SmileandDialFirstImpressionsNon-verbalCommunicationStandand Smile(PM)RapportPowerWordsAssumptiveSellingNemesisto SalesConfidence7-38-55RuleToneActiveListeningGreatNews!SmileTalk CollaborateDe-escalationTechniquesSlouchingInflectionNameAlbertMehrabianMemorableimpressionCommunicationStylesPaceObjectionTypes64%SmileandDialFirstImpressionsNon-verbalCommunicationStandand Smile(PM)RapportPowerWordsAssumptiveSellingNemesisto SalesConfidence7-38-55RuleToneActiveListeningGreatNews!SmileTalkCollaborateDe-escalationTechniquesSlouchingInflectionNameAlbertMehrabianMemorableimpressionCommunicationStylesPaceObjectionTypes64%

Soft Skills for ESRs - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile and Dial
  2. First Impressions
  3. Non-verbal Communication
  4. Stand and Smile (PM)
  5. Rapport
  6. Power Words
  7. Assumptive Selling
  8. Nemesis to Sales
  9. Confidence
  10. 7-38-55 Rule
  11. Tone
  12. Active Listening
  13. Great News!
  14. Smile Talk
  15. Collaborate
  16. De-escalation Techniques
  17. Slouching
  18. Inflection
  19. Name
  20. Albert Mehrabian
  21. Memorable impression
  22. Communication Styles
  23. Pace
  24. Objection Types
  25. 64%