Get thepatient’sperspectiveDemonstrateEmpathyExplainyourroleBefriendly onthe phoneHelpsomeonefind wherethey aregoingExplain allaspects ofaprocedureAsk thepatient whatthey wouldlike you tocall themEducate thepatient onaspects of careusing languagetheyunderstandThank acoworkerEnvironmentalcheck toensure roomis safe andclutter-freeKnock on thedoor/wallbeforeentering thepatient’s roomThankthepatientIntroduceyourselfGet topatient’seye levelAcknowledgepeople incommonareasEstimatehow longtasks andprocedureswill takeManage thepatient’sexpectationsManageup acoworker“What elsecan I dofor you? Ihave time.”ManageupyourselfAcknowledgefriends andfamily ofpatientSmile/FriendlyattitudeGet thepatient’sperspectiveDemonstrateEmpathyExplainyourroleBefriendly onthe phoneHelpsomeonefind wherethey aregoingExplain allaspects ofaprocedureAsk thepatient whatthey wouldlike you tocall themEducate thepatient onaspects of careusing languagetheyunderstandThank acoworkerEnvironmentalcheck toensure roomis safe andclutter-freeKnock on thedoor/wallbeforeentering thepatient’s roomThankthepatientIntroduceyourselfGet topatient’seye levelAcknowledgepeople incommonareasEstimatehow longtasks andprocedureswill takeManage thepatient’sexpectationsManageup acoworker“What elsecan I dofor you? Ihave time.”ManageupyourselfAcknowledgefriends andfamily ofpatientSmile/Friendlyattitude

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get the patient’s perspective
  2. Demonstrate Empathy
  4. Explain your role
  5. Be friendly on the phone
  6. Help someone find where they are going
  7. Explain all aspects of a procedure
  8. Ask the patient what they would like you to call them
  9. Educate the patient on aspects of care using language they understand
  10. Thank a coworker
  12. Environmental check to ensure room is safe and clutter-free
  13. Knock on the door/wall before entering the patient’s room
  16. Thank the patient
  17. Introduce yourself
  18. Get to patient’s eye level
  19. Acknowledge people in common areas
  20. Estimate how long tasks and procedures will take
  21. Manage the patient’s expectations
  22. Manage up a coworker
  23. “What else can I do for you? I have time.”
  25. Manage up yourself
  26. Acknowledge friends and family of patient
  27. Smile/Friendly attitude