AgentStatusAgentCallHandlingAnalysisInteractiveVoiceResponse(IVR)CallingLineIdentity(CLI)CoachInboundAutomaticSpeechRecognition(ASR)WrapTimeCallCenterManagerAverageTalkTimePowerDialerDocumentManagementSystem(DMS)PredictiveDialerAutomaticCallDistributor(ACD)CustomerRelationshipManagement(CRM)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallRecordingAverageHandlingTime(AHT)OutboundAbandonedCallComputerTelephonyIntegration(CTI)CustomerExperienceManagement(CEM)CallRoutingWebSelf-ServiceVoiceResponseUnit(VRU)First CallResolution(FCR)CallCenterScheduleAdherenceCallBlendingAgentStatusAgentCallHandlingAnalysisInteractiveVoiceResponse(IVR)CallingLineIdentity(CLI)CoachInboundAutomaticSpeechRecognition(ASR)WrapTimeCallCenterManagerAverageTalkTimePowerDialerDocumentManagementSystem(DMS)PredictiveDialerAutomaticCallDistributor(ACD)CustomerRelationshipManagement(CRM)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallRecordingAverageHandlingTime(AHT)OutboundAbandonedCallComputerTelephonyIntegration(CTI)CustomerExperienceManagement(CEM)CallRoutingWebSelf-ServiceVoiceResponseUnit(VRU)First CallResolution(FCR)CallCenterScheduleAdherenceCallBlending

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent Status
  2. Agent
  3. Call Handling Analysis
  4. Interactive Voice Response (IVR)
  5. Calling Line Identity (CLI)
  6. Coach
  7. Inbound
  8. Automatic Speech Recognition (ASR)
  9. Wrap Time
  10. Call Center Manager
  11. Average Talk Time
  12. Power Dialer
  13. Document Management System (DMS)
  14. Predictive Dialer
  15. Automatic Call Distributor (ACD)
  16. Customer Relationship Management (CRM)
  17. Workforce Management (WFM)
  18. Expected Wait Time (EWT)
  19. Call Recording
  20. Average Handling Time (AHT)
  21. Outbound
  22. Abandoned Call
  23. Computer Telephony Integration (CTI)
  24. Customer Experience Management (CEM)
  25. Call Routing
  26. Web Self-Service
  27. Voice Response Unit (VRU)
  28. First Call Resolution (FCR)
  29. Call Center Schedule Adherence
  30. Call Blending