AverageTalkTimeCallCenterScheduleAdherenceCoachOutboundComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)First CallResolution(FCR)WorkforceManagement(WFM)AutomaticSpeechRecognition(ASR)PowerDialerCallRecordingCallRoutingAbandonedCallCustomerRelationshipManagement(CRM)CustomerExperienceManagement(CEM)CallingLineIdentity(CLI)CallCenterManagerPredictiveDialerExpectedWait Time(EWT)InboundWrapTimeVoiceResponseUnit(VRU)AverageHandlingTime(AHT)WebSelf-ServiceCallBlendingAgentAutomaticCallDistributor(ACD)CallHandlingAnalysisInteractiveVoiceResponse(IVR)AgentStatusAverageTalkTimeCallCenterScheduleAdherenceCoachOutboundComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)First CallResolution(FCR)WorkforceManagement(WFM)AutomaticSpeechRecognition(ASR)PowerDialerCallRecordingCallRoutingAbandonedCallCustomerRelationshipManagement(CRM)CustomerExperienceManagement(CEM)CallingLineIdentity(CLI)CallCenterManagerPredictiveDialerExpectedWait Time(EWT)InboundWrapTimeVoiceResponseUnit(VRU)AverageHandlingTime(AHT)WebSelf-ServiceCallBlendingAgentAutomaticCallDistributor(ACD)CallHandlingAnalysisInteractiveVoiceResponse(IVR)AgentStatus

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Talk Time
  2. Call Center Schedule Adherence
  3. Coach
  4. Outbound
  5. Computer Telephony Integration (CTI)
  6. Document Management System (DMS)
  7. First Call Resolution (FCR)
  8. Workforce Management (WFM)
  9. Automatic Speech Recognition (ASR)
  10. Power Dialer
  11. Call Recording
  12. Call Routing
  13. Abandoned Call
  14. Customer Relationship Management (CRM)
  15. Customer Experience Management (CEM)
  16. Calling Line Identity (CLI)
  17. Call Center Manager
  18. Predictive Dialer
  19. Expected Wait Time (EWT)
  20. Inbound
  21. Wrap Time
  22. Voice Response Unit (VRU)
  23. Average Handling Time (AHT)
  24. Web Self-Service
  25. Call Blending
  26. Agent
  27. Automatic Call Distributor (ACD)
  28. Call Handling Analysis
  29. Interactive Voice Response (IVR)
  30. Agent Status