DetractorLodgementSuncorp/GIOWould yourecommendSuncorp toyou familyand friends ?SurveysPromotorNetPromotorSurveycomplaintsAAMICustomerExperienceDriverAustralianFinancialComplaintsAuthorityReviewingsalereportsBingleObsessedSettlementfocusgroupsTo identifyarea’s ofimprovementFree!Cost ofChurnVoice ofConsumerHow satisfiedwere you withyour claimexperience?NetPromotorScore+60RachelTo identifycustomerstrying tocommit fraudImprovesdrivenFree!An expressionofdissatisfactionVoice ofCustomerAustralianFinancialCookingAuthorityAccessibility@ SuncorpNPSWhen acustomergets theirlawyerinvolvedRachelleCustomerAdvocateDetractorLodgementSuncorp/GIOWould yourecommendSuncorp toyou familyand friends ?SurveysPromotorNetPromotorSurveycomplaintsAAMICustomerExperienceDriverAustralianFinancialComplaintsAuthorityReviewingsalereportsBingleObsessedSettlementfocusgroupsTo identifyarea’s ofimprovementFree!Cost ofChurnVoice ofConsumerHow satisfiedwere you withyour claimexperience?NetPromotorScore+60RachelTo identifycustomerstrying tocommit fraudImprovesdrivenFree!An expressionofdissatisfactionVoice ofCustomerAustralianFinancialCookingAuthorityAccessibility@ SuncorpNPSWhen acustomergets theirlawyerinvolvedRachelleCustomerAdvocate

Customer Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Detractor
  2. Lodgement
  3. Suncorp/GIO
  4. Would you recommend Suncorp to you family and friends ?
  5. Surveys
  6. Promotor
  7. Net Promotor Survey
  8. complaints
  9. AAMI
  10. Customer Experience Driver
  11. Australian Financial Complaints Authority
  12. Reviewing sale reports
  13. Bingle
  14. Obsessed
  15. Settlement
  16. focus groups
  17. To identify area’s of improvement
  18. Free!
  19. Cost of Churn
  20. Voice of Consumer
  21. How satisfied were you with your claim experience?
  22. Net Promotor Score
  23. +60
  24. Rachel
  25. To identify customers trying to commit fraud
  26. Improves
  27. driven
  28. Free!
  29. An expression of dissatisfaction
  30. Voice of Customer
  31. Australian Financial Cooking Authority
  32. Accessibility @ Suncorp
  33. NPS
  34. When a customer gets their lawyer involved
  35. Rachelle
  36. Customer Advocate