Cancelleda policyTransferreda call toProgressiveUpsoldElectronicsProtectionEnrolledinpaperlessAnswereda billingquestionProcesseda paymentPerformedacoveragereviewRewrotea policyUsedoutboundcallscriptingRetainedacustomerHad tomanuallysearch forpolicyIncreasedCoverageCAddressedthe callerby nameAdded/UpdatedPMUsedpolicychangescriptingUpsoldPetDamageUpsoldSPPTransferreda call toMSICompletedresearchrequestUpsoldWaterBackupCallerrequestedto takethe surveyIncreasedCoverageECompleteda callbackrequestBoundapolicyCancelleda policyTransferreda call toProgressiveUpsoldElectronicsProtectionEnrolledinpaperlessAnswereda billingquestionProcesseda paymentPerformedacoveragereviewRewrotea policyUsedoutboundcallscriptingRetainedacustomerHad tomanuallysearch forpolicyIncreasedCoverageCAddressedthe callerby nameAdded/UpdatedPMUsedpolicychangescriptingUpsoldPetDamageUpsoldSPPTransferreda call toMSICompletedresearchrequestUpsoldWaterBackupCallerrequestedto takethe surveyIncreasedCoverageECompleteda callbackrequestBoundapolicy

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancelled a policy
  2. Transferred a call to Progressive
  3. Upsold Electronics Protection
  4. Enrolled in paperless
  5. Answered a billing question
  6. Processed a payment
  7. Performed a coverage review
  8. Rewrote a policy
  9. Used outbound call scripting
  10. Retained a customer
  11. Had to manually search for policy
  12. Increased Coverage C
  13. Addressed the caller by name
  14. Added/Updated PM
  15. Used policy change scripting
  16. Upsold Pet Damage
  17. Upsold SPP
  18. Transferred a call to MSI
  19. Completed research request
  20. Upsold Water Backup
  21. Caller requested to take the survey
  22. Increased Coverage E
  23. Completed a callback request
  24. Bound a policy