Provide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :remember toask aboutsomethingspecific to aclientFollow-upon a clientrequestrecognizelong termclientOffer a smallunexpectedtoken ofappreciationto the clientAssistwith coinmachineprovideclients withfriendlyfarewellinform abouta communityeventsponsoredby CentierAddressclientconcernefficientlyAssist withmultipleservices inone visitGive clienteducationalbankinformationSolve aproblemfor a clientsignup aclient forDigitalBankingLog aCRMreferralTalk to clientabout onlineresourceaccessUse clientname 3times duringconversationBe patientandattentiveturn off auto-pilot; beintentionalabout yourinteractionsSharehelpfulinformationmake anappointmentfor clientHelpclient withthe coffeemachineGreetclient witha smilesuggestupdatingcontactinformationProvide aservicesolutionbefore clienthas to askgreet clientwith asmile overthe phone :remember toask aboutsomethingspecific to aclientFollow-upon a clientrequestrecognizelong termclientOffer a smallunexpectedtoken ofappreciationto the clientAssistwith coinmachineprovideclients withfriendlyfarewellinform abouta communityeventsponsoredby CentierAddressclientconcernefficientlyAssist withmultipleservices inone visitGive clienteducationalbankinformationSolve aproblemfor a clientsignup aclient forDigitalBankingLog aCRMreferralTalk to clientabout onlineresourceaccessUse clientname 3times duringconversationBe patientandattentiveturn off auto-pilot; beintentionalabout yourinteractionsSharehelpfulinformationmake anappointmentfor clientHelpclient withthe coffeemachineGreetclient witha smilesuggestupdatingcontactinformation

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a service solution before client has to ask
  2. greet client with a smile over the phone :
  3. remember to ask about something specific to a client
  4. Follow-up on a client request
  5. recognize long term client
  6. Offer a small unexpected token of appreciation to the client
  7. Assist with coin machine
  8. provide clients with friendly farewell
  9. inform about a community event sponsored by Centier
  10. Address client concern efficiently
  11. Assist with multiple services in one visit
  12. Give client educational bank information
  13. Solve a problem for a client
  14. signup a client for Digital Banking
  15. Log a CRM referral
  16. Talk to client about online resource access
  17. Use client name 3 times during conversation
  18. Be patient and attentive
  19. turn off auto-pilot; be intentional about your interactions
  20. Share helpful information
  21. make an appointment for client
  22. Help client with the coffee machine
  23. Greet client with a smile
  24. suggest updating contact information