True,Refer tobranchTrue, youcan processBill Pay stoppaymentsFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritNextbusinessday$40False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amoun$34True, Clientneeds to havethe fee amountto cover thestop paymentHighRiskKYCFalse. Thereis 1 fee of$34 for arange ofchecks$6.00No otheroptions fortransferSameDayFalse, youmust referthe client toOnlineBankingFalse, clientsmay useKey.com,however thereis still a servicecharge.Refer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsProduct or toolboxguide/disclosurejump pageKey.com,VRUFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeBasicKYCYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$3.00False, processthe paymentas an accountto accounttransferTrue,Refer tobranchTrue, youcan processBill Pay stoppaymentsFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritNextbusinessday$40False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amoun$34True, Clientneeds to havethe fee amountto cover thestop paymentHighRiskKYCFalse. Thereis 1 fee of$34 for arange ofchecks$6.00No otheroptions fortransferSameDayFalse, youmust referthe client toOnlineBankingFalse, clientsmay useKey.com,however thereis still a servicecharge.Refer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsProduct or toolboxguide/disclosurejump pageKey.com,VRUFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeBasicKYCYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)$3.00False, processthe paymentas an accountto accounttransfer

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True, Refer to branch
  2. True, you can process Bill Pay stop payments
  3. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  4. Next business day
  5. $40
  6. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  7. $34
  8. True, Client needs to have the fee amount to cover the stop payment
  9. High Risk KYC
  10. False. There is 1 fee of $34 for a range of checks
  11. $6.00
  12. No other options for transfer
  13. Same Day
  14. False, you must refer the client to Online Banking
  15. False, clients may use Key.com, however there is still a service charge.
  16. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  17. Key employee/retiree checking accounts are not charged for stop payments
  18. Product or tool box guide/disclosure jump page
  19. Key.com, VRU
  20. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  21. Basic KYC
  22. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  23. $3.00
  24. False, process the payment as an account to account transfer