AutomatedprocessingErrorUpdate theaddress onthe Cardlevel in CEdesktop120daysYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamFollow theencodingerrorprocedureTempBlockRemovalButtonAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clContactVAQResponsecode fieldReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionOtherServices |PINChange10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)6MonthsCourtesyAdjustmentChangestatusRemove theblock. AMUis still anaccountownerAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.To remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow thedisputetransactionsproceduretransactionpostedtwiceIf the feeposted 30 daysago or morerecent, transferto VAQFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)NothingAutomatedprocessingErrorUpdate theaddress onthe Cardlevel in CEdesktop120daysYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamFollow theencodingerrorprocedureTempBlockRemovalButtonAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clContactVAQResponsecode fieldReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionOtherServices |PINChange10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)6MonthsCourtesyAdjustmentChangestatusRemove theblock. AMUis still anaccountownerAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.To remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow thedisputetransactionsproceduretransactionpostedtwiceIf the feeposted 30 daysago or morerecent, transferto VAQFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Nothing

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Automated processing Error
  2. Update the address on the Card level in CE desktop
  3. 120 days
  4. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  5. Follow the encoding error procedure
  6. Temp Block Removal Button
  7. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  8. Contact VAQ
  9. Response code field
  10. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  11. Other Services | PIN Change
  12. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  13. 6 Months
  14. Courtesy Adjustment
  15. Change status
  16. Remove the block. AMU is still an account owner
  17. Advise the caller that only the account owner can have any maintenance performed on the card
  18. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  19. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  20. Follow the dispute transactions procedure
  21. transaction posted twice
  22. If the fee posted 30 days ago or more recent, transfer to VAQ
  23. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  24. Nothing