greet clientwith asmile overthe phone :Assist withmultipleservices inone visitProvide aservicesolutionbefore clienthas to askUse clientname 3times duringconversationGreetclient witha smileturn off auto-pilot; beintentionalabout yourinteractionsprovideclients withfriendlyfarewellrecognizelong termclientAssistwith coinmachineTalk to clientabout onlineresourceaccesssignup aclient forDigitalBankingremember toask aboutsomethingspecific to aclientLog aCRMreferralinform abouta communityeventsponsoredby CentierGive clienteducationalbankinformationAddressclientconcernefficientlyFollow-upon a clientrequestSharehelpfulinformationmake anappointmentfor clientOffer a smallunexpectedtoken ofappreciationto the clientsuggestupdatingcontactinformationBe patientandattentiveHelpclient withthe coffeemachineSolve aproblemfor a clientgreet clientwith asmile overthe phone :Assist withmultipleservices inone visitProvide aservicesolutionbefore clienthas to askUse clientname 3times duringconversationGreetclient witha smileturn off auto-pilot; beintentionalabout yourinteractionsprovideclients withfriendlyfarewellrecognizelong termclientAssistwith coinmachineTalk to clientabout onlineresourceaccesssignup aclient forDigitalBankingremember toask aboutsomethingspecific to aclientLog aCRMreferralinform abouta communityeventsponsoredby CentierGive clienteducationalbankinformationAddressclientconcernefficientlyFollow-upon a clientrequestSharehelpfulinformationmake anappointmentfor clientOffer a smallunexpectedtoken ofappreciationto the clientsuggestupdatingcontactinformationBe patientandattentiveHelpclient withthe coffeemachineSolve aproblemfor a client

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet client with a smile over the phone :
  2. Assist with multiple services in one visit
  3. Provide a service solution before client has to ask
  4. Use client name 3 times during conversation
  5. Greet client with a smile
  6. turn off auto-pilot; be intentional about your interactions
  7. provide clients with friendly farewell
  8. recognize long term client
  9. Assist with coin machine
  10. Talk to client about online resource access
  11. signup a client for Digital Banking
  12. remember to ask about something specific to a client
  13. Log a CRM referral
  14. inform about a community event sponsored by Centier
  15. Give client educational bank information
  16. Address client concern efficiently
  17. Follow-up on a client request
  18. Share helpful information
  19. make an appointment for client
  20. Offer a small unexpected token of appreciation to the client
  21. suggest updating contact information
  22. Be patient and attentive
  23. Help client with the coffee machine
  24. Solve a problem for a client