CoachFirst CallResolution(FCR)AbandonedCallExpectedWait Time(EWT)WebSelf-ServiceWrapTimeCallingLineIdentity(CLI)CustomerExperienceManagement(CEM)InboundAverageHandlingTime(AHT)AutomaticSpeechRecognition(ASR)DocumentManagementSystem(DMS)CallBlendingCallHandlingAnalysisCustomerRelationshipManagement(CRM)PowerDialerCallRoutingComputerTelephonyIntegration(CTI)InteractiveVoiceResponse(IVR)WorkforceManagement(WFM)CallCenterManagerAutomaticCallDistributor(ACD)OutboundPredictiveDialerVoiceResponseUnit(VRU)AverageTalkTimeAgentCallCenterScheduleAdherenceAgentStatusCallRecordingCoachFirst CallResolution(FCR)AbandonedCallExpectedWait Time(EWT)WebSelf-ServiceWrapTimeCallingLineIdentity(CLI)CustomerExperienceManagement(CEM)InboundAverageHandlingTime(AHT)AutomaticSpeechRecognition(ASR)DocumentManagementSystem(DMS)CallBlendingCallHandlingAnalysisCustomerRelationshipManagement(CRM)PowerDialerCallRoutingComputerTelephonyIntegration(CTI)InteractiveVoiceResponse(IVR)WorkforceManagement(WFM)CallCenterManagerAutomaticCallDistributor(ACD)OutboundPredictiveDialerVoiceResponseUnit(VRU)AverageTalkTimeAgentCallCenterScheduleAdherenceAgentStatusCallRecording

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach
  2. First Call Resolution (FCR)
  3. Abandoned Call
  4. Expected Wait Time (EWT)
  5. Web Self-Service
  6. Wrap Time
  7. Calling Line Identity (CLI)
  8. Customer Experience Management (CEM)
  9. Inbound
  10. Average Handling Time (AHT)
  11. Automatic Speech Recognition (ASR)
  12. Document Management System (DMS)
  13. Call Blending
  14. Call Handling Analysis
  15. Customer Relationship Management (CRM)
  16. Power Dialer
  17. Call Routing
  18. Computer Telephony Integration (CTI)
  19. Interactive Voice Response (IVR)
  20. Workforce Management (WFM)
  21. Call Center Manager
  22. Automatic Call Distributor (ACD)
  23. Outbound
  24. Predictive Dialer
  25. Voice Response Unit (VRU)
  26. Average Talk Time
  27. Agent
  28. Call Center Schedule Adherence
  29. Agent Status
  30. Call Recording