UsedoutboundcallscriptingCompletedresearchrequestHad tomanuallysearch forpolicyIncreasedCoverageCTransferreda call toMSITransferreda call toProgressiveUpsoldWaterBackupBoundapolicyUsedpolicychangescriptingAddressedthe callerby nameEnrolledinpaperlessPerformedacoveragereviewUpsoldElectronicsProtectionUpsoldPetDamageRewrotea policyCallerrequestedto takethe surveyCompleteda callbackrequestCancelleda policyUpsoldSPPAdded/UpdatedPMRetainedacustomerIncreasedCoverageEAnswereda billingquestionProcesseda paymentUsedoutboundcallscriptingCompletedresearchrequestHad tomanuallysearch forpolicyIncreasedCoverageCTransferreda call toMSITransferreda call toProgressiveUpsoldWaterBackupBoundapolicyUsedpolicychangescriptingAddressedthe callerby nameEnrolledinpaperlessPerformedacoveragereviewUpsoldElectronicsProtectionUpsoldPetDamageRewrotea policyCallerrequestedto takethe surveyCompleteda callbackrequestCancelleda policyUpsoldSPPAdded/UpdatedPMRetainedacustomerIncreasedCoverageEAnswereda billingquestionProcesseda payment

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used outbound call scripting
  2. Completed research request
  3. Had to manually search for policy
  4. Increased Coverage C
  5. Transferred a call to MSI
  6. Transferred a call to Progressive
  7. Upsold Water Backup
  8. Bound a policy
  9. Used policy change scripting
  10. Addressed the caller by name
  11. Enrolled in paperless
  12. Performed a coverage review
  13. Upsold Electronics Protection
  14. Upsold Pet Damage
  15. Rewrote a policy
  16. Caller requested to take the survey
  17. Completed a callback request
  18. Cancelled a policy
  19. Upsold SPP
  20. Added/Updated PM
  21. Retained a customer
  22. Increased Coverage E
  23. Answered a billing question
  24. Processed a payment