Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clFollow theencodingerrorprocedure120daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)transactionpostedtwiceOtherServices |PINChangeAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardContactVAQNothingYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamResponsecode field6MonthsTempBlockRemovalButtonNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.AutomatedprocessingErrorReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionIf the feeposted 30 daysago or morerecent, transferto VAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysCourtesyAdjustmentFollow thedisputetransactionsprocedureChangestatusRemove theblock. AMUis still anaccountownerUpdate theaddress onthe Cardlevel in CEdesktop10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clFollow theencodingerrorprocedure120daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)transactionpostedtwiceOtherServices |PINChangeAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardContactVAQNothingYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamResponsecode field6MonthsTempBlockRemovalButtonNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.AutomatedprocessingErrorReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionIf the feeposted 30 daysago or morerecent, transferto VAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysCourtesyAdjustmentFollow thedisputetransactionsprocedureChangestatusRemove theblock. AMUis still anaccountownerUpdate theaddress onthe Cardlevel in CEdesktop10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  2. Follow the encoding error procedure
  3. 120 days
  4. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  5. transaction posted twice
  6. Other Services | PIN Change
  7. Advise the caller that only the account owner can have any maintenance performed on the card
  8. Contact VAQ
  9. Nothing
  10. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  11. Response code field
  12. 6 Months
  13. Temp Block Removal Button
  14. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  15. Automated processing Error
  16. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  17. If the fee posted 30 days ago or more recent, transfer to VAQ
  18. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  19. Courtesy Adjustment
  20. Follow the dispute transactions procedure
  21. Change status
  22. Remove the block. AMU is still an account owner
  23. Update the address on the Card level in CE desktop
  24. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)