Short term program + MPAY language line + payment Customer states interest rate is too high (Complaint) Received 100% on a Quality MPAY on 2+ Accounts Customer stated previous call disconnected (Complaint) Customer stated we don't have programs to help (Complaint) Full Balance Payment Customer not receiving statements (Complaint) Reduced Pay Plan + MPAY Submitted 3 complaints on one call Submitted Settlement Total due + MPAY Customer Misinformed by previous Agent (Complaint) BKO Customer stated online banking did not work Transfer to CET Submitted CSA for Annual Fee DMP + Bucket Payment Submitted 2 Complaints for one customer Gradual Up to Date + MPAY Reage + MPAY DEMN Customer Hung Up without Verifying Short term program + MPAY language line + payment Customer states interest rate is too high (Complaint) Received 100% on a Quality MPAY on 2+ Accounts Customer stated previous call disconnected (Complaint) Customer stated we don't have programs to help (Complaint) Full Balance Payment Customer not receiving statements (Complaint) Reduced Pay Plan + MPAY Submitted 3 complaints on one call Submitted Settlement Total due + MPAY Customer Misinformed by previous Agent (Complaint) BKO Customer stated online banking did not work Transfer to CET Submitted CSA for Annual Fee DMP + Bucket Payment Submitted 2 Complaints for one customer Gradual Up to Date + MPAY Reage + MPAY DEMN Customer Hung Up without Verifying
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Short term program + MPAY
language line + payment
Customer states interest rate is too high (Complaint)
Received 100% on a Quality
MPAY on 2+ Accounts
Customer stated previous call disconnected (Complaint)
Customer stated we don't have programs to help (Complaint)
Full Balance Payment
Customer not receiving statements (Complaint)
Reduced Pay Plan + MPAY
Submitted 3 complaints on one call
Submitted Settlement
Total due + MPAY
Customer Misinformed by previous Agent (Complaint)
BKO
Customer stated online banking did not work
Transfer to CET
Submitted CSA for Annual Fee
DMP + Bucket Payment
Submitted 2 Complaints for one customer
Gradual Up to Date + MPAY
Reage + MPAY
DEMN
Customer Hung Up without Verifying