CourteousEducationDailybathsPersoncenteredcommentBarriersathomeEyecontactIntroduceyourselfStafflisten tocaresQuickresponsefor calllightsExplain thepurpose ofmedicationsSay"Thankyou"DialogueCustomerservicePatientGoalIntroducetechnologyAddresspainPlan ofcareCustomizedCareSet anagendaAssistancein roomEncouragePatientstoryLownoiselevelsHourlyroundingEnsuringsafetyRespectPatientunderstandplan ofcarePain wellcontrolledCleanRoomBarriersatdischargeClearCommunicationDailypatientgoalPatient playsactive role indecisionmakingExplain pt'sresponsibilityin postdischargehealthPatientfocusedcareSide effectsofmedicationsLoyaltyCommunicationReflectiveListeningAcknowledgementTrustCollaboratednext stepswith patientValidateEmotionsWrittensymptoms tolook for afterdischargeEmpathyAssessdischargeneedsEnsuringcomfortBarriersatdischargeWhiteboardhas nursesnameBesidereportThankyouWrittendischargeinstructionsWhiteboardis up-to-datePatientAdvocacyEducationonMedicationDoctorsname is onWhiteboardCourteousEducationDailybathsPersoncenteredcommentBarriersathomeEyecontactIntroduceyourselfStafflisten tocaresQuickresponsefor calllightsExplain thepurpose ofmedicationsSay"Thankyou"DialogueCustomerservicePatientGoalIntroducetechnologyAddresspainPlan ofcareCustomizedCareSet anagendaAssistancein roomEncouragePatientstoryLownoiselevelsHourlyroundingEnsuringsafetyRespectPatientunderstandplan ofcarePain wellcontrolledCleanRoomBarriersatdischargeClearCommunicationDailypatientgoalPatient playsactive role indecisionmakingExplain pt'sresponsibilityin postdischargehealthPatientfocusedcareSide effectsofmedicationsLoyaltyCommunicationReflectiveListeningAcknowledgementTrustCollaboratednext stepswith patientValidateEmotionsWrittensymptoms tolook for afterdischargeEmpathyAssessdischargeneedsEnsuringcomfortBarriersatdischargeWhiteboardhas nursesnameBesidereportThankyouWrittendischargeinstructionsWhiteboardis up-to-datePatientAdvocacyEducationonMedicationDoctorsname is onWhiteboard

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courteous
  2. Education
  3. Daily baths
  4. Person centered comment
  5. Barriers at home
  6. Eye contact
  7. Introduce yourself
  8. Staff listen to cares
  9. Quick response for call lights
  10. Explain the purpose of medications
  11. Say "Thank you"
  12. Dialogue
  13. Customer service
  14. Patient Goal
  15. Introduce technology
  16. Address pain
  17. Plan of care
  18. Customized Care
  19. Set an agenda
  20. Assistance in room
  21. Encourage Patient story
  22. Low noise levels
  23. Hourly rounding
  24. Ensuring safety
  25. Respect
  26. Patient understand plan of care
  27. Pain well controlled
  28. Clean Room
  29. Barriers at discharge
  30. Clear Communication
  31. Daily patient goal
  32. Patient plays active role in decision making
  33. Explain pt's responsibility in post discharge health
  34. Patient focused care
  35. Side effects of medications
  36. Loyalty
  37. Communication
  38. Reflective Listening
  39. Acknowledgement
  40. Trust
  41. Collaborated next steps with patient
  42. Validate Emotions
  43. Written symptoms to look for after discharge
  44. Empathy
  45. Assess discharge needs
  46. Ensuring comfort
  47. Barriers at discharge
  48. Whiteboard has nurses name
  49. Beside report
  50. Thank you
  51. Written discharge instructions
  52. Whiteboard is up-to-date
  53. Patient Advocacy
  54. Education on Medication
  55. Doctors name is on Whiteboard