True,Refer tobranchNextbusinessday$40True, youcan processBill Pay stoppayments$3.00Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsSameDayNo otheroptions fortransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Key.com,VRU$34False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)Product or toolboxguide/disclosurejump pageFalse, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecks$6.00False, processthe paymentas an accountto accounttransferFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritFalse, youmust referthe client toOnlineBankingFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounBasicKYCHighRiskKYCTrue, Clientneeds to havethe fee amountto cover thestop paymentTrue,Refer tobranchNextbusinessday$40True, youcan processBill Pay stoppayments$3.00Keyemployee/retireecheckingaccounts are notcharged for stoppaymentsSameDayNo otheroptions fortransferRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.Key.com,VRU$34False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)Product or toolboxguide/disclosurejump pageFalse, clientsmay useKey.com,however thereis still a servicecharge.False. Thereis 1 fee of$34 for arange ofchecks$6.00False, processthe paymentas an accountto accounttransferFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritFalse, youmust referthe client toOnlineBankingFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounBasicKYCHighRiskKYCTrue, Clientneeds to havethe fee amountto cover thestop payment

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True, Refer to branch
  2. Next business day
  3. $40
  4. True, you can process Bill Pay stop payments
  5. $3.00
  6. Key employee/retiree checking accounts are not charged for stop payments
  7. Same Day
  8. No other options for transfer
  9. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  10. Key.com, VRU
  11. $34
  12. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  13. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  14. Product or tool box guide/disclosure jump page
  15. False, clients may use Key.com, however there is still a service charge.
  16. False. There is 1 fee of $34 for a range of checks
  17. $6.00
  18. False, process the payment as an account to account transfer
  19. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  20. False, you must refer the client to Online Banking
  21. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  22. Basic KYC
  23. High Risk KYC
  24. True, Client needs to have the fee amount to cover the stop payment