False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounTrue, Clientneeds to havethe fee amountto cover thestop payment$34True,Refer tobranchFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeBasicKYCKey.com,VRUFalse, clientsmay useKey.com,however thereis still a servicecharge.$3.00$40Product or toolboxguide/disclosurejump pageNo otheroptions fortransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.SameDayFalse, youmust referthe client toOnlineBanking$6.00Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse. Thereis 1 fee of$34 for arange ofchecksTrue, youcan processBill Pay stoppaymentsNextbusinessdayFalse, processthe paymentas an accountto accounttransferHighRiskKYCFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounTrue, Clientneeds to havethe fee amountto cover thestop payment$34True,Refer tobranchFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeBasicKYCKey.com,VRUFalse, clientsmay useKey.com,however thereis still a servicecharge.$3.00$40Product or toolboxguide/disclosurejump pageNo otheroptions fortransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.SameDayFalse, youmust referthe client toOnlineBanking$6.00Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse. Thereis 1 fee of$34 for arange ofchecksTrue, youcan processBill Pay stoppaymentsNextbusinessdayFalse, processthe paymentas an accountto accounttransferHighRiskKYCFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  2. True, Client needs to have the fee amount to cover the stop payment
  3. $34
  4. True, Refer to branch
  5. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  6. Basic KYC
  7. Key.com, VRU
  8. False, clients may use Key.com, however there is still a service charge.
  9. $3.00
  10. $40
  11. Product or tool box guide/disclosure jump page
  12. No other options for transfer
  13. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  14. Same Day
  15. False, you must refer the client to Online Banking
  16. $6.00
  17. Key employee/retiree checking accounts are not charged for stop payments
  18. False. There is 1 fee of $34 for a range of checks
  19. True, you can process Bill Pay stop payments
  20. Next business day
  21. False, process the payment as an account to account transfer
  22. High Risk KYC
  23. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  24. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)