7-38-55RuleToneInflectionNon-verbalCommunicationConfidenceMemorableimpressionDe-escalationTechniquesCommunicationStylesSmileandDialSmileTalkGreatNews!Standand Smile(PM)SlouchingNemesisto Sales64%RapportObjectionTypesAlbertMehrabianPowerWordsPaceActiveListeningAssumptiveSellingName CollaborateFirstImpressions7-38-55RuleToneInflectionNon-verbalCommunicationConfidenceMemorableimpressionDe-escalationTechniquesCommunicationStylesSmileandDialSmileTalkGreatNews!Standand Smile(PM)SlouchingNemesisto Sales64%RapportObjectionTypesAlbertMehrabianPowerWordsPaceActiveListeningAssumptiveSellingNameCollaborateFirstImpressions

Soft Skills for ESRs - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7-38-55 Rule
  2. Tone
  3. Inflection
  4. Non-verbal Communication
  5. Confidence
  6. Memorable impression
  7. De-escalation Techniques
  8. Communication Styles
  9. Smile and Dial
  10. Smile Talk
  11. Great News!
  12. Stand and Smile (PM)
  13. Slouching
  14. Nemesis to Sales
  15. 64%
  16. Rapport
  17. Objection Types
  18. Albert Mehrabian
  19. Power Words
  20. Pace
  21. Active Listening
  22. Assumptive Selling
  23. Name
  24. Collaborate
  25. First Impressions