VoiceResponseUnit(VRU)CallRecordingCoachCallingLineIdentity(CLI)DocumentManagementSystem(DMS)AutomaticSpeechRecognition(ASR)OutboundAverageHandlingTime(AHT)AgentStatusCallRoutingCustomerExperienceManagement(CEM)First CallResolution(FCR)PowerDialerInteractiveVoiceResponse(IVR)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallHandlingAnalysisCallCenterManagerPredictiveDialerWebSelf-ServiceAutomaticCallDistributor(ACD)AbandonedCallComputerTelephonyIntegration(CTI)CustomerRelationshipManagement(CRM)AverageTalkTimeWrapTimeInboundAgentCallBlendingCallCenterScheduleAdherenceVoiceResponseUnit(VRU)CallRecordingCoachCallingLineIdentity(CLI)DocumentManagementSystem(DMS)AutomaticSpeechRecognition(ASR)OutboundAverageHandlingTime(AHT)AgentStatusCallRoutingCustomerExperienceManagement(CEM)First CallResolution(FCR)PowerDialerInteractiveVoiceResponse(IVR)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallHandlingAnalysisCallCenterManagerPredictiveDialerWebSelf-ServiceAutomaticCallDistributor(ACD)AbandonedCallComputerTelephonyIntegration(CTI)CustomerRelationshipManagement(CRM)AverageTalkTimeWrapTimeInboundAgentCallBlendingCallCenterScheduleAdherence

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Voice Response Unit (VRU)
  2. Call Recording
  3. Coach
  4. Calling Line Identity (CLI)
  5. Document Management System (DMS)
  6. Automatic Speech Recognition (ASR)
  7. Outbound
  8. Average Handling Time (AHT)
  9. Agent Status
  10. Call Routing
  11. Customer Experience Management (CEM)
  12. First Call Resolution (FCR)
  13. Power Dialer
  14. Interactive Voice Response (IVR)
  15. Workforce Management (WFM)
  16. Expected Wait Time (EWT)
  17. Call Handling Analysis
  18. Call Center Manager
  19. Predictive Dialer
  20. Web Self-Service
  21. Automatic Call Distributor (ACD)
  22. Abandoned Call
  23. Computer Telephony Integration (CTI)
  24. Customer Relationship Management (CRM)
  25. Average Talk Time
  26. Wrap Time
  27. Inbound
  28. Agent
  29. Call Blending
  30. Call Center Schedule Adherence