greet clientwith asmile overthe phone :Provide aservicesolutionbefore clienthas to askAddressclientconcernefficientlyAssistwith coinmachinesuggestupdatingcontactinformationSharehelpfulinformationFollow-upon a clientrequestBe patientandattentiveHelpclient withthe coffeemachinerecognizelong termclientturn off auto-pilot; beintentionalabout yourinteractionsUse clientname 3times duringconversationremember toask aboutsomethingspecific to aclientGreetclient witha smilesignup aclient forDigitalBankingTalk to clientabout onlineresourceaccessprovideclients withfriendlyfarewellLog aCRMreferralGive clienteducationalbankinformationOffer a smallunexpectedtoken ofappreciationto the clientinform abouta communityeventsponsoredby Centiermake anappointmentfor clientSolve aproblemfor a clientAssist withmultipleservices inone visitgreet clientwith asmile overthe phone :Provide aservicesolutionbefore clienthas to askAddressclientconcernefficientlyAssistwith coinmachinesuggestupdatingcontactinformationSharehelpfulinformationFollow-upon a clientrequestBe patientandattentiveHelpclient withthe coffeemachinerecognizelong termclientturn off auto-pilot; beintentionalabout yourinteractionsUse clientname 3times duringconversationremember toask aboutsomethingspecific to aclientGreetclient witha smilesignup aclient forDigitalBankingTalk to clientabout onlineresourceaccessprovideclients withfriendlyfarewellLog aCRMreferralGive clienteducationalbankinformationOffer a smallunexpectedtoken ofappreciationto the clientinform abouta communityeventsponsoredby Centiermake anappointmentfor clientSolve aproblemfor a clientAssist withmultipleservices inone visit

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet client with a smile over the phone :
  2. Provide a service solution before client has to ask
  3. Address client concern efficiently
  4. Assist with coin machine
  5. suggest updating contact information
  6. Share helpful information
  7. Follow-up on a client request
  8. Be patient and attentive
  9. Help client with the coffee machine
  10. recognize long term client
  11. turn off auto-pilot; be intentional about your interactions
  12. Use client name 3 times during conversation
  13. remember to ask about something specific to a client
  14. Greet client with a smile
  15. signup a client for Digital Banking
  16. Talk to client about online resource access
  17. provide clients with friendly farewell
  18. Log a CRM referral
  19. Give client educational bank information
  20. Offer a small unexpected token of appreciation to the client
  21. inform about a community event sponsored by Centier
  22. make an appointment for client
  23. Solve a problem for a client
  24. Assist with multiple services in one visit