Customersaid youwere patienton verbatimCustomersaid yourname onverbatimCustomersaid you dida great jobon verbatimCustomersaid youwere politein a verbatim92% orbetterAdherencefor the weekUsed thesurveyclosingAchieved4 calls perhour forthe weekHad zerotimecardcorrections5AALsCustomersaid youwereknowledgable5 perfect5surveys Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere helpfulon surveyverbatimNameone rallytopicCustomersaid youwere friendlyon verbatimAchieved4.5 callsper hour forthe weekUsedKBReceived5surveysHelped apeer inteam chatHave under30 sec holdfor theweekLearnedsomethingnew about ateammemberUsed KBbeforecalling HelpQueueHadperfectattendanceAcknowledgedcustomertenureCustomersaidhappy inverbatimCustomersaid youwere patienton verbatimCustomersaid yourname onverbatimCustomersaid you dida great jobon verbatimCustomersaid youwere politein a verbatim92% orbetterAdherencefor the weekUsed thesurveyclosingAchieved4 calls perhour forthe weekHad zerotimecardcorrections5AALsCustomersaid youwereknowledgable5 perfect5surveysHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekCustomersaid youwere helpfulon surveyverbatimNameone rallytopicCustomersaid youwere friendlyon verbatimAchieved4.5 callsper hour forthe weekUsedKBReceived5surveysHelped apeer inteam chatHave under30 sec holdfor theweekLearnedsomethingnew about ateammemberUsed KBbeforecalling HelpQueueHadperfectattendanceAcknowledgedcustomertenureCustomersaidhappy inverbatim

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said you were patient on verbatim
  2. Customer said your name on verbatim
  3. Customer said you did a great job on verbatim
  4. Customer said you were polite in a verbatim
  5. 92% or better Adherence for the week
  6. Used the survey closing
  7. Achieved 4 calls per hour for the week
  8. Had zero timecard corrections
  9. 5 AALs
  10. Customer said you were knowledgable
  11. 5 perfect 5 surveys
  12. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  13. Customer said you were helpful on survey verbatim
  14. Name one rally topic
  15. Customer said you were friendly on verbatim
  16. Achieved 4.5 calls per hour for the week
  17. Used KB
  18. Received 5 surveys
  19. Helped a peer in team chat
  20. Have under 30 sec hold for the week
  21. Learned something new about a team member
  22. Used KB before calling Help Queue
  23. Had perfect attendance
  24. Acknowledged customer tenure
  25. Customer said happy in verbatim