Update theaddress onthe Cardlevel in CEdesktopYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamRemove theblock. AMUis still anaccountownerAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clTempBlockRemovalButtonReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questiontransactionpostedtwiceCourtesyAdjustmentTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysAutomatedprocessingErrorIf the feeposted 30 daysago or morerecent, transferto VAQAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNothingFollow theencodingerrorprocedureContactVAQNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)OtherServices |PINChangeResponsecode field120days10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)6MonthsFollow thedisputetransactionsprocedureChangestatusUpdate theaddress onthe Cardlevel in CEdesktopYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamRemove theblock. AMUis still anaccountownerAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clTempBlockRemovalButtonReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questiontransactionpostedtwiceCourtesyAdjustmentTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysAutomatedprocessingErrorIf the feeposted 30 daysago or morerecent, transferto VAQAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNothingFollow theencodingerrorprocedureContactVAQNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.Follow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)OtherServices |PINChangeResponsecode field120days10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)6MonthsFollow thedisputetransactionsprocedureChangestatus

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update the address on the Card level in CE desktop
  2. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  3. Remove the block. AMU is still an account owner
  4. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  5. Temp Block Removal Button
  6. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  7. transaction posted twice
  8. Courtesy Adjustment
  9. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  10. Automated processing Error
  11. If the fee posted 30 days ago or more recent, transfer to VAQ
  12. Advise the caller that only the account owner can have any maintenance performed on the card
  13. Nothing
  14. Follow the encoding error procedure
  15. Contact VAQ
  16. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  17. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  18. Other Services | PIN Change
  19. Response code field
  20. 120 days
  21. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  22. 6 Months
  23. Follow the dispute transactions procedure
  24. Change status