AutomatedprocessingErrorTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysIf the feeposted 30 daysago or morerecent, transferto VAQOtherServices |PINChangeAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNothingContactVAQ10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl6MonthsFollow thedisputetransactionsprocedureYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)CourtesyAdjustmentNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.transactionpostedtwice120daysRemove theblock. AMUis still anaccountownerUpdate theaddress onthe Cardlevel in CEdesktopTempBlockRemovalButtonFollow theencodingerrorprocedureChangestatusResponsecode fieldAutomatedprocessingErrorTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysIf the feeposted 30 daysago or morerecent, transferto VAQOtherServices |PINChangeAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNothingContactVAQ10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl6MonthsFollow thedisputetransactionsprocedureYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)CourtesyAdjustmentNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.transactionpostedtwice120daysRemove theblock. AMUis still anaccountownerUpdate theaddress onthe Cardlevel in CEdesktopTempBlockRemovalButtonFollow theencodingerrorprocedureChangestatusResponsecode field

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Automated processing Error
  2. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  3. If the fee posted 30 days ago or more recent, transfer to VAQ
  4. Other Services | PIN Change
  5. Advise the caller that only the account owner can have any maintenance performed on the card
  6. Nothing
  7. Contact VAQ
  8. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  9. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  10. 6 Months
  11. Follow the dispute transactions procedure
  12. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  13. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  14. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  15. Courtesy Adjustment
  16. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  17. transaction posted twice
  18. 120 days
  19. Remove the block. AMU is still an account owner
  20. Update the address on the Card level in CE desktop
  21. Temp Block Removal Button
  22. Follow the encoding error procedure
  23. Change status
  24. Response code field