Get topatient’seye levelGet thepatient’sperspectiveThank acoworkerThankthepatientAcknowledgepeople incommonareasManageup acoworkerEnvironmentalcheck toensure roomis safe andclutter-free“What elsecan I dofor you? Ihave time.”Explain allaspects ofaprocedureManageupyourselfKnock on thedoor/wallbeforeentering thepatient’s roomAsk thepatient whatthey wouldlike you tocall themSmile/FriendlyattitudeEducate thepatient onaspects of careusing languagetheyunderstandAcknowledgefriends andfamily ofpatientHelpsomeonefind wherethey aregoingBefriendly onthe phoneIntroduceyourselfEstimatehow longtasks andprocedureswill takeManage thepatient’sexpectationsExplainyourroleDemonstrateEmpathyGet topatient’seye levelGet thepatient’sperspectiveThank acoworkerThankthepatientAcknowledgepeople incommonareasManageup acoworkerEnvironmentalcheck toensure roomis safe andclutter-free“What elsecan I dofor you? Ihave time.”Explain allaspects ofaprocedureManageupyourselfKnock on thedoor/wallbeforeentering thepatient’s roomAsk thepatient whatthey wouldlike you tocall themSmile/FriendlyattitudeEducate thepatient onaspects of careusing languagetheyunderstandAcknowledgefriends andfamily ofpatientHelpsomeonefind wherethey aregoingBefriendly onthe phoneIntroduceyourselfEstimatehow longtasks andprocedureswill takeManage thepatient’sexpectationsExplainyourroleDemonstrateEmpathy

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get to patient’s eye level
  2. Get the patient’s perspective
  4. Thank a coworker
  6. Thank the patient
  7. Acknowledge people in common areas
  8. Manage up a coworker
  9. Environmental check to ensure room is safe and clutter-free
  10. “What else can I do for you? I have time.”
  11. Explain all aspects of a procedure
  12. Manage up yourself
  13. Knock on the door/wall before entering the patient’s room
  14. Ask the patient what they would like you to call them
  15. Smile/Friendly attitude
  16. Educate the patient on aspects of care using language they understand
  17. Acknowledge friends and family of patient
  19. Help someone find where they are going
  21. Be friendly on the phone
  22. Introduce yourself
  24. Estimate how long tasks and procedures will take
  25. Manage the patient’s expectations
  26. Explain your role
  27. Demonstrate Empathy