Used KB Helped a peer in team chat Used KB before calling Help Queue Used the survey closing Customer said your name on verbatim Customer said you were helpful on survey verbatim
Have under 20 sec acw for the week Had under 20 sec average for ACW for the week Customer said you did a great job on verbatim Learned something new about a team member Have under 30 sec hold for the week Name one rally topic Customer said happy in verbatim Achieved 4.5 calls per hour for the week Customer said you were polite in a verbatim Customer said you were knowledgable Had perfect attendance 92% or better Adherence for the week Customer said you were friendly on verbatim 5 AALs Received 5 surveys 5 perfect 5 surveys Customer said you were patient on verbatim Had zero timecard corrections Achieved 4 calls per hour for the week Acknowledged customer tenure Used KB Helped a peer in team chat Used KB before calling Help Queue Used the survey closing Customer said your name on verbatim Customer said you were helpful on survey verbatim Have under 20 sec acw for the week Had under 20 sec average for ACW for the week Customer said you did a great job on verbatim Learned something new about a team member Have under 30 sec hold for the week Name one rally topic Customer said happy in verbatim Achieved 4.5 calls per hour for the week Customer said you were polite in a verbatim Customer said you were knowledgable Had perfect attendance 92% or better Adherence for the week Customer said you were friendly on verbatim 5 AALs Received 5 surveys 5 perfect 5 surveys Customer said you were patient on verbatim Had zero timecard corrections Achieved 4 calls per hour for the week Acknowledged customer tenure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used KB
Helped a peer in team chat
Used KB before calling Help Queue
Used the survey closing
Customer said your name on verbatim
Customer said you were helpful on survey verbatim
Had under 20 sec average for ACW for the week
Have under 20 sec acw for the week
Customer said you did a great job on verbatim
Learned something new about a team member
Have under 30 sec hold for the week
Name one rally topic
Customer said happy in verbatim
Achieved 4.5 calls per hour for the week
Customer said you were polite in a verbatim
Customer said you were knowledgable
Had perfect attendance
92% or better Adherence for the week
Customer said you were friendly on verbatim
5 AALs
Received 5 surveys
5 perfect 5 surveys
Customer said you were patient on verbatim
Had zero timecard corrections
Achieved 4 calls per hour for the week
Acknowledged customer tenure