Used thesurveyclosingAchieved4 calls perhour forthe weekCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere patienton verbatimUsed KBbeforecalling HelpQueue Have under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekReceived5surveysHelped apeer inteam chatCustomersaidhappy inverbatimCustomersaid you dida great jobon verbatimCustomersaid yourname onverbatimCustomersaid youwere politein a verbatimUsedKBHave under30 sec holdfor theweek5AALsCustomersaid youwere friendlyon verbatimHad zerotimecardcorrectionsAchieved4.5 callsper hour forthe week5 perfect5surveysAcknowledgedcustomertenureCustomersaid youwereknowledgableNameone rallytopicHadperfectattendanceLearnedsomethingnew about ateammemberUsed thesurveyclosingAchieved4 calls perhour forthe weekCustomersaid youwere helpfulon surveyverbatimCustomersaid youwere patienton verbatimUsed KBbeforecalling HelpQueueHave under20 sec acwfor theweekHad under20 secaverage forACW for theweek92% orbetterAdherencefor the weekReceived5surveysHelped apeer inteam chatCustomersaidhappy inverbatimCustomersaid you dida great jobon verbatimCustomersaid yourname onverbatimCustomersaid youwere politein a verbatimUsedKBHave under30 sec holdfor theweek5AALsCustomersaid youwere friendlyon verbatimHad zerotimecardcorrectionsAchieved4.5 callsper hour forthe week5 perfect5surveysAcknowledgedcustomertenureCustomersaid youwereknowledgableNameone rallytopicHadperfectattendanceLearnedsomethingnew about ateammember

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the survey closing
  2. Achieved 4 calls per hour for the week
  3. Customer said you were helpful on survey verbatim
  4. Customer said you were patient on verbatim
  5. Used KB before calling Help Queue
  6. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  7. 92% or better Adherence for the week
  8. Received 5 surveys
  9. Helped a peer in team chat
  10. Customer said happy in verbatim
  11. Customer said you did a great job on verbatim
  12. Customer said your name on verbatim
  13. Customer said you were polite in a verbatim
  14. Used KB
  15. Have under 30 sec hold for the week
  16. 5 AALs
  17. Customer said you were friendly on verbatim
  18. Had zero timecard corrections
  19. Achieved 4.5 calls per hour for the week
  20. 5 perfect 5 surveys
  21. Acknowledged customer tenure
  22. Customer said you were knowledgable
  23. Name one rally topic
  24. Had perfect attendance
  25. Learned something new about a team member