Complimen- ted a fellow CSR Increased my preformance #'s I said Good Morning today Helped a fellow CSR Participated in a team building exercise Used a customers name on call Dealt with an irate customer Added a new shout out on board Addressed my leads Addressed a major concern w/ customer Made 2 sales in one day Said "happy to help" to 5 customers Up-sold a customer Helped a technician Customer gave me a compliment Made a Welcome call Had a strange call request An Agreement was signed Maintained a good voice level I addressed my call aheads "Is there anything else" 10 times Stayed professional for entire shift Congratula- ted someone Treated a CSR with respect Complimen- ted a fellow CSR Increased my preformance #'s I said Good Morning today Helped a fellow CSR Participated in a team building exercise Used a customers name on call Dealt with an irate customer Added a new shout out on board Addressed my leads Addressed a major concern w/ customer Made 2 sales in one day Said "happy to help" to 5 customers Up-sold a customer Helped a technician Customer gave me a compliment Made a Welcome call Had a strange call request An Agreement was signed Maintained a good voice level I addressed my call aheads "Is there anything else" 10 times Stayed professional for entire shift Congratula- ted someone Treated a CSR with respect
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Complimen-ted a fellow CSR
I-Increased my preformance #'s
B-I said Good Morning today
I-Helped a fellow CSR
B-Participated in a team building exercise
G-Used a customers name on call
O-Dealt with an irate customer
O-Added a new shout out on board
B-Addressed my leads
N-Addressed a major concern w/ customer
G-Made 2 sales in one day
O-Said "happy to help" to 5 customers
N-Up-sold a customer
I-Helped a technician
G-Customer gave me a compliment
G-Made a Welcome call
G-Had a strange call request
I-An Agreement was signed
N-Maintained a good voice level
N-I addressed my call aheads
O-"Is there anything else" 10 times
I-Stayed professional for entire shift
O-Congratula-ted someone
B-Treated a CSR with respect