DemonstrateEmpathyAcknowledgepeople incommonareasManageupyourselfExplain allaspects ofaprocedureKnock on thedoor/wallbeforeentering thepatient’s roomSmile/FriendlyattitudeManageup acoworkerHelpsomeonefind wherethey aregoingGet topatient’seye levelIntroduceyourselfEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandManage thepatient’sexpectationsExplainyourroleThankthepatientAcknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Estimatehow longtasks andprocedureswill takeThank acoworkerGet thepatient’sperspectiveAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phoneDemonstrateEmpathyAcknowledgepeople incommonareasManageupyourselfExplain allaspects ofaprocedureKnock on thedoor/wallbeforeentering thepatient’s roomSmile/FriendlyattitudeManageup acoworkerHelpsomeonefind wherethey aregoingGet topatient’seye levelIntroduceyourselfEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandManage thepatient’sexpectationsExplainyourroleThankthepatientAcknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Estimatehow longtasks andprocedureswill takeThank acoworkerGet thepatient’sperspectiveAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phone

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate Empathy
  2. Acknowledge people in common areas
  3. Manage up yourself
  4. Explain all aspects of a procedure
  6. Knock on the door/wall before entering the patient’s room
  7. Smile/Friendly attitude
  8. Manage up a coworker
  10. Help someone find where they are going
  11. Get to patient’s eye level
  12. Introduce yourself
  13. Environmental check to ensure room is safe and clutter-free
  14. Educate the patient on aspects of care using language they understand
  15. Manage the patient’s expectations
  16. Explain your role
  17. Thank the patient
  18. Acknowledge friends and family of patient
  20. “What else can I do for you? I have time.”
  21. Estimate how long tasks and procedures will take
  24. Thank a coworker
  25. Get the patient’s perspective
  26. Ask the patient what they would like you to call them
  27. Be friendly on the phone