Customersaid you dida great jobon verbatimUsedKBHave under30 sec holdfor theweekCustomersaid yourname onverbatimHelped apeer inteam chatUsed thesurveyclosingUsed KBbeforecalling HelpQueueCustomersaid youwere friendlyon verbatim Have under20 sec acwfor theweekHad under20 secaverage forACW for theweekHadperfectattendanceCustomersaid youwere patienton verbatimReceived5surveysAchieved4.5 callsper hour forthe weekCustomersaidhappy inverbatimCustomersaid youwere helpfulon surveyverbatimHad zerotimecardcorrectionsLearnedsomethingnew about ateammemberAcknowledgedcustomertenure92% orbetterAdherencefor the week5 perfect5surveysAchieved4 calls perhour forthe week5AALsCustomersaid youwereknowledgableNameone rallytopicCustomersaid youwere politein a verbatimCustomersaid you dida great jobon verbatimUsedKBHave under30 sec holdfor theweekCustomersaid yourname onverbatimHelped apeer inteam chatUsed thesurveyclosingUsed KBbeforecalling HelpQueueCustomersaid youwere friendlyon verbatimHave under20 sec acwfor theweekHad under20 secaverage forACW for theweekHadperfectattendanceCustomersaid youwere patienton verbatimReceived5surveysAchieved4.5 callsper hour forthe weekCustomersaidhappy inverbatimCustomersaid youwere helpfulon surveyverbatimHad zerotimecardcorrectionsLearnedsomethingnew about ateammemberAcknowledgedcustomertenure92% orbetterAdherencefor the week5 perfect5surveysAchieved4 calls perhour forthe week5AALsCustomersaid youwereknowledgableNameone rallytopicCustomersaid youwere politein a verbatim

Week one Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said you did a great job on verbatim
  2. Used KB
  3. Have under 30 sec hold for the week
  4. Customer said your name on verbatim
  5. Helped a peer in team chat
  6. Used the survey closing
  7. Used KB before calling Help Queue
  8. Customer said you were friendly on verbatim
  9. Had under 20 sec average for ACW for the week
    Have under 20 sec acw for the week
  10. Had perfect attendance
  11. Customer said you were patient on verbatim
  12. Received 5 surveys
  13. Achieved 4.5 calls per hour for the week
  14. Customer said happy in verbatim
  15. Customer said you were helpful on survey verbatim
  16. Had zero timecard corrections
  17. Learned something new about a team member
  18. Acknowledged customer tenure
  19. 92% or better Adherence for the week
  20. 5 perfect 5 surveys
  21. Achieved 4 calls per hour for the week
  22. 5 AALs
  23. Customer said you were knowledgable
  24. Name one rally topic
  25. Customer said you were polite in a verbatim