UpsoldWaterBackupUpsoldElectronicsProtectionRewrotea policyUpsoldPetDamageBoundapolicyTransferreda call toMSIAnswereda billingquestionCompleteda callbackrequestEnrolledinpaperlessHad tomanuallysearch forpolicyRetainedacustomerCallerrequestedto takethe surveyAddressedthe callerby namePerformedacoveragereviewUsedoutboundcallscriptingUpsoldSPPTransferreda call toProgressiveUsedpolicychangescriptingCompletedresearchrequestIncreasedCoverageECancelleda policyIncreasedCoverageCAdded/UpdatedPMProcesseda paymentUpsoldWaterBackupUpsoldElectronicsProtectionRewrotea policyUpsoldPetDamageBoundapolicyTransferreda call toMSIAnswereda billingquestionCompleteda callbackrequestEnrolledinpaperlessHad tomanuallysearch forpolicyRetainedacustomerCallerrequestedto takethe surveyAddressedthe callerby namePerformedacoveragereviewUsedoutboundcallscriptingUpsoldSPPTransferreda call toProgressiveUsedpolicychangescriptingCompletedresearchrequestIncreasedCoverageECancelleda policyIncreasedCoverageCAdded/UpdatedPMProcesseda payment

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsold Water Backup
  2. Upsold Electronics Protection
  3. Rewrote a policy
  4. Upsold Pet Damage
  5. Bound a policy
  6. Transferred a call to MSI
  7. Answered a billing question
  8. Completed a callback request
  9. Enrolled in paperless
  10. Had to manually search for policy
  11. Retained a customer
  12. Caller requested to take the survey
  13. Addressed the caller by name
  14. Performed a coverage review
  15. Used outbound call scripting
  16. Upsold SPP
  17. Transferred a call to Progressive
  18. Used policy change scripting
  19. Completed research request
  20. Increased Coverage E
  21. Cancelled a policy
  22. Increased Coverage C
  23. Added/Updated PM
  24. Processed a payment