warmtransferGenoaSite atlunchcurrentlyin jailwill notverify 3pieces ofIDGenesysIssuesI neverused yourpharmacyLeft due toinsurancerequirementsptdisconnectedwhile holdingwithLanguage lineDischargedfrom facilityGenoaSiteclosed forthe dayPositiveStoryfrom PTUsing adifferentGenoaSitecurrentlyout of thecountryVoicemailnot setupListRanOutCurrentlyin nursinghomeInboundcallSomeonedidn'tknow theiraddressTransferredpt toGenoa SiteVMpharmacistsplace youon holdwrongnumber3 warmtransferspatient hangsup beforetransferringthe call to thepharmacy siteInout/ShelterPt hastrickvoicemailPetleftmessageI am busyand cannottake thecallProvidedpt w/phone# to GenoaSiteVPNIssuesNo longertakingmedicationdoes nottakemedicationduringsummerAppointmentneededPharmacyhours notconvenientCurrentlyin jailPharmacistwon't takethe callinjectionfilled atdr officePatientwants toTransfer RXback toGenoaingrouphomecurrentlyinhospitalAnotherPharmacyLessexpensiveyelled atBEFOREhang up5 hangupsOne timeprescriptions10 WTsfor thedaypharmacistask if we cansee patientdoesn't haverefillsCustomerServiceIssueswarmtransferGenoaSite atlunchcurrentlyin jailwill notverify 3pieces ofIDGenesysIssuesI neverused yourpharmacyLeft due toinsurancerequirementsptdisconnectedwhile holdingwithLanguage lineDischargedfrom facilityGenoaSiteclosed forthe dayPositiveStoryfrom PTUsing adifferentGenoaSitecurrentlyout of thecountryVoicemailnot setupListRanOutCurrentlyin nursinghomeInboundcallSomeonedidn'tknow theiraddressTransferredpt toGenoa SiteVMpharmacistsplace youon holdwrongnumber3 warmtransferspatient hangsup beforetransferringthe call to thepharmacy siteInout/ShelterPt hastrickvoicemailPetleftmessageI am busyand cannottake thecallProvidedpt w/phone# to GenoaSiteVPNIssuesNo longertakingmedicationdoes nottakemedicationduringsummerAppointmentneededPharmacyhours notconvenientCurrentlyin jailPharmacistwon't takethe callinjectionfilled atdr officePatientwants toTransfer RXback toGenoaingrouphomecurrentlyinhospitalAnotherPharmacyLessexpensiveyelled atBEFOREhang up5 hangupsOne timeprescriptions10 WTsfor thedaypharmacistask if we cansee patientdoesn't haverefillsCustomerServiceIssues

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. warm transfer
  2. Genoa Site at lunch
  3. currently in jail
  4. will not verify 3 pieces of ID
  5. Genesys Issues
  6. I never used your pharmacy
  7. Left due to insurance requirements
  8. pt disconnected while holding with Language line
  9. Discharged from facility
  10. Genoa Site closed for the day
  11. Positive Story from PT
  12. Using a different Genoa Site
  13. currently out of the country
  14. Voicemail not set up
  15. List Ran Out
  16. Currently in nursing home
  17. Inbound call
  18. Someone didn't know their address
  19. Transferred pt to Genoa Site VM
  20. pharmacists place you on hold
  21. wrong number
  22. 3 warm transfers
  23. patient hangs up before transferring the call to the pharmacy site
  24. In out/Shelter
  25. Pt has trick voicemail
  26. Pet
  27. left message
  28. I am busy and cannot take the call
  29. Provided pt w/phone # to Genoa Site
  30. VPN Issues
  31. No longer taking medication
  32. does not take medication during summer
  33. Appointment needed
  34. Pharmacy hours not convenient
  35. Currently in jail
  36. Pharmacist won't take the call
  37. injection filled at dr office
  38. Patient wants to Transfer RX back to Genoa
  39. in group home
  40. currently in hospital
  41. Another Pharmacy Less expensive
  42. yelled at BEFORE hang up
  43. 5 hang ups
  44. One time prescriptions
  45. 10 WTs for the day
  46. pharmacist ask if we can see patient doesn't have refills
  47. Customer Service Issues