DemonstrateEmpathyExplain allaspects ofaprocedureExplainyourroleEducate thepatient onaspects of careusing languagetheyunderstandManage thepatient’sexpectationsThank acoworkerAcknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Ask thepatient whatthey wouldlike you tocall themIntroduceyourselfEstimatehow longtasks andprocedureswill takeAcknowledgepeople incommonareasGet thepatient’sperspectiveManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomGet topatient’seye levelEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingThankthepatientManageupyourselfSmile/FriendlyattitudeBefriendly onthe phoneDemonstrateEmpathyExplain allaspects ofaprocedureExplainyourroleEducate thepatient onaspects of careusing languagetheyunderstandManage thepatient’sexpectationsThank acoworkerAcknowledgefriends andfamily ofpatient“What elsecan I dofor you? Ihave time.”Ask thepatient whatthey wouldlike you tocall themIntroduceyourselfEstimatehow longtasks andprocedureswill takeAcknowledgepeople incommonareasGet thepatient’sperspectiveManageup acoworkerKnock on thedoor/wallbeforeentering thepatient’s roomGet topatient’seye levelEnvironmentalcheck toensure roomis safe andclutter-freeHelpsomeonefind wherethey aregoingThankthepatientManageupyourselfSmile/FriendlyattitudeBefriendly onthe phone

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate Empathy
  2. Explain all aspects of a procedure
  3. Explain your role
  4. Educate the patient on aspects of care using language they understand
  5. Manage the patient’s expectations
  6. Thank a coworker
  9. Acknowledge friends and family of patient
  10. “What else can I do for you? I have time.”
  11. Ask the patient what they would like you to call them
  12. Introduce yourself
  13. Estimate how long tasks and procedures will take
  14. Acknowledge people in common areas
  15. Get the patient’s perspective
  18. Manage up a coworker
  19. Knock on the door/wall before entering the patient’s room
  20. Get to patient’s eye level
  21. Environmental check to ensure room is safe and clutter-free
  22. Help someone find where they are going
  23. Thank the patient
  24. Manage up yourself
  25. Smile/Friendly attitude
  27. Be friendly on the phone