Update theaddress onthe Cardlevel in CEdesktopYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamtransactionpostedtwiceChangestatusCourtesyAdjustment6MonthsResponsecode fieldAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardOtherServices |PINChangeNothingAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)120daysFollow thedisputetransactionsprocedureContactVAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)AutomatedprocessingErrorTempBlockRemovalButtonReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow theencodingerrorprocedureNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.Remove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQUpdate theaddress onthe Cardlevel in CEdesktopYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamtransactionpostedtwiceChangestatusCourtesyAdjustment6MonthsResponsecode fieldAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardOtherServices |PINChangeNothingAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)120daysFollow thedisputetransactionsprocedureContactVAQTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)AutomatedprocessingErrorTempBlockRemovalButtonReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionFollow theencodingerrorprocedureNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.Remove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQ

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update the address on the Card level in CE desktop
  2. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  3. transaction posted twice
  4. Change status
  5. Courtesy Adjustment
  6. 6 Months
  7. Response code field
  8. Advise the caller that only the account owner can have any maintenance performed on the card
  9. Other Services | PIN Change
  10. Nothing
  11. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  12. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  13. 120 days
  14. Follow the dispute transactions procedure
  15. Contact VAQ
  16. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  17. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  18. Automated processing Error
  19. Temp Block Removal Button
  20. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  21. Follow the encoding error procedure
  22. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  23. Remove the block. AMU is still an account owner
  24. If the fee posted 30 days ago or more recent, transfer to VAQ