AverageTalkTimeAbandonedCallExpectedWait Time(EWT)CallHandlingAnalysisComputerTelephonyIntegration(CTI)CallRecordingCallCenterScheduleAdherenceCallRoutingInboundInteractiveVoiceResponse(IVR)DocumentManagementSystem(DMS)WorkforceManagement(WFM)CoachCustomerExperienceManagement(CEM)OutboundCallingLineIdentity(CLI)CustomerRelationshipManagement(CRM)WrapTimeAutomaticCallDistributor(ACD)AverageHandlingTime(AHT)VoiceResponseUnit(VRU)CallBlendingAutomaticSpeechRecognition(ASR)AgentStatusWebSelf-ServiceCallCenterManagerPredictiveDialerFirst CallResolution(FCR)AgentPowerDialerAverageTalkTimeAbandonedCallExpectedWait Time(EWT)CallHandlingAnalysisComputerTelephonyIntegration(CTI)CallRecordingCallCenterScheduleAdherenceCallRoutingInboundInteractiveVoiceResponse(IVR)DocumentManagementSystem(DMS)WorkforceManagement(WFM)CoachCustomerExperienceManagement(CEM)OutboundCallingLineIdentity(CLI)CustomerRelationshipManagement(CRM)WrapTimeAutomaticCallDistributor(ACD)AverageHandlingTime(AHT)VoiceResponseUnit(VRU)CallBlendingAutomaticSpeechRecognition(ASR)AgentStatusWebSelf-ServiceCallCenterManagerPredictiveDialerFirst CallResolution(FCR)AgentPowerDialer

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Talk Time
  2. Abandoned Call
  3. Expected Wait Time (EWT)
  4. Call Handling Analysis
  5. Computer Telephony Integration (CTI)
  6. Call Recording
  7. Call Center Schedule Adherence
  8. Call Routing
  9. Inbound
  10. Interactive Voice Response (IVR)
  11. Document Management System (DMS)
  12. Workforce Management (WFM)
  13. Coach
  14. Customer Experience Management (CEM)
  15. Outbound
  16. Calling Line Identity (CLI)
  17. Customer Relationship Management (CRM)
  18. Wrap Time
  19. Automatic Call Distributor (ACD)
  20. Average Handling Time (AHT)
  21. Voice Response Unit (VRU)
  22. Call Blending
  23. Automatic Speech Recognition (ASR)
  24. Agent Status
  25. Web Self-Service
  26. Call Center Manager
  27. Predictive Dialer
  28. First Call Resolution (FCR)
  29. Agent
  30. Power Dialer