ExceedingExpectationsHandlingReturnsCustomerFeedbackPromotingExtrasDifficultCustomerPersonalizedServiceHandlingComplaintsProductRecommendationUpsellingCross-SellingServiceDelaysProactiveAssistanceGreetingCustomersProductKnowledgeUpsetCustomerProblemResolutionTimelyFollow-UpEmpathyinServiceCustomer'sPreferredNameApologyforMistakesCustomerRetentionTeamCollaborationMeetingCustomerNeedsClearCommunicationServiceRecoveryExceedingExpectationsHandlingReturnsCustomerFeedbackPromotingExtrasDifficultCustomerPersonalizedServiceHandlingComplaintsProductRecommendationUpsellingCross-SellingServiceDelaysProactiveAssistanceGreetingCustomersProductKnowledgeUpsetCustomerProblemResolutionTimelyFollow-UpEmpathyinServiceCustomer'sPreferredNameApologyforMistakesCustomerRetentionTeamCollaborationMeetingCustomerNeedsClearCommunicationServiceRecovery

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceeding Expectations
  2. Handling Returns
  3. Customer Feedback
  4. Promoting Extras
  5. Difficult Customer
  6. Personalized Service
  7. Handling Complaints
  8. Product Recommendation
  9. Upselling
  10. Cross-Selling
  11. Service Delays
  12. Proactive Assistance
  13. Greeting Customers
  14. Product Knowledge
  15. Upset Customer
  16. Problem Resolution
  17. Timely Follow-Up
  18. Empathy in Service
  19. Customer's Preferred Name
  20. Apology for Mistakes
  21. Customer Retention
  22. Team Collaboration
  23. Meeting Customer Needs
  24. Clear Communication
  25. Service Recovery