Customersaid yourname onverbatimCustomersaid youwereknowledgableCustomersaid youwere patienton verbatimLearnedsomethingnew about ateammemberUsed KBbeforecalling HelpQueueHave under30 sec holdfor theweekCustomersaid youwere friendlyon verbatimAchieved4 calls perhour forthe weekUsed thesurveyclosingReceived5surveys Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere politein a verbatimAchieved4.5 callsper hour forthe weekUsedKBCustomersaid you dida great jobon verbatimHad zerotimecardcorrectionsCustomersaid youwere helpfulon surveyverbatimNameone rallytopic92% orbetterAdherencefor the week5AALsHelped apeer inteam chatHadperfectattendanceAcknowledgedcustomertenureCustomersaidhappy inverbatim5 perfect5surveysCustomersaid yourname onverbatimCustomersaid youwereknowledgableCustomersaid youwere patienton verbatimLearnedsomethingnew about ateammemberUsed KBbeforecalling HelpQueueHave under30 sec holdfor theweekCustomersaid youwere friendlyon verbatimAchieved4 calls perhour forthe weekUsed thesurveyclosingReceived5surveysHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere politein a verbatimAchieved4.5 callsper hour forthe weekUsedKBCustomersaid you dida great jobon verbatimHad zerotimecardcorrectionsCustomersaid youwere helpfulon surveyverbatimNameone rallytopic92% orbetterAdherencefor the week5AALsHelped apeer inteam chatHadperfectattendanceAcknowledgedcustomertenureCustomersaidhappy inverbatim5 perfect5surveys

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said your name on verbatim
  2. Customer said you were knowledgable
  3. Customer said you were patient on verbatim
  4. Learned something new about a team member
  5. Used KB before calling Help Queue
  6. Have under 30 sec hold for the week
  7. Customer said you were friendly on verbatim
  8. Achieved 4 calls per hour for the week
  9. Used the survey closing
  10. Received 5 surveys
  11. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  12. Customer said you were polite in a verbatim
  13. Achieved 4.5 calls per hour for the week
  14. Used KB
  15. Customer said you did a great job on verbatim
  16. Had zero timecard corrections
  17. Customer said you were helpful on survey verbatim
  18. Name one rally topic
  19. 92% or better Adherence for the week
  20. 5 AALs
  21. Helped a peer in team chat
  22. Had perfect attendance
  23. Acknowledged customer tenure
  24. Customer said happy in verbatim
  25. 5 perfect 5 surveys