Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsCall to checkin with acustomer youhave not seenin a whileTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Take actionon somethingyou normallyavoid at workRemember acustomer'schild or pet'sname and askabout themAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Learnsomething newabout one ofyour regularcustomersSend anote to acustomer(MAIL)Complimenta customerGreet acustomer byname asthey walk inthe doorAnswerthe phonewith aSMILEBe the first togreet acustomer thatwalks into thelobbyWearyourname tagRespond to anemail/workflowor CRM withinan hourHelp acustomer orfellow coworker withan issueWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)Observe acoworker offeringEXCELLENTcustomer serviceand email yoursupervisor thedetailsCall to checkin with acustomer youhave not seenin a whileTalk with acustomer about aproduct that mightbenefit them?(Example: eStmt,to save them afee!)Take actionon somethingyou normallyavoid at workRemember acustomer'schild or pet'sname and askabout themAsk yoursupervisor if thereis something youcan be working onto move towardsyour goalSay somethingpositive about ourmyValue checking-myBenefits servicesto a customer, see ifthey are interestedin l earning more!Learnsomething newabout one ofyour regularcustomersSend anote to acustomer(MAIL)Complimenta customerGreet acustomer byname asthey walk inthe doorAnswerthe phonewith aSMILEBe the first togreet acustomer thatwalks into thelobbyWearyourname tagRespond to anemail/workflowor CRM withinan hourHelp acustomer orfellow coworker withan issueWrite a note to aback-office staffmember whoalways makessure you havewhat you need(interoffice it)

Relational-Responsiveness-Integrity - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observe a coworker offering EXCELLENT customer service and email your supervisor the details
  2. Call to check in with a customer you have not seen in a while
  3. Talk with a customer about a product that might benefit them? (Example: eStmt, to save them a fee!)
  4. Take action on something you normally avoid at work
  5. Remember a customer's child or pet's name and ask about them
  6. Ask your supervisor if there is something you can be working on to move towards your goal
  7. Say something positive about our myValue checking- myBenefits services to a customer, see if they are interested in l earning more!
  8. Learn something new about one of your regular customers
  9. Send a note to a customer (MAIL)
  10. Compliment a customer
  11. Greet a customer by name as they walk in the door
  12. Answer the phone with a SMILE
  13. Be the first to greet a customer that walks into the lobby
  14. Wear your name tag
  15. Respond to an email/workflow or CRM within an hour
  16. Help a customer or fellow co worker with an issue
  17. Write a note to a back-office staff member who always makes sure you have what you need (interoffice it)