Learnedsomethingnew about ateammemberCustomersaid youwere politein a verbatimHelped apeer inteam chatAchieved4.5 callsper hour forthe weekCustomersaid youwere patienton verbatimCustomersaid you dida great jobon verbatimCustomersaid youwere friendlyon verbatimCustomersaid youwere helpfulon surveyverbatimUsedKBCustomersaidhappy inverbatimHave under30 sec holdfor theweek5AALsAchieved4 calls perhour forthe week5 perfect5surveysAcknowledgedcustomertenureNameone rallytopicCustomersaid yourname onverbatimUsed thesurveyclosing Have under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekCustomersaid youwereknowledgableHad zerotimecardcorrectionsUsed KBbeforecalling HelpQueueHadperfectattendanceReceived5surveysLearnedsomethingnew about ateammemberCustomersaid youwere politein a verbatimHelped apeer inteam chatAchieved4.5 callsper hour forthe weekCustomersaid youwere patienton verbatimCustomersaid you dida great jobon verbatimCustomersaid youwere friendlyon verbatimCustomersaid youwere helpfulon surveyverbatimUsedKBCustomersaidhappy inverbatimHave under30 sec holdfor theweek5AALsAchieved4 calls perhour forthe week5 perfect5surveysAcknowledgedcustomertenureNameone rallytopicCustomersaid yourname onverbatimUsed thesurveyclosingHave under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekCustomersaid youwereknowledgableHad zerotimecardcorrectionsUsed KBbeforecalling HelpQueueHadperfectattendanceReceived5surveys

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learned something new about a team member
  2. Customer said you were polite in a verbatim
  3. Helped a peer in team chat
  4. Achieved 4.5 calls per hour for the week
  5. Customer said you were patient on verbatim
  6. Customer said you did a great job on verbatim
  7. Customer said you were friendly on verbatim
  8. Customer said you were helpful on survey verbatim
  9. Used KB
  10. Customer said happy in verbatim
  11. Have under 30 sec hold for the week
  12. 5 AALs
  13. Achieved 4 calls per hour for the week
  14. 5 perfect 5 surveys
  15. Acknowledged customer tenure
  16. Name one rally topic
  17. Customer said your name on verbatim
  18. Used the survey closing
  19. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  20. 92% or better Adherence for the week
  21. Customer said you were knowledgable
  22. Had zero timecard corrections
  23. Used KB before calling Help Queue
  24. Had perfect attendance
  25. Received 5 surveys