CustomerExperienceManagement(CEM)CallCenterScheduleAdherencePowerDialerAbandonedCallPredictiveDialerAverageTalkTimeFirst CallResolution(FCR)ComputerTelephonyIntegration(CTI)AgentCallHandlingAnalysisWebSelf-ServiceInboundCoachWrapTimeCallingLineIdentity(CLI)CallRoutingCustomerRelationshipManagement(CRM)AverageHandlingTime(AHT)InteractiveVoiceResponse(IVR)WorkforceManagement(WFM)DocumentManagementSystem(DMS)CallRecordingCallBlendingAutomaticCallDistributor(ACD)VoiceResponseUnit(VRU)OutboundAutomaticSpeechRecognition(ASR)AgentStatusCallCenterManagerExpectedWait Time(EWT)CustomerExperienceManagement(CEM)CallCenterScheduleAdherencePowerDialerAbandonedCallPredictiveDialerAverageTalkTimeFirst CallResolution(FCR)ComputerTelephonyIntegration(CTI)AgentCallHandlingAnalysisWebSelf-ServiceInboundCoachWrapTimeCallingLineIdentity(CLI)CallRoutingCustomerRelationshipManagement(CRM)AverageHandlingTime(AHT)InteractiveVoiceResponse(IVR)WorkforceManagement(WFM)DocumentManagementSystem(DMS)CallRecordingCallBlendingAutomaticCallDistributor(ACD)VoiceResponseUnit(VRU)OutboundAutomaticSpeechRecognition(ASR)AgentStatusCallCenterManagerExpectedWait Time(EWT)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Experience Management (CEM)
  2. Call Center Schedule Adherence
  3. Power Dialer
  4. Abandoned Call
  5. Predictive Dialer
  6. Average Talk Time
  7. First Call Resolution (FCR)
  8. Computer Telephony Integration (CTI)
  9. Agent
  10. Call Handling Analysis
  11. Web Self-Service
  12. Inbound
  13. Coach
  14. Wrap Time
  15. Calling Line Identity (CLI)
  16. Call Routing
  17. Customer Relationship Management (CRM)
  18. Average Handling Time (AHT)
  19. Interactive Voice Response (IVR)
  20. Workforce Management (WFM)
  21. Document Management System (DMS)
  22. Call Recording
  23. Call Blending
  24. Automatic Call Distributor (ACD)
  25. Voice Response Unit (VRU)
  26. Outbound
  27. Automatic Speech Recognition (ASR)
  28. Agent Status
  29. Call Center Manager
  30. Expected Wait Time (EWT)