TeamCollaborationProblemResolutionServiceDelaysCustomer'sPreferredNamePromotingExtrasProductKnowledgeProductRecommendationExceedingExpectationsCross-SellingEmpathyinServiceClearCommunicationProactiveAssistanceCustomerRetentionHandlingComplaintsDifficultCustomerGreetingCustomersMeetingCustomerNeedsUpsellingServiceRecoveryCustomerFeedbackUpsetCustomerPersonalizedServiceHandlingReturnsTimelyFollow-UpApologyforMistakesTeamCollaborationProblemResolutionServiceDelaysCustomer'sPreferredNamePromotingExtrasProductKnowledgeProductRecommendationExceedingExpectationsCross-SellingEmpathyinServiceClearCommunicationProactiveAssistanceCustomerRetentionHandlingComplaintsDifficultCustomerGreetingCustomersMeetingCustomerNeedsUpsellingServiceRecoveryCustomerFeedbackUpsetCustomerPersonalizedServiceHandlingReturnsTimelyFollow-UpApologyforMistakes

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Team Collaboration
  2. Problem Resolution
  3. Service Delays
  4. Customer's Preferred Name
  5. Promoting Extras
  6. Product Knowledge
  7. Product Recommendation
  8. Exceeding Expectations
  9. Cross-Selling
  10. Empathy in Service
  11. Clear Communication
  12. Proactive Assistance
  13. Customer Retention
  14. Handling Complaints
  15. Difficult Customer
  16. Greeting Customers
  17. Meeting Customer Needs
  18. Upselling
  19. Service Recovery
  20. Customer Feedback
  21. Upset Customer
  22. Personalized Service
  23. Handling Returns
  24. Timely Follow-Up
  25. Apology for Mistakes