Acknowledgefriends andfamily ofpatientIntroduceyourselfThank acoworkerGet topatient’seye levelManage thepatient’sexpectationsAcknowledgepeople incommonareasManageupyourselfEnvironmentalcheck toensure roomis safe andclutter-freeBefriendly onthe phoneAsk thepatient whatthey wouldlike you tocall themKnock on thedoor/wallbeforeentering thepatient’s room“What elsecan I dofor you? Ihave time.”DemonstrateEmpathyGet thepatient’sperspectiveExplainyourroleThankthepatientSmile/FriendlyattitudeEducate thepatient onaspects of careusing languagetheyunderstandHelpsomeonefind wherethey aregoingManageup acoworkerEstimatehow longtasks andprocedureswill takeExplain allaspects ofaprocedureAcknowledgefriends andfamily ofpatientIntroduceyourselfThank acoworkerGet topatient’seye levelManage thepatient’sexpectationsAcknowledgepeople incommonareasManageupyourselfEnvironmentalcheck toensure roomis safe andclutter-freeBefriendly onthe phoneAsk thepatient whatthey wouldlike you tocall themKnock on thedoor/wallbeforeentering thepatient’s room“What elsecan I dofor you? Ihave time.”DemonstrateEmpathyGet thepatient’sperspectiveExplainyourroleThankthepatientSmile/FriendlyattitudeEducate thepatient onaspects of careusing languagetheyunderstandHelpsomeonefind wherethey aregoingManageup acoworkerEstimatehow longtasks andprocedureswill takeExplain allaspects ofaprocedure

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge friends and family of patient
  2. Introduce yourself
  3. Thank a coworker
  4. Get to patient’s eye level
  5. Manage the patient’s expectations
  7. Acknowledge people in common areas
  8. Manage up yourself
  11. Environmental check to ensure room is safe and clutter-free
  12. Be friendly on the phone
  13. Ask the patient what they would like you to call them
  14. Knock on the door/wall before entering the patient’s room
  15. “What else can I do for you? I have time.”
  16. Demonstrate Empathy
  17. Get the patient’s perspective
  18. Explain your role
  19. Thank the patient
  20. Smile/Friendly attitude
  21. Educate the patient on aspects of care using language they understand
  22. Help someone find where they are going
  23. Manage up a coworker
  24. Estimate how long tasks and procedures will take
  25. Explain all aspects of a procedure