Respond to anemail/workflowor CRM withinan hourLearnsomething newabout one ofyour regularcustomersSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Complimenta customerTake actionon somethingyou normallyavoid at workSend anote to acustomer(MAIL)Greet acustomer byname asthey walk inthe doorTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Call to checkin with acustomer youhave not seenin a whileWearyourname tagWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Help acustomer orfellow coworker withan issueObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsRemember acustomer'schild or pet'sname and askabout themAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalBe the first togreet acustomer thatwalks into thelobbyAnswerthe phonewith aSMILERespond to anemail/workflowor CRM withinan hourLearnsomething newabout one ofyour regularcustomersSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Complimenta customerTake actionon somethingyou normallyavoid at workSend anote to acustomer(MAIL)Greet acustomer byname asthey walk inthe doorTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Call to checkin with acustomer youhave not seenin a whileWearyourname tagWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Help acustomer orfellow coworker withan issueObserve acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsRemember acustomer'schild or pet'sname and askabout themAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalBe the first togreet acustomer thatwalks into thelobbyAnswerthe phonewith aSMILE

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respond to an email/workflow or CRM within an hour
  2. Learn something new about one of your regular customers
  3. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!
  4. Compliment a customer
  5. Take action on something you normally avoid at work
  6. Send a note to a customer (MAIL)
  7. Greet a customer by name as they walk in the door
  8. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  9. Call to check in with a customer you have not seen in a while
  10. Wear your name tag
  11. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  12. Help a customer or fellow co worker with an issue
  13. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  14. Remember a customer's child or pet's name and ask about them
  15. Ask your supervisor if there is something you can be working on to move towards your goal
  16. Be the first to greet a customer that walks into the lobby
  17. Answer the phone with a SMILE