BasicKYCFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeTrue, Clientneeds to havethe fee amountto cover thestop payment$6.00YES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)True, youcan processBill Pay stoppaymentsFalse, processthe paymentas an accountto accounttransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Product or toolboxguide/disclosurejump pageSameDayKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsNextbusinessday$34False, clientsmay useKey.com,however thereis still a servicecharge.False- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritTrue,Refer tobranchFalse, youmust referthe client toOnlineBanking$3.00HighRiskKYCKey.com,VRU$40False. Thereis 1 fee of$34 for arange ofchecksNo otheroptions fortransferFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounBasicKYCFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeTrue, Clientneeds to havethe fee amountto cover thestop payment$6.00YES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)True, youcan processBill Pay stoppaymentsFalse, processthe paymentas an accountto accounttransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Product or toolboxguide/disclosurejump pageSameDayKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsNextbusinessday$34False, clientsmay useKey.com,however thereis still a servicecharge.False- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritTrue,Refer tobranchFalse, youmust referthe client toOnlineBanking$3.00HighRiskKYCKey.com,VRU$40False. Thereis 1 fee of$34 for arange ofchecksNo otheroptions fortransferFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amoun

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Basic KYC
  2. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  3. True, Client needs to have the fee amount to cover the stop payment
  4. $6.00
  5. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  6. True, you can process Bill Pay stop payments
  7. False, process the payment as an account to account transfer
  8. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  9. Product or tool box guide/disclosure jump page
  10. Same Day
  11. Key employee/retiree checking accounts are not charged for stop payments
  12. Next business day
  13. $34
  14. False, clients may use Key.com, however there is still a service charge.
  15. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  16. True, Refer to branch
  17. False, you must refer the client to Online Banking
  18. $3.00
  19. High Risk KYC
  20. Key.com, VRU
  21. $40
  22. False. There is 1 fee of $34 for a range of checks
  23. No other options for transfer
  24. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun