will notverify 3pieces ofIDleftmessagecurrentlyin jailInout/SheltercurrentlyinhospitalPharmacistwon't takethe callPetPharmacyhours notconvenientOne timeprescriptionsTransferredpt toGenoa SiteVMUsing adifferentGenoaSite5 hangups10 WTsfor thedayDischargedfrom facilityptdisconnectedwhile holdingwithLanguage lineCurrentlyin jailAppointmentneededdoes nottakemedicationduringsummerpatient hangsup beforetransferringthe call to thepharmacy siteCustomerServiceIssuesNo longertakingmedicationVPNIssuesGenesysIssuesingrouphomePt hastrickvoicemailCurrentlyin nursinghomePositiveStoryfrom PTwrongnumberPatientwants toTransfer RXback toGenoaLeft due toinsurancerequirementsAnotherPharmacyLessexpensiveGenoaSiteclosed forthe dayInboundcallSomeonedidn'tknow theiraddresscurrentlyout of thecountryI neverused yourpharmacyGenoaSite atlunchpharmacistask if we cansee patientdoesn't haverefillswarmtransferinjectionfilled atdr officeI am busyand cannottake thecallpharmacistsplace youon holdVoicemailnot setup3 warmtransfersyelled atBEFOREhang upListRanOutProvidedpt w/phone# to GenoaSitewill notverify 3pieces ofIDleftmessagecurrentlyin jailInout/SheltercurrentlyinhospitalPharmacistwon't takethe callPetPharmacyhours notconvenientOne timeprescriptionsTransferredpt toGenoa SiteVMUsing adifferentGenoaSite5 hangups10 WTsfor thedayDischargedfrom facilityptdisconnectedwhile holdingwithLanguage lineCurrentlyin jailAppointmentneededdoes nottakemedicationduringsummerpatient hangsup beforetransferringthe call to thepharmacy siteCustomerServiceIssuesNo longertakingmedicationVPNIssuesGenesysIssuesingrouphomePt hastrickvoicemailCurrentlyin nursinghomePositiveStoryfrom PTwrongnumberPatientwants toTransfer RXback toGenoaLeft due toinsurancerequirementsAnotherPharmacyLessexpensiveGenoaSiteclosed forthe dayInboundcallSomeonedidn'tknow theiraddresscurrentlyout of thecountryI neverused yourpharmacyGenoaSite atlunchpharmacistask if we cansee patientdoesn't haverefillswarmtransferinjectionfilled atdr officeI am busyand cannottake thecallpharmacistsplace youon holdVoicemailnot setup3 warmtransfersyelled atBEFOREhang upListRanOutProvidedpt w/phone# to GenoaSite

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. will not verify 3 pieces of ID
  2. left message
  3. currently in jail
  4. In out/Shelter
  5. currently in hospital
  6. Pharmacist won't take the call
  7. Pet
  8. Pharmacy hours not convenient
  9. One time prescriptions
  10. Transferred pt to Genoa Site VM
  11. Using a different Genoa Site
  12. 5 hang ups
  13. 10 WTs for the day
  14. Discharged from facility
  15. pt disconnected while holding with Language line
  16. Currently in jail
  17. Appointment needed
  18. does not take medication during summer
  19. patient hangs up before transferring the call to the pharmacy site
  20. Customer Service Issues
  21. No longer taking medication
  22. VPN Issues
  23. Genesys Issues
  24. in group home
  25. Pt has trick voicemail
  26. Currently in nursing home
  27. Positive Story from PT
  28. wrong number
  29. Patient wants to Transfer RX back to Genoa
  30. Left due to insurance requirements
  31. Another Pharmacy Less expensive
  32. Genoa Site closed for the day
  33. Inbound call
  34. Someone didn't know their address
  35. currently out of the country
  36. I never used your pharmacy
  37. Genoa Site at lunch
  38. pharmacist ask if we can see patient doesn't have refills
  39. warm transfer
  40. injection filled at dr office
  41. I am busy and cannot take the call
  42. pharmacists place you on hold
  43. Voicemail not set up
  44. 3 warm transfers
  45. yelled at BEFORE hang up
  46. List Ran Out
  47. Provided pt w/phone # to Genoa Site