Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardContactVAQReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionCourtesyAdjustmentAutomatedprocessingErrorYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamIf the feeposted 30 daysago or morerecent, transferto VAQ120daysUpdate theaddress onthe Cardlevel in CEdesktopNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.TempBlockRemovalButton10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow thedisputetransactionsprocedureOtherServices |PINChangeChangestatustransactionpostedtwiceRemove theblock. AMUis still anaccountownerResponsecode fieldFollow theencodingerrorprocedureFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)6MonthsTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysNothingAdvise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If clAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardContactVAQReview the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionCourtesyAdjustmentAutomatedprocessingErrorYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamIf the feeposted 30 daysago or morerecent, transferto VAQ120daysUpdate theaddress onthe Cardlevel in CEdesktopNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.TempBlockRemovalButton10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Follow thedisputetransactionsprocedureOtherServices |PINChangeChangestatustransactionpostedtwiceRemove theblock. AMUis still anaccountownerResponsecode fieldFollow theencodingerrorprocedureFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)6MonthsTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysNothing

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  2. Advise the caller that only the account owner can have any maintenance performed on the card
  3. Contact VAQ
  4. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  5. Courtesy Adjustment
  6. Automated processing Error
  7. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  8. If the fee posted 30 days ago or more recent, transfer to VAQ
  9. 120 days
  10. Update the address on the Card level in CE desktop
  11. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  12. Temp Block Removal Button
  13. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  14. Follow the dispute transactions procedure
  15. Other Services | PIN Change
  16. Change status
  17. transaction posted twice
  18. Remove the block. AMU is still an account owner
  19. Response code field
  20. Follow the encoding error procedure
  21. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  22. 6 Months
  23. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  24. Nothing