ReviewedL&DUpdatesHad aclient/providerwith a uniquenameSaid Goodmorning inteam chatPerformedaRematchCompletedan NCRHelped aparent witha minorcaseClientRequestedfirst sessionafteronboardingAte asnackSent apasswordresetFollowedup on ataskClient askedwhat theircosts wouldbe persessionDrankWaterclosed10casesDeflecteda billingcallPosted amotivationmessage inteam chatClientreferralfrom PsychTodaySharedour TaxId/ NPIclientreferral fromDoctorsOfficeOnboardedan UrgentClientPosted acase inProj-Cases-Past-SLATook20callsposted aquestionin Q&ADeflecteda providercallCompleted acase with casecompletiontime under 3minutesReviewedL&DUpdatesHad aclient/providerwith a uniquenameSaid Goodmorning inteam chatPerformedaRematchCompletedan NCRHelped aparent witha minorcaseClientRequestedfirst sessionafteronboardingAte asnackSent apasswordresetFollowedup on ataskClient askedwhat theircosts wouldbe persessionDrankWaterclosed10casesDeflecteda billingcallPosted amotivationmessage inteam chatClientreferralfrom PsychTodaySharedour TaxId/ NPIclientreferral fromDoctorsOfficeOnboardedan UrgentClientPosted acase inProj-Cases-Past-SLATook20callsposted aquestionin Q&ADeflecteda providercallCompleted acase with casecompletiontime under 3minutes

SonderMind onboarding Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed L&D Updates
  2. Had a client/provider with a unique name
  3. Said Good morning in team chat
  4. Performed a Rematch
  5. Completed an NCR
  6. Helped a parent with a minor case
  7. Client Requested first session after onboarding
  8. Ate a snack
  9. Sent a password reset
  10. Followed up on a task
  11. Client asked what their costs would be per session
  12. Drank Water
  13. closed 10 cases
  14. Deflected a billing call
  15. Posted a motivation message in team chat
  16. Client referral from Psych Today
  17. Shared our Tax Id/ NPI
  18. client referral from Doctors Office
  19. Onboarded an Urgent Client
  20. Posted a case in Proj-Cases-Past-SLA
  21. Took 20 calls
  22. posted a question in Q&A
  23. Deflected a provider call
  24. Completed a case with case completion time under 3 minutes