yelled atBEFOREhang upLeft due toinsurancerequirementsVoicemailnot setupListRanOutpharmacistask if we cansee patientdoesn't haverefillsPatientwants toTransfer RXback toGenoaPositiveStoryfrom PTwrongnumberdoes nottakemedicationduringsummerI neverused yourpharmacyPharmacyhours notconvenientInboundcallI am busyand cannottake thecallGenoaSiteclosed forthe daycurrentlyout of thecountryleftmessagePetpatient hangsup beforetransferringthe call to thepharmacy siteNo longertakingmedicationinjectionfilled atdr officeProvidedpt w/phone# to GenoaSitePharmacistwon't takethe callCustomerServiceIssuesingrouphomeTransferredpt toGenoa SiteVMSomeonedidn'tknow theiraddressUsing adifferentGenoaSiteptdisconnectedwhile holdingwithLanguage lineGenoaSite atlunchPt hastrickvoicemailVPNIssues5 hangupscurrentlyinhospitalInout/Shelterwill notverify 3pieces ofIDpharmacistsplace youon hold10 WTsfor thedayAnotherPharmacyLessexpensiveCurrentlyin jail3 warmtransferscurrentlyin jailCurrentlyin nursinghomeGenesysIssueswarmtransferOne timeprescriptionsAppointmentneededDischargedfrom facilityyelled atBEFOREhang upLeft due toinsurancerequirementsVoicemailnot setupListRanOutpharmacistask if we cansee patientdoesn't haverefillsPatientwants toTransfer RXback toGenoaPositiveStoryfrom PTwrongnumberdoes nottakemedicationduringsummerI neverused yourpharmacyPharmacyhours notconvenientInboundcallI am busyand cannottake thecallGenoaSiteclosed forthe daycurrentlyout of thecountryleftmessagePetpatient hangsup beforetransferringthe call to thepharmacy siteNo longertakingmedicationinjectionfilled atdr officeProvidedpt w/phone# to GenoaSitePharmacistwon't takethe callCustomerServiceIssuesingrouphomeTransferredpt toGenoa SiteVMSomeonedidn'tknow theiraddressUsing adifferentGenoaSiteptdisconnectedwhile holdingwithLanguage lineGenoaSite atlunchPt hastrickvoicemailVPNIssues5 hangupscurrentlyinhospitalInout/Shelterwill notverify 3pieces ofIDpharmacistsplace youon hold10 WTsfor thedayAnotherPharmacyLessexpensiveCurrentlyin jail3 warmtransferscurrentlyin jailCurrentlyin nursinghomeGenesysIssueswarmtransferOne timeprescriptionsAppointmentneededDischargedfrom facility

LC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. yelled at BEFORE hang up
  2. Left due to insurance requirements
  3. Voicemail not set up
  4. List Ran Out
  5. pharmacist ask if we can see patient doesn't have refills
  6. Patient wants to Transfer RX back to Genoa
  7. Positive Story from PT
  8. wrong number
  9. does not take medication during summer
  10. I never used your pharmacy
  11. Pharmacy hours not convenient
  12. Inbound call
  13. I am busy and cannot take the call
  14. Genoa Site closed for the day
  15. currently out of the country
  16. left message
  17. Pet
  18. patient hangs up before transferring the call to the pharmacy site
  19. No longer taking medication
  20. injection filled at dr office
  21. Provided pt w/phone # to Genoa Site
  22. Pharmacist won't take the call
  23. Customer Service Issues
  24. in group home
  25. Transferred pt to Genoa Site VM
  26. Someone didn't know their address
  27. Using a different Genoa Site
  28. pt disconnected while holding with Language line
  29. Genoa Site at lunch
  30. Pt has trick voicemail
  31. VPN Issues
  32. 5 hang ups
  33. currently in hospital
  34. In out/Shelter
  35. will not verify 3 pieces of ID
  36. pharmacists place you on hold
  37. 10 WTs for the day
  38. Another Pharmacy Less expensive
  39. Currently in jail
  40. 3 warm transfers
  41. currently in jail
  42. Currently in nursing home
  43. Genesys Issues
  44. warm transfer
  45. One time prescriptions
  46. Appointment needed
  47. Discharged from facility