Said "happy to help" to 5 customers I said Good Morning today Up-sold a customer Used a customers name on call Addressed a major concern w/ customer Customer gave me a compliment I addressed my call aheads Helped a technician Maintained a good voice level Added a new shout out on board "Is there anything else" 10 times Made 2 sales in one day Congratula- ted someone Made a Welcome call Addressed my leads Dealt with an irate customer Stayed professional for entire shift Complimen- ted a fellow CSR Helped a fellow CSR An Agreement was signed Participated in a team building exercise Increased my preformance #'s Treated a CSR with respect Had a strange call request Said "happy to help" to 5 customers I said Good Morning today Up-sold a customer Used a customers name on call Addressed a major concern w/ customer Customer gave me a compliment I addressed my call aheads Helped a technician Maintained a good voice level Added a new shout out on board "Is there anything else" 10 times Made 2 sales in one day Congratula- ted someone Made a Welcome call Addressed my leads Dealt with an irate customer Stayed professional for entire shift Complimen- ted a fellow CSR Helped a fellow CSR An Agreement was signed Participated in a team building exercise Increased my preformance #'s Treated a CSR with respect Had a strange call request
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Said "happy to help" to 5 customers
B-I said Good Morning today
N-Up-sold a customer
G-Used a customers name on call
N-Addressed a major concern w/ customer
G-Customer gave me a compliment
N-I addressed my call aheads
I-Helped a technician
N-Maintained a good voice level
O-Added a new shout out on board
O-"Is there anything else" 10 times
G-Made 2 sales in one day
O-Congratula-ted someone
G-Made a Welcome call
B-Addressed my leads
O-Dealt with an irate customer
I-Stayed professional for entire shift
B-Complimen-ted a fellow CSR
I-Helped a fellow CSR
I-An Agreement was signed
B-Participated in a team building exercise
I-Increased my preformance #'s
B-Treated a CSR with respect
G-Had a strange call request