Greet acustomer byname asthey walk inthe doorAnswerthe phonewith aSMILEComplimenta customerTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Wearyourname tagObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsBe the first togreet acustomer thatwalks into thelobbySend anote to acustomer(MAIL)Learnsomething newabout one ofyour regularcustomersTake actionon somethingyou normallyavoid at workRemember acustomer'schild or pet'sname and askabout themHelp acustomer orfellow coworker withan issueWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Ask yoursupervisor if thereis something youcan be working onto move towardsyour goalCall to checkin with acustomer youhave not seenin a whileRespond to anemail/workflowor CRM withinan hourSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Greet acustomer byname asthey walk inthe doorAnswerthe phonewith aSMILEComplimenta customerTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Wearyourname tagObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsBe the first togreet acustomer thatwalks into thelobbySend anote to acustomer(MAIL)Learnsomething newabout one ofyour regularcustomersTake actionon somethingyou normallyavoid at workRemember acustomer'schild or pet'sname and askabout themHelp acustomer orfellow coworker withan issueWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Ask yoursupervisor if thereis something youcan be working onto move towardsyour goalCall to checkin with acustomer youhave not seenin a whileRespond to anemail/workflowor CRM withinan hourSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet a customer by name as they walk in the door
  2. Answer the phone with a SMILE
  3. Compliment a customer
  4. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  5. Wear your name tag
  6. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  7. Be the first to greet a customer that walks into the lobby
  8. Send a note to a customer (MAIL)
  9. Learn something new about one of your regular customers
  10. Take action on something you normally avoid at work
  11. Remember a customer's child or pet's name and ask about them
  12. Help a customer or fellow co worker with an issue
  13. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  14. Ask your supervisor if there is something you can be working on to move towards your goal
  15. Call to check in with a customer you have not seen in a while
  16. Respond to an email/workflow or CRM within an hour
  17. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!