AgentAbandonedCallPredictiveDialerExpectedWait Time(EWT)AverageTalkTimeInboundComputerTelephonyIntegration(CTI)CallingLineIdentity(CLI)WorkforceManagement(WFM)AutomaticCallDistributor(ACD)CallRecordingCoachFirst CallResolution(FCR)WrapTimeAverageHandlingTime(AHT)CallRoutingCallBlendingCustomerExperienceManagement(CEM)CallCenterManagerPowerDialerInteractiveVoiceResponse(IVR)OutboundCustomerRelationshipManagement(CRM)WebSelf-ServiceAutomaticSpeechRecognition(ASR)AgentStatusCallCenterScheduleAdherenceCallHandlingAnalysisDocumentManagementSystem(DMS)VoiceResponseUnit(VRU)AgentAbandonedCallPredictiveDialerExpectedWait Time(EWT)AverageTalkTimeInboundComputerTelephonyIntegration(CTI)CallingLineIdentity(CLI)WorkforceManagement(WFM)AutomaticCallDistributor(ACD)CallRecordingCoachFirst CallResolution(FCR)WrapTimeAverageHandlingTime(AHT)CallRoutingCallBlendingCustomerExperienceManagement(CEM)CallCenterManagerPowerDialerInteractiveVoiceResponse(IVR)OutboundCustomerRelationshipManagement(CRM)WebSelf-ServiceAutomaticSpeechRecognition(ASR)AgentStatusCallCenterScheduleAdherenceCallHandlingAnalysisDocumentManagementSystem(DMS)VoiceResponseUnit(VRU)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent
  2. Abandoned Call
  3. Predictive Dialer
  4. Expected Wait Time (EWT)
  5. Average Talk Time
  6. Inbound
  7. Computer Telephony Integration (CTI)
  8. Calling Line Identity (CLI)
  9. Workforce Management (WFM)
  10. Automatic Call Distributor (ACD)
  11. Call Recording
  12. Coach
  13. First Call Resolution (FCR)
  14. Wrap Time
  15. Average Handling Time (AHT)
  16. Call Routing
  17. Call Blending
  18. Customer Experience Management (CEM)
  19. Call Center Manager
  20. Power Dialer
  21. Interactive Voice Response (IVR)
  22. Outbound
  23. Customer Relationship Management (CRM)
  24. Web Self-Service
  25. Automatic Speech Recognition (ASR)
  26. Agent Status
  27. Call Center Schedule Adherence
  28. Call Handling Analysis
  29. Document Management System (DMS)
  30. Voice Response Unit (VRU)