Manage thepatient’sexpectationsIntroduceyourselfEnvironmentalcheck toensure roomis safe andclutter-freeBefriendly onthe phoneKnock on thedoor/wallbeforeentering thepatient’s roomGet thepatient’sperspectiveExplain allaspects ofaprocedureDemonstrateEmpathyAcknowledgepeople incommonareas“What elsecan I dofor you? Ihave time.”Acknowledgefriends andfamily ofpatientEstimatehow longtasks andprocedureswill takeManageup acoworkerSmile/FriendlyattitudeManageupyourselfThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandThank acoworkerExplainyourroleAsk thepatient whatthey wouldlike you tocall themHelpsomeonefind wherethey aregoingGet topatient’seye levelManage thepatient’sexpectationsIntroduceyourselfEnvironmentalcheck toensure roomis safe andclutter-freeBefriendly onthe phoneKnock on thedoor/wallbeforeentering thepatient’s roomGet thepatient’sperspectiveExplain allaspects ofaprocedureDemonstrateEmpathyAcknowledgepeople incommonareas“What elsecan I dofor you? Ihave time.”Acknowledgefriends andfamily ofpatientEstimatehow longtasks andprocedureswill takeManageup acoworkerSmile/FriendlyattitudeManageupyourselfThankthepatientEducate thepatient onaspects of careusing languagetheyunderstandThank acoworkerExplainyourroleAsk thepatient whatthey wouldlike you tocall themHelpsomeonefind wherethey aregoingGet topatient’seye level

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Manage the patient’s expectations
  2. Introduce yourself
  3. Environmental check to ensure room is safe and clutter-free
  4. Be friendly on the phone
  5. Knock on the door/wall before entering the patient’s room
  6. Get the patient’s perspective
  8. Explain all aspects of a procedure
  9. Demonstrate Empathy
  10. Acknowledge people in common areas
  11. “What else can I do for you? I have time.”
  13. Acknowledge friends and family of patient
  14. Estimate how long tasks and procedures will take
  15. Manage up a coworker
  16. Smile/Friendly attitude
  17. Manage up yourself
  18. Thank the patient
  19. Educate the patient on aspects of care using language they understand
  20. Thank a coworker
  23. Explain your role
  25. Ask the patient what they would like you to call them
  26. Help someone find where they are going
  27. Get to patient’s eye level