Product or toolboxguide/disclosurejump page$34$6.00Refer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.$3.00False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounTrue, Clientneeds to havethe fee amountto cover thestop paymentFalse, youmust referthe client toOnlineBankingBasicKYCFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, clientsmay useKey.com,however thereis still a servicecharge.False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeTrue, youcan processBill Pay stoppaymentsFalse, processthe paymentas an accountto accounttransferNextbusinessdayKey.com,VRUHighRiskKYCSameDay$40YES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False. Thereis 1 fee of$34 for arange ofchecksNo otheroptions fortransferTrue,Refer tobranchProduct or toolboxguide/disclosurejump page$34$6.00Refer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.$3.00False, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounTrue, Clientneeds to havethe fee amountto cover thestop paymentFalse, youmust referthe client toOnlineBankingBasicKYCFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client foritKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsFalse, clientsmay useKey.com,however thereis still a servicecharge.False You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeTrue, youcan processBill Pay stoppaymentsFalse, processthe paymentas an accountto accounttransferNextbusinessdayKey.com,VRUHighRiskKYCSameDay$40YES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False. Thereis 1 fee of$34 for arange ofchecksNo otheroptions fortransferTrue,Refer tobranch

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product or tool box guide/disclosure jump page
  2. $34
  3. $6.00
  4. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  5. $3.00
  6. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  7. True, Client needs to have the fee amount to cover the stop payment
  8. False, you must refer the client to Online Banking
  9. Basic KYC
  10. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  11. Key employee/retiree checking accounts are not charged for stop payments
  12. False, clients may use Key.com, however there is still a service charge.
  13. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  14. True, you can process Bill Pay stop payments
  15. False, process the payment as an account to account transfer
  16. Next business day
  17. Key.com, VRU
  18. High Risk KYC
  19. Same Day
  20. $40
  21. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)
  22. False. There is 1 fee of $34 for a range of checks
  23. No other options for transfer
  24. True, Refer to branch