ClearCommunicationCustomer'sPreferredNameServiceRecoveryPromotingExtrasProactiveAssistanceCustomerRetentionProblemResolutionServiceDelaysHandlingComplaintsExceedingExpectationsUpsellingApologyforMistakesMeetingCustomerNeedsPersonalizedServiceEmpathyinServiceHandlingReturnsTeamCollaborationUpsetCustomerDifficultCustomerTimelyFollow-UpProductRecommendationCustomerFeedbackProductKnowledgeGreetingCustomersCross-SellingClearCommunicationCustomer'sPreferredNameServiceRecoveryPromotingExtrasProactiveAssistanceCustomerRetentionProblemResolutionServiceDelaysHandlingComplaintsExceedingExpectationsUpsellingApologyforMistakesMeetingCustomerNeedsPersonalizedServiceEmpathyinServiceHandlingReturnsTeamCollaborationUpsetCustomerDifficultCustomerTimelyFollow-UpProductRecommendationCustomerFeedbackProductKnowledgeGreetingCustomersCross-Selling

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear Communication
  2. Customer's Preferred Name
  3. Service Recovery
  4. Promoting Extras
  5. Proactive Assistance
  6. Customer Retention
  7. Problem Resolution
  8. Service Delays
  9. Handling Complaints
  10. Exceeding Expectations
  11. Upselling
  12. Apology for Mistakes
  13. Meeting Customer Needs
  14. Personalized Service
  15. Empathy in Service
  16. Handling Returns
  17. Team Collaboration
  18. Upset Customer
  19. Difficult Customer
  20. Timely Follow-Up
  21. Product Recommendation
  22. Customer Feedback
  23. Product Knowledge
  24. Greeting Customers
  25. Cross-Selling