User doesnot entertheirpasswordSolvedbyrebootingWalkinSomeonebeingdifficultCan youcomehave alookHas had theissue forweeks butnow its arushUser clearlydoesn't logoff everynight as theyclaimChangeson financesystemsRemoteinto userspc and theywander offWifi NotWorkingResetPasswordWontraise aticketWifi notworkingPrinterissueLeaveit withyou"Quick"questionNo headsup aboutquickturnaroundTransportdisconnectedfrom hostedSwapSagelicenseIssuepassed toIT that isntfor us to fixSomeonesays there isa problem butdoesnt giveany detialsUser doesnot followinstructionson thescreenDoubleTroubleMeetingroomhelpLockedaccountUser doesnot entertheirpasswordSolvedbyrebootingWalkinSomeonebeingdifficultCan youcomehave alookHas had theissue forweeks butnow its arushUser clearlydoesn't logoff everynight as theyclaimChangeson financesystemsRemoteinto userspc and theywander offWifi NotWorkingResetPasswordWontraise aticketWifi notworkingPrinterissueLeaveit withyou"Quick"questionNo headsup aboutquickturnaroundTransportdisconnectedfrom hostedSwapSagelicenseIssuepassed toIT that isntfor us to fixSomeonesays there isa problem butdoesnt giveany detialsUser doesnot followinstructionson thescreenDoubleTroubleMeetingroomhelpLockedaccount

Help Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
N
5
G
6
O
7
N
8
B
9
I
10
I
11
B
12
B
13
B
14
G
15
N
16
O
17
G
18
O
19
O
20
I
21
G
22
G
23
B
24
I
25
N
  1. O-User does not enter their password
  2. I-Solved by rebooting
  3. B-Walk in
  4. N-Someone being difficult
  5. G-Can you come have a look
  6. O-Has had the issue for weeks but now its a rush
  7. N-User clearly doesn't log off every night as they claim
  8. B-Changes on finance systems
  9. I-Remote into users pc and they wander off
  10. I-Wifi Not Working
  11. B-Reset Password
  12. B-Wont raise a ticket
  13. B-Wifi not working
  14. G-Printer issue
  15. N-Leave it with you
  16. O-"Quick" question
  17. G-No heads up about quick turnaround
  18. O-Transport disconnected from hosted
  19. O-Swap Sage license
  20. I-Issue passed to IT that isnt for us to fix
  21. G-Someone says there is a problem but doesnt give any detials
  22. G-User does not follow instructions on the screen
  23. B-Double Trouble
  24. I-Meeting room help
  25. N-Locked account