Customersaid youwere patienton verbatimCustomersaid youwere friendlyon verbatimUsedKBAcknowledgedcustomertenure5AALsNameone rallytopicCustomersaid youwere helpfulon surveyverbatimHave under30 sec holdfor theweekReceived5surveysAchieved4 calls perhour forthe week5 perfect5surveysHadperfectattendanceUsed thesurveyclosingCustomersaid yourname onverbatimLearnedsomethingnew about ateammemberCustomersaid you dida great jobon verbatimHelped apeer inteam chatUsed KBbeforecalling HelpQueueHad zerotimecardcorrections Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaidhappy inverbatimCustomersaid youwereknowledgableCustomersaid youwere politein a verbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe weekCustomersaid youwere patienton verbatimCustomersaid youwere friendlyon verbatimUsedKBAcknowledgedcustomertenure5AALsNameone rallytopicCustomersaid youwere helpfulon surveyverbatimHave under30 sec holdfor theweekReceived5surveysAchieved4 calls perhour forthe week5 perfect5surveysHadperfectattendanceUsed thesurveyclosingCustomersaid yourname onverbatimLearnedsomethingnew about ateammemberCustomersaid you dida great jobon verbatimHelped apeer inteam chatUsed KBbeforecalling HelpQueueHad zerotimecardcorrectionsHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaidhappy inverbatimCustomersaid youwereknowledgableCustomersaid youwere politein a verbatim92% orbetterAdherencefor the weekAchieved4.5 callsper hour forthe week

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said you were patient on verbatim
  2. Customer said you were friendly on verbatim
  3. Used KB
  4. Acknowledged customer tenure
  5. 5 AALs
  6. Name one rally topic
  7. Customer said you were helpful on survey verbatim
  8. Have under 30 sec hold for the week
  9. Received 5 surveys
  10. Achieved 4 calls per hour for the week
  11. 5 perfect 5 surveys
  12. Had perfect attendance
  13. Used the survey closing
  14. Customer said your name on verbatim
  15. Learned something new about a team member
  16. Customer said you did a great job on verbatim
  17. Helped a peer in team chat
  18. Used KB before calling Help Queue
  19. Had zero timecard corrections
  20. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  21. Customer said happy in verbatim
  22. Customer said you were knowledgable
  23. Customer said you were polite in a verbatim
  24. 92% or better Adherence for the week
  25. Achieved 4.5 calls per hour for the week