NothingAutomatedprocessingErrorRemove theblock. AMUis still anaccountownerCourtesyAdjustmentFollow theencodingerrorprocedureResponsecode fieldYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteam10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)ContactVAQReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonFollow thedisputetransactionsprocedureTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daystransactionpostedtwiceAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardOtherServices |PINChangeIf the feeposted 30 daysago or morerecent, transferto VAQUpdate theaddress onthe Cardlevel in CEdesktopChangestatusNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.6Months120daysNothingAutomatedprocessingErrorRemove theblock. AMUis still anaccountownerCourtesyAdjustmentFollow theencodingerrorprocedureResponsecode fieldYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteam10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)ContactVAQReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionTempBlockRemovalButtonFollow thedisputetransactionsprocedureTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daystransactionpostedtwiceAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardOtherServices |PINChangeIf the feeposted 30 daysago or morerecent, transferto VAQUpdate theaddress onthe Cardlevel in CEdesktopChangestatusNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.6Months120days

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nothing
  2. Automated processing Error
  3. Remove the block. AMU is still an account owner
  4. Courtesy Adjustment
  5. Follow the encoding error procedure
  6. Response code field
  7. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  8. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  9. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  10. Contact VAQ
  11. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  12. Temp Block Removal Button
  13. Follow the dispute transactions procedure
  14. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  15. transaction posted twice
  16. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  17. Advise the caller that only the account owner can have any maintenance performed on the card
  18. Other Services | PIN Change
  19. If the fee posted 30 days ago or more recent, transfer to VAQ
  20. Update the address on the Card level in CE desktop
  21. Change status
  22. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  23. 6 Months
  24. 120 days