CallCenterManagerComputerTelephonyIntegration(CTI)OutboundPowerDialerCallBlendingVoiceResponseUnit(VRU)CallRecordingAgentStatusCustomerRelationshipManagement(CRM)InboundCallHandlingAnalysisAverageTalkTimeCallCenterScheduleAdherenceInteractiveVoiceResponse(IVR)First CallResolution(FCR)DocumentManagementSystem(DMS)CustomerExperienceManagement(CEM)CoachAgentAbandonedCallWorkforceManagement(WFM)AutomaticCallDistributor(ACD)PredictiveDialerAutomaticSpeechRecognition(ASR)CallRoutingAverageHandlingTime(AHT)WrapTimeExpectedWait Time(EWT)WebSelf-ServiceCallingLineIdentity(CLI)CallCenterManagerComputerTelephonyIntegration(CTI)OutboundPowerDialerCallBlendingVoiceResponseUnit(VRU)CallRecordingAgentStatusCustomerRelationshipManagement(CRM)InboundCallHandlingAnalysisAverageTalkTimeCallCenterScheduleAdherenceInteractiveVoiceResponse(IVR)First CallResolution(FCR)DocumentManagementSystem(DMS)CustomerExperienceManagement(CEM)CoachAgentAbandonedCallWorkforceManagement(WFM)AutomaticCallDistributor(ACD)PredictiveDialerAutomaticSpeechRecognition(ASR)CallRoutingAverageHandlingTime(AHT)WrapTimeExpectedWait Time(EWT)WebSelf-ServiceCallingLineIdentity(CLI)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Center Manager
  2. Computer Telephony Integration (CTI)
  3. Outbound
  4. Power Dialer
  5. Call Blending
  6. Voice Response Unit (VRU)
  7. Call Recording
  8. Agent Status
  9. Customer Relationship Management (CRM)
  10. Inbound
  11. Call Handling Analysis
  12. Average Talk Time
  13. Call Center Schedule Adherence
  14. Interactive Voice Response (IVR)
  15. First Call Resolution (FCR)
  16. Document Management System (DMS)
  17. Customer Experience Management (CEM)
  18. Coach
  19. Agent
  20. Abandoned Call
  21. Workforce Management (WFM)
  22. Automatic Call Distributor (ACD)
  23. Predictive Dialer
  24. Automatic Speech Recognition (ASR)
  25. Call Routing
  26. Average Handling Time (AHT)
  27. Wrap Time
  28. Expected Wait Time (EWT)
  29. Web Self-Service
  30. Calling Line Identity (CLI)