Repeated requests, no follow through I3 ID: Pointing out they are a long-time client I3 ID: "I used to work there" I3 ID: Got a lead! I3 ID: DC on annuity I3 ID: Client Cried I3 ID: Client asking for specific CSR I3 ID: Background noise: tv, dog, baby/kids I3 ID: POA not on file I3 ID: Caller threatened attorney/ins commissioner I3 ID: Unrealistic USPS expectations I3 ID: Life stories/TMI I3 ID: "Let me speak to your manager!" I3 ID: Bank acct hacked I3 ID: Crashing UL I3 ID: Caller says "you people!" I3 ID: Client called me a pet name I3 ID: Caller wants a refund I3 ID: Make up excuse to get off a never- ending-story call I3 ID: Gives card# instead of acct# for payment I3 ID: Asked and answered I3 ID: Refusal to accept fault/ownership I3 ID: Multiple bene changes in short time frame I3 ID: Didn't have policy#/client ID I3 ID: Repeated requests, no follow through I3 ID: Pointing out they are a long-time client I3 ID: "I used to work there" I3 ID: Got a lead! I3 ID: DC on annuity I3 ID: Client Cried I3 ID: Client asking for specific CSR I3 ID: Background noise: tv, dog, baby/kids I3 ID: POA not on file I3 ID: Caller threatened attorney/ins commissioner I3 ID: Unrealistic USPS expectations I3 ID: Life stories/TMI I3 ID: "Let me speak to your manager!" I3 ID: Bank acct hacked I3 ID: Crashing UL I3 ID: Caller says "you people!" I3 ID: Client called me a pet name I3 ID: Caller wants a refund I3 ID: Make up excuse to get off a never- ending-story call I3 ID: Gives card# instead of acct# for payment I3 ID: Asked and answered I3 ID: Refusal to accept fault/ownership I3 ID: Multiple bene changes in short time frame I3 ID: Didn't have policy#/client ID I3 ID:
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Repeated requests, no follow through
I3 ID:
Pointing out they are a long-time client
I3 ID:
"I used to work there"
I3 ID:
Got a lead!
I3 ID:
DC on annuity
I3 ID:
Client Cried
I3 ID:
Client asking for specific CSR
I3 ID:
Background noise: tv, dog, baby/kids
I3 ID:
POA not on file
I3 ID:
Caller threatened attorney/ins commissioner
I3 ID:
Unrealistic USPS expectations
I3 ID:
Life stories/TMI
I3 ID:
"Let me speak to your manager!"
I3 ID:
Bank acct hacked
I3 ID:
Crashing UL
I3 ID:
Caller says "you people!"
I3 ID:
Client called me a pet name
I3 ID:
Caller wants a refund
I3 ID:
Make up excuse to get off a never-ending-story call
I3 ID:
Gives card# instead of acct# for payment
I3 ID:
Asked and answered
I3 ID:
Refusal to accept fault/ownership
I3 ID:
Multiple bene changes in short time frame
I3 ID:
Didn't have policy#/client ID
I3 ID: