Completeda callbackrequestCancelleda policyUpsoldSPPAnswereda billingquestionTransferreda call toProgressiveUpsoldElectronicsProtectionIncreasedCoverageEUsedoutboundcallscriptingAdded/UpdatedPMRetainedacustomerEnrolledinpaperlessPerformedacoveragereviewUpsoldPetDamageUsedpolicychangescriptingHad tomanuallysearch forpolicyRewrotea policyCallerrequestedto takethe surveyIncreasedCoverageCTransferreda call toMSIBoundapolicyAddressedthe callerby nameProcesseda paymentUpsoldWaterBackupCompletedresearchrequestCompleteda callbackrequestCancelleda policyUpsoldSPPAnswereda billingquestionTransferreda call toProgressiveUpsoldElectronicsProtectionIncreasedCoverageEUsedoutboundcallscriptingAdded/UpdatedPMRetainedacustomerEnrolledinpaperlessPerformedacoveragereviewUpsoldPetDamageUsedpolicychangescriptingHad tomanuallysearch forpolicyRewrotea policyCallerrequestedto takethe surveyIncreasedCoverageCTransferreda call toMSIBoundapolicyAddressedthe callerby nameProcesseda paymentUpsoldWaterBackupCompletedresearchrequest

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a callback request
  2. Cancelled a policy
  3. Upsold SPP
  4. Answered a billing question
  5. Transferred a call to Progressive
  6. Upsold Electronics Protection
  7. Increased Coverage E
  8. Used outbound call scripting
  9. Added/Updated PM
  10. Retained a customer
  11. Enrolled in paperless
  12. Performed a coverage review
  13. Upsold Pet Damage
  14. Used policy change scripting
  15. Had to manually search for policy
  16. Rewrote a policy
  17. Caller requested to take the survey
  18. Increased Coverage C
  19. Transferred a call to MSI
  20. Bound a policy
  21. Addressed the caller by name
  22. Processed a payment
  23. Upsold Water Backup
  24. Completed research request