“What elsecan I dofor you? Ihave time.”Estimatehow longtasks andprocedureswill takeThank acoworkerDemonstrateEmpathyThankthepatientManage thepatient’sexpectationsAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phoneGet topatient’seye levelExplainyourroleHelpsomeonefind wherethey aregoingGet thepatient’sperspectiveKnock on thedoor/wallbeforeentering thepatient’s roomManageupyourselfExplain allaspects ofaprocedureAcknowledgefriends andfamily ofpatientSmile/FriendlyattitudeEnvironmentalcheck toensure roomis safe andclutter-freeAcknowledgepeople incommonareasEducate thepatient onaspects of careusing languagetheyunderstandManageup acoworkerIntroduceyourself“What elsecan I dofor you? Ihave time.”Estimatehow longtasks andprocedureswill takeThank acoworkerDemonstrateEmpathyThankthepatientManage thepatient’sexpectationsAsk thepatient whatthey wouldlike you tocall themBefriendly onthe phoneGet topatient’seye levelExplainyourroleHelpsomeonefind wherethey aregoingGet thepatient’sperspectiveKnock on thedoor/wallbeforeentering thepatient’s roomManageupyourselfExplain allaspects ofaprocedureAcknowledgefriends andfamily ofpatientSmile/FriendlyattitudeEnvironmentalcheck toensure roomis safe andclutter-freeAcknowledgepeople incommonareasEducate thepatient onaspects of careusing languagetheyunderstandManageup acoworkerIntroduceyourself

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “What else can I do for you? I have time.”
  2. Estimate how long tasks and procedures will take
  3. Thank a coworker
  4. Demonstrate Empathy
  5. Thank the patient
  6. Manage the patient’s expectations
  7. Ask the patient what they would like you to call them
  8. Be friendly on the phone
  9. Get to patient’s eye level
  10. Explain your role
  11. Help someone find where they are going
  12. Get the patient’s perspective
  15. Knock on the door/wall before entering the patient’s room
  16. Manage up yourself
  18. Explain all aspects of a procedure
  19. Acknowledge friends and family of patient
  20. Smile/Friendly attitude
  21. Environmental check to ensure room is safe and clutter-free
  23. Acknowledge people in common areas
  24. Educate the patient on aspects of care using language they understand
  25. Manage up a coworker
  26. Introduce yourself