Answerthe phonewith aSMILESend anote to acustomer(MAIL)Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalGreet acustomer byname asthey walk inthe doorBe the first togreet acustomer thatwalks into thelobbySay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Respond to anemail/workflowor CRM withinan hourRemember acustomer'schild or pet'sname and askabout themWearyourname tagCall to checkin with acustomer youhave not seenin a whileWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Help acustomer orfellow coworker withan issueComplimenta customerLearnsomething newabout one ofyour regularcustomersTake actionon somethingyou normallyavoid at workTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Answerthe phonewith aSMILESend anote to acustomer(MAIL)Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalGreet acustomer byname asthey walk inthe doorBe the first togreet acustomer thatwalks into thelobbySay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Respond to anemail/workflowor CRM withinan hourRemember acustomer'schild or pet'sname and askabout themWearyourname tagCall to checkin with acustomer youhave not seenin a whileWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Help acustomer orfellow coworker withan issueComplimenta customerLearnsomething newabout one ofyour regularcustomersTake actionon somethingyou normallyavoid at workTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer the phone with a SMILE
  2. Send a note to a customer (MAIL)
  3. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  4. Ask your supervisor if there is something you can be working on to move towards your goal
  5. Greet a customer by name as they walk in the door
  6. Be the first to greet a customer that walks into the lobby
  7. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!
  8. Respond to an email/workflow or CRM within an hour
  9. Remember a customer's child or pet's name and ask about them
  10. Wear your name tag
  11. Call to check in with a customer you have not seen in a while
  12. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)
  13. Help a customer or fellow co worker with an issue
  14. Compliment a customer
  15. Learn something new about one of your regular customers
  16. Take action on something you normally avoid at work
  17. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)