Environmentalcheck toensure roomis safe andclutter-freeThank acoworker“What elsecan I dofor you? Ihave time.”Manage thepatient’sexpectationsExplainyourroleKnock on thedoor/wallbeforeentering thepatient’s roomEstimatehow longtasks andprocedureswill takeExplain allaspects ofaprocedureManageup acoworkerHelpsomeonefind wherethey aregoingAcknowledgepeople incommonareasBefriendly onthe phoneIntroduceyourselfSmile/FriendlyattitudeDemonstrateEmpathyManageupyourselfAsk thepatient whatthey wouldlike you tocall themThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandGet topatient’seye levelGet thepatient’sperspectiveAcknowledgefriends andfamily ofpatientEnvironmentalcheck toensure roomis safe andclutter-freeThank acoworker“What elsecan I dofor you? Ihave time.”Manage thepatient’sexpectationsExplainyourroleKnock on thedoor/wallbeforeentering thepatient’s roomEstimatehow longtasks andprocedureswill takeExplain allaspects ofaprocedureManageup acoworkerHelpsomeonefind wherethey aregoingAcknowledgepeople incommonareasBefriendly onthe phoneIntroduceyourselfSmile/FriendlyattitudeDemonstrateEmpathyManageupyourselfAsk thepatient whatthey wouldlike you tocall themThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandGet topatient’seye levelGet thepatient’sperspectiveAcknowledgefriends andfamily ofpatient

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Environmental check to ensure room is safe and clutter-free
  2. Thank a coworker
  3. “What else can I do for you? I have time.”
  4. Manage the patient’s expectations
  6. Explain your role
  7. Knock on the door/wall before entering the patient’s room
  8. Estimate how long tasks and procedures will take
  9. Explain all aspects of a procedure
  10. Manage up a coworker
  11. Help someone find where they are going
  12. Acknowledge people in common areas
  13. Be friendly on the phone
  14. Introduce yourself
  15. Smile/Friendly attitude
  18. Demonstrate Empathy
  19. Manage up yourself
  21. Ask the patient what they would like you to call them
  22. Thank the patient
  23. Educate the patient on aspects of care using language they understand
  25. Get to patient’s eye level
  26. Get the patient’s perspective
  27. Acknowledge friends and family of patient