False, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecksKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, processthe paymentas an accountto accounttransferTrue, Clientneeds to havethe fee amountto cover thestop paymentYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeKey.com,VRUFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounHighRiskKYCNo otheroptions fortransfer$34True, youcan processBill Pay stoppayments$40$3.00SameDayNextbusinessdayRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.True,Refer tobranchProduct or toolboxguide/disclosurejump page$6.00False, youmust referthe client toOnlineBankingFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritBasicKYCFalse, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecksKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, processthe paymentas an accountto accounttransferTrue, Clientneeds to havethe fee amountto cover thestop paymentYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeKey.com,VRUFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounHighRiskKYCNo otheroptions fortransfer$34True, youcan processBill Pay stoppayments$40$3.00SameDayNextbusinessdayRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.True,Refer tobranchProduct or toolboxguide/disclosurejump page$6.00False, youmust referthe client toOnlineBankingFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritBasicKYC

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False, clients may use Key.com, however there is still a service charge.
  2. False. There is 1 fee of $34 for a range of checks
  3. Key employee/retiree checking accounts are not charged for stop payments
  4. False, process the payment as an account to account transfer
  5. True, Client needs to have the fee amount to cover the stop payment
  6. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  7. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  8. Key.com, VRU
  9. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  10. High Risk KYC
  11. No other options for transfer
  12. $34
  13. True, you can process Bill Pay stop payments
  14. $40
  15. $3.00
  16. Same Day
  17. Next business day
  18. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  19. True, Refer to branch
  20. Product or tool box guide/disclosure jump page
  21. $6.00
  22. False, you must refer the client to Online Banking
  23. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  24. Basic KYC