Interactive Voice Response (IVR) Call Blending Call Recording Average Talk Time Workforce Management (WFM) Customer Relationship Management (CRM) Agent Document Management System (DMS) Power Dialer Voice Response Unit (VRU) Computer Telephony Integration (CTI) Predictive Dialer Expected Wait Time (EWT) Calling Line Identity (CLI) Average Handling Time (AHT) Call Center Manager First Call Resolution (FCR) Automatic Speech Recognition (ASR) Automatic Call Distributor (ACD) Customer Experience Management (CEM) Wrap Time Abandoned Call Agent Status Coach Outbound Call Center Schedule Adherence Inbound Call Handling Analysis Web Self- Service Call Routing Interactive Voice Response (IVR) Call Blending Call Recording Average Talk Time Workforce Management (WFM) Customer Relationship Management (CRM) Agent Document Management System (DMS) Power Dialer Voice Response Unit (VRU) Computer Telephony Integration (CTI) Predictive Dialer Expected Wait Time (EWT) Calling Line Identity (CLI) Average Handling Time (AHT) Call Center Manager First Call Resolution (FCR) Automatic Speech Recognition (ASR) Automatic Call Distributor (ACD) Customer Experience Management (CEM) Wrap Time Abandoned Call Agent Status Coach Outbound Call Center Schedule Adherence Inbound Call Handling Analysis Web Self- Service Call Routing
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Interactive Voice Response (IVR)
Call Blending
Call Recording
Average Talk Time
Workforce Management (WFM)
Customer Relationship Management (CRM)
Agent
Document Management System (DMS)
Power Dialer
Voice Response Unit (VRU)
Computer Telephony Integration (CTI)
Predictive Dialer
Expected Wait Time (EWT)
Calling Line Identity (CLI)
Average Handling Time (AHT)
Call Center Manager
First Call Resolution (FCR)
Automatic Speech Recognition (ASR)
Automatic Call Distributor (ACD)
Customer Experience Management (CEM)
Wrap Time
Abandoned Call
Agent Status
Coach
Outbound
Call Center Schedule Adherence
Inbound
Call Handling Analysis
Web Self-Service
Call Routing