Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonFollow theencodingerrorprocedureContactVAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardRemove theblock. AMUis still anaccountownerAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clChangestatus10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)You cannotremove the block.Warm transfer thecaller to theappropriate VAQteamUpdate theaddress onthe Cardlevel in CEdesktopFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)OtherServices |PINChangeResponsecode fieldNothingCourtesyAdjustment6MonthsIf the feeposted 30 daysago or morerecent, transferto VAQ120daystransactionpostedtwiceAutomatedprocessingErrorFollow thedisputetransactionsprocedureNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonFollow theencodingerrorprocedureContactVAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardRemove theblock. AMUis still anaccountownerAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clChangestatus10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)You cannotremove the block.Warm transfer thecaller to theappropriate VAQteamUpdate theaddress onthe Cardlevel in CEdesktopFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)OtherServices |PINChangeResponsecode fieldNothingCourtesyAdjustment6MonthsIf the feeposted 30 daysago or morerecent, transferto VAQ120daystransactionpostedtwiceAutomatedprocessingErrorFollow thedisputetransactionsprocedureNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  2. Temp Block Removal Button
  3. Follow the encoding error procedure
  4. Contact VAQ
  5. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  6. Advise the caller that only the account owner can have any maintenance performed on the card
  7. Remove the block. AMU is still an account owner
  8. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  9. Change status
  10. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  11. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  12. Update the address on the Card level in CE desktop
  13. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  14. Other Services | PIN Change
  15. Response code field
  16. Nothing
  17. Courtesy Adjustment
  18. 6 Months
  19. If the fee posted 30 days ago or more recent, transfer to VAQ
  20. 120 days
  21. transaction posted twice
  22. Automated processing Error
  23. Follow the dispute transactions procedure
  24. No, the status may still say active. The process of white listing will prevent an additional declined transaction.