NothingIf the feeposted 30 daysago or morerecent, transferto VAQTempBlockRemovalButtonCourtesyAdjustmentAutomatedprocessingErrorFollow theencodingerrorprocedureAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.To remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daystransactionpostedtwice6MonthsRemove theblock. AMUis still anaccountowner10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Follow thedisputetransactionsprocedure120daysReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionResponsecode fieldAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamUpdate theaddress onthe Cardlevel in CEdesktopOtherServices |PINChangeContactVAQChangestatusNothingIf the feeposted 30 daysago or morerecent, transferto VAQTempBlockRemovalButtonCourtesyAdjustmentAutomatedprocessingErrorFollow theencodingerrorprocedureAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.To remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daystransactionpostedtwice6MonthsRemove theblock. AMUis still anaccountowner10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Follow thedisputetransactionsprocedure120daysReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionResponsecode fieldAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamUpdate theaddress onthe Cardlevel in CEdesktopOtherServices |PINChangeContactVAQChangestatus

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nothing
  2. If the fee posted 30 days ago or more recent, transfer to VAQ
  3. Temp Block Removal Button
  4. Courtesy Adjustment
  5. Automated processing Error
  6. Follow the encoding error procedure
  7. Advise the caller that only the account owner can have any maintenance performed on the card
  8. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  9. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  10. transaction posted twice
  11. 6 Months
  12. Remove the block. AMU is still an account owner
  13. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  14. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  15. Follow the dispute transactions procedure
  16. 120 days
  17. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  18. Response code field
  19. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  20. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  21. Update the address on the Card level in CE desktop
  22. Other Services | PIN Change
  23. Contact VAQ
  24. Change status