Getting ourcustomerson cheaperpricesSignpostinghow longsomethingwill takeIf you get asurvey at the endof the call I wouldreally appreciateit if you could fill itoutHaving anenergy efficiencyconversation(understandingwhat they havein their propertyRaising acomplaintQUALITYSmartmeterbookingTaking apaymentSayingsorry not 'Iapologise'My name is xand I'm goingto make sureyour querygets resolvedGetting ourcustomerson cheaperpricesSignpostinghow longsomethingwill takeIf you get asurvey at the endof the call I wouldreally appreciateit if you could fill itoutHaving anenergy efficiencyconversation(understandingwhat they havein their propertyRaising acomplaintQUALITYSmartmeterbookingTaking apaymentSayingsorry not 'Iapologise'My name is xand I'm goingto make sureyour querygets resolved

WINTER READY SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Getting our customers on cheaper prices
  2. Signposting how long something will take
  3. If you get a survey at the end of the call I would really appreciate it if you could fill it out
  4. Having an energy efficiency conversation (understanding what they have in their property
  5. Raising a complaint
  6. QUALITY Smart meter booking
  7. Taking a payment
  8. Saying sorry not 'I apologise'
  9. My name is x and I'm going to make sure your query gets resolved