Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)No, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.CourtesyAdjustmentUpdate theaddress onthe Cardlevel in CEdesktopResponsecode fieldYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteam10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)AutomatedprocessingErrorTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow theencodingerrorprocedureChangestatusRemove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQNothingAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardtransactionpostedtwiceFollow thedisputetransactionsprocedureReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonContactVAQ6Months120daysOtherServices |PINChangeFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)No, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.CourtesyAdjustmentUpdate theaddress onthe Cardlevel in CEdesktopResponsecode fieldYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteam10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)AutomatedprocessingErrorTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow theencodingerrorprocedureChangestatusRemove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQNothingAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardtransactionpostedtwiceFollow thedisputetransactionsprocedureReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonContactVAQ6Months120daysOtherServices |PINChange

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  2. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  3. Courtesy Adjustment
  4. Update the address on the Card level in CE desktop
  5. Response code field
  6. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  7. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  8. Automated processing Error
  9. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  10. Follow the encoding error procedure
  11. Change status
  12. Remove the block. AMU is still an account owner
  13. If the fee posted 30 days ago or more recent, transfer to VAQ
  14. Nothing
  15. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  16. Advise the caller that only the account owner can have any maintenance performed on the card
  17. transaction posted twice
  18. Follow the dispute transactions procedure
  19. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  20. Temp Block Removal Button
  21. Contact VAQ
  22. 6 Months
  23. 120 days
  24. Other Services | PIN Change