Received acall fromClaims dueto an openclaimDelightedthecustomerSharedfeedback withmy FLL toenhancework processTransferreda call toTeam LeadHandled acallinvolvingPBRI toolHad aconferencecall withService/UWHelpeda peertodayReceived a"Wow/Wonderful"for RemarkableServiceCalledcustomerback due toa droppedcallBroughtlunchfromhomeCreated aLIEP SR andreassigned it Gladit'sFridayOrderedlunchDocumentedall requiredcontactstodayMade it towork ontime allweekDid notcreate anycases for theLIEPworkgroupGave feedbackto a peer to helpimprovework/knowledgeGot aPepsifrom themachineGot waterfrommachineGot aCoke fromthemachineConducteda coldtransfer toServiceUtilizedTeam Titanchat peersforassistanceReceived acomplimentfrom acallerConducteda warmtransfer toServiceReceived acall fromClaims dueto an openclaimDelightedthecustomerSharedfeedback withmy FLL toenhancework processTransferreda call toTeam LeadHandled acallinvolvingPBRI toolHad aconferencecall withService/UWHelpeda peertodayReceived a"Wow/Wonderful"for RemarkableServiceCalledcustomerback due toa droppedcallBroughtlunchfromhomeCreated aLIEP SR andreassigned itGladit'sFridayOrderedlunchDocumentedall requiredcontactstodayMade it towork ontime allweekDid notcreate anycases for theLIEPworkgroupGave feedbackto a peer to helpimprovework/knowledgeGot aPepsifrom themachineGot waterfrommachineGot aCoke fromthemachineConducteda coldtransfer toServiceUtilizedTeam Titanchat peersforassistanceReceived acomplimentfrom acallerConducteda warmtransfer toService

Trainee Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a call from Claims due to an open claim
  2. Delighted the customer
  3. Shared feedback with my FLL to enhance work process
  4. Transferred a call to Team Lead
  5. Handled a call involving PBRI tool
  6. Had a conference call with Service/UW
  7. Helped a peer today
  8. Received a "Wow/Wonderful" for Remarkable Service
  9. Called customer back due to a dropped call
  10. Brought lunch from home
  11. Created a LIEP SR and reassigned it
  12. Glad it's Friday
  13. Ordered lunch
  14. Documented all required contacts today
  15. Made it to work on time all week
  16. Did not create any cases for the LIEP workgroup
  17. Gave feedback to a peer to help improve work/knowledge
  18. Got a Pepsi from the machine
  19. Got water from machine
  20. Got a Coke from the machine
  21. Conducted a cold transfer to Service
  22. Utilized Team Titan chat peers for assistance
  23. Received a compliment from a caller
  24. Conducted a warm transfer to Service