DifficultCustomerTeamCollaborationHandlingComplaintsProactiveAssistanceServiceDelaysCustomerRetentionHandlingReturnsCustomer'sPreferredNameCustomerFeedbackProductRecommendationClearCommunicationPromotingExtrasUpsetCustomerCross-SellingMeetingCustomerNeedsProblemResolutionProductKnowledgeUpsellingPersonalizedServiceGreetingCustomersTimelyFollow-UpExceedingExpectationsEmpathyinServiceServiceRecoveryApologyforMistakesDifficultCustomerTeamCollaborationHandlingComplaintsProactiveAssistanceServiceDelaysCustomerRetentionHandlingReturnsCustomer'sPreferredNameCustomerFeedbackProductRecommendationClearCommunicationPromotingExtrasUpsetCustomerCross-SellingMeetingCustomerNeedsProblemResolutionProductKnowledgeUpsellingPersonalizedServiceGreetingCustomersTimelyFollow-UpExceedingExpectationsEmpathyinServiceServiceRecoveryApologyforMistakes

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Difficult Customer
  2. Team Collaboration
  3. Handling Complaints
  4. Proactive Assistance
  5. Service Delays
  6. Customer Retention
  7. Handling Returns
  8. Customer's Preferred Name
  9. Customer Feedback
  10. Product Recommendation
  11. Clear Communication
  12. Promoting Extras
  13. Upset Customer
  14. Cross-Selling
  15. Meeting Customer Needs
  16. Problem Resolution
  17. Product Knowledge
  18. Upselling
  19. Personalized Service
  20. Greeting Customers
  21. Timely Follow-Up
  22. Exceeding Expectations
  23. Empathy in Service
  24. Service Recovery
  25. Apology for Mistakes