Greet acustomer byname asthey walk inthe doorObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsRemember acustomer'schild or pet'sname and askabout themWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Send anote to acustomer(MAIL)Wearyourname tagAnswerthe phonewith aSMILETalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Ask yoursupervisor if thereis something youcan be working onto move towardsyour goalRespond to anemail/workflowor CRM withinan hourLearnsomething newabout one ofyour regularcustomersBe the first togreet acustomer thatwalks into thelobbyHelp acustomer orfellow coworker withan issueComplimenta customerTake actionon somethingyou normallyavoid at workCall to checkin with acustomer youhave not seenin a whileSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Greet acustomer byname asthey walk inthe doorObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsRemember acustomer'schild or pet'sname and askabout themWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Send anote to acustomer(MAIL)Wearyourname tagAnswerthe phonewith aSMILETalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Ask yoursupervisor if thereis something youcan be working onto move towardsyour goalRespond to anemail/workflowor CRM withinan hourLearnsomething newabout one ofyour regularcustomersBe the first togreet acustomer thatwalks into thelobbyHelp acustomer orfellow coworker withan issueComplimenta customerTake actionon somethingyou normallyavoid at workCall to checkin with acustomer youhave not seenin a whileSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet a customer by name as they walk in the door
  2. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  3. Remember a customer's child or pet's name and ask about them
  4. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  5. Send a note to a customer (MAIL)
  6. Wear your name tag
  7. Answer the phone with a SMILE
  8. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  9. Ask your supervisor if there is something you can be working on to move towards your goal
  10. Respond to an email/workflow or CRM within an hour
  11. Learn something new about one of your regular customers
  12. Be the first to greet a customer that walks into the lobby
  13. Help a customer or fellow co worker with an issue
  14. Compliment a customer
  15. Take action on something you normally avoid at work
  16. Call to check in with a customer you have not seen in a while
  17. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!