Customer gave me a compliment Helped a fellow CSR Addressed my leads Treated a CSR with respect Congratula- ted someone Participated in a team building exercise An Agreement was signed Addressed a major concern w/ customer Dealt with an irate customer I said Good Morning today Said "happy to help" to 5 customers Used a customers name on call Increased my preformance #'s Stayed professional for entire shift Made 2 sales in one day Added a new shout out on board Helped a technician Made a Welcome call I addressed my call aheads Complimen- ted a fellow CSR Maintained a good voice level Had a strange call request Up-sold a customer "Is there anything else" 10 times Customer gave me a compliment Helped a fellow CSR Addressed my leads Treated a CSR with respect Congratula- ted someone Participated in a team building exercise An Agreement was signed Addressed a major concern w/ customer Dealt with an irate customer I said Good Morning today Said "happy to help" to 5 customers Used a customers name on call Increased my preformance #'s Stayed professional for entire shift Made 2 sales in one day Added a new shout out on board Helped a technician Made a Welcome call I addressed my call aheads Complimen- ted a fellow CSR Maintained a good voice level Had a strange call request Up-sold a customer "Is there anything else" 10 times
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Customer gave me a compliment
I-Helped a fellow CSR
B-Addressed my leads
B-Treated a CSR with respect
O-Congratula-ted someone
B-Participated in a team building exercise
I-An Agreement was signed
N-Addressed a major concern w/ customer
O-Dealt with an irate customer
B-I said Good Morning today
O-Said "happy to help" to 5 customers
G-Used a customers name on call
I-Increased my preformance #'s
I-Stayed professional for entire shift
G-Made 2 sales in one day
O-Added a new shout out on board
I-Helped a technician
G-Made a Welcome call
N-I addressed my call aheads
B-Complimen-ted a fellow CSR
N-Maintained a good voice level
G-Had a strange call request
N-Up-sold a customer
O-"Is there anything else" 10 times