Used KBbeforecalling HelpQueueReceived5surveysHad zerotimecardcorrectionsHadperfectattendanceUsed thesurveyclosingAchieved4 calls perhour forthe week Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaidhappy inverbatimHave under30 sec holdfor theweek5 perfect5surveysAcknowledgedcustomertenureUsedKBNameone rallytopicCustomersaid youwereknowledgable92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatimHelped apeer inteam chatCustomersaid yourname onverbatimCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere politein a verbatim5AALsCustomersaid youwere patienton verbatimAchieved4.5 callsper hour forthe weekCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammemberUsed KBbeforecalling HelpQueueReceived5surveysHad zerotimecardcorrectionsHadperfectattendanceUsed thesurveyclosingAchieved4 calls perhour forthe weekHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaidhappy inverbatimHave under30 sec holdfor theweek5 perfect5surveysAcknowledgedcustomertenureUsedKBNameone rallytopicCustomersaid youwereknowledgable92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatimHelped apeer inteam chatCustomersaid yourname onverbatimCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere politein a verbatim5AALsCustomersaid youwere patienton verbatimAchieved4.5 callsper hour forthe weekCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammember

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used KB before calling Help Queue
  2. Received 5 surveys
  3. Had zero timecard corrections
  4. Had perfect attendance
  5. Used the survey closing
  6. Achieved 4 calls per hour for the week
  7. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  8. Customer said happy in verbatim
  9. Have under 30 sec hold for the week
  10. 5 perfect 5 surveys
  11. Acknowledged customer tenure
  12. Used KB
  13. Name one rally topic
  14. Customer said you were knowledgable
  15. 92% or better Adherence for the week
  16. Customer said you were friendly on verbatim
  17. Helped a peer in team chat
  18. Customer said your name on verbatim
  19. Customer said you were helpful on survey verbatim
  20. Customer said you were polite in a verbatim
  21. 5 AALs
  22. Customer said you were patient on verbatim
  23. Achieved 4.5 calls per hour for the week
  24. Customer said you did a great job on verbatim
  25. Learned something new about a team member