Acknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Manageup acoworkerGet topatient’seye levelIntroduceyourselfAcknowledgepeople incommonareasManage thepatient’sexpectationsSmile/FriendlyattitudeExplain allaspects ofaprocedureGet thepatient’sperspectiveManageupyourselfDemonstrateEmpathyEstimatehow longtasks andprocedureswill takeEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandAsk thepatient whatthey wouldlike you tocall themThank acoworkerBefriendly onthe phoneExplainyourroleKnock on thedoor/wallbeforeentering thepatient’s roomThankthepatientHelpsomeonefind wherethey aregoingAcknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Manageup acoworkerGet topatient’seye levelIntroduceyourselfAcknowledgepeople incommonareasManage thepatient’sexpectationsSmile/FriendlyattitudeExplain allaspects ofaprocedureGet thepatient’sperspectiveManageupyourselfDemonstrateEmpathyEstimatehow longtasks andprocedureswill takeEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandAsk thepatient whatthey wouldlike you tocall themThank acoworkerBefriendly onthe phoneExplainyourroleKnock on thedoor/wallbeforeentering thepatient’s roomThankthepatientHelpsomeonefind wherethey aregoing

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge friends and family of patient
  2. “What else can I do for you? I have time.”
  3. Manage up a coworker
  4. Get to patient’s eye level
  5. Introduce yourself
  6. Acknowledge people in common areas
  7. Manage the patient’s expectations
  8. Smile/Friendly attitude
  10. Explain all aspects of a procedure
  11. Get the patient’s perspective
  12. Manage up yourself
  14. Demonstrate Empathy
  15. Estimate how long tasks and procedures will take
  16. Environmental check to ensure room is safe and clutter-free
  17. Educate the patient on aspects of care using language they understand
  18. Ask the patient what they would like you to call them
  19. Thank a coworker
  22. Be friendly on the phone
  23. Explain your role
  25. Knock on the door/wall before entering the patient’s room
  26. Thank the patient
  27. Help someone find where they are going