remember toask aboutsomethingspecific to aclientprovideclients withfriendlyfarewellAddressclientconcernefficientlyGive clienteducationalbankinformationturn off auto-pilot; beintentionalabout yourinteractionsSharehelpfulinformationinform abouta communityeventsponsoredby Centiermake anappointmentfor clientHelpclient withthe coffeemachineOffer a smallunexpectedtoken ofappreciationto the clientBe patientandattentiveGreetclient witha smileTalk to clientabout onlineresourceaccessLog aCRMreferralsuggestupdatingcontactinformationProvide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :recognizelong termclientUse clientname 3times duringconversationSolve aproblemfor a clientAssistwith coinmachineAssist withmultipleservices inone visitsignup aclient forDigitalBankingFollow-upon a clientrequestremember toask aboutsomethingspecific to aclientprovideclients withfriendlyfarewellAddressclientconcernefficientlyGive clienteducationalbankinformationturn off auto-pilot; beintentionalabout yourinteractionsSharehelpfulinformationinform abouta communityeventsponsoredby Centiermake anappointmentfor clientHelpclient withthe coffeemachineOffer a smallunexpectedtoken ofappreciationto the clientBe patientandattentiveGreetclient witha smileTalk to clientabout onlineresourceaccessLog aCRMreferralsuggestupdatingcontactinformationProvide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :recognizelong termclientUse clientname 3times duringconversationSolve aproblemfor a clientAssistwith coinmachineAssist withmultipleservices inone visitsignup aclient forDigitalBankingFollow-upon a clientrequest

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. remember to ask about something specific to a client
  2. provide clients with friendly farewell
  3. Address client concern efficiently
  4. Give client educational bank information
  5. turn off auto-pilot; be intentional about your interactions
  6. Share helpful information
  7. inform about a community event sponsored by Centier
  8. make an appointment for client
  9. Help client with the coffee machine
  10. Offer a small unexpected token of appreciation to the client
  11. Be patient and attentive
  12. Greet client with a smile
  13. Talk to client about online resource access
  14. Log a CRM referral
  15. suggest updating contact information
  16. Provide a service solution before client has to ask
  17. greet client with a smile over the phone :
  18. recognize long term client
  19. Use client name 3 times during conversation
  20. Solve a problem for a client
  21. Assist with coin machine
  22. Assist with multiple services in one visit
  23. signup a client for Digital Banking
  24. Follow-up on a client request