(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What Genesys Cloud request lets you see how many call are waiting in queue
My Queues Activity
The PTET can only be used by these entity types
S-Corp or Partnership
How do you request a Rep Cert form to be mailed to a TP
IDR Forms Request
Where can you find pending Third Party Applications?
Task Tab
Did something nice for a coworker
Did something nice for a coworker
What sub-tab can you find Responsible Parties in Impact?
LINKS
What email inbox do we email for assistance in cancelling direct deposit refunds or income tax payments set up through tax software. INDV INC
IDREFT@iowa.gov
If an IA resident TP paid tax to another state on income, what is the name of the schedule they complete for credit
IA 130
This is where you can find any training assignments you have been given
Workday
T or F The total penalty for late file & late pay is 10%
TRUE
Hit snooze button twice
Hit snooze button twice
Where can you find the number of calls you have answered
My Performance
The Iowa state sales tax rate is
6%
If a taxpayer is a part-year resident or non-resident, w/ IA source income, What schedule should they complete for credit
IA 126
What is the due date for electronically filing W-2s and 1099s
Feb 15
A business must complete this to update their HQ or mailing address w/ Dept
Business Change Form
How do you request a 1040 booklet for tax year 2012 be mailed to a TP
IDR Forms & Letters Request
This is the average # of TOTAL visitors the Front Desk has helped per month in 2024 so far.
1215
T or F Withholding tax permit numbers are NOT confidential
FALSE
What status must you be in to receive calls through the Genesys Cloud call center
On Queue
A list of due dates for all tax types can be found on what website
revenue.iowa.gov
How do request an undeliverable warrant to be resent
Operations Customer Service Portal
The Iowa state excise tax is
5%
Web logons can view a list of the transactions they submitted by visiting this screen in GCI
View Submissions
What screen on GCI can web logons view a list of all transactions submitted via GCI for a TP
Manage Returns & Payments
Payment vouchers can be found on this website
govconnect.iowa.gov
This is where you can find a listing of IDR phone numbers
Revlink
This is the average # IDR visitors the front desk has helped per month in 2024 so far
575
What is the due date for INDV INC tax returns
April 30
This is the average # IDR visitors the front desk has helped per month in 2024 so far
The Kernel
What score must you receive to be passing on the call scorecard
80
