CustomerRelationshipManagement(CRM)WrapTimeCallBlendingComputerTelephonyIntegration(CTI)ExpectedWait Time(EWT)InteractiveVoiceResponse(IVR)CallCenterScheduleAdherenceCustomerExperienceManagement(CEM)CoachAutomaticSpeechRecognition(ASR)WebSelf-ServiceAutomaticCallDistributor(ACD)OutboundPowerDialerDocumentManagementSystem(DMS)AgentPredictiveDialerWorkforceManagement(WFM)AverageHandlingTime(AHT)CallRoutingCallHandlingAnalysisInboundCallRecordingCallingLineIdentity(CLI)AverageTalkTimeFirst CallResolution(FCR)AgentStatusAbandonedCallCallCenterManagerVoiceResponseUnit(VRU)CustomerRelationshipManagement(CRM)WrapTimeCallBlendingComputerTelephonyIntegration(CTI)ExpectedWait Time(EWT)InteractiveVoiceResponse(IVR)CallCenterScheduleAdherenceCustomerExperienceManagement(CEM)CoachAutomaticSpeechRecognition(ASR)WebSelf-ServiceAutomaticCallDistributor(ACD)OutboundPowerDialerDocumentManagementSystem(DMS)AgentPredictiveDialerWorkforceManagement(WFM)AverageHandlingTime(AHT)CallRoutingCallHandlingAnalysisInboundCallRecordingCallingLineIdentity(CLI)AverageTalkTimeFirst CallResolution(FCR)AgentStatusAbandonedCallCallCenterManagerVoiceResponseUnit(VRU)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Relationship Management (CRM)
  2. Wrap Time
  3. Call Blending
  4. Computer Telephony Integration (CTI)
  5. Expected Wait Time (EWT)
  6. Interactive Voice Response (IVR)
  7. Call Center Schedule Adherence
  8. Customer Experience Management (CEM)
  9. Coach
  10. Automatic Speech Recognition (ASR)
  11. Web Self-Service
  12. Automatic Call Distributor (ACD)
  13. Outbound
  14. Power Dialer
  15. Document Management System (DMS)
  16. Agent
  17. Predictive Dialer
  18. Workforce Management (WFM)
  19. Average Handling Time (AHT)
  20. Call Routing
  21. Call Handling Analysis
  22. Inbound
  23. Call Recording
  24. Calling Line Identity (CLI)
  25. Average Talk Time
  26. First Call Resolution (FCR)
  27. Agent Status
  28. Abandoned Call
  29. Call Center Manager
  30. Voice Response Unit (VRU)