Cancelleda policyUsedoutboundcallscriptingTransferreda call toProgressiveUpsoldElectronicsProtectionUpsoldPetDamagePerformedacoveragereviewBoundapolicyAddressedthe callerby nameIncreasedCoverageEHad tomanuallysearch forpolicyIncreasedCoverageCAnswereda billingquestionProcesseda paymentUpsoldWaterBackupRetainedacustomerCallerrequestedto takethe surveyTransferreda call toMSIRewrotea policyUsedpolicychangescriptingCompletedresearchrequestEnrolledinpaperlessCompleteda callbackrequestUpsoldSPPAdded/UpdatedPMCancelleda policyUsedoutboundcallscriptingTransferreda call toProgressiveUpsoldElectronicsProtectionUpsoldPetDamagePerformedacoveragereviewBoundapolicyAddressedthe callerby nameIncreasedCoverageEHad tomanuallysearch forpolicyIncreasedCoverageCAnswereda billingquestionProcesseda paymentUpsoldWaterBackupRetainedacustomerCallerrequestedto takethe surveyTransferreda call toMSIRewrotea policyUsedpolicychangescriptingCompletedresearchrequestEnrolledinpaperlessCompleteda callbackrequestUpsoldSPPAdded/UpdatedPM

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancelled a policy
  2. Used outbound call scripting
  3. Transferred a call to Progressive
  4. Upsold Electronics Protection
  5. Upsold Pet Damage
  6. Performed a coverage review
  7. Bound a policy
  8. Addressed the caller by name
  9. Increased Coverage E
  10. Had to manually search for policy
  11. Increased Coverage C
  12. Answered a billing question
  13. Processed a payment
  14. Upsold Water Backup
  15. Retained a customer
  16. Caller requested to take the survey
  17. Transferred a call to MSI
  18. Rewrote a policy
  19. Used policy change scripting
  20. Completed research request
  21. Enrolled in paperless
  22. Completed a callback request
  23. Upsold SPP
  24. Added/Updated PM