Customer stated previous call disconnected (Complaint) DMP + Bucket Payment Submitted Settlement Short term program + MPAY Received 100% on a Quality Gradual Up to Date + MPAY Customer stated online banking did not work Transfer to CET DEMN Customer not receiving statements (Complaint) MPAY on 2+ Accounts Submitted 2 Complaints for one customer Full Balance Payment Total due + MPAY Submitted CSA for Annual Fee Customer stated we don't have programs to help (Complaint) Customer Hung Up without Verifying Reage + MPAY Customer states interest rate is too high (Complaint) Customer Misinformed by previous Agent (Complaint) Submitted 3 complaints on one call language line + payment BKO Reduced Pay Plan + MPAY Customer stated previous call disconnected (Complaint) DMP + Bucket Payment Submitted Settlement Short term program + MPAY Received 100% on a Quality Gradual Up to Date + MPAY Customer stated online banking did not work Transfer to CET DEMN Customer not receiving statements (Complaint) MPAY on 2+ Accounts Submitted 2 Complaints for one customer Full Balance Payment Total due + MPAY Submitted CSA for Annual Fee Customer stated we don't have programs to help (Complaint) Customer Hung Up without Verifying Reage + MPAY Customer states interest rate is too high (Complaint) Customer Misinformed by previous Agent (Complaint) Submitted 3 complaints on one call language line + payment BKO Reduced Pay Plan + MPAY
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer stated previous call disconnected (Complaint)
DMP + Bucket Payment
Submitted Settlement
Short term program + MPAY
Received 100% on a Quality
Gradual Up to Date + MPAY
Customer stated online banking did not work
Transfer to CET
DEMN
Customer not receiving statements (Complaint)
MPAY on 2+ Accounts
Submitted 2 Complaints for one customer
Full Balance Payment
Total due + MPAY
Submitted CSA for Annual Fee
Customer stated we don't have programs to help (Complaint)
Customer Hung Up without Verifying
Reage + MPAY
Customer states interest rate is too high (Complaint)
Customer Misinformed by previous Agent (Complaint)
Submitted 3 complaints on one call
language line + payment
BKO
Reduced Pay Plan + MPAY