User doesnot followinstructionson thescreenPrinterissueHas had theissue forweeks butnow its arushRemoteinto userspc and theywander offWalkinSolvedbyrebootingResetPasswordUser doesnot entertheirpasswordTransportdisconnectedfrom hostedUser clearlydoesn't logoff everynight as theyclaimSomeonebeingdifficultCan youcomehave alookWifi NotWorkingNo headsup aboutquickturnaroundSomeonesays there isa problem butdoesnt giveany detialsChangeson financesystemsSwapSagelicenseMeetingroomhelpWontraise aticketLockedaccountDoubleTroubleLeaveit withyou"Quick"questionWifi notworkingIssuepassed toIT that isntfor us to fixUser doesnot followinstructionson thescreenPrinterissueHas had theissue forweeks butnow its arushRemoteinto userspc and theywander offWalkinSolvedbyrebootingResetPasswordUser doesnot entertheirpasswordTransportdisconnectedfrom hostedUser clearlydoesn't logoff everynight as theyclaimSomeonebeingdifficultCan youcomehave alookWifi NotWorkingNo headsup aboutquickturnaroundSomeonesays there isa problem butdoesnt giveany detialsChangeson financesystemsSwapSagelicenseMeetingroomhelpWontraise aticketLockedaccountDoubleTroubleLeaveit withyou"Quick"questionWifi notworkingIssuepassed toIT that isntfor us to fix

Help Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
I
5
B
6
I
7
B
8
O
9
O
10
N
11
N
12
G
13
I
14
G
15
G
16
B
17
O
18
I
19
B
20
N
21
B
22
N
23
O
24
B
25
I
  1. G-User does not follow instructions on the screen
  2. G-Printer issue
  3. O-Has had the issue for weeks but now its a rush
  4. I-Remote into users pc and they wander off
  5. B-Walk in
  6. I-Solved by rebooting
  7. B-Reset Password
  8. O-User does not enter their password
  9. O-Transport disconnected from hosted
  10. N-User clearly doesn't log off every night as they claim
  11. N-Someone being difficult
  12. G-Can you come have a look
  13. I-Wifi Not Working
  14. G-No heads up about quick turnaround
  15. G-Someone says there is a problem but doesnt give any detials
  16. B-Changes on finance systems
  17. O-Swap Sage license
  18. I-Meeting room help
  19. B-Wont raise a ticket
  20. N-Locked account
  21. B-Double Trouble
  22. N-Leave it with you
  23. O-"Quick" question
  24. B-Wifi not working
  25. I-Issue passed to IT that isnt for us to fix