True, Clientneeds to havethe fee amountto cover thestop paymentProduct or toolboxguide/disclosurejump page$6.00True,Refer tobranchTrue, youcan processBill Pay stoppaymentsKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecksFalse, youmust referthe client toOnlineBankingKey.com,VRURefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounNo otheroptions fortransferSameDayBasicKYC$40False- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritNextbusinessdayYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$3.00$34False, processthe paymentas an accountto accounttransferHighRiskKYCTrue, Clientneeds to havethe fee amountto cover thestop paymentProduct or toolboxguide/disclosurejump page$6.00True,Refer tobranchTrue, youcan processBill Pay stoppaymentsKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecksFalse, youmust referthe client toOnlineBankingKey.com,VRURefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounNo otheroptions fortransferSameDayBasicKYC$40False- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritNextbusinessdayYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$3.00$34False, processthe paymentas an accountto accounttransferHighRiskKYC

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True, Client needs to have the fee amount to cover the stop payment
  2. Product or tool box guide/disclosure jump page
  3. $6.00
  4. True, Refer to branch
  5. True, you can process Bill Pay stop payments
  6. Key employee/retiree checking accounts are not charged for stop payments
  7. False, clients may use Key.com, however there is still a service charge.
  8. False. There is 1 fee of $34 for a range of checks
  9. False, you must refer the client to Online Banking
  10. Key.com, VRU
  11. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  12. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  13. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  14. No other options for transfer
  15. Same Day
  16. Basic KYC
  17. $40
  18. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  19. Next business day
  20. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  21. $3.00
  22. $34
  23. False, process the payment as an account to account transfer
  24. High Risk KYC