Write a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Learnsomething newabout one ofyour regularcustomersWearyourname tagSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Complimenta customerGreet acustomer byname asthey walk inthe doorBe the first togreet acustomer thatwalks into thelobbyAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalRespond to anemail/workflowor CRM withinan hourObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsTake actionon somethingyou normallyavoid at workCall to checkin with acustomer youhave not seenin a whileTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Send anote to acustomer(MAIL)Answerthe phonewith aSMILERemember acustomer'schild or pet'sname and askabout themHelp acustomer orfellow coworker withan issueWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Learnsomething newabout one ofyour regularcustomersWearyourname tagSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Complimenta customerGreet acustomer byname asthey walk inthe doorBe the first togreet acustomer thatwalks into thelobbyAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalRespond to anemail/workflowor CRM withinan hourObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsTake actionon somethingyou normallyavoid at workCall to checkin with acustomer youhave not seenin a whileTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Send anote to acustomer(MAIL)Answerthe phonewith aSMILERemember acustomer'schild or pet'sname and askabout themHelp acustomer orfellow coworker withan issue

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  2. Learn something new about one of your regular customers
  3. Wear your name tag
  4. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!
  5. Compliment a customer
  6. Greet a customer by name as they walk in the door
  7. Be the first to greet a customer that walks into the lobby
  8. Ask your supervisor if there is something you can be working on to move towards your goal
  9. Respond to an email/workflow or CRM within an hour
  10. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  11. Take action on something you normally avoid at work
  12. Call to check in with a customer you have not seen in a while
  13. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  14. Send a note to a customer (MAIL)
  15. Answer the phone with a SMILE
  16. Remember a customer's child or pet's name and ask about them
  17. Help a customer or fellow co worker with an issue