Be patientandattentiveturn off auto-pilot; beintentionalabout yourinteractionsSolve aproblemfor a clientAssist withmultipleservices inone visitAssistwith coinmachineTalk to clientabout onlineresourceaccesssuggestupdatingcontactinformationinform abouta communityeventsponsoredby CentierAddressclientconcernefficientlyProvide aservicesolutionbefore clienthas to askremember toask aboutsomethingspecific to aclientgreet clientwith asmile overthe phone :Helpclient withthe coffeemachinesignup aclient forDigitalBankingmake anappointmentfor clientFollow-upon a clientrequestSharehelpfulinformationGreetclient witha smileGive clienteducationalbankinformationrecognizelong termclientLog aCRMreferralOffer a smallunexpectedtoken ofappreciationto the clientUse clientname 3times duringconversationprovideclients withfriendlyfarewellBe patientandattentiveturn off auto-pilot; beintentionalabout yourinteractionsSolve aproblemfor a clientAssist withmultipleservices inone visitAssistwith coinmachineTalk to clientabout onlineresourceaccesssuggestupdatingcontactinformationinform abouta communityeventsponsoredby CentierAddressclientconcernefficientlyProvide aservicesolutionbefore clienthas to askremember toask aboutsomethingspecific to aclientgreet clientwith asmile overthe phone :Helpclient withthe coffeemachinesignup aclient forDigitalBankingmake anappointmentfor clientFollow-upon a clientrequestSharehelpfulinformationGreetclient witha smileGive clienteducationalbankinformationrecognizelong termclientLog aCRMreferralOffer a smallunexpectedtoken ofappreciationto the clientUse clientname 3times duringconversationprovideclients withfriendlyfarewell

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be patient and attentive
  2. turn off auto-pilot; be intentional about your interactions
  3. Solve a problem for a client
  4. Assist with multiple services in one visit
  5. Assist with coin machine
  6. Talk to client about online resource access
  7. suggest updating contact information
  8. inform about a community event sponsored by Centier
  9. Address client concern efficiently
  10. Provide a service solution before client has to ask
  11. remember to ask about something specific to a client
  12. greet client with a smile over the phone :
  13. Help client with the coffee machine
  14. signup a client for Digital Banking
  15. make an appointment for client
  16. Follow-up on a client request
  17. Share helpful information
  18. Greet client with a smile
  19. Give client educational bank information
  20. recognize long term client
  21. Log a CRM referral
  22. Offer a small unexpected token of appreciation to the client
  23. Use client name 3 times during conversation
  24. provide clients with friendly farewell