Write a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Be the first togreet acustomer thatwalks into thelobbyTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsWearyourname tagCall to checkin with acustomer youhave not seenin a whileSend anote to acustomer(MAIL)Learnsomething newabout one ofyour regularcustomersAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalAnswerthe phonewith aSMILEHelp acustomer orfellow coworker withan issueRespond to anemail/workflowor CRM withinan hourSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Take actionon somethingyou normallyavoid at workComplimenta customerRemember acustomer'schild or pet'sname and askabout themGreet acustomer byname asthey walk inthe doorWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Be the first togreet acustomer thatwalks into thelobbyTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsWearyourname tagCall to checkin with acustomer youhave not seenin a whileSend anote to acustomer(MAIL)Learnsomething newabout one ofyour regularcustomersAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalAnswerthe phonewith aSMILEHelp acustomer orfellow coworker withan issueRespond to anemail/workflowor CRM withinan hourSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Take actionon somethingyou normallyavoid at workComplimenta customerRemember acustomer'schild or pet'sname and askabout themGreet acustomer byname asthey walk inthe door

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  2. Be the first to greet a customer that walks into the lobby
  3. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  4. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  5. Wear your name tag
  6. Call to check in with a customer you have not seen in a while
  7. Send a note to a customer (MAIL)
  8. Learn something new about one of your regular customers
  9. Ask your supervisor if there is something you can be working on to move towards your goal
  10. Answer the phone with a SMILE
  11. Help a customer or fellow co worker with an issue
  12. Respond to an email/workflow or CRM within an hour
  13. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!
  14. Take action on something you normally avoid at work
  15. Compliment a customer
  16. Remember a customer's child or pet's name and ask about them
  17. Greet a customer by name as they walk in the door