ThankthepatientAcknowledgefriends andfamily ofpatientEstimatehow longtasks andprocedureswill takeIntroduceyourselfSmile/FriendlyattitudeAcknowledgepeople incommonareasHelpsomeonefind wherethey aregoing“What elsecan I dofor you? Ihave time.”Manageup acoworkerEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandBefriendly onthe phoneDemonstrateEmpathyManage thepatient’sexpectationsExplainyourroleThank acoworkerExplain allaspects ofaprocedureKnock on thedoor/wallbeforeentering thepatient’s roomAsk thepatient whatthey wouldlike you tocall themGet topatient’seye levelGet thepatient’sperspectiveManageupyourselfThankthepatientAcknowledgefriends andfamily ofpatientEstimatehow longtasks andprocedureswill takeIntroduceyourselfSmile/FriendlyattitudeAcknowledgepeople incommonareasHelpsomeonefind wherethey aregoing“What elsecan I dofor you? Ihave time.”Manageup acoworkerEnvironmentalcheck toensure roomis safe andclutter-freeEducate thepatient onaspects of careusing languagetheyunderstandBefriendly onthe phoneDemonstrateEmpathyManage thepatient’sexpectationsExplainyourroleThank acoworkerExplain allaspects ofaprocedureKnock on thedoor/wallbeforeentering thepatient’s roomAsk thepatient whatthey wouldlike you tocall themGet topatient’seye levelGet thepatient’sperspectiveManageupyourself

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the patient
  2. Acknowledge friends and family of patient
  3. Estimate how long tasks and procedures will take
  4. Introduce yourself
  5. Smile/Friendly attitude
  7. Acknowledge people in common areas
  8. Help someone find where they are going
  9. “What else can I do for you? I have time.”
  10. Manage up a coworker
  11. Environmental check to ensure room is safe and clutter-free
  12. Educate the patient on aspects of care using language they understand
  13. Be friendly on the phone
  14. Demonstrate Empathy
  15. Manage the patient’s expectations
  19. Explain your role
  20. Thank a coworker
  21. Explain all aspects of a procedure
  23. Knock on the door/wall before entering the patient’s room
  24. Ask the patient what they would like you to call them
  25. Get to patient’s eye level
  26. Get the patient’s perspective
  27. Manage up yourself