First CallResolution(FCR)WrapTimeInboundCallCenterScheduleAdherencePredictiveDialerAgentStatusAutomaticSpeechRecognition(ASR)CallRecordingAutomaticCallDistributor(ACD)CallCenterManagerVoiceResponseUnit(VRU)CustomerExperienceManagement(CEM)AverageTalkTimeCallBlendingCallRoutingComputerTelephonyIntegration(CTI)AgentWorkforceManagement(WFM)PowerDialerExpectedWait Time(EWT)OutboundCallHandlingAnalysisAverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)CallingLineIdentity(CLI)DocumentManagementSystem(DMS)AbandonedCallCoachWebSelf-ServiceInteractiveVoiceResponse(IVR)First CallResolution(FCR)WrapTimeInboundCallCenterScheduleAdherencePredictiveDialerAgentStatusAutomaticSpeechRecognition(ASR)CallRecordingAutomaticCallDistributor(ACD)CallCenterManagerVoiceResponseUnit(VRU)CustomerExperienceManagement(CEM)AverageTalkTimeCallBlendingCallRoutingComputerTelephonyIntegration(CTI)AgentWorkforceManagement(WFM)PowerDialerExpectedWait Time(EWT)OutboundCallHandlingAnalysisAverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)CallingLineIdentity(CLI)DocumentManagementSystem(DMS)AbandonedCallCoachWebSelf-ServiceInteractiveVoiceResponse(IVR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution (FCR)
  2. Wrap Time
  3. Inbound
  4. Call Center Schedule Adherence
  5. Predictive Dialer
  6. Agent Status
  7. Automatic Speech Recognition (ASR)
  8. Call Recording
  9. Automatic Call Distributor (ACD)
  10. Call Center Manager
  11. Voice Response Unit (VRU)
  12. Customer Experience Management (CEM)
  13. Average Talk Time
  14. Call Blending
  15. Call Routing
  16. Computer Telephony Integration (CTI)
  17. Agent
  18. Workforce Management (WFM)
  19. Power Dialer
  20. Expected Wait Time (EWT)
  21. Outbound
  22. Call Handling Analysis
  23. Average Handling Time (AHT)
  24. Customer Relationship Management (CRM)
  25. Calling Line Identity (CLI)
  26. Document Management System (DMS)
  27. Abandoned Call
  28. Coach
  29. Web Self-Service
  30. Interactive Voice Response (IVR)