"if they callback willthey get/canthey ask forme?""we'llcall youback..."10+ NoDispositions"can wezoommeet""How much do weget paid perappointment" -someone that readtheir onboardingpaperworkPut patientDOB asappointmentdate in dataentry"Twotwelvedentalcare"*doesn't listinsurancecompany onthe dataentry form*"dentistes""Mycomputerrestarted!""fun ahten ickally""yessir" to awoman"I alreadyasked that"*proceedsto ask*readsmessageandignores*"Last user lefttheconversation""Nobody toldme thatwhen I gothired/intraining""[insert garbreason here]so can I callthem back?!""Wow! I'venever seen theinsurance cheatsheet in thescript before!""two rings isa RNA"*rinse andrepeat42069x"I'm not doinganythingdifferent fromon the phonetraining"sitting ona dead aircall for 2mintues"You'reonWIFI""[Rebuttal]isn'tcutting it"Yelling atchildren/petswhile on anactive call"if they callback willthey get/canthey ask forme?""we'llcall youback..."10+ NoDispositions"can wezoommeet""How much do weget paid perappointment" -someone that readtheir onboardingpaperworkPut patientDOB asappointmentdate in dataentry"Twotwelvedentalcare"*doesn't listinsurancecompany onthe dataentry form*"dentistes""Mycomputerrestarted!""fun ahten ickally""yessir" to awoman"I alreadyasked that"*proceedsto ask*readsmessageandignores*"Last user lefttheconversation""Nobody toldme thatwhen I gothired/intraining""[insert garbreason here]so can I callthem back?!""Wow! I'venever seen theinsurance cheatsheet in thescript before!""two rings isa RNA"*rinse andrepeat42069x"I'm not doinganythingdifferent fromon the phonetraining"sitting ona dead aircall for 2mintues"You'reonWIFI""[Rebuttal]isn'tcutting it"Yelling atchildren/petswhile on anactive call

NPA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "if they call back will they get/can they ask for me?"
  2. "we'll call you back..."
  3. 10+ No Dispositions
  4. "can we zoom meet"
  5. "How much do we get paid per appointment" -someone that read their onboarding paperwork
  6. Put patient DOB as appointment date in data entry
  7. "Two twelve dental care"
  8. *doesn't list insurance company on the data entry form*
  9. "dentistes"
  10. "My computer restarted!"
  11. "fun ah ten ick ally"
  12. "yes sir" to a woman
  13. "I already asked that" *proceeds to ask
  14. *reads message and ignores*
  15. "Last user left the conversation"
  16. "Nobody told me that when I got hired/in training"
  17. "[insert garb reason here] so can I call them back?!"
  18. "Wow! I've never seen the insurance cheat sheet in the script before!"
  19. "two rings is a RNA" *rinse and repeat 42069x
  20. "I'm not doing anything different from on the phone training"
  21. sitting on a dead air call for 2 mintues
  22. "You're on WIFI"
  23. "[Rebuttal] isn't cutting it"
  24. Yelling at children/pets while on an active call