GenoaSite atlunchOne timeprescriptionsI neverused yourpharmacydoes nottakemedicationduringsummerVoicemailnot setupcurrentlyin jailSomeonedidn'tknow theiraddresswarmtransferleftmessage10 WTsfor thedayNo longertakingmedicationProvidedpt w/phone# to GenoaSiteGenesysIssueswill notverify 3pieces ofIDpatient hangsup beforetransferringthe call to thepharmacy siteyelled atBEFOREhang upGenoaSiteclosed forthe dayCustomerServiceIssuespharmacistsplace youon holdAppointmentneededPositiveStoryfrom PTptdisconnectedwhile holdingwithLanguage lineListRanOutTransferredpt toGenoa SiteVMUsing adifferentGenoaSitePatientwants toTransfer RXback toGenoaDischargedfrom facilityInboundcallcurrentlyout of thecountryLeft due toinsurancerequirementspharmacistask if we cansee patientdoesn't haverefillsCurrentlyin nursinghome5 hangupsPharmacistwon't takethe callPharmacyhours notconvenientInout/ShelterI am busyand cannottake thecallwrongnumberPt hastrickvoicemailVPNIssuesinjectionfilled atdr officePetCurrentlyin jailAnotherPharmacyLessexpensiveingrouphomecurrentlyinhospital3 warmtransfersGenoaSite atlunchOne timeprescriptionsI neverused yourpharmacydoes nottakemedicationduringsummerVoicemailnot setupcurrentlyin jailSomeonedidn'tknow theiraddresswarmtransferleftmessage10 WTsfor thedayNo longertakingmedicationProvidedpt w/phone# to GenoaSiteGenesysIssueswill notverify 3pieces ofIDpatient hangsup beforetransferringthe call to thepharmacy siteyelled atBEFOREhang upGenoaSiteclosed forthe dayCustomerServiceIssuespharmacistsplace youon holdAppointmentneededPositiveStoryfrom PTptdisconnectedwhile holdingwithLanguage lineListRanOutTransferredpt toGenoa SiteVMUsing adifferentGenoaSitePatientwants toTransfer RXback toGenoaDischargedfrom facilityInboundcallcurrentlyout of thecountryLeft due toinsurancerequirementspharmacistask if we cansee patientdoesn't haverefillsCurrentlyin nursinghome5 hangupsPharmacistwon't takethe callPharmacyhours notconvenientInout/ShelterI am busyand cannottake thecallwrongnumberPt hastrickvoicemailVPNIssuesinjectionfilled atdr officePetCurrentlyin jailAnotherPharmacyLessexpensiveingrouphomecurrentlyinhospital3 warmtransfers

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genoa Site at lunch
  2. One time prescriptions
  3. I never used your pharmacy
  4. does not take medication during summer
  5. Voicemail not set up
  6. currently in jail
  7. Someone didn't know their address
  8. warm transfer
  9. left message
  10. 10 WTs for the day
  11. No longer taking medication
  12. Provided pt w/phone # to Genoa Site
  13. Genesys Issues
  14. will not verify 3 pieces of ID
  15. patient hangs up before transferring the call to the pharmacy site
  16. yelled at BEFORE hang up
  17. Genoa Site closed for the day
  18. Customer Service Issues
  19. pharmacists place you on hold
  20. Appointment needed
  21. Positive Story from PT
  22. pt disconnected while holding with Language line
  23. List Ran Out
  24. Transferred pt to Genoa Site VM
  25. Using a different Genoa Site
  26. Patient wants to Transfer RX back to Genoa
  27. Discharged from facility
  28. Inbound call
  29. currently out of the country
  30. Left due to insurance requirements
  31. pharmacist ask if we can see patient doesn't have refills
  32. Currently in nursing home
  33. 5 hang ups
  34. Pharmacist won't take the call
  35. Pharmacy hours not convenient
  36. In out/Shelter
  37. I am busy and cannot take the call
  38. wrong number
  39. Pt has trick voicemail
  40. VPN Issues
  41. injection filled at dr office
  42. Pet
  43. Currently in jail
  44. Another Pharmacy Less expensive
  45. in group home
  46. currently in hospital
  47. 3 warm transfers