NeedsassistanceupgradingNewInstallCustomerwantssupport to dosomethingusing GTAIncorrectLicensesonPermkeyWindows11 forcedupdateduring shiftNotreceivingpasswordreset emailCustomerwants ameeting withDeveloper orOps teamStandaloneBOI issue"this mustbe an issuewith yoursoftware"NotreceivingMFA codeAuthorizationissues orwipeSplitinstallEngagementPlusFAMissueWebview2errorCustomerhosted onRightworksMigratingto a newcoomputeror serverWorkstationSetupe-fileDiagnosticCalling forcompetitorproductsupportFxDirectRequest torestore areturn in PfxTax withoutbackupWindows7MissingWelcomeEmailNeedsassistanceupgradingNewInstallCustomerwantssupport to dosomethingusing GTAIncorrectLicensesonPermkeyWindows11 forcedupdateduring shiftNotreceivingpasswordreset emailCustomerwants ameeting withDeveloper orOps teamStandaloneBOI issue"this mustbe an issuewith yoursoftware"NotreceivingMFA codeAuthorizationissues orwipeSplitinstallEngagementPlusFAMissueWebview2errorCustomerhosted onRightworksMigratingto a newcoomputeror serverWorkstationSetupe-fileDiagnosticCalling forcompetitorproductsupportFxDirectRequest torestore areturn in PfxTax withoutbackupWindows7MissingWelcomeEmail

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs assistance upgrading
  2. New Install
  3. Customer wants support to do something using GTA
  4. Incorrect Licenses on Permkey
  5. Windows 11 forced update during shift
  6. Not receiving password reset email
  7. Customer wants a meeting with Developer or Ops team
  8. Standalone BOI issue
  9. "this must be an issue with your software"
  10. Not receiving MFA code
  11. Authorization issues or wipe
  12. Split install
  13. Engagement Plus
  14. FAM issue
  15. Webview2 error
  16. Customer hosted on Rightworks
  17. Migrating to a new coomputer or server
  18. Workstation Setup
  19. e-file Diagnostic
  20. Calling for competitor product support
  21. Fx Direct
  22. Request to restore a return in Pfx Tax without backup
  23. Windows 7
  24. Missing Welcome Email