“Is thiscovered bymyinsurance?”Employeegets anapology froma patientConstructionsounds“How lateare youopen?”“I can getthischeaperonline”Patientsays“You’re alife saver”“Thankyou forwhat youdo”"Do youhave adirectnumber?”“Does thiscome in adifferentcolor?”Rx withnodiagnosiscode“I’venever hada co-paybefore”“Mydoctorsaid it’scovered!”“Do youworkhere?”"No onetold methat”“____knowswhat Iget”Someonecomplainsit’s toocoldSee a co-workereatingchocolateCo-workersays “is itFridayyet?”"We’releavingtown, I needit today""I shouldn’tneed an Rx,that’s onlyformedications”Someonesays it’stoo hotPatientcommentsabout theweather“Why doI have abill?”"I neverhad to dothatbefore"“Is thiscovered bymyinsurance?”Employeegets anapology froma patientConstructionsounds“How lateare youopen?”“I can getthischeaperonline”Patientsays“You’re alife saver”“Thankyou forwhat youdo”"Do youhave adirectnumber?”“Does thiscome in adifferentcolor?”Rx withnodiagnosiscode“I’venever hada co-paybefore”“Mydoctorsaid it’scovered!”“Do youworkhere?”"No onetold methat”“____knowswhat Iget”Someonecomplainsit’s toocoldSee a co-workereatingchocolateCo-workersays “is itFridayyet?”"We’releavingtown, I needit today""I shouldn’tneed an Rx,that’s onlyformedications”Someonesays it’stoo hotPatientcommentsabout theweather“Why doI have abill?”"I neverhad to dothatbefore"

"Things We Hear & See" CMW - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Is this covered by my insurance?”
  2. Employee gets an apology from a patient
  3. Construction sounds
  4. “How late are you open?”
  5. “I can get this cheaper online”
  6. Patient says “You’re a life saver”
  7. “Thank you for what you do”
  8. "Do you have a direct number?”
  9. “Does this come in a different color?”
  10. Rx with no diagnosis code
  11. “I’ve never had a co-pay before”
  12. “My doctor said it’s covered!”
  13. “Do you work here?”
  14. "No one told me that”
  15. “____ knows what I get”
  16. Someone complains it’s too cold
  17. See a co-worker eating chocolate
  18. Co-worker says “is it Friday yet?”
  19. "We’re leaving town, I need it today"
  20. "I shouldn’t need an Rx, that’s only for medications”
  21. Someone says it’s too hot
  22. Patient comments about the weather
  23. “Why do I have a bill?”
  24. "I never had to do that before"