GreetingCustomersExceedingExpectationsCustomer'sPreferredNameCross-SellingTimelyFollow-UpProactiveAssistanceProductRecommendationPromotingExtrasTeamCollaborationDifficultCustomerProblemResolutionServiceDelaysCustomerRetentionApologyforMistakesEmpathyinServiceHandlingReturnsHandlingComplaintsCustomerFeedbackMeetingCustomerNeedsServiceRecoveryUpsetCustomerClearCommunicationPersonalizedServiceUpsellingProductKnowledgeGreetingCustomersExceedingExpectationsCustomer'sPreferredNameCross-SellingTimelyFollow-UpProactiveAssistanceProductRecommendationPromotingExtrasTeamCollaborationDifficultCustomerProblemResolutionServiceDelaysCustomerRetentionApologyforMistakesEmpathyinServiceHandlingReturnsHandlingComplaintsCustomerFeedbackMeetingCustomerNeedsServiceRecoveryUpsetCustomerClearCommunicationPersonalizedServiceUpsellingProductKnowledge

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greeting Customers
  2. Exceeding Expectations
  3. Customer's Preferred Name
  4. Cross-Selling
  5. Timely Follow-Up
  6. Proactive Assistance
  7. Product Recommendation
  8. Promoting Extras
  9. Team Collaboration
  10. Difficult Customer
  11. Problem Resolution
  12. Service Delays
  13. Customer Retention
  14. Apology for Mistakes
  15. Empathy in Service
  16. Handling Returns
  17. Handling Complaints
  18. Customer Feedback
  19. Meeting Customer Needs
  20. Service Recovery
  21. Upset Customer
  22. Clear Communication
  23. Personalized Service
  24. Upselling
  25. Product Knowledge