False. Thereis 1 fee of$34 for arange ofchecks$3.00False, youmust referthe client toOnlineBankingFalse, processthe paymentas an accountto accounttransferTrue,Refer tobranchFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeFalse, clientsmay useKey.com,however thereis still a servicecharge.False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsTrue, youcan processBill Pay stoppaymentsFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritProduct or toolboxguide/disclosurejump pageNo otheroptions fortransfer$34True, Clientneeds to havethe fee amountto cover thestop paymentKey.com,VRUSameDayYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$40BasicKYCHighRiskKYCRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Nextbusinessday$6.00False. Thereis 1 fee of$34 for arange ofchecks$3.00False, youmust referthe client toOnlineBankingFalse, processthe paymentas an accountto accounttransferTrue,Refer tobranchFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeFalse, clientsmay useKey.com,however thereis still a servicecharge.False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsTrue, youcan processBill Pay stoppaymentsFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritProduct or toolboxguide/disclosurejump pageNo otheroptions fortransfer$34True, Clientneeds to havethe fee amountto cover thestop paymentKey.com,VRUSameDayYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$40BasicKYCHighRiskKYCRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Nextbusinessday$6.00

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False. There is 1 fee of $34 for a range of checks
  2. $3.00
  3. False, you must refer the client to Online Banking
  4. False, process the payment as an account to account transfer
  5. True, Refer to branch
  6. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  7. False, clients may use Key.com, however there is still a service charge.
  8. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  9. Key employee/retiree checking accounts are not charged for stop payments
  10. True, you can process Bill Pay stop payments
  11. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  12. Product or tool box guide/disclosure jump page
  13. No other options for transfer
  14. $34
  15. True, Client needs to have the fee amount to cover the stop payment
  16. Key.com, VRU
  17. Same Day
  18. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  19. $40
  20. Basic KYC
  21. High Risk KYC
  22. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  23. Next business day
  24. $6.00