EmpathyBarriersatdischargeHourlyroundingTrustReflectiveListeningCustomizedCareCleanRoomLoyaltyWrittensymptoms tolook for afterdischargeSet anagendaWhiteboardhas nursesnameExplain thepurpose ofmedicationsQuickresponsefor calllightsStafflisten tocaresValidateEmotionsSay"Thankyou"Side effectsofmedicationsCourteousThankyouPlan ofcarePatientunderstandplan ofcareDailybathsCommunicationDialogueLownoiselevelsIntroducetechnologyEncouragePatientstoryPatientGoalCollaboratednext stepswith patientPatientAdvocacyAssistancein roomBesidereportWhiteboardis up-to-dateBarriersatdischargeEducationAddresspainEnsuringsafetyEnsuringcomfortBarriersathomeAcknowledgementEducationonMedicationPatient playsactive role indecisionmakingIntroduceyourselfRespectDailypatientgoalPersoncenteredcommentClearCommunicationExplain pt'sresponsibilityin postdischargehealthDoctorsname is onWhiteboardWrittendischargeinstructionsPain wellcontrolledPatientfocusedcareAssessdischargeneedsEyecontactCustomerserviceEmpathyBarriersatdischargeHourlyroundingTrustReflectiveListeningCustomizedCareCleanRoomLoyaltyWrittensymptoms tolook for afterdischargeSet anagendaWhiteboardhas nursesnameExplain thepurpose ofmedicationsQuickresponsefor calllightsStafflisten tocaresValidateEmotionsSay"Thankyou"Side effectsofmedicationsCourteousThankyouPlan ofcarePatientunderstandplan ofcareDailybathsCommunicationDialogueLownoiselevelsIntroducetechnologyEncouragePatientstoryPatientGoalCollaboratednext stepswith patientPatientAdvocacyAssistancein roomBesidereportWhiteboardis up-to-dateBarriersatdischargeEducationAddresspainEnsuringsafetyEnsuringcomfortBarriersathomeAcknowledgementEducationonMedicationPatient playsactive role indecisionmakingIntroduceyourselfRespectDailypatientgoalPersoncenteredcommentClearCommunicationExplain pt'sresponsibilityin postdischargehealthDoctorsname is onWhiteboardWrittendischargeinstructionsPain wellcontrolledPatientfocusedcareAssessdischargeneedsEyecontactCustomerservice

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Barriers at discharge
  3. Hourly rounding
  4. Trust
  5. Reflective Listening
  6. Customized Care
  7. Clean Room
  8. Loyalty
  9. Written symptoms to look for after discharge
  10. Set an agenda
  11. Whiteboard has nurses name
  12. Explain the purpose of medications
  13. Quick response for call lights
  14. Staff listen to cares
  15. Validate Emotions
  16. Say "Thank you"
  17. Side effects of medications
  18. Courteous
  19. Thank you
  20. Plan of care
  21. Patient understand plan of care
  22. Daily baths
  23. Communication
  24. Dialogue
  25. Low noise levels
  26. Introduce technology
  27. Encourage Patient story
  28. Patient Goal
  29. Collaborated next steps with patient
  30. Patient Advocacy
  31. Assistance in room
  32. Beside report
  33. Whiteboard is up-to-date
  34. Barriers at discharge
  35. Education
  36. Address pain
  37. Ensuring safety
  38. Ensuring comfort
  39. Barriers at home
  40. Acknowledgement
  41. Education on Medication
  42. Patient plays active role in decision making
  43. Introduce yourself
  44. Respect
  45. Daily patient goal
  46. Person centered comment
  47. Clear Communication
  48. Explain pt's responsibility in post discharge health
  49. Doctors name is on Whiteboard
  50. Written discharge instructions
  51. Pain well controlled
  52. Patient focused care
  53. Assess discharge needs
  54. Eye contact
  55. Customer service