UsedKBAchieved4 calls perhour forthe weekUsed thesurveyclosingLearnedsomethingnew about ateammemberCustomersaid youwere patienton verbatimCustomersaid yourname onverbatimHelped apeer inteam chat5 perfect5surveysAcknowledgedcustomertenureCustomersaidhappy inverbatim Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekNameone rallytopicAchieved4.5 callsper hour forthe weekCustomersaid youwere helpfulon surveyverbatimHad zerotimecardcorrectionsUsed KBbeforecalling HelpQueueCustomersaid you dida great jobon verbatimHave under30 sec holdfor theweek92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatimCustomersaid youwereknowledgableHadperfectattendanceCustomersaid youwere politein a verbatim5AALsReceived5surveysUsedKBAchieved4 calls perhour forthe weekUsed thesurveyclosingLearnedsomethingnew about ateammemberCustomersaid youwere patienton verbatimCustomersaid yourname onverbatimHelped apeer inteam chat5 perfect5surveysAcknowledgedcustomertenureCustomersaidhappy inverbatimHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekNameone rallytopicAchieved4.5 callsper hour forthe weekCustomersaid youwere helpfulon surveyverbatimHad zerotimecardcorrectionsUsed KBbeforecalling HelpQueueCustomersaid you dida great jobon verbatimHave under30 sec holdfor theweek92% orbetterAdherencefor the weekCustomersaid youwere friendlyon verbatimCustomersaid youwereknowledgableHadperfectattendanceCustomersaid youwere politein a verbatim5AALsReceived5surveys

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used KB
  2. Achieved 4 calls per hour for the week
  3. Used the survey closing
  4. Learned something new about a team member
  5. Customer said you were patient on verbatim
  6. Customer said your name on verbatim
  7. Helped a peer in team chat
  8. 5 perfect 5 surveys
  9. Acknowledged customer tenure
  10. Customer said happy in verbatim
  11. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  12. Name one rally topic
  13. Achieved 4.5 calls per hour for the week
  14. Customer said you were helpful on survey verbatim
  15. Had zero timecard corrections
  16. Used KB before calling Help Queue
  17. Customer said you did a great job on verbatim
  18. Have under 30 sec hold for the week
  19. 92% or better Adherence for the week
  20. Customer said you were friendly on verbatim
  21. Customer said you were knowledgable
  22. Had perfect attendance
  23. Customer said you were polite in a verbatim
  24. 5 AALs
  25. Received 5 surveys