AcknowledgedcustomertenureUsed KBbeforecalling HelpQueueHadperfectattendanceCustomersaid youwere patienton verbatimHave under30 sec holdfor theweekCustomersaid youwere politein a verbatim5 perfect5surveys5AALsUsed thesurveyclosingHad zerotimecardcorrections Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere helpfulon surveyverbatimCustomersaid yourname onverbatimCustomersaid youwereknowledgableHelped apeer inteam chatCustomersaidhappy inverbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe weekReceived5surveysAchieved4 calls perhour forthe weekCustomersaid youwere friendlyon verbatimNameone rallytopicCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammemberUsedKBAcknowledgedcustomertenureUsed KBbeforecalling HelpQueueHadperfectattendanceCustomersaid youwere patienton verbatimHave under30 sec holdfor theweekCustomersaid youwere politein a verbatim5 perfect5surveys5AALsUsed thesurveyclosingHad zerotimecardcorrectionsHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere helpfulon surveyverbatimCustomersaid yourname onverbatimCustomersaid youwereknowledgableHelped apeer inteam chatCustomersaidhappy inverbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe weekReceived5surveysAchieved4 calls perhour forthe weekCustomersaid youwere friendlyon verbatimNameone rallytopicCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammemberUsedKB

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged customer tenure
  2. Used KB before calling Help Queue
  3. Had perfect attendance
  4. Customer said you were patient on verbatim
  5. Have under 30 sec hold for the week
  6. Customer said you were polite in a verbatim
  7. 5 perfect 5 surveys
  8. 5 AALs
  9. Used the survey closing
  10. Had zero timecard corrections
  11. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  12. Customer said you were helpful on survey verbatim
  13. Customer said your name on verbatim
  14. Customer said you were knowledgable
  15. Helped a peer in team chat
  16. Customer said happy in verbatim
  17. 92% or better Adherence for the week
  18. Achieved 4.5 calls per hour for the week
  19. Received 5 surveys
  20. Achieved 4 calls per hour for the week
  21. Customer said you were friendly on verbatim
  22. Name one rally topic
  23. Customer said you did a great job on verbatim
  24. Learned something new about a team member
  25. Used KB