Providedpt w/phone# to GenoaSitePharmacyhours notconvenientInboundcallCurrentlyin jailinjectionfilled atdr office3 warmtransfersPositiveStoryfrom PTdoes nottakemedicationduringsummerPatientwants toTransfer RXback toGenoaPharmacistwon't takethe callCustomerServiceIssuesleftmessagewrongnumbercurrentlyin jailDischargedfrom facilityTransferredpt toGenoa SiteVMwill notverify 3pieces ofIDGenoaSite atlunch10 WTsfor thedayCurrentlyin nursinghomewarmtransferAnotherPharmacyLessexpensiveGenesysIssuesGenoaSiteclosed forthe dayAppointmentneededOne timeprescriptionspharmacistask if we cansee patientdoesn't haverefillscurrentlyout of thecountryVoicemailnot setuppharmacistsplace youon holdSomeonedidn'tknow theiraddressI neverused yourpharmacyListRanOutLeft due toinsurancerequirementsNo longertakingmedicationingrouphomeVPNIssuescurrentlyinhospitalptdisconnectedwhile holdingwithLanguage line5 hangupsI am busyand cannottake thecallPetyelled atBEFOREhang upUsing adifferentGenoaSiteInout/ShelterPt hastrickvoicemailpatient hangsup beforetransferringthe call to thepharmacy siteProvidedpt w/phone# to GenoaSitePharmacyhours notconvenientInboundcallCurrentlyin jailinjectionfilled atdr office3 warmtransfersPositiveStoryfrom PTdoes nottakemedicationduringsummerPatientwants toTransfer RXback toGenoaPharmacistwon't takethe callCustomerServiceIssuesleftmessagewrongnumbercurrentlyin jailDischargedfrom facilityTransferredpt toGenoa SiteVMwill notverify 3pieces ofIDGenoaSite atlunch10 WTsfor thedayCurrentlyin nursinghomewarmtransferAnotherPharmacyLessexpensiveGenesysIssuesGenoaSiteclosed forthe dayAppointmentneededOne timeprescriptionspharmacistask if we cansee patientdoesn't haverefillscurrentlyout of thecountryVoicemailnot setuppharmacistsplace youon holdSomeonedidn'tknow theiraddressI neverused yourpharmacyListRanOutLeft due toinsurancerequirementsNo longertakingmedicationingrouphomeVPNIssuescurrentlyinhospitalptdisconnectedwhile holdingwithLanguage line5 hangupsI am busyand cannottake thecallPetyelled atBEFOREhang upUsing adifferentGenoaSiteInout/ShelterPt hastrickvoicemailpatient hangsup beforetransferringthe call to thepharmacy site

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided pt w/phone # to Genoa Site
  2. Pharmacy hours not convenient
  3. Inbound call
  4. Currently in jail
  5. injection filled at dr office
  6. 3 warm transfers
  7. Positive Story from PT
  8. does not take medication during summer
  9. Patient wants to Transfer RX back to Genoa
  10. Pharmacist won't take the call
  11. Customer Service Issues
  12. left message
  13. wrong number
  14. currently in jail
  15. Discharged from facility
  16. Transferred pt to Genoa Site VM
  17. will not verify 3 pieces of ID
  18. Genoa Site at lunch
  19. 10 WTs for the day
  20. Currently in nursing home
  21. warm transfer
  22. Another Pharmacy Less expensive
  23. Genesys Issues
  24. Genoa Site closed for the day
  25. Appointment needed
  26. One time prescriptions
  27. pharmacist ask if we can see patient doesn't have refills
  28. currently out of the country
  29. Voicemail not set up
  30. pharmacists place you on hold
  31. Someone didn't know their address
  32. I never used your pharmacy
  33. List Ran Out
  34. Left due to insurance requirements
  35. No longer taking medication
  36. in group home
  37. VPN Issues
  38. currently in hospital
  39. pt disconnected while holding with Language line
  40. 5 hang ups
  41. I am busy and cannot take the call
  42. Pet
  43. yelled at BEFORE hang up
  44. Using a different Genoa Site
  45. In out/Shelter
  46. Pt has trick voicemail
  47. patient hangs up before transferring the call to the pharmacy site