Have under30 sec holdfor theweekLearnedsomethingnew about ateammemberAcknowledgedcustomertenureHad zerotimecardcorrectionsCustomersaid youwere politein a verbatimCustomersaid youwere friendlyon verbatimNameone rallytopic5AALsUsed KBbeforecalling HelpQueueUsedKBCustomersaidhappy inverbatimCustomersaid youwereknowledgableAchieved4 calls perhour forthe week Have under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekReceived5surveysHadperfectattendanceCustomersaid you dida great jobon verbatimCustomersaid yourname onverbatim5 perfect5surveysCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere patienton verbatimUsed thesurveyclosingHelped apeer inteam chatAchieved4.5 callsper hour forthe weekHave under30 sec holdfor theweekLearnedsomethingnew about ateammemberAcknowledgedcustomertenureHad zerotimecardcorrectionsCustomersaid youwere politein a verbatimCustomersaid youwere friendlyon verbatimNameone rallytopic5AALsUsed KBbeforecalling HelpQueueUsedKBCustomersaidhappy inverbatimCustomersaid youwereknowledgableAchieved4 calls perhour forthe weekHave under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekReceived5surveysHadperfectattendanceCustomersaid you dida great jobon verbatimCustomersaid yourname onverbatim5 perfect5surveysCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere patienton verbatimUsed thesurveyclosingHelped apeer inteam chatAchieved4.5 callsper hour forthe week

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have under 30 sec hold for the week
  2. Learned something new about a team member
  3. Acknowledged customer tenure
  4. Had zero timecard corrections
  5. Customer said you were polite in a verbatim
  6. Customer said you were friendly on verbatim
  7. Name one rally topic
  8. 5 AALs
  9. Used KB before calling Help Queue
  10. Used KB
  11. Customer said happy in verbatim
  12. Customer said you were knowledgable
  13. Achieved 4 calls per hour for the week
  14. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  15. 92% or better Adherence for the week
  16. Received 5 surveys
  17. Had perfect attendance
  18. Customer said you did a great job on verbatim
  19. Customer said your name on verbatim
  20. 5 perfect 5 surveys
  21. Customer said you were helpful on survey verbatim
  22. Customer said you were patient on verbatim
  23. Used the survey closing
  24. Helped a peer in team chat
  25. Achieved 4.5 calls per hour for the week