RetainedacustomerCancelleda policyAddressedthe callerby nameUpsoldSPPUpsoldPetDamageUpsoldElectronicsProtectionIncreasedCoverageEProcesseda paymentBoundapolicyTransferreda call toMSIEnrolledinpaperlessAdded/UpdatedPMAnswereda billingquestionRewrotea policyHad tomanuallysearch forpolicyPerformedacoveragereviewUsedpolicychangescriptingCompletedresearchrequestCallerrequestedto takethe surveyIncreasedCoverageCUpsoldWaterBackupTransferreda call toProgressiveCompleteda callbackrequestUsedoutboundcallscriptingRetainedacustomerCancelleda policyAddressedthe callerby nameUpsoldSPPUpsoldPetDamageUpsoldElectronicsProtectionIncreasedCoverageEProcesseda paymentBoundapolicyTransferreda call toMSIEnrolledinpaperlessAdded/UpdatedPMAnswereda billingquestionRewrotea policyHad tomanuallysearch forpolicyPerformedacoveragereviewUsedpolicychangescriptingCompletedresearchrequestCallerrequestedto takethe surveyIncreasedCoverageCUpsoldWaterBackupTransferreda call toProgressiveCompleteda callbackrequestUsedoutboundcallscripting

QBingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retained a customer
  2. Cancelled a policy
  3. Addressed the caller by name
  4. Upsold SPP
  5. Upsold Pet Damage
  6. Upsold Electronics Protection
  7. Increased Coverage E
  8. Processed a payment
  9. Bound a policy
  10. Transferred a call to MSI
  11. Enrolled in paperless
  12. Added/Updated PM
  13. Answered a billing question
  14. Rewrote a policy
  15. Had to manually search for policy
  16. Performed a coverage review
  17. Used policy change scripting
  18. Completed research request
  19. Caller requested to take the survey
  20. Increased Coverage C
  21. Upsold Water Backup
  22. Transferred a call to Progressive
  23. Completed a callback request
  24. Used outbound call scripting