SLAMissedWe need anEngineerwith EMEAor APACavailabilityEscalationreassignedmore than3 timesFixDeployed -No detailsabout fixALLCAPSTYPINGPM pulls inEngineeringEngineeringtagged morethan twicefor aresponseMennyTaggedEngineeringasks forinformationthat's already inthe escalationError istransientSundaydeploymentbroke newthingsWaiting forclosure forover 3daysEngineeringpulls in PMPatchmisseddeploymentwindowShouldbe anFRApolloErrorMore than 2Engineer'sshow up ona callEngineeringneeded onstandbySubparRCAEscalationClosedwithoutRCAEscalationnot assignedover 24hoursWhy wasthisescalated? /Where is theissue?Engineeringcan't accessthe tenant tovalidateEngineeringis unable toreproducean errorSLAMissedWe need anEngineerwith EMEAor APACavailabilityEscalationreassignedmore than3 timesFixDeployed -No detailsabout fixALLCAPSTYPINGPM pulls inEngineeringEngineeringtagged morethan twicefor aresponseMennyTaggedEngineeringasks forinformationthat's already inthe escalationError istransientSundaydeploymentbroke newthingsWaiting forclosure forover 3daysEngineeringpulls in PMPatchmisseddeploymentwindowShouldbe anFRApolloErrorMore than 2Engineer'sshow up ona callEngineeringneeded onstandbySubparRCAEscalationClosedwithoutRCAEscalationnot assignedover 24hoursWhy wasthisescalated? /Where is theissue?Engineeringcan't accessthe tenant tovalidateEngineeringis unable toreproducean error

Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. SLA Missed
  2. We need an Engineer with EMEA or APAC availability
  3. Escalation reassigned more than 3 times
  4. Fix Deployed - No details about fix
  5. ALL CAPS TYPING
  6. PM pulls in Engineering
  7. Engineering tagged more than twice for a response
  8. Menny Tagged
  9. Engineering asks for information that's already in the escalation
  10. Error is transient
  11. Sunday deployment broke new things
  12. Waiting for closure for over 3 days
  13. Engineering pulls in PM
  14. Patch missed deployment window
  15. Should be an FR
  16. Apollo Error
  17. More than 2 Engineer's show up on a call
  18. Engineering needed on standby
  19. Subpar RCA
  20. Escalation Closed without RCA
  21. Escalation not assigned over 24 hours
  22. Why was this escalated? / Where is the issue?
  23. Engineering can't access the tenant to validate
  24. Engineering is unable to reproduce an error