False, processthe paymentas an accountto accounttransferKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsBasicKYC$40False, clientsmay useKey.com,however thereis still a servicecharge.$6.00True, Clientneeds to havethe fee amountto cover thestop paymentFalse, youmust referthe client toOnlineBankingRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.HighRiskKYCKey.com,VRUProduct or toolboxguide/disclosurejump pageSameDayTrue,Refer tobranchNextbusinessdayFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeNo otheroptions fortransferFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client forit$3.00True, youcan processBill Pay stoppayments$34False. Thereis 1 fee of$34 for arange ofchecksYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)False, processthe paymentas an accountto accounttransferKeyemployee/retireecheckingaccounts are notcharged for stoppaymentsBasicKYC$40False, clientsmay useKey.com,however thereis still a servicecharge.$6.00True, Clientneeds to havethe fee amountto cover thestop paymentFalse, youmust referthe client toOnlineBankingRefer the clien to thebranch to open a newaccount, force pay itemsand place a restriction onthe account to avoid theoccurrence of fraudulenttransactions. When doingso, in the Descriptionfield, select 15 - Refer AllDB & CR and Reject.HighRiskKYCKey.com,VRUProduct or toolboxguide/disclosurejump pageSameDayTrue,Refer tobranchNextbusinessdayFalse You can placestop payments onaccounts that do nothave sufficient fundsto cover the servicechargeNo otheroptions fortransferFalse, Ask what type ofaccount the unknown accountis and review the CustomerProfile for that account type.Ifmore than one of that accounttype exists, use the AccountProfile titling to narrow theaccount type search, Verifythe date and amounFalse- If a third partycalls to report findinga client's checks,place a stoppayment but do notcharge the client forit$3.00True, youcan processBill Pay stoppayments$34False. Thereis 1 fee of$34 for arange ofchecksYES Jane can make thisrequest- With theexception of CRCaccounts, the client mustbe a signer/owner onboth the loan or line ofcredit account and on thetransfer from account(CRC is the exception)

Deposit Procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. False, process the payment as an account to account transfer
  2. Key employee/retiree checking accounts are not charged for stop payments
  3. Basic KYC
  4. $40
  5. False, clients may use Key.com, however there is still a service charge.
  6. $6.00
  7. True, Client needs to have the fee amount to cover the stop payment
  8. False, you must refer the client to Online Banking
  9. Refer the clien to the branch to open a new account, force pay items and place a restriction on the account to avoid the occurrence of fraudulent transactions. When doing so, in the Description field, select 15 - Refer All DB & CR and Reject.
  10. High Risk KYC
  11. Key.com, VRU
  12. Product or tool box guide/disclosure jump page
  13. Same Day
  14. True, Refer to branch
  15. Next business day
  16. False You can place stop payments on accounts that do not have sufficient funds to cover the service charge
  17. No other options for transfer
  18. False, Ask what type of account the unknown account is and review the Customer Profile for that account type.If more than one of that account type exists, use the Account Profile titling to narrow the account type search, Verify the date and amoun
  19. False- If a third party calls to report finding a client's checks, place a stop payment but do not charge the client for it
  20. $3.00
  21. True, you can process Bill Pay stop payments
  22. $34
  23. False. There is 1 fee of $34 for a range of checks
  24. YES Jane can make this request- With the exception of CRC accounts, the client must be a signer/owner on both the loan or line of credit account and on the transfer from account (CRC is the exception)