provideclients withfriendlyfarewellTalk to clientabout onlineresourceaccessSolve aproblemfor a clientProvide aservicesolutionbefore clienthas to askHelpclient withthe coffeemachineremember toask aboutsomethingspecific to aclientBe patientandattentiveSharehelpfulinformationAssistwith coinmachineAddressclientconcernefficientlyFollow-upon a clientrequestsignup aclient forDigitalBankingLog aCRMreferralrecognizelong termclientsuggestupdatingcontactinformationinform abouta communityeventsponsoredby CentierAssist withmultipleservices inone visitGreetclient witha smileturn off auto-pilot; beintentionalabout yourinteractionsgreet clientwith asmile overthe phone :Use clientname 3times duringconversationGive clienteducationalbankinformationmake anappointmentfor clientOffer a smallunexpectedtoken ofappreciationto the clientprovideclients withfriendlyfarewellTalk to clientabout onlineresourceaccessSolve aproblemfor a clientProvide aservicesolutionbefore clienthas to askHelpclient withthe coffeemachineremember toask aboutsomethingspecific to aclientBe patientandattentiveSharehelpfulinformationAssistwith coinmachineAddressclientconcernefficientlyFollow-upon a clientrequestsignup aclient forDigitalBankingLog aCRMreferralrecognizelong termclientsuggestupdatingcontactinformationinform abouta communityeventsponsoredby CentierAssist withmultipleservices inone visitGreetclient witha smileturn off auto-pilot; beintentionalabout yourinteractionsgreet clientwith asmile overthe phone :Use clientname 3times duringconversationGive clienteducationalbankinformationmake anappointmentfor clientOffer a smallunexpectedtoken ofappreciationto the client

BE OUR GUEST - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. provide clients with friendly farewell
  2. Talk to client about online resource access
  3. Solve a problem for a client
  4. Provide a service solution before client has to ask
  5. Help client with the coffee machine
  6. remember to ask about something specific to a client
  7. Be patient and attentive
  8. Share helpful information
  9. Assist with coin machine
  10. Address client concern efficiently
  11. Follow-up on a client request
  12. signup a client for Digital Banking
  13. Log a CRM referral
  14. recognize long term client
  15. suggest updating contact information
  16. inform about a community event sponsored by Centier
  17. Assist with multiple services in one visit
  18. Greet client with a smile
  19. turn off auto-pilot; be intentional about your interactions
  20. greet client with a smile over the phone :
  21. Use client name 3 times during conversation
  22. Give client educational bank information
  23. make an appointment for client
  24. Offer a small unexpected token of appreciation to the client