(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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currently in hospital
I am busy and cannot take the call
Genoa Site at lunch
Pet
Left due to insurance requirements
injection filled at dr office
Provided pt w/phone # to Genoa Site
will not verify 3 pieces of ID
Currently in jail
Another Pharmacy Less expensive
Transferred pt to Genoa Site VM
Positive Story from PT
Pt has trick voicemail
wrong number
Someone didn't know their address
Inbound call
Currently in nursing home
I never used your pharmacy
does not take medication during summer
In out/Shelter
left message
patient hangs up before transferring the call to the pharmacy site
List Ran Out
yelled at BEFORE hang up
Customer Service Issues
5 hang ups
10 WTs for the day
Genoa Site closed for the day
currently out of the country
VPN Issues
Pharmacist won't take the call
Patient wants to Transfer RX back to Genoa
Voicemail not set up
Genesys Issues
One time prescriptions
warm transfer
Pharmacy hours not convenient
Appointment needed
3 warm transfers
pharmacists place you on hold
Using a different Genoa Site
pharmacist ask if we can see patient doesn't have refills
