CallBlendingAbandonedCallCallCenterManagerPredictiveDialerInboundAverageTalkTimeCoachCustomerRelationshipManagement(CRM)AutomaticCallDistributor(ACD)WebSelf-ServiceAgentStatusComputerTelephonyIntegration(CTI)CustomerExperienceManagement(CEM)InteractiveVoiceResponse(IVR)AgentDocumentManagementSystem(DMS)CallingLineIdentity(CLI)CallHandlingAnalysisAverageHandlingTime(AHT)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallRoutingWrapTimeCallRecordingAutomaticSpeechRecognition(ASR)CallCenterScheduleAdherencePowerDialerOutboundFirst CallResolution(FCR)VoiceResponseUnit(VRU)CallBlendingAbandonedCallCallCenterManagerPredictiveDialerInboundAverageTalkTimeCoachCustomerRelationshipManagement(CRM)AutomaticCallDistributor(ACD)WebSelf-ServiceAgentStatusComputerTelephonyIntegration(CTI)CustomerExperienceManagement(CEM)InteractiveVoiceResponse(IVR)AgentDocumentManagementSystem(DMS)CallingLineIdentity(CLI)CallHandlingAnalysisAverageHandlingTime(AHT)WorkforceManagement(WFM)ExpectedWait Time(EWT)CallRoutingWrapTimeCallRecordingAutomaticSpeechRecognition(ASR)CallCenterScheduleAdherencePowerDialerOutboundFirst CallResolution(FCR)VoiceResponseUnit(VRU)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Blending
  2. Abandoned Call
  3. Call Center Manager
  4. Predictive Dialer
  5. Inbound
  6. Average Talk Time
  7. Coach
  8. Customer Relationship Management (CRM)
  9. Automatic Call Distributor (ACD)
  10. Web Self-Service
  11. Agent Status
  12. Computer Telephony Integration (CTI)
  13. Customer Experience Management (CEM)
  14. Interactive Voice Response (IVR)
  15. Agent
  16. Document Management System (DMS)
  17. Calling Line Identity (CLI)
  18. Call Handling Analysis
  19. Average Handling Time (AHT)
  20. Workforce Management (WFM)
  21. Expected Wait Time (EWT)
  22. Call Routing
  23. Wrap Time
  24. Call Recording
  25. Automatic Speech Recognition (ASR)
  26. Call Center Schedule Adherence
  27. Power Dialer
  28. Outbound
  29. First Call Resolution (FCR)
  30. Voice Response Unit (VRU)