Solve aproblemfor a clientSharehelpfulinformationrecognizelong termclientsignup aclient forDigitalBankinginform abouta communityeventsponsoredby CentiersuggestupdatingcontactinformationAssistwith coinmachineAssist withmultipleservices inone visitGive clienteducationalbankinformationturn off auto-pilot; beintentionalabout yourinteractionsProvide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :Follow-upon a clientrequestLog aCRMreferralOffer a smallunexpectedtoken ofappreciationto the clientremember toask aboutsomethingspecific to aclientmake anappointmentfor clientHelpclient withthe coffeemachineUse clientname 3times duringconversationprovideclients withfriendlyfarewellBe patientandattentiveTalk to clientabout onlineresourceaccessGreetclient witha smileAddressclientconcernefficientlySolve aproblemfor a clientSharehelpfulinformationrecognizelong termclientsignup aclient forDigitalBankinginform abouta communityeventsponsoredby CentiersuggestupdatingcontactinformationAssistwith coinmachineAssist withmultipleservices inone visitGive clienteducationalbankinformationturn off auto-pilot; beintentionalabout yourinteractionsProvide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :Follow-upon a clientrequestLog aCRMreferralOffer a smallunexpectedtoken ofappreciationto the clientremember toask aboutsomethingspecific to aclientmake anappointmentfor clientHelpclient withthe coffeemachineUse clientname 3times duringconversationprovideclients withfriendlyfarewellBe patientandattentiveTalk to clientabout onlineresourceaccessGreetclient witha smileAddressclientconcernefficiently

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a problem for a client
  2. Share helpful information
  3. recognize long term client
  4. signup a client for Digital Banking
  5. inform about a community event sponsored by Centier
  6. suggest updating contact information
  7. Assist with coin machine
  8. Assist with multiple services in one visit
  9. Give client educational bank information
  10. turn off auto-pilot; be intentional about your interactions
  11. Provide a service solution before client has to ask
  12. greet client with a smile over the phone :
  13. Follow-up on a client request
  14. Log a CRM referral
  15. Offer a small unexpected token of appreciation to the client
  16. remember to ask about something specific to a client
  17. make an appointment for client
  18. Help client with the coffee machine
  19. Use client name 3 times during conversation
  20. provide clients with friendly farewell
  21. Be patient and attentive
  22. Talk to client about online resource access
  23. Greet client with a smile
  24. Address client concern efficiently