Used KBbeforecalling HelpQueueNameone rallytopicCustomersaid youwere politein a verbatimHave under30 sec holdfor theweekUsedKBCustomersaid youwere patienton verbatim5AALsAchieved4 calls perhour forthe weekCustomersaid youwere friendlyon verbatimAcknowledgedcustomertenureHelped apeer inteam chatHadperfectattendance5 perfect5surveysUsed thesurveyclosing92% orbetterAdherencefor the weekCustomersaid youwereknowledgableHad zerotimecardcorrectionsAchieved4.5 callsper hour forthe weekCustomersaid youwere helpfulon surveyverbatimCustomersaid you dida great jobon verbatimCustomersaidhappy inverbatimLearnedsomethingnew about ateammemberCustomersaid yourname onverbatimReceived5surveys Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekUsed KBbeforecalling HelpQueueNameone rallytopicCustomersaid youwere politein a verbatimHave under30 sec holdfor theweekUsedKBCustomersaid youwere patienton verbatim5AALsAchieved4 calls perhour forthe weekCustomersaid youwere friendlyon verbatimAcknowledgedcustomertenureHelped apeer inteam chatHadperfectattendance5 perfect5surveysUsed thesurveyclosing92% orbetterAdherencefor the weekCustomersaid youwereknowledgableHad zerotimecardcorrectionsAchieved4.5 callsper hour forthe weekCustomersaid youwere helpfulon surveyverbatimCustomersaid you dida great jobon verbatimCustomersaidhappy inverbatimLearnedsomethingnew about ateammemberCustomersaid yourname onverbatimReceived5surveysHave under20 sec acwfor theweekHad under20 secaverage forACW for theweek

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used KB before calling Help Queue
  2. Name one rally topic
  3. Customer said you were polite in a verbatim
  4. Have under 30 sec hold for the week
  5. Used KB
  6. Customer said you were patient on verbatim
  7. 5 AALs
  8. Achieved 4 calls per hour for the week
  9. Customer said you were friendly on verbatim
  10. Acknowledged customer tenure
  11. Helped a peer in team chat
  12. Had perfect attendance
  13. 5 perfect 5 surveys
  14. Used the survey closing
  15. 92% or better Adherence for the week
  16. Customer said you were knowledgable
  17. Had zero timecard corrections
  18. Achieved 4.5 calls per hour for the week
  19. Customer said you were helpful on survey verbatim
  20. Customer said you did a great job on verbatim
  21. Customer said happy in verbatim
  22. Learned something new about a team member
  23. Customer said your name on verbatim
  24. Received 5 surveys
  25. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week