Ownerdoesn'tremembername ofmedicationImmediatelyangry for noreasonVoicemailbox notset upHorriblymispronouncedmed nameIssue is nolonger urgentwhen they haveto drive to otherlocationMed phonevoicemailwith 0helpful infoHas veryspecificavailability butis upset aboutnot being ableto get inTalks toanimalwhile onphoneAnimal isscreamingin thebackground"I've beencalling allday andnobodyanswers"Fails tomention veryimportantinformationAccidentallyleavesshittyvoicemailComplainsabout drop-offappointmentbut doesn'twant to wait forin-roomBegrudginglypays depositSeescharges forservice as amoral issueUpset thatmedicationisn't readyCalllasting10+minutesWaits untilcompletelyout to refillvery importantmedicationIssue is nolongeremergencyafter hearsaboutemergency fee"I'm anurse"/"Myfriend is avet tech""I'mfriendswith Dr.Dale"Demandsto speakdirectly todoctorPet has beenhaving issue formonths but it isonly anemergency nowDemandsmedicationwithout anappointmentOwnerdoesn'tremembername ofmedicationImmediatelyangry for noreasonVoicemailbox notset upHorriblymispronouncedmed nameIssue is nolonger urgentwhen they haveto drive to otherlocationMed phonevoicemailwith 0helpful infoHas veryspecificavailability butis upset aboutnot being ableto get inTalks toanimalwhile onphoneAnimal isscreamingin thebackground"I've beencalling allday andnobodyanswers"Fails tomention veryimportantinformationAccidentallyleavesshittyvoicemailComplainsabout drop-offappointmentbut doesn'twant to wait forin-roomBegrudginglypays depositSeescharges forservice as amoral issueUpset thatmedicationisn't readyCalllasting10+minutesWaits untilcompletelyout to refillvery importantmedicationIssue is nolongeremergencyafter hearsaboutemergency fee"I'm anurse"/"Myfriend is avet tech""I'mfriendswith Dr.Dale"Demandsto speakdirectly todoctorPet has beenhaving issue formonths but it isonly anemergency nowDemandsmedicationwithout anappointment

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner doesn't remember name of medication
  2. Immediately angry for no reason
  3. Voicemail box not set up
  4. Horribly mispronounced med name
  5. Issue is no longer urgent when they have to drive to other location
  6. Med phone voicemail with 0 helpful info
  7. Has very specific availability but is upset about not being able to get in
  8. Talks to animal while on phone
  9. Animal is screaming in the background
  10. "I've been calling all day and nobody answers"
  11. Fails to mention very important information
  12. Accidentally leaves shitty voicemail
  13. Complains about drop-off appointment but doesn't want to wait for in-room
  14. Begrudgingly pays deposit
  15. Sees charges for service as a moral issue
  16. Upset that medication isn't ready
  17. Call lasting 10+ minutes
  18. Waits until completely out to refill very important medication
  19. Issue is no longer emergency after hears about emergency fee
  20. "I'm a nurse"/"My friend is a vet tech"
  21. "I'm friends with Dr. Dale"
  22. Demands to speak directly to doctor
  23. Pet has been having issue for months but it is only an emergency now
  24. Demands medication without an appointment