FirstImpressionsPowerWordsActiveListening7-38-55RuleAlbertMehrabianCommunicationStylesToneRapportConfidenceGreatNews!Standand Smile(PM)Nemesisto SalesNameDe-escalationTechniquesSlouchingInflectionNon-verbalCommunicationSmileTalkPaceMemorableimpressionSmileandDialAssumptiveSellingObjectionTypes64% CollaborateFirstImpressionsPowerWordsActiveListening7-38-55RuleAlbertMehrabianCommunicationStylesToneRapportConfidenceGreatNews!Standand Smile(PM)Nemesisto SalesNameDe-escalationTechniquesSlouchingInflectionNon-verbalCommunicationSmileTalkPaceMemorableimpressionSmileandDialAssumptiveSellingObjectionTypes64%Collaborate

Soft Skills for ESRs - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Impressions
  2. Power Words
  3. Active Listening
  4. 7-38-55 Rule
  5. Albert Mehrabian
  6. Communication Styles
  7. Tone
  8. Rapport
  9. Confidence
  10. Great News!
  11. Stand and Smile (PM)
  12. Nemesis to Sales
  13. Name
  14. De-escalation Techniques
  15. Slouching
  16. Inflection
  17. Non-verbal Communication
  18. Smile Talk
  19. Pace
  20. Memorable impression
  21. Smile and Dial
  22. Assumptive Selling
  23. Objection Types
  24. 64%
  25. Collaborate