InteractiveVoiceResponse(IVR)CallBlendingCallRecordingAverageTalkTimeWorkforceManagement(WFM)CustomerRelationshipManagement(CRM)AgentDocumentManagementSystem(DMS)PowerDialerVoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)PredictiveDialerExpectedWait Time(EWT)CallingLineIdentity(CLI)AverageHandlingTime(AHT)CallCenterManagerFirst CallResolution(FCR)AutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)CustomerExperienceManagement(CEM)WrapTimeAbandonedCallAgentStatusCoachOutboundCallCenterScheduleAdherenceInboundCallHandlingAnalysisWebSelf-ServiceCallRoutingInteractiveVoiceResponse(IVR)CallBlendingCallRecordingAverageTalkTimeWorkforceManagement(WFM)CustomerRelationshipManagement(CRM)AgentDocumentManagementSystem(DMS)PowerDialerVoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)PredictiveDialerExpectedWait Time(EWT)CallingLineIdentity(CLI)AverageHandlingTime(AHT)CallCenterManagerFirst CallResolution(FCR)AutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)CustomerExperienceManagement(CEM)WrapTimeAbandonedCallAgentStatusCoachOutboundCallCenterScheduleAdherenceInboundCallHandlingAnalysisWebSelf-ServiceCallRouting

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interactive Voice Response (IVR)
  2. Call Blending
  3. Call Recording
  4. Average Talk Time
  5. Workforce Management (WFM)
  6. Customer Relationship Management (CRM)
  7. Agent
  8. Document Management System (DMS)
  9. Power Dialer
  10. Voice Response Unit (VRU)
  11. Computer Telephony Integration (CTI)
  12. Predictive Dialer
  13. Expected Wait Time (EWT)
  14. Calling Line Identity (CLI)
  15. Average Handling Time (AHT)
  16. Call Center Manager
  17. First Call Resolution (FCR)
  18. Automatic Speech Recognition (ASR)
  19. Automatic Call Distributor (ACD)
  20. Customer Experience Management (CEM)
  21. Wrap Time
  22. Abandoned Call
  23. Agent Status
  24. Coach
  25. Outbound
  26. Call Center Schedule Adherence
  27. Inbound
  28. Call Handling Analysis
  29. Web Self-Service
  30. Call Routing