UsedKBHelped apeer inteam chatUsed KBbeforecalling HelpQueueUsed thesurveyclosingCustomersaid yourname onverbatimCustomersaid youwere helpfulon surveyverbatim Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammemberHave under30 sec holdfor theweekNameone rallytopicCustomersaidhappy inverbatimAchieved4.5 callsper hour forthe weekCustomersaid youwere politein a verbatimCustomersaid youwereknowledgableHadperfectattendance92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatim5AALsReceived5surveys5 perfect5surveysCustomersaid youwere patienton verbatimHad zerotimecardcorrectionsAchieved4 calls perhour forthe weekAcknowledgedcustomertenureUsedKBHelped apeer inteam chatUsed KBbeforecalling HelpQueueUsed thesurveyclosingCustomersaid yourname onverbatimCustomersaid youwere helpfulon surveyverbatimHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid you dida great jobon verbatimLearnedsomethingnew about ateammemberHave under30 sec holdfor theweekNameone rallytopicCustomersaidhappy inverbatimAchieved4.5 callsper hour forthe weekCustomersaid youwere politein a verbatimCustomersaid youwereknowledgableHadperfectattendance92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatim5AALsReceived5surveys5 perfect5surveysCustomersaid youwere patienton verbatimHad zerotimecardcorrectionsAchieved4 calls perhour forthe weekAcknowledgedcustomertenure

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used KB
  2. Helped a peer in team chat
  3. Used KB before calling Help Queue
  4. Used the survey closing
  5. Customer said your name on verbatim
  6. Customer said you were helpful on survey verbatim
  7. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  8. Customer said you did a great job on verbatim
  9. Learned something new about a team member
  10. Have under 30 sec hold for the week
  11. Name one rally topic
  12. Customer said happy in verbatim
  13. Achieved 4.5 calls per hour for the week
  14. Customer said you were polite in a verbatim
  15. Customer said you were knowledgable
  16. Had perfect attendance
  17. 92% or better Adherence for the week
  18. Customer said you were friendly on verbatim
  19. 5 AALs
  20. Received 5 surveys
  21. 5 perfect 5 surveys
  22. Customer said you were patient on verbatim
  23. Had zero timecard corrections
  24. Achieved 4 calls per hour for the week
  25. Acknowledged customer tenure