Responsecode fieldChangestatusFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow thedisputetransactionsprocedureContactVAQUpdate theaddress onthe Cardlevel in CEdesktopAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clOtherServices |PINChangeRemove theblock. AMUis still anaccountownerNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.AutomatedprocessingErrortransactionpostedtwiceFollow theencodingerrorprocedureTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysTempBlockRemovalButtonNothingAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecard120daysYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamCourtesyAdjustment6MonthsIf the feeposted 30 daysago or morerecent, transferto VAQ10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Responsecode fieldChangestatusFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow thedisputetransactionsprocedureContactVAQUpdate theaddress onthe Cardlevel in CEdesktopAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clOtherServices |PINChangeRemove theblock. AMUis still anaccountownerNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.AutomatedprocessingErrortransactionpostedtwiceFollow theencodingerrorprocedureTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysTempBlockRemovalButtonNothingAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecard120daysYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamCourtesyAdjustment6MonthsIf the feeposted 30 daysago or morerecent, transferto VAQ10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Response code field
  2. Change status
  3. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  4. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  5. Follow the dispute transactions procedure
  6. Contact VAQ
  7. Update the address on the Card level in CE desktop
  8. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  9. Other Services | PIN Change
  10. Remove the block. AMU is still an account owner
  11. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  12. Automated processing Error
  13. transaction posted twice
  14. Follow the encoding error procedure
  15. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  16. Temp Block Removal Button
  17. Nothing
  18. Advise the caller that only the account owner can have any maintenance performed on the card
  19. 120 days
  20. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  21. Courtesy Adjustment
  22. 6 Months
  23. If the fee posted 30 days ago or more recent, transfer to VAQ
  24. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)