Sayingsorry not 'Iapologise'Getting ourcustomerson cheaperpricesRaising acomplaintHaving anenergy efficiencyconversation(understandingwhat they havein their propertyIf you get asurvey at the endof the call I wouldreally appreciateit if you could fill itoutQUALITYSmartmeterbookingMy name is xand I'm goingto make sureyour querygets resolvedTaking apaymentSignpostinghow longsomethingwill takeSayingsorry not 'Iapologise'Getting ourcustomerson cheaperpricesRaising acomplaintHaving anenergy efficiencyconversation(understandingwhat they havein their propertyIf you get asurvey at the endof the call I wouldreally appreciateit if you could fill itoutQUALITYSmartmeterbookingMy name is xand I'm goingto make sureyour querygets resolvedTaking apaymentSignpostinghow longsomethingwill take

WINTER READY SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saying sorry not 'I apologise'
  2. Getting our customers on cheaper prices
  3. Raising a complaint
  4. Having an energy efficiency conversation (understanding what they have in their property
  5. If you get a survey at the end of the call I would really appreciate it if you could fill it out
  6. QUALITY Smart meter booking
  7. My name is x and I'm going to make sure your query gets resolved
  8. Taking a payment
  9. Signposting how long something will take