Customersaid youwere politein a verbatim5 perfect5surveysAcknowledgedcustomertenureHadperfectattendanceHelped apeer inteam chatUsed KBbeforecalling HelpQueue Have under20 sec acwfor theweekHad under20 secaverage forACW for theweek5AALsCustomersaid youwere friendlyon verbatimCustomersaidhappy inverbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe weekUsedKBNameone rallytopicLearnedsomethingnew about ateammemberCustomersaid yourname onverbatimCustomersaid youwere patienton verbatimReceived5surveysCustomersaid youwere helpfulon surveyverbatimAchieved4 calls perhour forthe weekCustomersaid youwereknowledgableCustomersaid you dida great jobon verbatimUsed thesurveyclosingHad zerotimecardcorrectionsHave under30 sec holdfor theweekCustomersaid youwere politein a verbatim5 perfect5surveysAcknowledgedcustomertenureHadperfectattendanceHelped apeer inteam chatUsed KBbeforecalling HelpQueueHave under20 sec acwfor theweekHad under20 secaverage forACW for theweek5AALsCustomersaid youwere friendlyon verbatimCustomersaidhappy inverbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe weekUsedKBNameone rallytopicLearnedsomethingnew about ateammemberCustomersaid yourname onverbatimCustomersaid youwere patienton verbatimReceived5surveysCustomersaid youwere helpfulon surveyverbatimAchieved4 calls perhour forthe weekCustomersaid youwereknowledgableCustomersaid you dida great jobon verbatimUsed thesurveyclosingHad zerotimecardcorrectionsHave under30 sec holdfor theweek

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said you were polite in a verbatim
  2. 5 perfect 5 surveys
  3. Acknowledged customer tenure
  4. Had perfect attendance
  5. Helped a peer in team chat
  6. Used KB before calling Help Queue
  7. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  8. 5 AALs
  9. Customer said you were friendly on verbatim
  10. Customer said happy in verbatim
  11. 92% or better Adherence for the week
  12. Achieved 4.5 calls per hour for the week
  13. Used KB
  14. Name one rally topic
  15. Learned something new about a team member
  16. Customer said your name on verbatim
  17. Customer said you were patient on verbatim
  18. Received 5 surveys
  19. Customer said you were helpful on survey verbatim
  20. Achieved 4 calls per hour for the week
  21. Customer said you were knowledgable
  22. Customer said you did a great job on verbatim
  23. Used the survey closing
  24. Had zero timecard corrections
  25. Have under 30 sec hold for the week