UsedoutboundcallscriptingCompletedresearchrequestCompleteda callbackrequestUpsoldSPPAddressedthe callerby nameCancelleda policyAdded/UpdatedPMRewrotea policyProcesseda paymentUpsoldPetDamageTransferreda call toMSITransferreda call toProgressiveCallerrequestedto takethe surveyEnrolledinpaperlessAnswereda billingquestionIncreasedCoverageCUpsoldElectronicsProtectionIncreasedCoverageEUsedpolicychangescriptingHad tomanuallysearch forpolicyRetainedacustomerBoundapolicyUpsoldWaterBackupPerformedacoveragereviewUsedoutboundcallscriptingCompletedresearchrequestCompleteda callbackrequestUpsoldSPPAddressedthe callerby nameCancelleda policyAdded/UpdatedPMRewrotea policyProcesseda paymentUpsoldPetDamageTransferreda call toMSITransferreda call toProgressiveCallerrequestedto takethe surveyEnrolledinpaperlessAnswereda billingquestionIncreasedCoverageCUpsoldElectronicsProtectionIncreasedCoverageEUsedpolicychangescriptingHad tomanuallysearch forpolicyRetainedacustomerBoundapolicyUpsoldWaterBackupPerformedacoveragereview

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used outbound call scripting
  2. Completed research request
  3. Completed a callback request
  4. Upsold SPP
  5. Addressed the caller by name
  6. Cancelled a policy
  7. Added/Updated PM
  8. Rewrote a policy
  9. Processed a payment
  10. Upsold Pet Damage
  11. Transferred a call to MSI
  12. Transferred a call to Progressive
  13. Caller requested to take the survey
  14. Enrolled in paperless
  15. Answered a billing question
  16. Increased Coverage C
  17. Upsold Electronics Protection
  18. Increased Coverage E
  19. Used policy change scripting
  20. Had to manually search for policy
  21. Retained a customer
  22. Bound a policy
  23. Upsold Water Backup
  24. Performed a coverage review