Congratula- ted someone "Is there anything else" 10 times Up-sold a customer Helped a technician Had a strange call request An Agreement was signed Treated a CSR with respect Addressed a major concern w/ customer Made 2 sales in one day Helped a fellow CSR Used a customers name on call Addressed my leads Customer gave me a compliment Increased my preformance #'s Stayed professional for entire shift Added a new shout out on board I said Good Morning today Maintained a good voice level Said "happy to help" to 5 customers I addressed my call aheads Complimen- ted a fellow CSR Dealt with an irate customer Participated in a team building exercise Made a Welcome call Congratula- ted someone "Is there anything else" 10 times Up-sold a customer Helped a technician Had a strange call request An Agreement was signed Treated a CSR with respect Addressed a major concern w/ customer Made 2 sales in one day Helped a fellow CSR Used a customers name on call Addressed my leads Customer gave me a compliment Increased my preformance #'s Stayed professional for entire shift Added a new shout out on board I said Good Morning today Maintained a good voice level Said "happy to help" to 5 customers I addressed my call aheads Complimen- ted a fellow CSR Dealt with an irate customer Participated in a team building exercise Made a Welcome call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Congratula-ted someone
O-"Is there anything else" 10 times
N-Up-sold a customer
I-Helped a technician
G-Had a strange call request
I-An Agreement was signed
B-Treated a CSR with respect
N-Addressed a major concern w/ customer
G-Made 2 sales in one day
I-Helped a fellow CSR
G-Used a customers name on call
B-Addressed my leads
G-Customer gave me a compliment
I-Increased my preformance #'s
I-Stayed professional for entire shift
O-Added a new shout out on board
B-I said Good Morning today
N-Maintained a good voice level
O-Said "happy to help" to 5 customers
N-I addressed my call aheads
B-Complimen-ted a fellow CSR
O-Dealt with an irate customer
B-Participated in a team building exercise
G-Made a Welcome call