up yourself
  3. Explain all aspects of a procedure
  4. Estimate how long tasks and procedures will take
  5. Introduce yourself
  6. Ask the patient what they would like you to call them
  7. “What else can I do for you? I have time.”
  8. Get to patient’s eye level
  9. Demonstrate Empathy
  10. Educate the patient on aspects of care using language they understand
  11. Environmental check to ensure room is safe and clutter-free
  12. Help someone find where they are going
  13. Get the patient’s perspective
  14. Manage up a coworker
  15. Knock on the door/wall before entering the patient’s room
  16. Thank a coworker
  18. Be friendly on the phone
  19. Thank the patient
  20. Explain your role
  21. Smile/Friendly attitude
  22. Acknowledge people in common areas
  23. Acknowledge friends and family of patient