Responsecode fieldTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamAutomatedprocessingErrorNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.TempBlockRemovalButtonAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardFollow thedisputetransactionsproceduretransactionpostedtwice6MonthsOtherServices |PINChangeCourtesyAdjustmentRemove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQ120daysNothingUpdate theaddress onthe Cardlevel in CEdesktopChangestatusContactVAQFollow theencodingerrorprocedureResponsecode fieldTo remain withinthe provisions ofRegulation E, aclient must notifythe Bank within 60daysFollow the processto Change theaddress on theprimary fundingaccount and anyaffiliated accounts(changing at accountlevels)Advise the client that a letterwill be mailed that must becompleted, signed andreturned in order to completethe process. In addition, theletter instructs the client toinclude a written statementexplaining the details of thesituation. If cl10 business days forATM or POStransactions or 20business days formerchant transactions(giving provisionalcredit can extend thetime)Review the specifictransactions indicatedby the FraudDepartment with theclient and determinewhether the clientauthorized thetransactions in questionYou cannotremove the block.Warm transfer thecaller to theappropriate VAQteamAutomatedprocessingErrorNo, the status maystill say active. Theprocess of whitelisting will prevent anadditional declinedtransaction.TempBlockRemovalButtonAdvise the callerthat only theaccount ownercan have anymaintenanceperformed on thecardFollow thedisputetransactionsproceduretransactionpostedtwice6MonthsOtherServices |PINChangeCourtesyAdjustmentRemove theblock. AMUis still anaccountownerIf the feeposted 30 daysago or morerecent, transferto VAQ120daysNothingUpdate theaddress onthe Cardlevel in CEdesktopChangestatusContactVAQFollow theencodingerrorprocedure

ATM/Debit Equity Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Response code field
  2. To remain within the provisions of Regulation E, a client must notify the Bank within 60 days
  3. Follow the process to Change the address on the primary funding account and any affiliated accounts (changing at account levels)
  4. Advise the client that a letter will be mailed that must be completed, signed and returned in order to complete the process. In addition, the letter instructs the client to include a written statement explaining the details of the situation. If cl
  5. 10 business days for ATM or POS transactions or 20 business days for merchant transactions (giving provisional credit can extend the time)
  6. Review the specific transactions indicated by the Fraud Department with the client and determine whether the client authorized the transactions in question
  7. You cannot remove the block. Warm transfer the caller to the appropriate VAQ team
  8. Automated processing Error
  9. No, the status may still say active. The process of white listing will prevent an additional declined transaction.
  10. Temp Block Removal Button
  11. Advise the caller that only the account owner can have any maintenance performed on the card
  12. Follow the dispute transactions procedure
  13. transaction posted twice
  14. 6 Months
  15. Other Services | PIN Change
  16. Courtesy Adjustment
  17. Remove the block. AMU is still an account owner
  18. If the fee posted 30 days ago or more recent, transfer to VAQ
  19. 120 days
  20. Nothing
  21. Update the address on the Card level in CE desktop
  22. Change status
  23. Contact VAQ
  24. Follow the encoding error procedure