Retailer too hot/cold Complaining there is no equipment available Asking for a florist Customer complains shop is closed [worker on break] "Where is the Post Office?" No greeting Retailer comes to the desk Customer demands to see CCTV footage Customer calls us, but thinks we're a particular store "Why is x shop closed, just tell them to open" Asking for stock of a particular store "Anonymous" phone call (aka. no phone number displayed) Code Grey: parent runs off to look for child complaints about Internet/wifi Equipment returned late Someone uses the phonetic alphabet Certain a store is in the centre when not true "Why can't you just do a page?" Asking for Bendigo Bank or Bank West Customer hovers at desk Someone complains about parking Customer walks away while giving directions Doing a PA announcement Customer angry at us because they lost something Something wrong with the toilets "I got the KK just last week!" Power tools/loud construction during trade "Where's the closest ATM?" Demands to speak to manager/centre management Hard to hear accents Markus says "of course it is" Store open late/closed early "Just transfer the call [to retailer]" Wrong direction after given directions VT offline Radio plays "I Want it That Way" "Which of these is better?" [between retailers] Mecca code white Customer uses your name "Why doesn't [retailer] have a phone number?" Overflowing bin(s) "Why is there a service fee? That's ridiculous!" Putting in the KK Key upside down John asks to do Beacon Put phone in face EFTPOS disconnects Customer gets name of shop wrong Child climbing across KKs "But Google says you have it" Parenting someone else's child Complaining about policy People sitting in equipment KK hirers going against policy Child is too big for the KK Retailer too hot/cold Complaining there is no equipment available Asking for a florist Customer complains shop is closed [worker on break] "Where is the Post Office?" No greeting Retailer comes to the desk Customer demands to see CCTV footage Customer calls us, but thinks we're a particular store "Why is x shop closed, just tell them to open" Asking for stock of a particular store "Anonymous" phone call (aka. no phone number displayed) Code Grey: parent runs off to look for child complaints about Internet/wifi Equipment returned late Someone uses the phonetic alphabet Certain a store is in the centre when not true "Why can't you just do a page?" Asking for Bendigo Bank or Bank West Customer hovers at desk Someone complains about parking Customer walks away while giving directions Doing a PA announcement Customer angry at us because they lost something Something wrong with the toilets "I got the KK just last week!" Power tools/loud construction during trade "Where's the closest ATM?" Demands to speak to manager/centre management Hard to hear accents Markus says "of course it is" Store open late/closed early "Just transfer the call [to retailer]" Wrong direction after given directions VT offline Radio plays "I Want it That Way" "Which of these is better?" [between retailers] Mecca code white Customer uses your name "Why doesn't [retailer] have a phone number?" Overflowing bin(s) "Why is there a service fee? That's ridiculous!" Putting in the KK Key upside down John asks to do Beacon Put phone in face EFTPOS disconnects Customer gets name of shop wrong Child climbing across KKs "But Google says you have it" Parenting someone else's child Complaining about policy People sitting in equipment KK hirers going against policy Child is too big for the KK
(Print)
Retailer too hot/cold
Complaining there is no equipment available
Asking for a florist
Customer complains shop is closed [worker on break]
"Where is the Post Office?"
No greeting
Retailer comes to the desk
Customer demands to see CCTV footage
Customer calls us, but thinks we're a particular store
"Why is x shop closed, just tell them to open"
Asking for stock of a particular store
"Anonymous" phone call (aka. no phone number displayed)
Code Grey: parent runs off to look for child
complaints about Internet/wifi
Equipment returned late
Someone uses the phonetic alphabet
Certain a store is in the centre when not true
"Why can't you just do a page?"
Asking for Bendigo Bank or Bank West
Customer hovers at desk
Someone complains about parking
Customer walks away while giving directions
Doing a PA announcement
Customer angry at us because they lost something
Something wrong with the toilets
"I got the KK just last week!"
Power tools/loud construction during trade
"Where's the closest ATM?"
Demands to speak to manager/centre management
Hard to hear accents
Markus says "of course it is"
Store open late/closed early
"Just transfer the call [to retailer]"
Wrong direction after given directions
VT offline
Radio plays "I Want it That Way"
"Which of these is better?" [between retailers]
Mecca code white
Customer uses your name
"Why doesn't [retailer] have a phone number?"
Overflowing bin(s)
"Why is there a service fee? That's ridiculous!"
Putting in the KK Key upside down
John asks to do Beacon
Put phone in face
EFTPOS disconnects
Customer gets name of shop wrong
Child climbing across KKs
"But Google says you have it"
Parenting someone else's child
Complaining about policy
People sitting in equipment
KK hirers going against policy
Child is too big for the KK
